Every review we hold for the Leicester office, from every platform, shown as written. First names only.
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5/5
GoogleHad a really good experience with the lettings team and getting my property let. The whole process was smooth from start to finish and they kept me in the loop the whole way through.
Ami, Anil and Tracey were easy to get hold of, answered any questions I had, and just made everything a lot less stressful than I expected. They handled the marketing and getting tenants in pretty quickly, which I was really happy with.
Overall, really straightforward and professional service. Would definitely recommend to other landlords.
Hardeep Β· 9 April 2026
Agent replied Β· 16 April 2026
"Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our lettings team provided you with a smooth and stress-free process. It was our pleasure to work with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHad such a lovey experience dealing with Anil, Amy and Tracey whilst letting my property out. Amy pointed me in the right direction with regards to market rent. Anil was always quick to respond to any questions I had, and always kept β¦
Paz Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for taking the time to share your positive experience with Anil, Amy, and Tracey at Connells. We are thrilled to hear that they provided exceptional customer service and helped make your property letting process smooth and β¦ More
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1/5
GoogleNot a very nice mortage adviser. Was not empathic of our situation and was constantly looking at the negative side of our situation. Did not give us an alternative choice like other esate agents would suggest. If you want to be a mortage advisor you want your service users to feel happy when they leave but when going to connels for mortage advise we felt disheartened. Never using connels for esate agency. I feel like they did not go above and beyond like a estate agent should as that's there job. Maybe others had a good experience but I can say we did not have a good experience. Likewise, will not be using their service again as they were negative about our current situation like I have said.
Disha Β· 9 April 2026
Agent replied Β· 13 June 2024
Hello and thank you for taking the time to leave a rating. Iβm sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
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1/5
GoogleConnells were very professional up until yesterday when me, my wife , kids and dad were on our way to View a property in Hamilton. W
As soon as we were within 0.1 miles of the property, I saw Jayden (connelly agent ) leaving the area in his car on my right .I beeped to get his attention but he continued on his way. We then arrived at the property and waited for over 40 minutes . A complete waste of time . In the meantime I had been calling the office but it went to voucemail each time. I did however get over to Abbey from rge Auction team who tried but could also get through .she even emailed the office but no response.
Understandably it was a Saturday but the offices showed open until 4pm and they should have picked.
All in All a very unprofessional service particularly by Jayden as he didn't have the courtesy to give me a call to see where I was. In the past whenever I have been late the estate agent officer has always given me a courtesy call or I have been able to get through to them .
Very unprofessional and no courtesy and this is just the beginning.
Would have given 0 stars on this occasion.
I doubt I will be using them again.
Akhan Β· 2 April 2026
Agent replied Β· 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI had a really positive experience with Ami-May Marksman at Connells Leicester. She was friendly, professional, and kept me updated throughout the whole process. Everything went smoothly and she made the move-in a lot less stressful. Would definitely recommend her to anyone looking to rent through Connells.
Andrzej Β· 5 November 2025
Agent replied Β· 12 November 2025
"Thank you for your glowing review! We are thrilled to hear that Ami-May Marksman provided such a positive rental experience for you. Our team strives to make our customers' move-in process as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAmazing letting agents. Move in and process for renting was so smooth and Anil is a credit to your guys team! He made the process so easy for us and answered any questions I had.
Milly Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the wonderful review! We are thrilled to hear that your move-in process was smooth and that Anil provided excellent service. We will be sure to pass along your compliments to him. We strive to make renting as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWeβre beyond grateful to Ravi Sharma at Connells Leicester for helping us secure our first dream home. From the very beginning, Ravi was incredibly professional, supportive, and always available whenever we needed guidance. β¦ More
Nizarali Β· 27 November 2025
Agent replied Β· 12 November 2025
Thank you, , for your kind words about Ravi Sharma at Connells Leicester! We are thrilled to hear that he went above and beyond in helping you secure your dream home. Ravi's dedication, professionalism, and support truly make him stand out β¦ More
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5/5
GoogleThank you to Anil for all your hard work and support!! You were very professional and helpful, we appreciate everything you did for us, we would highly recommend you to anyone
Sheth Β· 20 December 2025
Agent replied Β· 27 December 2025
Wonderful to hear you had such a fantastic experience, thank you for your feedback! Weβd be grateful for any extra details youβd like to share!
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5/5
GoogleMarnee was fantastic; friendly and professional, and well-informed about the property, tenancy and landlord. She gave us an enthusiastic and welcoming tour of the property, and helped us to see the "home" in the "house" she was showing us round. Her quoted timescales have been on-point at all points. All interactions via all methods (email, text, phone call and in-person) have met top-tier client service standards. Very impressed and very grateful!
Billy-Jo Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for leaving us your kind words and amazing 5* review Billy-Jo. Best wishes, Lucy, Customer Relations.
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5/5
GoogleElish has been brilliant always on the end of the phone with any questions. Always happy to help π β¦
Sarah Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the wonderful review, we are thrilled to hear that Elish has been providing excellent customer service! We are dedicated to providing the best support possible and will continue to be there for you whenever you need us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy experience with Connells Estate Agents was a very helpful and professional service. Jaidan was helpful and reliable providing answers to questions for my mother regarding different properties on the market. Even when introducing mortgage advisors he really helped us to understand and choose the services we needed. Ravi the mortgage advisor was also very helpful in the process. Would definitely recommend Connells.
Gurpreet Β· 24 September 2024
Agent replied Β· 24 October 2024
Thank you Gurpreet for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAnil and Tracey were very polite and helpful.
Very proffessional team.
Well done.
Ebrahim Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us such a kind review! We are thrilled that Anil and Tracey were able to provide you with excellent service. We will be sure to pass along your compliments to our professional team. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe process with Anil was good and stress free
Toba Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We strive to make every interaction with our customers stress-free and seamless. We're glad to hear that your experience with Anil met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAbsolutely brilliant service from Connells. Very helpful and knowledgeable staff ! Anil Chavda was especially helpful. Thoroughly recommend this estate agent.
Professional, friendly and efficient.
Thank you.
Hakeem Β· 13 October 2025
Agent replied Β· 12 November 2025
Thank you for the glowing review! We take great pride in providing exceptional service and are thrilled to hear that Anil and our team were able to exceed your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAnil is very polite and good at his job.
VICTOR Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI was very impressed with the service I have received with Connells. Jaidan was very professional and was able to answer all the queries and questions I had at my viewing appointment. He really helped us visualise how we could use the space. Very helpful and attentive! I would totally recommend Connells.
Priya Β· 24 September 2024
Agent replied Β· 24 October 2024
Thank you Priya for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAmi was very helpful and thorough. Prompt response everyime. Assisted throughout the process and so dedicated. Thank you so much.
Sankar Β· 15 October 2025
Agent replied Β· 12 November 2025
Thank you for the kind words, we're thrilled to know that Ami provided exceptional support and assistance throughout your experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA very good experience as part of the letting process. Ami in particular was awesome - no query of mine was too inane for her, always replying promptly and with positivity. Would use Connells again should the need arise in the future - but hopefully it doesn't! :D
Gareth Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! Our team at Connells strives to provide top-notch service for all our customers. We're happy to hear that Ami made your letting process a positive one. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI have recently rented a property from Connellβs. Marnee has been really friendly and quickly helped me find a property that suits my needs. There were some small issues with paperwork, however Marnee made sure everything was sorted for me, so overall I am very happy with the service provided. Thank you!
Ceara Β· 3 August 2024
Agent replied Β· 24 August 2024
Hello Ceara, thank you for your kind words and for sharing your experience! We're delighted to hear that Marnee was able to assist you effectively and that you're happy with the service provided. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery happy to deal with Connell
The staff are very friendly and professional
I got the mortgage done with them as well
Ravi been prompt , very professional and patient, he made the difficult mortgage make it very simple
I recommend use Connell for buying or selling or mortgage with Ravi
Many thanks
Ravi
Hiren Β· 14 April 2024
Agent replied Β· 13 June 2024
Hiren Patel many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFirst time using Connells estate agents and first time selling a house, with the help of all the staff they have made the sale straight forward and uncomplicated, the staff had supported me from the very beginning right up to achieving the β¦
Jon Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for choosing Connells estate agents for your first home sale! We are thrilled to hear that our team provided excellent support, knowledge, and professionalism throughout the process. We're grateful for your kind words and happy to β¦ More
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5/5
GoogleI had a good experience with Connells of Leicester when I sold my house, I dealet directly with Charlene Rushton and she was a great person and easy to communicate with, she simply made everything so easy for me till the end ...
thanks Connells
thanks Charlene
Mohamed Β· 25 June 2024
Agent replied Β· 24 August 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMarnee has been great throughout the process! The communication has been very good and clear while remaining very professional. It has made the experience very easy and stress free. Additionally Jaspal who showed me around the property was very helpful and professional as well.
Joe Β· 3 August 2024
Agent replied Β· 24 August 2024
Thank you for your fantastic review! We're thrilled to hear that Marnee and Jaspal provided you with excellent service and made the process stress-free. Your kind words are greatly appreciated Joe. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat customer service was able to help move me into my property smoothly especially Reeco who put in enormous amount of work to ensure I had the best experience would highly recommend using him for all your property needs
Kash Β· 18 October 2024
Agent replied Β· 24 October 2024
Many thanks Kash for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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