William H Brown Pudsey reviews in Leeds

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

Kaitlin was a prompt, fast replying and very helpful agent who dealt with us impeccably. Also we really appreciated Angela who helped us with delightful optimism. Really great experience!

Nathan · 28 January 2024

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

Can highly recommend James the Lettings manager. He was extremely professional, efficient and dealt with all my questions swiftly. Smooth transaction and always willing to go the extra mile thanks again James

Katie · 25 October 2023

★★★★★ 5/5

Google

Really happy with William H Brown as our estate agents buying our first property in Pudsey. Team were really helpful and went above and beyond to keep the ball rolling and to keep us informed. We felt like we were in great hands. We used their in-house team to secure our mortgage, survey and home insurance; the whole process went smoothly and we secured a great rate. Keep your fingers crossed that when you next find a house you love, it's this William H Brown team handling it.

Tom · 25 October 2023

★★★★★ 5/5

Google

Just wanted to give a huge round of applause to the team at William H Brown in Pudsey headed up by Lisa with Angela and Jess in particular ... I quite simply would not have been able to negotiate the complexities of a sale and a purchase if it were not for their unending professionalism and knowledge throughout the whole process. They were there for me whatever my question every step of the way with a common sense approach that explained everything. All of them continually kept the process moving and I felt like they were with me every step of the way. If you are considering any house move or purchase you will not go far wrong by walking into William H Brown who will navigate everything for you with courtesy and consideration. Thank you so much, the three of you are just fab :0)

Nicky · 25 October 2023

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

As a first time buyer, so far, I am really impressed with the service at William H. Brown Pudsey branch. The lovely Hazel showed me the property and I was immediately impressed. The rest of the team are always smiling, welcoming and ready to help. Nathaniel my mortgage advisor is also brilliant and takes his time to explain everything down to the T as I am absolutely clueless. Looking forward to the rest of the journey. 10/10, recommend them.

Esther · 25 October 2023

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Sophie was out mortgage broker and she was brilliant. Even with a a couple of defaults she was able to get us a brilliant mortgage, with a decent deposit offering. Nothing was too much for her, and she continously went above and beyond for any of our needs, working all hours for us to get our dream house. Always on hand for any advice needed. Would recommend 100%. Honestly she will not let you down. Danielle CPositiveResponsiveness, Quality, Professionalism, Value

Loki · 25 October 2021

★★★★★ 5/5

Google

Sarah has been our mortgage advisor for a number of years and always delivers an exceptional service. Sarah is reliable and looks to find a deal that suits our needs, is affordable and one where all risks have been explored and discussed. Sarah has always worked quick to obtain a mortgage in principle for us each time we have put an offer in. Nothing has ever been too much trouble. Brilliant service, our advisor for life! LisaPositiveResponsiveness, Quality, Professionalism, Value

Lisa · 25 October 2021

★★★★★ 5/5

Google

Our entire experience with William H Brown in Pudsey has been exceptional. They came out to our home quickly to carry out the valuation. The attention to detail in writing the particulars, creating the floor plan and taking the photo's was amazing and gave us confidence right from the start. Everyone that we dealt with was very professional and quick to respond to us. We really felt like they had our best interests at heart. I would not hesitate in recommending them.PositiveResponsiveness, Professionalism

Alison · 25 October 2021

★★★★★ 5/5

Google

As first time buyers we really needed someone to guide us through the process and make sure we understood everything we were signing up to. Sarah immediately put us at ease and has made getting a mortgage clear, straight forward even enjoyable! Always quick to respond to a question and made sure that all avenues were explored, we really did get a great service and would 100% recommend (and will do to our family). Thank you Sarah! M & T xPositiveResponsiveness, Quality, Professionalism, Value

Michael · 25 October 2021

★★★★★ 5/5

Google

We have had a great experience William H Brown when we bought our home. Lisa was our main contact for the purchase and was always professional, friendly and communicated well with us. Sophie was our mortgage advisor and we really felt she did an great job in arranging a suitable mortgage and life insurance for us. Sophie communicated well, was quick to respond to queries raised by us and took the time to talk through the jargon in simpler terms.PositiveResponsiveness, Quality, Professionalism

Joe · 25 October 2021

★★★★★ 5/5

Google

We have received excellent service from William H Brown Pudsey from start to finish. We used their in house mortgage advise service and we dealt with Sophie. She was absolutely amazing especially through this difficult time. Sophie went above and beyond working all the hours to make sure we got our mortgage secured and could move house. Thank you so so much. I would highly recommend William H Brown and Sophie to anyone moving/looking to move house.PositiveResponsiveness, Quality, Professionalism, Value

Laura · 25 October 2021

★★★★★ 5/5

Google

Would highly recommend & wouldn't hesitate to use in future. I found them to be very professional and extremely knowledgeable, they managed our expectations perfectly. After our house was on the market with another agent for 6 weeks, our sale had stagnated. William H Brown went on to sell our house in 2 days for more than the asking price. They kept me updated at every stage & always quick to return calls. I particularly want to thank Lisa & Jacqueline for their hard work, and also to Ben for making a wonderful first impression that continued throughout the whole process.PositiveResponsiveness, Professionalism

Lauren · 25 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021