Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMum in law moved into a new house year…
Mum in law moved into a new house year ago on Ryeback Close Burton. I absolutely love the high quality finish. Congratulations Strata team for not only building houses, but creating great homes where you feel happy to come and enjoy time with the loved ones.
Florin · 6 January 2022
Agent replied · 15 June 2024
Good morning, Thank you for taking the time to leave a review. I am so glad your Mother in Law is settling into her new home nicely.I wish you all the best for the future and many more happy times,Fearn
★★★★★ 1/5
TrustpilotAbsolutely shocking letting agent
Absolutely shocking letting agent. Family who owned the property waltzed in and out of the flat with no notice with random family members joining them to look at the property and spoke in a different language from myself and the other tennants when they were there. Stay well clear
Michael · 20 May 2024
★★★★★ 5/5
TrustpilotDave Ines and Karl Darland (and their…
Dave Ines and Karl Darland (and their young helper) were very professional and courteous, identified the real problem with the Utility door (which 3 other previous teams had failed to do) and swiftly sorted a replacement door and fitting/painting. Clean workers too making sure no mess was left.
SS · 6 June 2024
★★★★★ 1/5
TrustpilotIf I could give this less than 1 star I…
If I could give this less than 1 star I would. Reported to Hannah by emails that we have had work outstanding for months. Contractors getting paint all over our carpet and we are constantly chasing. Asked for the complaints procedure and even that is not forthcoming. Property ombudsman next ...
Leon · 28 October 2020
Agent replied · 15 June 2024
Hi Leon, I'm sorry to hear this. Please could you send your development and plot number to marketingdepartment@strata.co.uk and I'll look into this further for you. Thanks, Izzy
★★★★★ 5/5
TrustpilotLovely guys that get on with their…
Lovely guys (Jeff and Ryan) that get on with their work, do a really good job and walk you through what they have done to make sure you are happy. Couldn’t ask for any more.
Jenn · 21 February 2023
Agent replied · 15 June 2024
Hi Jenn, Thank you for taking the time to leave a review and for your kind words towards Jeff and Ryan. We are delighted to hear that they have provided a fantastic service.Best wishes,Strata
★★★★★ 2/5
TrustpilotLack of attention to detail
I purchased a house on the Temptation site in Burton. The house itself was ok with only a few minor snagging issues - as expected for a new build. However, the garden wall was built using a different brick to the house which not only is so obvious but very absurd too! What makes the error worse is that the wall runs along the road so visibility of the error is clear to members of the public too. An identical house opposite has a matching garden wall finished immensely making me believe that very little attention was paid to my wall. It surprises me this was not noticed by site staff when being built. When asked Strata to replace the wall I am told “the wall is fit for purpose” regardless of its quality. So it may as well be rendered? Not a satisfied customer at all!
Naheem · 26 May 2021
★★★★★ 5/5
TrustpilotMoved in time for Christmas!
Me and my wife are very happy with the service strata have provided. Zoe in the sales office was, and continues to be very helpful with any issues or questions we have. Greg the site manager is also very helpful and fast to react to any snagging. I would recommend strata without hesitation.
Customer · 25 December 2019
Agent replied · 15 June 2024
Hello! Thank you so much for taking the time to review your recent experience with us. I'm so glad your buying journey has been an easy and enjoyable one. I'll be sure to pass on your kind words to Zoe and Greg. Best wishes,Izzy
★★★★★ 2/5
TrustpilotDrain issues
Strata failed to rectify drain issues - every time there is heavy rain I get terrible toxic smells in my property - this is after 5 years!
Kathleen · 24 September 2023
Agent replied · 15 June 2024
Hello Kathleen, Thank you for your patience whilst this has been investigated further. We can see that drainage work has previously been carried out at your home including a camera scan however no issues were found at the time. Our teams are currently working through the communal drainage works at Elegance which may rectify any concerns. For further assistance, please contact our customer care department and a member of the team will be happy to help. Best wishes,Strata
★★★★★ 5/5
TrustpilotTop lad Jeff
Once again Jeff came to finish off some jobs and did an incredible job, repaired the inner string on our stairs and it looks immaculate! fantastic workmanship and had a good chat. Top lad
LUFC · 7 March 2023
Agent replied · 15 June 2024
Hello, Thank you for taking the time to leave a review and for your kind words towards Jeff. We are delighted to hear you are happy with the service and standard of work provided by Jeff. Best wishes,Strata
★★★★★ 1/5
TrustpilotMisleading sales process
Misleading sales process Incomplete estate Soak away missing from plans leaving a flooded garden most of the year
Dan · 9 April 2024
Agent replied · 15 June 2024
Hi Dan, thanks for reaching out. Would you please email your plot number and development to Trustpilot@strata.co.uk to allow me to look into this further for you?Many thanks,Strata
★★★★★ 5/5
TrustpilotReally sufficient and helpful the…
Really sufficient and helpful the workmen explained everything that needed doing and what the after care procedures were to keep up the maintenance he was friendly and polite so overhall very happy with the work carried out
Nicol · 2 November 2022
Agent replied · 15 June 2024
Good afternoon Nicol,Thank you for your review. It is fantastic to hear that you have had great experience with our care team. We wish you all the best for the future. Best wishes,Strata
★★★★★ 4/5
TrustpilotCould do better
Data supplied for house being purchased were quick at first but still awaiting detailed information which is specific to all electric house. Site stage are very helpful and friendly. We look forward to occupying the house when it is complete.
Phillip · 23 June 2022
Agent replied · 15 June 2024
Hi Phillip, Thank you for your review, we wish you all the best in moving into your new home! Many thanks,Fearn
★★★★★ 5/5
TrustpilotDavid Innes visited us to repair the…
David Innes visited us to repair the garage personnel door which was stuck/un-openable. He did a very neat, tidy, diligent job, was extremely polite and friendly. Very happy with his work and the end result.
I · 6 January 2023
Agent replied · 15 June 2024
Hello, Thank you for taking the time to leave a review and for your kind words regarding David. It is fantastic to hear you have had such a brilliant experience with us. Best wishes,Strata
★★★★★ 5/5
TrustpilotAbsolutely outstanding service from…
Absolutely outstanding service from Esna at Strata.She has been on the other end of the phone at all times and has been so helpful with everything and anything.She even went the extra mile for us with service. Thank you for making the process so simple.
Sarah · 27 September 2021
Agent replied · 15 June 2024
Hi Sarah, thank you so much for sharing, I will be sure to pass this on to Esna.ThanksNatalie
★★★★★ 5/5
TrustpilotExcellent job fix
Barry came to fix my sliding wardrobes, he was lovely and did an amazing job. - Verve Castleford
Danielle · 20 March 2024
Agent replied · 24 August 2024
Thanks for sharing you experience! So glad to hear Barry did an amazing job!
★★★★★ 5/5
TrustpilotGreat job done by Jeff and Barry
Notified to strata about creaking floor boards and they arranged repair
Zaeem · 14 September 2025
★★★★★ 5/5
TrustpilotWe've received amazing service from…
We've received amazing service from Charlotte (360 Chesterfield) throughout our buying process. We've never felt rushed and she's answered all of our questions to ensure that we make an informed decision. The quality of the show homes is incredibly high and we can't wait to move in to our new home!
Adam · 2 February 2020
Agent replied · 15 June 2024
Hi AdamThanks for taking the time to review your experience, I am so glad to hear that Charlotte has helped you through the buying process. It's really important that you have all the information you need to make an informed decision. If you need anything else throughout the process, please don't hesitate to get in touch.ThanksNatalie
★★★★★ 1/5
TrustpilotI thought I will be going to view a 3…
I thought I will be going to view a 3 bedroom house today after driving for 45 minutes down to the site but quite unfortunate that no 3 bedroom was available for viewing. It was only 5 bedroom
Mrs · 10 October 2024
★★★★★ 5/5
TrustpilotAnother great aftercare job done by Strata. Thank you David !
I am writing to commend David for his exceptional assistance with the painting work. He dedicated the entire day to helping us, going above and beyond what was expected. David's professionalism and work ethic were truly impressive. Thank you very much , David!
Siubo · 18 July 2024
★★★★★ 5/5
TrustpilotA fantastic job from Jeff and Malcolm…
A fantastic job from Jeff and Malcolm this morning. They were friendly and professional and kept me fully informed of progress. Would highly recommend.
Karen · 25 October 2023
Agent replied · 15 June 2024
Hi Karen, Thank you for taking the time to leave a review and for your kind words towards Jeff and Malcolm. It is great to hear that they were both friendly, professional and kept you fully informed throughout the process. Best wishes,Strata
★★★★★ 5/5
TrustpilotFabulous service so far
Reserved our house in November and just had our choices appointment. Danielle and Sheereen have been fabulous. Nothing is too much trouble and our endless questions have all been answered. We will see far more of them over the coming months I’m sure. Can’t wait to get in our new home!
Emma · 19 December 2019
Agent replied · 15 June 2024
Hi Emma, Thank you so much for taking the time to review your most recent experience with us. I am so glad that Danielle and Sheereen have made your jounrey so far an enjoyable one. I'll be sure to pass on your kind words. Good luck for the future in your new home. Many thanks, Izzy
★★★★★ 5/5
TrustpilotJust had Barry to adjust my door
Just had Barry to adjust my door. He did A great job. What a lovely, lovely fella.
Michaela · 20 March 2024
Agent replied · 24 August 2024
Thanks for sharing your review, great to hear Barry was lovely and did a great job!
★★★★★ 4/5
TrustpilotGreat ‘after sales’ customer care
Our whole experience with Strata has been pretty mixed, however, Selina (point of contact for after care) has been absolutely brilliant. She’s been really helpful and prompt whenever we’ve needed to ask her anything.
Charlotte · 19 December 2022
Agent replied · 15 June 2024
Good afternoon Charlotte, Thank you so much for taking the time to leave a review. We are delighted you have had such a great experience with Selina.We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotI visited Olivia at Strata Esteem in…
I visited Olivia at Strata Esteem in DishforthThe houses are beautiful.. really surprising for new builds What was stand out for me though was Olivia in the site office. Nothing was too much trouble. She was professional honest and knowledgeable.. an absolute pleasure to meet
Let · 20 May 2021
Agent replied · 15 June 2024
Hello, Thank you so much for taking the time to review your recent experience with us. I'm so glad you liked our homes and Olivia made your visit an enjoyable one. Thank you, Izzy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
