5/5
GoogleGreat service from Connells as always. Ravi Sharma is brilliant. He helped me secure a great mortgage deal before interest rates started to go up. I highly recommend Connells' services.
Trusted Agent profile · Leicester
Connells Lettings Leicester reviews
★★★★★
367 reviews across 2 platforms
22-24, Halford Street, Leicester, LE1 1JB
Connells Lettings's office in Leicester, at 22-24, is rated 4.2 out of 5 across 367 reviews on two platforms, including 366 Google reviews rated 4.2.
Reviews
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
Google5/5
GoogleI want to thank Lucy Robathan for the fantastic experience and quick response to my letting process. She was very helpful and professional, and I would like to thank her for making the experience easy and simple.
1/5
GoogleI had a valuation booked. Nobody turned up. Nobody answers the phone when you ring and have still not received an email response.
Agent replied · 24 October 2024
Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleDealt with Nicole very good service went out of her way to help us find a flat to rent .Kept us in the loop through out the whole process with phone calls and emails ,Would recommend to anybody thanks for everything.PositiveResponsiveness, Quality, Professionalism
2/5
GoogleIt's been a week since we viewed a property to rent and put in an application but we've had no response if it accepted or not. Even tough I have called the agency on several occasions.
Agent replied · 13 June 2024
Thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with Connells letting my property. Ami-May found me tenants very quickly and kept me well informed throughout each step in the process, great service. Thank you!
Agent replied · 13 June 2024
Many thanks George Riley for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWorking with Ravi was an absolute pleasure. The process was very stressful and Ravi even on his leave was willing to help. I sold my property with Connells and they are very very good.PositiveResponsiveness, Professionalism
5/5
Google5 Star service by Elish Adhikai. Explained the whole process in detail. Open and honest. Highly recommended. Other two members of my family used him and he is brilliant. Sold my property in 2 weeks. :) happy days.
5/5
GoogleElish Adhikari came to value my property a couple of weeks ago. He was very polite, friendly yet professional. I was very impressed with his knowledge so much so that I gave a second property to sell.
5/5
GoogleExcellent customer service. Joe is highly professional, cooperative and easy to approach. No doubt, We will cent percent recommend Joe and Connells for their exemplary service.
5/5
GoogleWITHOUT A DOUBT THE ONLY BRANCH YOUL NEED GREAT TEAM AND VERY UNDERSTANDING BIG UP RICO AND TRACY
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Chris. Kind regards Lucy, Customer Relations.
5/5
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5/5
GoogleMoved last Friday. Leah has been amazing. Always positive & smiley. She always returned calls & kept us updated. A total star. Thanks Leah
5/5
GoogleConnells is best agents. We had a good experience with connells. We would recommend connells as a best dealer. Ravi sharma is a good mortgage advisor
5/5
GoogleBrilliant experience sorting and renting the property. The agent Lucy was thoroughly helpful and very professional with all the dealings. Would recommend 10/10
5/5
GoogleAlways a great service, friendly and professional. Highly recommend Ravi for mortgage advice
Agent replied · 13 June 2024
Hello Jamie, thank you so much for taking your time to review our Connells Leicester team and recommending our mortgage service to others. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
GoogleVery pleased with the professionalism of Toni Dempsey and the team. This is the third time we have used their services in the recent months and would highly recommend their letting services.
1/5
GoogleI was a landlord of Connells for 5 years, had a bad experience where tenant stopped paying rent (not there fault of course) and almost 9 months later when we got the locks changed on 4th March and new keys delivered to Connells at the branch (so they had access any time), I asked for both a sales and lettings valuation. The lettings valuation was not received till 11th April!!!!! After 9 months of not paying rent and chasing this was the service. I am five hours away and trusted them with my property. The sales valuation just never came despite numerous chases. I made one last chase and they gave me a valuation on the phone, having never even been to the property despite chasing weekly. I asked there fee and they were more expensive than other agents I had spoken to in the area, tried to tell me it is about the service we provide HAHAHAHA! I explained I'm chasing you more than 5 weeks after the locks are changed for a valuation and you've had the keys sitting there, the lady gave me a high valuation, which was unrealistic given three other agents gave me lower valuations, obviously going to try and get me to sign a contract for a length of time like 8-12 weeks and then tell me to drop the price. We all want the best price for selling our property but have to be realistic, but nice try over valuing my property that you hadn't been to, despite having the keys for over a month and then telling me the higher estate agent fees were due to level of service!
4/5
GoogleHad a really positive experience with Connells, particularly with Toni who handled my rental process! She was always quick to answer my many questions and to find solutions to any bumps in the rental application! The only reason I haven't given 5 stars is because I occassionally felt I could have been told in advance about stages that needed to be completed (particularly guarantor stages). Of course applying for a property is never simple, but I do think maybe a checklist or list of things to complete would make it easier to finish all the steps with ample time. That being said, I'd still recommend them!
2/5
GoogleThe website is really hard to work. You look on a property then go back and all your filters have cleared. So frustrating. Wouldn't really use it again. Will stick to right move
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWorked with Toni to find a rental home. We were able to close everything and get the keys within a week time which was really great. Appreciate very much.
5/5
GoogleRavi Sharma has been absolutely amazing helped me and my hubby so much would definitely recommend Ravi how is the mortgage advisor always there to help no matter what.. Big thanks Ravi Mr and Mrs GoswamiPositiveResponsiveness
5/5
GoogleVery good experience with Connells, and especially with Nicola. We had problems with the solicitors that they recommended, but Nicola was very helpful and helped us with that as well. We would definitely recommend Connells.PositiveResponsiveness, Professionalism
5/5
GoogleWorked with Toni to find a rental home. We were able to close everything and get the keys within a week time which was really great. Appreciate very much.
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