Connells Leicester reviews

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

Very happy to deal with Connell The staff are very friendly and professional I got the mortgage done with them as well Ravi been prompt , very professional and patient, he made the difficult mortgage make it very simple I recommend use Connell for buying or selling or mortgage with Ravi Many thanks Ravi

Hiren · 26 March 2024

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Google

Marnee has been great throughout the process! The communication has been very good and clear while remaining very professional. It has made the experience very easy and stress free. Additionally Jaspal who showed me around the property was very helpful and professional as well.

Joe · 23 August 2024

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

I had a good experience with Connells of Leicester when I sold my house, I dealet directly with Charlene Rushton and she was a great person and easy to communicate with, she simply made everything so easy for me till the end ... thanks Connells thanks Charlene

Mohamed · 24 June 2024

★★★★★ 1/5

Trustpilot

They don’t even deserve 1 star rating…

They don’t even deserve 1 star rating apauling service from day one , was lied too about doing viewings had to do them myself . Told to keep reducing price by I am sold . Leicester branch manger waste of time, passes the book denying everything when I have evidence . Do not go with these at all disgraceful company need watch dog to do coverage on tv and they need to go to be taken to court and forced to close .

Joe · 15 January 2026

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

Great customer service was able to help move me into my property smoothly especially Reeco who put in enormous amount of work to ensure I had the best experience would highly recommend using him for all your property needs

Kash · 17 October 2024

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 5/5

Google

Very good service here. I've brought my house through the agency and become a lifetime member with them. They sent remortgage reminder each time when my current one is expiring soon. I've done all my mortgage/remortgage with them each time so far. The mortgage advisor Ravi is very hard-working and when I can't find a suitable time to book an appointment with him on weekdays, he even helped my mortgage matters during the weekends.

Bocheng · 23 October 2021

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 5/5

Google

From the very first day to till now, really have a nice experience. "Anil , Jenna and Tracey all of them are absolutely fantastic to work with - super responsive, professional, and made the entire rental process seamless. Highly recommend their agency for anyone looking for a stress-free experience. Thanks, for all your help!" Rizwana & Muhammad

Muhammad · 20 August 2025

★★★★★ 5/5

Google

Came to value my 4 bed detached house within a few days of asking. House wasn’t ready but no concerns. Had my house sold within 2 weeks of first meeting with Elish. Not only sold but sold £25k over asking. I was worried about Connells as …

Mish · 17 November 2025

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Google

2nd time round I've had terrible service from Connells - 1st was 4 years ago when they failed to sell my property even though we had 15 viewings, I gave it to another agent and it was sold within 2 weeks for a price we were happy with. 2nd time - 2 weeks ago a board went up in an area I was searching but nothing was yet online so getting all excited I called for more info, they took all my details and said they will call me when viewings would start, still heard nothing, so I called again finally they answered after 5 calls during the afternoon and found they've already had the viewings now I wouldn't deal with them ever again for buying or selling ,If i were the vendor I wouldn't be happy with their service and still they haven't learnt how to provide a good service yet charge above and beyond many others - sellers and potential sellers be warned

Gurdeep · 22 September 2024

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

The whole experience from providing the house to the continual professional help they provide should any problem arise, makes this agency highly recommendable. Big thanks to Matthew for always being available when needed!

Eto · 23 August 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Google

Negative experience from start to finish. Worked with Toni Dempsy who never called back or replied to emails after my deposit was placed, and because of her lack of communication I was left homeless for a week due to an incorrect move in date being provided. A full furnished property was downgraded to partly furnished and the move in date was delayed (zero contact until after I was supposed to move in). I spoke multiple times to her colleagues and manager explaining the situation, everyone was extremely apologetic saying this was not normal behaviour but no changes were made until 2/3 days until the reassessed move in (after I sent an email suggesting I might be able to do that new date) where she became far more cooperative, calling instantly. I tried to be patient throughout and gave the whole company more than enough of an opportunity to change my view. After moving in in she replied to her emails with about a months delay apparently after being “on holiday”. I hope that this review can help the company develop their customers experiences in future as they are dealing with peoples living situations and so should be ethical at least on a basic level. I hadn’t planned to leave a bad review but I have now received a parking ticket for parking in the space supposedly registered to the flat which was the final straw. Which I have also emailed about.

Michael · 23 October 2023

★★★★★ 5/5

Google

Dealt with ami while I’m in my search for a property, she’s always very helpful, kind and professional and keeps me up to date with new properties coming up to the market, definitely would recommend ami if you are in search for a rental or a landlord

Glenise · 15 October 2025

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026