Connells Leicester reviews

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.

Robert · 15 August 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

Many thanks to Marnee, she is the best. If you want to find a property to live, you must speak with Marnee :) she is so friendly and helpfull.

Tanberk · 22 September 2024

★★★★★ 1/5

Google

Asked repeatedly to take the let by sign down, it’s been up for 4 months. They have a dreadful reputation in the area and I can see why- they don’t listen and take liberties in free advertising.

Midlands · 17 December 2025

★★★★★ 1/5

Google

Where to start????? Rang to book a viewing of a house which they offered for me the same afternoon. I was 2 mins away from the property and had a call from them cancelling. Despite being told they were there for a block booking and I was the last of that block, the guy rang and said he wasn't there. Taking it at face value o agreed to go again at the same time the following day. Turned up at the property and there was no agent there so I called the office. I was greeted with a lie that they had tried to call me to cancel again which wasn't true. After a heated discussion with the agent he agreed to come to the property 40mins later than agreed. Imagine the shock when he gets out the car and looks like he had been dragged through a hedge backwards. Viewing seemed rushed and within 2mins of being in the door he was asking if we wanted to make an offer. After saying no we continued to view the rest of the house. The next morning surprise surprise his phone worked as he called me pretty much as soon as they opened to see if we wanted to make an offer. Not the level of service I'd expect for a company like this. Maybe this guy needs retraining or a new career path as he seemed way out of his depth and just wanted an agreement there and then......even before we had seen the whole property

Jamie · 24 June 2024

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

I would like to share my experience with Connells Estate Agents, Amy-may supported me through out the procedure,with letting a property.She always kept me updated and made me feel more comfortable, the process was quick, easy and reliable. Thank you Amy-may.

Malathy · 12 May 2025

★★★★★ 5/5

Google

We were dealt with by Ami from Connells who went above and beyond to help us secure our rental property. She helped with the show round as we were unable to attend so did this via WhatsApp …

Peta · 17 November 2025

★★★★★ 5/5

Google

Hardworking, Dedicated and Highly Proficient! - Ravi (Mortgage Adviser) has been simply amazing with helping me secure the best mortgage deal, he has worked with all stakeholders to ensure that i secure my property, he has gone above and beyond his normal duties to make sure deadlines are met. He has gone out of his re-mit to ensure that this happens. Ravi is very friendly, professional and a true asset to Connells. Highly recommend!!

Shanti · 23 October 2023

★★★★★ 5/5

Google

Mortgage Advisor Ravi Sharma was excellent in helping us through the whole mortgage process. He explained everything perfectly, was on hand to answer any questions swiftly & efficiently. I highly recommend getting in contact with Ravi for anything mortgage related

S · 27 November 2023

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 1/5

Google

This agent lied about the availability of a property. I was told it wasn’t moving, but later it was let. Very unprofessional and disappointing. I would not recommend their services.

Sumeya · 17 January 2026

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Ravi - Best Mortgage Advisor We had struggled for ages and didn’t think we would get a house this quick. Ravi helped us securing a mortgage at a good rate, he was very helpful throughout the whole process and went above and beyond and made sure we were happy and up to date with everything. Would definitely recommend Ravi and will be using him in the future. Excellent service from Ravi.

Jamal · 23 October 2023

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Google

Ravi Sharma was excellent throughout the process. Always quick to answer whenever I had any question and he sorted out my mortgage after I had two previous applications rejected due to current situation in the market.

Tausif · 27 December 2023

★★★★★ 5/5

Google

Worked with Ravi over 18 months as he persevered with all the challenging properties I sent his way. He was always enthusiastic and pro-active, as well as transparent with the process.

Ross · 26 March 2024

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 5/5

Google

Ami was really helpful with the whole process and made moving houses for us smooth. She dealt with all the queries we had really well. Had a pleasant experience.

Tayyaba · 25 April 2024