William H Brown Pudsey reviews in Leeds

★★★★★ 5/5

Google

I had a very good experience buying a house through WH Brown, Pudsey office. The two ladies I dealt with were Angela, and Lisa. Both were very helpful, not pushy at all, and were very patient, considering how long it took for my flat sale to go through. If need be, I would defiantly use them again in the future.

Marcus · 20 February 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

William H brown were the estate agents for our house purchase. The whole process was extremely smooth until towards completion where the chain looked to be in serious danger of collapsing due to delays above ourselves. The team, especially Connor, at William H Brown went above and beyond to help find a resolution for somebody to break the chain and our purchase to complete. All the staff I have dealt with, including Hazel, Laura, Connor, Ruby, have been extremely kind and helpful.

Sam · 8 July 2025

★★★★★ 5/5

Google

Highly recommend using this estate agents. Hazel has been great with us, so helpful and professional and any questions I had she was more than happy to help us with. Also the same with Ruby who has been dealing with the sale of our property. Lovely people and very helpful and made everything as stress free as possible for us. We will be using William H Brown again in the future.

Alkan · 25 August 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

We had James Hardwick recommended to us for marketing our property for rental and what a good recommendation it was - James was in touch all the time regarding viewings and any paperwork there was never any pressure put on us to go with William H Brown but once meeting James we felt confident with him, James is very professional, friendly and conscientious, if you want a job doing properly don’t hesitate contacting James he’s a top bloke.

Sandra · 27 February 2024

★★★★★ 5/5

Google

We used Liberty as our mortgage advisor, she was absolutely fantastic. She was so efficient and made everything so easy for us. Thank you Liberty. I would also like to mention the branch manager Lisa, who was exceptional, always keeping us updated every step of the way, it was a pleasure using W H Brown. Thank you guys, we would highly recommend you.

Georgia · 3 November 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

Staff at the Pudsey office have been so accommodating and helpful during my house sale especially Hazel who’s knowledge of the industry and customer service are second to none. Nothing was too much trouble she really is a star xx

Emily · 9 August 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 4/5

Google

We had a lovely experience with buying a house through William H Brown- Pudsey, the staff were all really friendly and explained things we needed explaining as we were first time buyers. The only thing was I felt a bit pushed for a …

Samantha · 11 July 2026

★★★★★ 5/5

Google

Just completed on a house through this branch. It was a rocky purchase for reasons beyond the control of the estate agents, but Jack Turner from the branch was excellent and helping me navigate through the process, and made things as easy …

Jordan · 11 July 2026

★★★★★ 5/5

Google

Highly recommended Holly at William Brown, Pudsey. She has been great at valuing, advising and assisting us with a house sale. Very upfront, honest and friendly and works with what is best for you.

Sonia · 9 August 2025

★★★★★ 5/5

Google

Buying a house with William h brown and used their mortgage advisor, Liberty Gartland. Absolutely fantastic service from Liberty. She found me the best deal for my mortgage and sorted out all the extras for me. Would highly recommend using her, she's so helpful. Goes the extra mile to get the best mortgage for your needs. Thank you Liberty, you've been a superstar 🙌 ✨️ 👏

Ellen · 27 April 2024

★★★★★ 5/5

Google

Hazel is amazing at her Job. Just so positive and will go above and beyond to meet the customers expectations. Highly recommend WH Brown to sell a property. Outstanding customer service. Thankyou xx

Sarah · 24 July 2025

★★★★★ 4/5

Google

Staff were very friendly and helped at all stages of the purchase. Gave me a lovely gift basket on completion which was a lovely surprise! Office is situated very conveniently in Pudsey. Spoke to other customers who were also very happy 👍🏼 …

Jacqueline · 18 March 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 1/5

Trustpilot

I dealt with the one in Leeds and I…

I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid

Tzeta · 17 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024

★★★★★ 5/5

Google

I recently purchased my first home and used Nathaniel as my Mortgage Advisor. Nathaniel really impressed me with his knowledge and incite for mortgages and I would definitely recommend him to a friend. In my case I bought a repossession meaning we had just 28 days to get the mortgage sorted and exchange contracts. All went smoothly even with the strict timeline and we ended up having no delays. 5/5.

Joseph · 25 October 2023