Connells Lettings Leicester reviews

★★★★★ 5/5

Google

Consistently had a really positive experience with Ami helping to manage my rental property. She is always prompt in her responses, friendly in her approach, and extremely professional. It makes a big difference dealing with someone who is …

Kishan · 16 February 2026

★★★★★ 5/5

Google

Anil’s been fantastic with communication, always clear, prompt, and genuinely helpful. He went above and beyond showing me multiple properties and really took the time to understand what would suit me and my small family. Even though we …

Mohammed · 16 February 2026

★★★★★ 5/5

Google

Very good service here. I've brought my house through the agency and become a lifetime member with them. They sent remortgage reminder each time when my current one is expiring soon. I've done all my mortgage/remortgage with them each time so far. The mortgage advisor Ravi is very hard-working and when I can't find a suitable time to book an appointment with him on weekdays, he even helped my mortgage matters during the weekends.

Bocheng · 14 June 2021

★★★★★ 5/5

Google

Came to value my 4 bed detached house within a few days of asking. House wasn’t ready but no concerns. Had my house sold within 2 weeks of first meeting with Elish. Not only sold but sold £25k over asking. I was worried about Connells as … More

Mish · 28 October 2025

★★★★★ 1/5

Google

2nd time round I've had terrible service from Connells - 1st was 4 years ago when they failed to sell my property even though we had 15 viewings, I gave it to another agent and it was sold within 2 weeks for a price we were happy with. 2nd time - 2 weeks ago a board went up in an area I was searching but nothing was yet online so getting all excited I called for more info, they took all my details and said they will call me when viewings would start, still heard nothing, so I called again finally they answered after 5 calls during the afternoon and found they've already had the viewings now I wouldn't deal with them ever again for buying or selling ,If i were the vendor I wouldn't be happy with their service and still they haven't learnt how to provide a good service yet charge above and beyond many others - sellers and potential sellers be warned

Gurdeep · 24 September 2024

★★★★★ 5/5

Google

Dealt with ami while I’m in my search for a property, she’s always very helpful, kind and professional and keeps me up to date with new properties coming up to the market, definitely would recommend ami if you are in search for a rental or a landlord

Glenise · 15 October 2025

★★★★★ 5/5

Google

The whole experience from providing the house to the continual professional help they provide should any problem arise, makes this agency highly recommendable. Big thanks to Matthew for always being available when needed!

Eto · 3 August 2024

★★★★★ 5/5

Google

Many thanks to Marnee, she is the best. If you want to find a property to live, you must speak with Marnee :) she is so friendly and helpfull.

Tanberk · 24 September 2024

★★★★★ 5/5

Google

We were dealt with by Ami from Connells who went above and beyond to help us secure our rental property. She helped with the show round as we were unable to attend so did this via WhatsApp … More

Peta · 27 November 2025

★★★★★ 1/5

Google

Asked repeatedly to take the let by sign down, it’s been up for 4 months. They have a dreadful reputation in the area and I can see why- they don’t listen and take liberties in free advertising.

Midlands · 13 December 2025

★★★★★ 5/5

Google

Nazmin mamodo: First time being a landlord myself I must say I'm very pleased that I've choose Connells for their full letting management services.From the day I bought the property I've given all the choices for the potential tenants that I was looking for.All the supports , efforts and organising team work that credit goes to senior lettings manager Joe and his team specially Toni. Who's been presenting themselves while veiwing taking place, advertising and setting up everything online including phone calls, emails with their updates because of that its been successfully rented out in a month. Thank you so much Joe and Toni really appreciate everything is dealt with professionally without any delay.

Riaz · 14 June 2023

★★★★★ 5/5

Google

First, I obtained a valuation for my property which was very close to what I thought the property was worth. My primary dealings on deciding to sell have been and still are with Leah Sorrell at the Leicester City Branch. Very friendly, courteous, polite, underderstanding, professional, efficient and effective in arranging for particulars to be produced. Very good communication in arranging for photos and EPC to be completed. Very good arranging for accompanied visits to be arranged and undertaken. Feel confident that Leah is dealing very confidently and taking my requirements into consideration in all aspects of the sale of my property. So far, it has been a pleasurable experience. Thank You.

Julian · 14 June 2023

★★★★★ 1/5

Google

Negative experience from start to finish. Worked with Toni Dempsy who never called back or replied to emails after my deposit was placed, and because of her lack of communication I was left homeless for a week due to an incorrect move in date being provided. A full furnished property was downgraded to partly furnished and the move in date was delayed (zero contact until after I was supposed to move in). I spoke multiple times to her colleagues and manager explaining the situation, everyone was extremely apologetic saying this was not normal behaviour but no changes were made until 2/3 days until the reassessed move in (after I sent an email suggesting I might be able to do that new date) where she became far more cooperative, calling instantly. I tried to be patient throughout and gave the whole company more than enough of an opportunity to change my view. After moving in in she replied to her emails with about a months delay apparently after being “on holiday”. I hope that this review can help the company develop their customers experiences in future as they are dealing with peoples living situations and so should be ethical at least on a basic level. I hadn’t planned to leave a bad review but I have now received a parking ticket for parking in the space supposedly registered to the flat which was the final straw. Which I have also emailed about.

Michael · 14 June 2023

★★★★★ 5/5

Google

Thank you Morgan...! You went above and beyond and I have to thank you for this. Morgan was thoroughly knowledgable about the property and assisted us through the process of viewing. Furthermore, he did not go for the 'hard sell' but rather allowed to view the property at leisure whilst being at hand to assist with queries. Although, we took a lot longer than planned; he did not flinch once or try and rush us which is something that we have found with other companies. Although, we are still on the journey our experience with Connells has been excellent - from Lea in the office who has been our go to person for questions and queries to in this case Morgan. A great team - thank you!

AQH · 14 June 2023

★★★★★ 1/5

Google

Where to start????? Rang to book a viewing of a house which they offered for me the same afternoon. I was 2 mins away from the property and had a call from them cancelling. Despite being told they were there for a block booking and I was the last of that block, the guy rang and said he wasn't there. Taking it at face value o agreed to go again at the same time the following day. Turned up at the property and there was no agent there so I called the office. I was greeted with a lie that they had tried to call me to cancel again which wasn't true. After a heated discussion with the agent he agreed to come to the property 40mins later than agreed. Imagine the shock when he gets out the car and looks like he had been dragged through a hedge backwards. Viewing seemed rushed and within 2mins of being in the door he was asking if we wanted to make an offer. After saying no we continued to view the rest of the house. The next morning surprise surprise his phone worked as he called me pretty much as soon as they opened to see if we wanted to make an offer. Not the level of service I'd expect for a company like this. Maybe this guy needs retraining or a new career path as he seemed way out of his depth and just wanted an agreement there and then......even before we had seen the whole property

Jamie · 8 June 2024

★★★★★ 5/5

Google

Mortgage Advisor Ravi Sharma was excellent in helping us through the whole mortgage process. He explained everything perfectly, was on hand to answer any questions swiftly & efficiently. I highly recommend getting in contact with Ravi for anything mortgage related

S · 15 November 2023

★★★★★ 1/5

Google

This agent lied about the availability of a property. I was told it wasn’t moving, but later it was let. Very unprofessional and disappointing. I would not recommend their services.

Sumeya · 16 January 2026

★★★★★ 5/5

Google

Eilish is a very helpful young man and evertime I call he always calls back unless he's busy. The young man understands my situation and works around it and goes out of his way to help.

Parmjit · 11 June 2025

★★★★★ 5/5

Google

Worked with Ravi over 18 months as he persevered with all the challenging properties I sent his way. He was always enthusiastic and pro-active, as well as transparent with the process.

Ross · 14 April 2024

★★★★★ 5/5

Google

Ravi Sharma was excellent throughout the process. Always quick to answer whenever I had any question and he sorted out my mortgage after I had two previous applications rejected due to current situation in the market.

Tausif · 15 December 2023

★★★★★ 5/5

Google

What can I say , from start to finish , the standard by which all estate agents should conduct business. Joe Riley at the Leicester branch was excellent, from the moment we met him on the appraisal day to agreeing the letting was so smooth and effortless, Joe was also friendly throughout the whole process and kept us informed at every stage. If you have any doubts then rest assured Connells Leicester are true professionals.

Prav · 14 June 2023

★★★★★ 1/5

Google

Worst agent they play games cancelled viewings and said its sold very bad practice bad communication once viewings is booked should let buyers view even u had offers already blame vendor accept offer while viewings is still booked never will deal with them in future bad high street agents pls have a look at response after people leaving bad reviews all same response not bothered.

Rajinder · 9 November 2024

★★★★★ 1/5

Google

I rang to view an empty property up for sale that is up for new auction. They took all my details name and property etc. They only offered me a viewing of the property I wanted to view 4pm onwards as they had got other viewing at the time. I've asked for day time viewing so we could see external roof, brickwork and guttering etc. A week has gone passed no call for a viewing but to come and value my property.

Dr · 13 February 2024

★★★★★ 5/5

Google

Hardworking, Dedicated and Highly Proficient! - Ravi (Mortgage Adviser) has been simply amazing with helping me secure the best mortgage deal, he has worked with all stakeholders to ensure that i secure my property, he has gone above and beyond his normal duties to make sure deadlines are met. He has gone out of his re-mit to ensure that this happens. Ravi is very friendly, professional and a true asset to Connells. Highly recommend!!

Shanti · 14 June 2023