Trusted Agent profile · Leeds
★★★★★
1,137 reviews across 2 platforms
Seacroft, Leeds, LS14 6FU
Strata's office in Leeds, at Seacroft, is rated 3.8 out of 5 across 1,137 reviews on two platforms, including 20 Google reviews rated 2.8.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotReally professional and efficient
Really professional and efficient. Excellent job.
Good morning Debra, Thank you for your review and for your kind words towards Jeff. We wish you many more happy memories in your new home. Best wishes,Strata
5/5
TrustpilotFrom our first meeting with the strata…
From our first meeting with the strata team, we felt a welcoming atmosphere . The team has been great in making our dream home a reality. Really beautiful homes at affordable prices. Will definitely recommend them.
Hi Tunji,I am so happy that you have had a great experience and I wish you all the best with your dream home.Many thanks,Fearn
5/5
TrustpilotSnagging sort out
This review relates to Jeff, Karl & Les who have been back to our house a few times to address snagging items. They are professional, clean and great to work with. Unlike the Head Office staff including the CEO/MD don’t care about the customers.
5/5
TrustpilotJeff & Shane
Jeff & Shane, we're great. They changed the front door lock mechanism fast and efficiently and were super friendly.
Good morning Helen, Thank you for your review and kind words towards Jeff and Shane, it is fantastic to hear that they were fast, efficient and friendly! Many thanks,Strata
1/5
TrustpilotNo stars..
No stars... failed to finish roads moved on to next location. House in a right mess. POS also right mess...
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
5/5
TrustpilotJeff and mal replacing garage lock
Jeff and mal replacing garage lock, yet another great experience with them.
Thanks for sharing your experience, so glad Jeff and Mal did a great job!
5/5
TrustpilotJeff cane over to sort our snagging…
Jeff cane over to sort our snagging issues. He done a great job, completed all the work in good time and extremely friendly.
Hello there, Thank you for taking the time to leave a review and for your kind words towards Jeff, we will be sure to pass on your feedback! Best wishes,Strata
4/5
TrustpilotWe recently moved into a Livorno and we…
We recently moved into a Livorno and we cannot fault Sheereen. She made the move easy and informative. Staff still there to help even after we have moved in. Community also nice.
Good Morning Philippa, Thank you for taking the time to leave a review. It is great to hear that you have had a good experience with Sheereen. We wish you all the best in your beautiful new home. Best wishes,Fearn
5/5
TrustpilotDavid Innes turned up when expected and…
David Innes turned up when expected and was very thorough. He cleaned up after the job and was very polite
Hello Samantha, Thank you for taking the time to leave a review and for your positive feedback, we really appreciate it! We will be sure to pass on your kind words to David. Many thanks,Strata
5/5
TrustpilotDavid Innes came to carry out some work…
David Innes came to carry out some work on my house and was very polite and efficient. A great job !
Hello Bianca, Thank you for your kind words towards David and for taking the time out of your day to leave a review. It is fantastic news to hear that the work carried out on your home was to a great standard and David was friendly and polite. We wish you all the best for the future. Best wishes,Strata
5/5
TrustpilotThe service was brilliany
The service was great. Ordered one day spare part arrived a day later. Extremely good customer service from Julia Pilace Export Administrator. Thanks very much
Hello Jimlo, Thank you for your review! We wish you all the best. Many thanks,Strata
5/5
Trustpilot6 months in and good experience so far
6 months in and good experience so far. A slight delay in sorting out initial snags due to their staff moving to different sites and leaving. But overall the customer care team have been good
5/5
TrustpilotGreat work to a high standard
Great work by Mark! Friendly and explained what had been done to resolve the issue. Work done to a great standard and left everything tidy.
Hello, Thank you for your review and kind words towards Mark. It is fantastic to hear you have had such a fantastic experience. Best wishes,Strata
5/5
TrustpilotVery helpful and kept me updated.
Having had work done from Strata, I found them very approachable and only a phone call away each time I wanted to get hold of them for updates ect.
Hi Chad, Thank you so much for your review, it is fantastic to hear you had a great experience with the Strata team. We wish you all the best for the future.Best Wishes,Strata
1/5
TrustpilotDo your jobs !
Help the ackworth residents finish our site! We want dates and completion times. Not letters with more promises!
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard. We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. A letter has been sent confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks, Strata
5/5
TrustpilotJeff was great, fixed our doors with no fuss
We had an issue with our front and patio doors with drafts and catching when opening/closing. Jeff came out and solved the problems with minimal fuss. Also helps he’s a nice guy and the type of person you’re happy to have in your home.
5/5
TrustpilotJeff's the best.
I have been visited by a very nice, accurate and kind man called Jeff.He has worked professionally, patching up all holes, noticing other problems and defects on his own.Plesant to chat with and be around.
5/5
TrustpilotJeff did a first class job
Jeff did a first class, clean and professional job throughout the whole house.
Good morning Aliaa, Thank you for taking the time to leave a review and for your kind words towards Jeff. We wish you many more happy memories in your new home.Best wishes,Strata
5/5
TrustpilotDavid innes
Went above and beyond. Good quality of work.
Hi Grant, thanks for letting us know that David went above and beyond, so glad you were happy with the quality of his work.Many thanks,Strata
5/5
TrustpilotSales Experience
Went to view house, No pressure to buy with lots of information. Help with financing new house but decided to wait. Sales person was helpful & informative
Hello Mr Ketteringham, Thank you for your review, it is great to hear you had a fantastic experience with us. We wish you all the best on your home buying journey. Best wishes,Strata
1/5
TrustpilotThe roads and drainage need sorting…
The roads and drainage need sorting ASAP. You have left site and left it in a mess.
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
5/5
TrustpilotExcellent strata service as usual
Excellent strata service as usual! Barry and the rest of the team were meticulous and helpful and the bathroom re tiling went through smoothly!
Hi Itohan, Thank you for your review and kind words towards Barry and the team! We are so glad to hear you had a great experience with us. We wish you all the best for the future.Many thanks,Strata
5/5
TrustpilotJeff and dave did a great job
Jeff and dave did a great job fixing multiple problems in one visit.
Good morning Michelle, Thank you for your review and kind words towards Jeff and Dave. It is fantastic to hear that they carried out the works to your home efficiently.Best wishes,Strata
5/5
TrustpilotDave and Barry
Dave and Barry. Friendly professional service, fitted my new front door which was not a simple job. Very tidy and hoovered up when Finnished. Thank you.
Good morning, Thank you for your kind words towards Dave and Barry. It is fantastic news to hear you were provided with such a brilliant service. We wish you many more happy memories in your new home.Best wishes,Strata
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