Trusted Agent profile · Leeds
★★★★★
1,360 reviews across 2 platforms
4 - 6 Church Lane, Pudsey, LS28 7BD, Leeds, LS28 7BD
William H Brown's office in Leeds, at 4 - 6 Church Lane, is rated 2.4 out of 5 across 1,360 reviews on two platforms, including 175 Google reviews rated 4.5.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI am currently in the process of applying for my first mortgage. I had an online meeting with Elliott and his service was outstanding. He went above and beyond. It was clear that the most important thing to Elliott was making sure I got the best most affordable mortgage as quickly as possible so I didn't lose out on the property I wanted to reserve. Elliott was always quick to reply, even on weekends and checked in often! Couldn't recommend enough.
5/5
GoogleWhen we recently moved house, we dealt with William H Brown in Pudsey and all of the staff there were excellent. Sarah Ainge was our mortgage advisor there. She was absolutely outstanding in every way from the very first part of our move (The Mortgage application) right up to our completion. She was so professional, helpful, knowledgeable and supportive every step along the way, and went the extra mile for us on several occasions. Indeed, we started referring to her as Sarah ‘The Angel’ instead of just Sarah Ainge!!! Sarah was fantastic at her job and we would highly recommend her to any person we meet. If we ever move again, she would be the first person we would contact. She is a star and a complete credit to her profession. We cannot thank her enough for everything she did for us. J&KPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can't tell you how impressed I've been with the seamless and effortless (on my part only I'm sure) remortgage experience I've had at this branch. I met with Sarah, one of the senior mortgage advisors there who made the whole process and absolute doddle. I was a mortgage advisor myself in a past life, and know that the piles of applications can really build up. I felt like I was her only customer. I had a product recommended, an application signed and a mortgage offer in hand within two weeks. I didn't do anything aside from provide her with some payslips and bank statements. Regular communication and updates make a difference and she really kept me in the loop. We discussed everything in detail, but I never felt it was too much. Due to health issues, I couldn't take the life insurance quote any further but if I could I would have bought it in a second. It's important to consider all these options, and I could tell this was for my benefit, not hers. Sarah is an asset to W H Brown. Don't let this one go!
5/5
GoogleGood morning I would like to thank the whole team from William H Brown in Pudsey. What an outstanding team. The Branch Manager Lisa was extremely professional and guided us through the whole selling process. Communication and keeping us informed was exceptional. It can be a very stressful process and having support and someone to move things forward is accentual, and that is what we received from William H Brown. Can recommend this branch to anyone considering selling or purchasing, they also got me the best price for our house and got us a buyer within a week. Fantastic!! That is all I can say. Our kindest regards John Macdonald Gibson
5/5
GoogleI have recently begun the process of buying my first home through William H Brown in Pudsey with the help of Sophie Matthews. She has been incredible from the very first meeting ensuring I understood everything that was involved in the mortgage application. She is a delight to deal with and morning, noon or night she is there if I have any burning questions. I couldn’t be happier with the services she has provided and she is a true professional. Sophie has been truly brilliant in making everything so smooth with the application and I would recommend her Mortgage Consultant Services to absolutely everyone I cross paths with!
5/5
GoogleI'm currently in the process of purchasing my first house with William H Brown and couldn't recommend them more! My first appointment was with Mortgage Advisor Sarah. As a first time buyer, I wasn't sure what to expect but from the get go Sarah was friendly, knowledgeable and patient - talking through all of my options and taking the time to make sure I understood all of the information. She has been supportive throughout, easy to reach - in and out of office hours - and an invaluable help! Lisa and the rest of the team have been spot on - personable, helpful and on the ball from the initial viewing to processing the purchase. Looking forward to making the big move and want to thank all of the team for their help!
5/5
GoogleWe went to view a house with WIlliam H Brown which we didn't end up buying, but were then fortunate to be offered a mortgage advice appointment with Sarah Ainge who was brilliant. She went well above and beyond to help my partner and I sort out our ridiculously complicated situation (a buy to let remortgage, a new mortgage and now a house sale) and also recommended a great solicitor who helped us turn everything around with the purchase of our new house in just over 5 weeks. Throughout the process, Sarah was friendly, professional and always got back to us super quickly with any queries we had, and there were quite a few! I would highly recommend giving Sarah a call for help with your mortgage. This was both of our second time house purchase and after doing it ourselves first time round, we agreed it is 100% worth the money using a mortgage broker to help you, and we would not hesitate to use Sarah and her team again. Thanks again Sarah!
1/5
TrustpilotWould Never Reccomend
Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.
1/5
TrustpilotWilliam H Brown in howden.
William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.
1/5
TrustpilotWorst estate agency in England
Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender
1/5
TrustpilotI’ll let my review speak for itself.
Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
5/5
GoogleAbsolutely sterling service , All the team were very friendly and kept me updated and informed every step of the way . Cannot praise them enough .
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. We strive to provide top-notch service and your feedback is greatly appreciated. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWilliam H Brown took over the letting…
William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.
5/5
GoogleUsing Dan’s services has honestly been one of the best decisions we have ever made. We went back and forth for ages about using a broker at all, but he offered so much support to us as first time buyers right from the off, was always available and friendly, that it’s hard now to think why! He has gone above and beyond for us on so many occasions and advised us excellently on many aspects of house-buying. Dan is 100% worth the money, and we would 100% recommend him to anyone.
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
5/5
GoogleWe recently purchased a house in Bramley through William h Brown in Pudsey and it was a great experience. The team followed up regularly to make sure the transaction happened as planned.
Thank you for taking the time to leave us this tremendous 5* review Peni. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
5/5
GoogleRecently bought a house through their Pudsey Office and have to say Alex and his team made the whole process very straightforward. We did have an issue and Alex was brilliant and sorted everything out for us, quickly and without fuss. The sign of a good company is how well they deal with things when they go wrong. Alex was fantastic. Very understanding. Very Efficient, and he kept us updated throughout. Excellent experience from this company
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Leeds office has 1,360 reviews across two platforms: 175 on Google, 1,185 on Trustpilot (across the whole business).
William H Brown Pudsey is rated 2.4 out of 5 across all 1,360 reviews, and 4.5 out of 5 on Google from 175 reviews.
William H Brown Pudsey, 4 - 6 Church Lane, Pudsey, LS28 7BD, Leeds, LS28 7BD.
