Trusted Agent profile · Leicester
★★★★★
367 reviews across 2 platforms
22-24, Halford Street, Leicester, LE1 1JB
Connells Lettings's office in Leicester, at 22-24, is rated 4.2 out of 5 across 367 reviews on two platforms, including 366 Google reviews rated 4.2.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say a massive thank you to Remi, Marcus and Leah at Connells. They have provided excellent service and have gone above and beyond to ensure there were absolutely no issues with anything and ensured the process of buying our new home as smooth as possible. Highly recommended! Thanks team. Hopefully we can meet again in the future.
5/5
GoogleAmanda was a lovely lady came to value the family home full of help and advice
Thank you Leea for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleAmanda is helpful and very friendly. Would 100% recommend Connell’s if you’re thinking of selling your home.
Sarah Wilson, thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved to Leicester and Ami-May have us great service. She was quick, patient and efficient. Always ask for Ami-May!!
Thank you for your kind words! We are thrilled to hear that Ami-May provided you with such great service. We will make sure to pass on your feedback to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was an absolute pleasure meeting with Aman Kaur, in the view of choosing an agency to sell my estate. Her grit commitment, drive and passion made it a clear and easy choice of the best agency to represent me. She’s an absolutely amazing asset to any team, a pleasure and blessing to perspective buyers and sellers alike. May God bless and help her achieve her full potential.
Thank you for your superb 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have recently dealt with Toni when looking for a rented property for our son. She is extremely responsive and answers queries in a timely fashion and made sure everything was in order for him. Very professional and at the same time very approachable with any questions or queries. From viewing the property to picking up the keys it only took us 2 weeks!! Amazing. Thanks ToniPositiveResponsiveness, Professionalism
5/5
GoogleFrom the very first day to till now, really have a nice experience. "Anil , Jenna and Tracey all of them are absolutely fantastic to work with - super responsive, professional, and made the entire rental process seamless. Highly recommend their agency for anyone looking for a stress-free experience. Thanks, for all your help!" Rizwana & Muhammad
5/5
GoogleAnil sir i appreciate you Thank you for help me to find house
Thank you so much for your kind words! It was my pleasure to help you find your dream house. Customer satisfaction is always our top priority. We're glad we could be of service to you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAll the staff and Connells were absolutely wonderful, we managed too walk out the agency with a viewing and a solid BRR property. They were friendly and very easy to talk to. Business was done and each and everyone of them was helpful! Thank you to Kiran especially as she was very helpful and knowledgeable with her work and managed to sort out a deal for me.
5/5
GoogleI have privately rented for ten years several different properties with different letting agents and this is the first letting agent I have been with who made the process of letting a house extremely easy for me. Most of the documents were done online, I only had to visit the office once and that was to collect the keys to the property. The admin. Charges etc were very reasonable. The letting agents were very friendly and helpful at all times. Over all a fantastic letting agents. I would defiantly recommend Connell Estate Agents to anyone wishing to private rent.
5/5
GoogleI feel Emma was very understanding for my needs and she was extremly cooperative. She was very friendly at the viewings and gave me a choice of properties that would suit me and my family. She listened to everything I required and she went above and beyond to find the perfect house for us. I have dealt with other estate agents before but felt that they were very pushy and just wanted a sale from me, But Emma didn’t make me feel like that, she made me feel like she really wanted to help me and didn’t make me feel like I was forced to take anything. Me and my family moved in within 5 days of accepting the house and are very happy. I would recommend connells and Emma to anyone looking for a house to rent.
1/5
GoogleI viewed a property last week and I wanted to rent it and the lady called me asking me to increase the rent by 75 pounds. I said no, she told me she ll call me back she never did call. I ve left her many emails and i called the office many times but nobody answered. I no saw on the website that the property i was going to rent is listed as let agreed. Nobody called me to inform me that and that makes me start searching a new property having lost 2 weeks. Never again with Connels!NegativeResponsiveness, Quality, Professionalism, Value
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleStaff at Connells, Leicester are very friendly and helpful. Ravi Sharma, Mortgage Services Manager was very helpful in sorting us out with a remortgage in May 2016, which is now coming to the end of its deal. We have already booked an appointment with Ravi again to arrange a further remortgage with him. He provided us with excellent advice last time and i am confident he will do the same this time. Would definitely recommend using this service to others.
5/5
GoogleI have been using this branch for a good few years but took a break on my last mortgage purely due to buying new build and going with the builder's company for ease. Once the mortgage needed renewing I returned to Connnells by which time the adviser had changed. However the service had not and Ravi was excellent especially considering I had left it to the last min to get sorted. Stayed in touch through the process, will happily be back in a few years.
1/5
GoogleLovely Minnie from Connells helped us through our purchase of a flat in Leicester Professional and friendly and good communication Thank you Minnie and your colleagues for a smooth transaction What a shame when we sold out flat with them they weren’t as good ! Dreadful
1/5
GoogleHad a phone call today from them and was talking to one of them and they put phone down on me blatantly as could hear voices in background. Probably talking about how there weekend was which was more important to them rather than us the customers. So poor and so unproffesional.
Hello Ranjit, I'm very sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us at complianceresidential@connells.co.uk so we can address this matter further. Kind regards, Lucy, Customer Relations.
1/5
GoogleAbsolutely the worst experience ever. If you want your dreams crushed by cowboy estate agents- Come to connells. Went to a viewing and put on offer. Called often but they rarely ever picked up their phone lines. Dont bother calling around lunch since they all seem to leave at the same time. spent over 30 minutes calling daily and spending emails with minimal responses. Set conditions on their house stating I had to use their mortgage advisor and solicitor but was not informed till they accepted my offer. Charged me £2600 for their services despite me finding it for cheaper. Ravi sharma the mortage advisor is just in for a commission and seems like hannah parker the manager is also the same. Attitude stinks and lied to me about several things. Wouldnt pass over the seller my information despite having everything ready. Went to second viewing with my family and later in the day get a call saying do i want to put in an offer. When i explained it had already been accepted, got 3 different calls: 1) sorry hes new 2) no offer on system 3) ravi will call you monday. Spent 3 weeks messing me about after they accepted my offer. When i complained about what they were doing to their complaints team and explained my house is on the line so please can we keep it confidential. They said their area manger daniel ansell. He didnt return my call. The next day the Hannah the manager calls to ask why i complained and told me the seller is only comfortable with the buyer using connells services as they wanted it closed by the end of the year- even though my solicitors provided the same reassurances in writing. After chasing Daniel he finally calls back, agrees to send an email to the seller i had wrote. I get a call from hannah two hours later saying the buyer will be going with someone else- she sounded so smug. Daniel then emails me 15 minutes later saying he sent the email and then again 2 minutes later saying she went with someone else. I cant believe the lack of integrity and professionalism I have witnessed. I grafted all through the pandemic as a nurse to save my deposit and within moments they took everything away. Even if the house is great, they will leave such a bad taste in your mouth and start your new house journey with negativity and sorrow.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your feedback, we are aware you have raised your concerns with our compliance department who are undertaking a comprehensive review of your experience and will be in touch in due course. We always strive to ensure we offer the best service possible.
1/5
GoogleI actually had to give 1 start but they don’t even deserve that!! I rented a property with Connells and I have never been dealt with just one person. They discriminate against anyone they want too. Everyone I speak to is different and very rude. No one is helpful. They ignore my calls and my emails. They have completely sided with a bully of a landlord who has been given my personal info from Connells. Please do not rent with these people as they have no want to help anyone but to line their own pockets. Never recommend, they need to sort their business out and their staff because all are liars and very bad mannered. Worst £6000 I’ve ever spent.
Hello, thank you for taking your time to provide our team with feedback. We are concerned about the issues you have raised and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
5/5
GoogleWe had Ravi as our mortgage advisor who was very professional, friendly and promptly answered all our questions from start to finish and made the mortgage process very painless. A huge thank you to Nicola as well, who has been fantastic and very helpful throughout the whole process. Would highly recommend both Ravi and Nicola at Connells Leicester.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmi May at the branch is super helpful and resolves queries really quickly.
Thank you for your review! We're thrilled to hear that Ami May provided exceptional service and quickly resolved your queries. We'll make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service, Kierten my mortgage advisor at Connells Leicester has been absolutely fantastic and professional.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
3/5
GooglePositives: Photographer was good and property was well presented on Rightmove etc... Loads of viewings Was very happy with final sale price. Negatives/constructive criticism: Never seemed to be single dedicated person looking after my sale. Just spoke to whoever answered the phone. First time I’ve sold a property and would have preferred some more guidance on processes etc.. Felt very ‘sales-focused’ as opposed to customer service focused.
5/5
GoogleAmi helped us through our letting process and it couldn't have been easier for us. She was very transparent, informative and quick to act on everything she said she would do. We were moved in within a week of viewing the property and it couldn't have been a smoother transition for us.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleParticularly the service from Matthew as a property coordinator] - absolutely 5 star - great communication, great follow up, customer service focused. Happy with service! Others at the local Leicester branches let the side down with made up charges and very poor communication.
Hi Lola, thank you for sharing your positive feedback about Matthew's excellent service as a property coordinator. We are delighted to hear about your great experience with him. Kind regards, Lucy, Customer Relations.
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