Trusted Agent profile · Leeds
★★★★★
1,137 reviews across 2 platforms
Seacroft, Leeds, LS14 6FU
Part of Strata, see every office.
Strata's office in Leeds, at Seacroft, is rated 3.8 out of 5 across 1,137 reviews on two platforms, including 20 Google reviews rated 2.8.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely superb service from Jeff &…
Absolutely superb service from Jeff & Malc - so professional, polite and tidy - and experts in what they do (and better still two top blokes). Thank you - great job done and tidied up after them so well pleased 👍 Lee, Tivey Road
5/5
TrustpilotJust a massive thank you to all the…
Just a massive thank you to all the team at the 360 Chesterfield site for making our home purchase and move in a fantastic experience from Charlotte at the sales office to the site managers Ryan and Darren who with there team have gone above and beyond.
Hi Jonathan, Thank you so much for taking the time to review your recent experience. I'm so glad Charlotte and the team have made your buying journey an easy and enjoyable one. Good luck and best wishes for the future in your new home. Thanks, Izzy
1/5
TrustpilotOn the Ackworth Strata estate and still…
On the Ackworth Strata estate and still no roads completed or use of the community centre which had been in the plans.
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
1/5
TrustpilotStrata Kudos - Terrible development
Sold the dream, they start the development and don’t complete the roads or pavements! Our plot is all completed but still don’t have proper roads or pavements, Strata Kudos poor effort!
Hi Jonathan, Thank you for taking the time to leave a review and for raising your concerns. The team are working hard and are currently in the process of investigating this matter to ensure the roads and pavements are finished and left to a high standard as soon as possible. Many thanks,Strata
5/5
TrustpilotHaving recently moved into our Strata…
Having recently moved into our Strata home we are pleased to advise that both before purchase and afterwards all Strata personel have been efficient, helpful and friendly.We have had a few slight problems which have already been dealt with or will be in the near future.
Thanks for taking the time to share your experience, it's great to know you're pleased with how everything has been dealt with.Best wishes for the future in your new home!ThanksNatalie
1/5
TrustpilotThe company is rubbish and have no…
The company is rubbish and have no regard for its customers but Barry the maintenance technician is spot on couldn't fault him if only the rest of your business followed his lead
Hi Carl, Thank you for your kind words towards Barry. We are sorry to hear you have had some troubles. Could you please email marketingdepartment@Strata.co.uk with your development, plot number and some more information on your experiences so that we can investigate this further and hopefully fix any issues raised? Many thanks,Strata
1/5
TrustpilotWorst quality stuff used which don't…
Worst quality stuff used which don't last at all. When you buy it you won't know unless you live in one of them for 2 or 3 years and problems start. From upstairs toilet block, seepage of water to living room from shower. Door handles falling off, door hinges coming out and what not. Don't get carried away by all promises made as you will have hell a lot of problems after couple of years. Stay away if possible. You won't regret later.
1/5
TrustpilotTerrible lettings company with even…
Terrible lettings company with even worse agents. Absolute awful customer service. Took a deposit from myself to secure a flat as i was the first to phone, then told me they went with someone else and refunded my deposit.
5/5
TrustpilotFab service
Barry and Jeff attended for a leak in the Ensuite. They identified the issue and got it sorted. Great service
Good morning Nimisha, Thank you for your review and kind words towards Barry and Jeff, it is great to hear that they were so efficient. Many thanks,Strata
1/5
TrustpilotRoads left unfinished
Roads left unfinished, community centre left unfinished, communal spaces a mess. I have lived with unfinished roads now for 9 years!
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
1/5
TrustpilotTerrible.
Terrible.They have left our housing estate in Ackworth without completing the community centre and roads. Taken the money and ran. Disgusting.
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
1/5
TrustpilotUnfinished roads
I live on an estate of 440 houses built by persimmon & strata..both builders have finished years ago and are refusing to finish the road off arguing either side not their problem...not even the council seems to be able to get anywhere..best to avoid
Hi LeeI'm sorry to hear you're unhappy. Could you provide a little more information on which development you live on so I can provide a more informed response?ThanksNatalie
5/5
TrustpilotJeff the snag man
Jeff the snag man was knowledgeable and very friendly. Quality of work is spot on and completed quickly.
Hi Jacob, Thank you for taking the time to leave a review and for your positive feedback towards Jeff. It is great to see the works on your home were carried out efficiently and to a high quality. Best wishes,Strata
5/5
TrustpilotGreat work from Malc
Great work from Malc when he came to fit the issue with the front door. Thanks for your service and being so nice with your approach to the issue.
Hi Karen and Amit, Thank you for your review, it is great to hear you have had a great experience with our team members and your issues have been resolved.Best wishes,Strata
5/5
TrustpilotReally professional and efficient
Really professional and efficient. Excellent job.
Good morning Debra, Thank you for your review and for your kind words towards Jeff. We wish you many more happy memories in your new home. Best wishes,Strata
5/5
TrustpilotFrom our first meeting with the strata…
From our first meeting with the strata team, we felt a welcoming atmosphere . The team has been great in making our dream home a reality. Really beautiful homes at affordable prices. Will definitely recommend them.
Hi Tunji,I am so happy that you have had a great experience and I wish you all the best with your dream home.Many thanks,Fearn
5/5
TrustpilotSnagging sort out
This review relates to Jeff, Karl & Les who have been back to our house a few times to address snagging items. They are professional, clean and great to work with. Unlike the Head Office staff including the CEO/MD don’t care about the customers.
5/5
TrustpilotJeff & Shane
Jeff & Shane, we're great. They changed the front door lock mechanism fast and efficiently and were super friendly.
Good morning Helen, Thank you for your review and kind words towards Jeff and Shane, it is fantastic to hear that they were fast, efficient and friendly! Many thanks,Strata
1/5
TrustpilotNo stars..
No stars... failed to finish roads moved on to next location. House in a right mess. POS also right mess...
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
5/5
TrustpilotJeff and mal replacing garage lock
Jeff and mal replacing garage lock, yet another great experience with them.
Thanks for sharing your experience, so glad Jeff and Mal did a great job!
5/5
TrustpilotJeff cane over to sort our snagging…
Jeff cane over to sort our snagging issues. He done a great job, completed all the work in good time and extremely friendly.
Hello there, Thank you for taking the time to leave a review and for your kind words towards Jeff, we will be sure to pass on your feedback! Best wishes,Strata
4/5
TrustpilotWe recently moved into a Livorno and we…
We recently moved into a Livorno and we cannot fault Sheereen. She made the move easy and informative. Staff still there to help even after we have moved in. Community also nice.
Good Morning Philippa, Thank you for taking the time to leave a review. It is great to hear that you have had a good experience with Sheereen. We wish you all the best in your beautiful new home. Best wishes,Fearn
5/5
TrustpilotDavid Innes turned up when expected and…
David Innes turned up when expected and was very thorough. He cleaned up after the job and was very polite
Hello Samantha, Thank you for taking the time to leave a review and for your positive feedback, we really appreciate it! We will be sure to pass on your kind words to David. Many thanks,Strata
5/5
TrustpilotDavid Innes came to carry out some work…
David Innes came to carry out some work on my house and was very polite and efficient. A great job !
Hello Bianca, Thank you for your kind words towards David and for taking the time out of your day to leave a review. It is fantastic news to hear that the work carried out on your home was to a great standard and David was friendly and polite. We wish you all the best for the future. Best wishes,Strata
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