William H Brown Pudsey reviews in Leeds

★★★★★ 5/5

Google

Nathaniel Harding has been a great and very helpful person to work with and I recommend other people to also work with him in the future.And will always try his best to get you the best deals.

Imran · 25 October 2023

★★★★★ 2/5

Google

Unfortunately I was slightly let down by William H Brown Estate Agents in Pudsey, throughout my experience of buying a house via auction. Multiple staff members gave me incorrect advice regarding buying through auction & actually caused delays in me buying my house. I ultimately had to deal with the manager of the branch only named Lisa who was apologetic & helpful. Over-all the process was more stressful than it needed to be & definitely showed a lack of experience/training with this branch. I got there in the end though.

Tanya · 28 January 2024

★★★★★ 5/5

Google

We have had a fabulous experience with Angela at William H Brown and we have enjoyed working alongside her for the past year. Angela is always available to discuss properties and viewings and very willing to provide sound advice. We always look forward to meeting Angela during our trip to Leeds and, furthermore, the team are always very welcoming when we walk through the door. We highly recommend this branch and Angela and the team. Thank you for all the support; it is very appreciated!

Harpreet · 25 October 2022

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-

Muhammad · 18 September 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Kaitlin was a prompt, fast replying and very helpful agent who dealt with us impeccably. Also we really appreciated Angela who helped us with delightful optimism. Really great experience!

Nathan · 28 January 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

Can highly recommend James the Lettings manager. He was extremely professional, efficient and dealt with all my questions swiftly. Smooth transaction and always willing to go the extra mile thanks again James

Katie · 25 October 2023

★★★★★ 5/5

Google

Really happy with William H Brown as our estate agents buying our first property in Pudsey. Team were really helpful and went above and beyond to keep the ball rolling and to keep us informed. We felt like we were in great hands. We used their in-house team to secure our mortgage, survey and home insurance; the whole process went smoothly and we secured a great rate. Keep your fingers crossed that when you next find a house you love, it's this William H Brown team handling it.

Tom · 25 October 2023

★★★★★ 5/5

Google

Just wanted to give a huge round of applause to the team at William H Brown in Pudsey headed up by Lisa with Angela and Jess in particular ... I quite simply would not have been able to negotiate the complexities of a sale and a purchase if it were not for their unending professionalism and knowledge throughout the whole process. They were there for me whatever my question every step of the way with a common sense approach that explained everything. All of them continually kept the process moving and I felt like they were with me every step of the way. If you are considering any house move or purchase you will not go far wrong by walking into William H Brown who will navigate everything for you with courtesy and consideration. Thank you so much, the three of you are just fab :0)

Nicky · 25 October 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

As a first time buyer, so far, I am really impressed with the service at William H. Brown Pudsey branch. The lovely Hazel showed me the property and I was immediately impressed. The rest of the team are always smiling, welcoming and ready to help. Nathaniel my mortgage advisor is also brilliant and takes his time to explain everything down to the T as I am absolutely clueless. Looking forward to the rest of the journey. 10/10, recommend them.

Esther · 25 October 2023

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Shocking management at the Leeds Crossgates branch

I found the Leeds Cross Gates branch of William H Brown, and particularly the branch manager Rachel, extremely unprofessional.

Cj · 7 September 2026

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Sophie was out mortgage broker and she was brilliant. Even with a a couple of defaults she was able to get us a brilliant mortgage, with a decent deposit offering. Nothing was too much for her, and she continously went above and beyond for any of our needs, working all hours for us to get our dream house. Always on hand for any advice needed. Would recommend 100%. Honestly she will not let you down. Danielle CPositiveResponsiveness, Quality, Professionalism, Value

Loki · 25 October 2021

★★★★★ 5/5

Google

Sarah has been our mortgage advisor for a number of years and always delivers an exceptional service. Sarah is reliable and looks to find a deal that suits our needs, is affordable and one where all risks have been explored and discussed. Sarah has always worked quick to obtain a mortgage in principle for us each time we have put an offer in. Nothing has ever been too much trouble. Brilliant service, our advisor for life! LisaPositiveResponsiveness, Quality, Professionalism, Value

Lisa · 25 October 2021

★★★★★ 5/5

Google

Our entire experience with William H Brown in Pudsey has been exceptional. They came out to our home quickly to carry out the valuation. The attention to detail in writing the particulars, creating the floor plan and taking the photo's was amazing and gave us confidence right from the start. Everyone that we dealt with was very professional and quick to respond to us. We really felt like they had our best interests at heart. I would not hesitate in recommending them.PositiveResponsiveness, Professionalism

Alison · 25 October 2021

★★★★★ 5/5

Google

As first time buyers we really needed someone to guide us through the process and make sure we understood everything we were signing up to. Sarah immediately put us at ease and has made getting a mortgage clear, straight forward even enjoyable! Always quick to respond to a question and made sure that all avenues were explored, we really did get a great service and would 100% recommend (and will do to our family). Thank you Sarah! M & T xPositiveResponsiveness, Quality, Professionalism, Value

Michael · 25 October 2021

★★★★★ 5/5

Google

We have had a great experience William H Brown when we bought our home. Lisa was our main contact for the purchase and was always professional, friendly and communicated well with us. Sophie was our mortgage advisor and we really felt she did an great job in arranging a suitable mortgage and life insurance for us. Sophie communicated well, was quick to respond to queries raised by us and took the time to talk through the jargon in simpler terms.PositiveResponsiveness, Quality, Professionalism

Joe · 25 October 2021