Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUseless service Not to be trusted they just waste people’s time.
Booked for market appraisal for my property over week ago and they still couldn’t keep on time, over 45 minutes late and still asking for further 15 minutes, what a joke!!!! Not even a courtesy phone to say we will be late until I had to chase them up.
knowing that I don’t leave locally, made me travel 50 miles return journey for nothing.
Very unprofessional and
unreliable, if they can’t keep their time on valuation God forbid what would happen to potential purchaser.
I would not trust or recommend them.👎
Subhash · 25 August 2020
Agent replied · 24 August 2024
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 1/5
GoogleWorst letting agents ever, don’t even bother going in for anything.
You have a problem, nobody will answer or respond to your email.
I paid rent upfront,something before due and reference checks failed 😡😡😡😡😡
It’s so frustrating, I don’t wish this on anyone.
Just avoid them for your piece of mind
Chimeogo · 14 January 2024
Agent replied · 13 June 2024
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUseless service Not to be trusted they just waste people’s time.
Booked for market appraisal for my property over week ago and they still couldn’t keep on time, over 45 minutes late and still asking for further 15 minutes, what a joke!!!! Not even a courtesy phone to say we will be late until I had to chase them up.
knowing that I don’t leave locally, made me travel 50 miles return journey for nothing.
Very unprofessional and
unreliable, if they can’t keep their time on valuation God forbid what would happen to potential purchaser.
I would not trust or recommend them.👎
S · 14 June 2020
Agent replied · 13 June 2024
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleAmanda from Connells came to value our house today and was brilliant with the honest and reliable advice that she gave us. Thank you so much, it has really helped in trying to help us understand how to best move forward when we are ready.
Niraj · 14 April 2024
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and thank you for your kind words Niraj Bhatt. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMatthew Ellaby, went above and beyond for our references, and we managed to secure the new rental property. I have been with Connells since 2017-2024 (I was with Connells in Leicester city, Hinckley and Leicestershire), Well done, excellent communication.
Chris · 25 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this great 5* review Chris. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLucy has been fantastic with our letting process. She kept us up to date and informed throughout, sorted any minor issues that came up and was available whenever we needed her. Highly recommend using connells the moving process has been brilliant
GeMz · 14 June 2023
★★★★★ 5/5
GoogleHad a lovely experience with Jaspal today. He showed us all available properties and managed to book us in for a same day viewing of a rental property, which was perfect, as we had travelled from London. Definitely recommend him.
J · 25 June 2024
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI never recommend this real estate company, customer service and service are very bad, even though I called and sent messages request for my previous contract to the Leicester head office, they never responded even once👎 …
Cüneyt · 25 July 2024
Agent replied · 24 August 2024
Hi Cüneyt, we're sorry to hear about your experience. Please accept our apologies for the lack of response to your previous contract request. If you could kindly reach out to us at complianceresidential@connells.co.uk, we would like to address this matter promptly. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery supportive and professional agent. Highly recommended.
Thank you all, especially Toni :)PositiveResponsiveness, Quality, Professionalism, Value
Mohammad · 25 August 2022
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Connells team provided a five-star service!
★★★★★ 5/5
GoogleBuying your first house can be stressing and difficult however we found all the help we needed to complete the transaction. It took only 4 weeks to get it sorted! I really recommend Connells as an Estate Agent. Thanks to Paresh, mortgage advisor, who helped up and got in touch with us at all the times along the process. We're really grateful for everything.
Bea · 15 June 2018
★★★★★ 5/5
GoogleGreat service by Connells letting department any questions I had were answered straight away, sorted out my landlord gas and electric certificate straight away and tennants were found within 2 weeks. I would definitely recommend them five stars from me.
DDMS · 14 May 2024
Agent replied · 13 June 2024
Thank you for your lovely review and recommendation DDMS Management. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to thank Lucy Robathan for the fantastic experience and quick response to my letting process. She was very helpful and professional, and I would like to thank her for making the experience easy and simple.
Salma · 14 June 2023
★★★★★ 5/5
GoogleEasily arranged to see Erin, our mortgage advisor. She was able to promptly gather the information needed to provide us with the best possible mortgage for our situation. Connells have been great at keeping in contact through both the Sale and Purchase of properties, particular thanks to Erin and Antonio who have continuously kept things moving forwards.
Charley · 14 June 2020
★★★★★ 1/5
GoogleConnells only accept offers from buyers who purchase mortgages and solicitors via them so they get all the commission.There selling fee is way to high and you must wait 28 days cooling off period to relist with an alternative estate agent AVOID AVOID AVOID !!!
Mina · 15 December 2023
Agent replied · 13 June 2024
Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMarnee and Jas we're both really attentive, friendly and accommodating and made the whole experience easy. They also let us bring our dog in as well which he loved! Would highly recommend.
Gavin · 20 August 2024
Agent replied · 24 August 2024
Many thanks Gavin for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend Ravi Sharma (morgage advisor) from Connells for the great service he has provided us with from the very start to the end for getting all our work done.
Thanking you once again.
Jim · 14 June 2023
★★★★★ 5/5
GoogleRavi Sharma is our mortgage advisor, he has helped us twice when moving and most recently on our remortgage. We have always received excellent and prompt service, he keeps you updated throughout the process and is always quick to respond to any emails or phone calls. I would highly recommend him.PositiveResponsiveness, Professionalism
Julia · 14 June 2021
★★★★★ 5/5
GoogleMy experience dealing with Matthew at Connells head office has honestly been second to none. Any queries or concerns we have as a business get ironed out with no hassle. Highly recommended
Jamie · 25 July 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review and recommendation Jamie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat agency , great team. We needed a fast and reliable service to find a home , and we find it here. Shannon was an absolute hero , helping us with every bit of information we needed to give or get , getting us a home in just 1 week. Thank you for everything
Grajdeanu · 14 June 2020
★★★★★ 5/5
GoogleReally good experience with the team. Just purchased a property through them with tight time scales and Remi Jackson (Senior Negotiator) went above and beyond, chasing both solicitors, hand delivering paperwork and literally running around left, right and centre to make the purchase to go through on time for me! Really appreciate her hard work that she made seem effortless. Would definitely use Connells in Leicester again without hesitation!
Sheena · 14 June 2020
Agent replied · 13 June 2024
Thank you so much for taking the time to provide our Connells Leicester team with a 5-star review. We are so happy to hear Remi went above and beyond to help you. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleAmazing and friendly staff. We was first time buyers and we have continued through Connells for our remortgage. Our mortgage advisor Ravi was always there for us and explained all we needed to know. As a first time it was all new to us but we are so grateful so all the help. Highly recommended to everyone.
Yasmeen · 15 June 2018
★★★★★ 1/5
GoogleAbsolutly appalling from start to finish always uncertain about what Connells part has been in my leicester rental have been unfortunate to deal with a joe Riley that appears to have no idea on customer satisfaction quick to bank your money until you are legally allowed it back then the messing around starts and goes on and on and on over a month since we moved im still fighting him for cash refund even though me and the landlord are in full agreement over final figures avoid these clowns
Chris · 14 June 2023
★★★★★ 1/5
GoogleMe and my friend were looking to rent through this company. However, we were told that we would not be able to put in applications at all with this company due his adverse credir. Despite having never missed a payment, being on a management plan that ensures his repayments never encroach on his ability to pay rent/bills, having all relevent documentation to suppory this, while also being in full time work, and having a garuntor jsut in cae, fhis still wasn't good enough to the poont they blocked us from even applying to any properties in a cost of living crissis in which we face eviction. Disgusting behaviour and descrimination.
Charlotte · 14 June 2023
★★★★★ 5/5
GoogleFirst class from start to finish, sold my property in the first week for more than the asking price and when things got sticky near completion it was handled expertly by Minnie and the team to make sure it all went through. So glad I trusted Connells and would definitely recommend them
Bo · 14 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
