Strata Leeds reviews

★★★★★ 5/5

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I moved onto the Ambition 2 site in…

I moved onto the Ambition 2 site in Seacroft in June and have had an excellent experience during both the building and aftercare period. Given I am a first time buyer both the teams in the Sales office as well as the on-site team Craig and Simon have been more than accomodating from day 1 and have taken a lot of the stress of the initial move away.Would definitley reccomend to anyone looking to buy a house especially any 1st time buyers!

Tom · 25 September 2019

★★★★★ 1/5

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Exceptionally poor aftercare and zero…

Exceptionally poor aftercare and zero maintenance of the grounds after 18 months of waiting and looks shoddy and very untidy. Strata then claim certain areas are non communal areas when the lease hold plans state they are. Poor build quality of certain areas and its all minimum build quality. 173 snagging issues since we moved in speaks volumes for they way these properties are thrown up and the customer is left with a nightmare 1st year of constant appointments and lost income due to days off waiting for workman to put right issues that should never have occurred if they hadn't rushed the build. They break there own lease plan agreement too to suit themselves,

Debs · 24 September 2019

★★★★★ 5/5

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Leeds - Ambition

We originally reserved a house on the Ambition site which was intended to be completed in November. Despite it coming in 5 months early (we completed the purchase in June!), problems have been few and far between with both sale and site management being extremely accomodating of our requests and fixing minor issues promptly.I wholeheartedly recommend having a look at the site; the houses themselves seem to be of a great standard and the staff is as helpful as can be.

Markos · 15 September 2019

★★★★★ 5/5

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Jeff took my stairs from Creaky to Sturdy

Jeff came to resolve an issue today with my stairs and I’m glad it was Jeff that showed up. All round exceptional service from him, he arrived early, fixed the issue and cleaned up after himself promptly with no distractions or concerns.Thanks for sorting everything out Jeff!

James · 22 February 2024

★★★★★ 5/5

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Jeff is amazing always very willing and…

Jeff is amazing always very willing and helpful should be at least 20 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rorye · 3 November 2022

★★★★★ 4/5

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Worth the wait!

We have had a rocky journey with Strata, going through 3 different sales reps and 4-5 different move in dates had made the first year of being with Strata rather stressful! The last 7 months were still a little up and down however since Tami had come into the picture our Strata journey has become much smoother! She has been a breath of fresh air and has given us much better customer service than we had before.17 months later we are moved in and it has been worth the wait!Tami has always been super helpful and is always good at keeping us updated and 'in the loop' with everything especially now we have moved into our new home.The contractors have been really good at sorting any snagging issues too! If anything needs sorting they always come to sort it as soon as possible!Since we have moved into our new home everything has been really great, the quality of the build has been fantastic and we have had minimal snagging issues.The only thing I was disappointed with has been the emergency customer service number though as the lady wasn't very helpful at all.

Soraya · 22 July 2019

★★★★★ 1/5

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Strata also know as Snags are us!

kitchen doors fitted with damage, oven wired with the live and neutral touching the casing which blew up when we moved in. Water leak through the ceiling, pipe work to the boiler downstairs leaking, back doors fitted wrong 3 times! BT phone line didn’t work so ceiling inside had to be cut in places and refitted, woodwork throughout the house so badly left all had to be re done. Every door has had to be readjusted, all the locks we were left with could be opened with a hammer and screw driver and had to be changed. EV Charge points that every home fitted at the wrong height! And I work with manufacturing company.. drive way bricks broken and had to be replaced. Letter box damaged and had to be replaced, 3rd floor dormer was littered with damage and had to be fixed! Windows would not close properly. Floor boards in the small bedroom not fixed properly to the floor had to take every thing out and refitted still they creak badly. Garden has no drainage and floods every time with slight rain. Also green mould for weeks when we first moved in told this was normal and to keep wiping off??? Whilst strata have eventually dealt with the majority of these problems it’s taken 15 months of living with them and taking time off work. I have taken 15 days out of my annual leave to wait in ! The biggest issue still remains the back gardens turf was fitted so badly its dangerous for my kids to play as gaps remain everywhere due to shrinking turf.. even though I watered twice a day. Strata claimed me came out and said well the top soil is ok and that’s all we have to check!!! It’s been a nightmare. I’ve photos of every issue before and after and videos of all the problems including visits from workmen who feel asleep for an hour whilst supposed to be fixing my home... reported this with no response. Channel 4 are visiting me next week for a documentary series on new builds. And the Daily Mail are coming out on Sunday. Finally the way the estate has been left with the paths and roads and weeds everywhere is a disgrace! I’d urge someone senior at strata to walk around ambition in Leeds. Look at peoples drives where weeds grown all over after a year because the drive has been laid so poorly. If your going to buy from strata be prepared for problems and rushed homes. They are completely thrown up with ‘that’ll do’ attitude and strata allow this.

Daniel · 20 July 2019

★★★★★ 1/5

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Moved into a strata home 6 weeks ago

Moved into a strata home 6 weeks ago. They we rushing to get it finished for the completion date and some work was still going on on completion day and into the next week. Since we moved in there has been a constant stream of tradesmen putting right all the problems we have had. To name but a few. 40 ton of top soil and 12 garden sleepers to get the garden something like level. Fence put in wrong place, now left with a 3 foot strip of ground no top soil or turf on it. Lights fitted but not wired up. Extractor fan not working. Extractor fan ILL fitted and catching on ducting had to be replaced. Electrics to oven became disconnected (the plug was not fitted correctly and fell out. Light fittings in lounge not aligned up correctly. Downstairs toilet almost overflowed when flushed faulty drago valve fitted. Very uneven plastering in places. Glue on kitchen worktops and floor. The front door has been repainted due to poor paintwork it has to be done again. Garage door and frame poor paintwork. Unable to open badly fitted Patio doors for 3 weeks they now open but still waiting for a new lock mechanism to be fitted.Cracks in the plastic trim around the windows. External window ledge cracked. Upwards of 40 stone bricks cracked through the middle at various point on external walls. One crack runs up the wall in a line of 15 bricks plus the mortar. Told it is thermal cracking and only needs a cosmetic repair, don’t bloody think so told them to replace the lot or I will get someone in to investigate further. Sorry but the list goes on and on. Our dream retirement home has become a bloody nightmare. Sorry we ever came across strata homes.Further to my review we have had further problems. Extractor fan external grills not secured or weather proofed. Cane to repair and cracked one of them with the screws not yet replaced. Stonework to front and side replaced but conractors left a mess outside similar to a war zone. Two cracks in the kitchen worktop that were hidden by setting the hob slightly to one side. Strata wanted to do a cosmetic repair yet again a bodge it and scarper attitude. Hall carpet had to be replaced as it had worn unevenly where it was fitted over builders debris. A piece of steel wire sticking up through the tarmac on the drive went straight through the sole of my trainer. garden gate replaced due to cracked woodwork then the lock would not line up to secure it. Came back to adjust and it still wouldn't line up had to come back a third time before they got it right. Sorted out the garden. Topsoiled and turfed then moved the fence that had been put in wrong place leaving a strip of garden not finished off for 3 weeks. Water floods in the garage when it rains and forms a pool in the middle where the floor is not level.It just gets worse and worse.

Ian · 15 July 2019

★★★★★ 1/5

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Sold a dream, living a nightmare

Strata apparently pride themselves as being a 5star builder however this is not the service we have received. We purchased a house in June last year - The house we chose had previously been reserved so all the extras were already in. The sales girl on site - Karen - was amazing she really helpful, she made the process like buying from a friend. Then the home demo day came and we met the onsite guys who walked us through the new home and we started to see snags on that first day. Damaged to a kitchen plinth, mark on the carpet, damage to the bath. All of which we were told ‘don’t worry we will sort it’. Then moving day came and went, the first 4 weeks you’re told to start collating any snags and put it to the on-site guys for them to deal with in the first 8 weeks... we did... nothing got done. You then get handed over to customer care. You think great one person, one point of contact. Fab! Now in an ideal world this would be great however this one person does not answer the phone, does not reply to emails, does not chase stuff up. Our snagging list 2 months into living here had over 50points... this then increased when we had a leak on Christmas Eve and were told that the water tank had been fitted incorrectly. 3 times since moving in we have had to have the emergency plumbers out because each time it’s been ‘fixed’ somethings been missed. We have been in our ‘dream home’ for 10 months now and we are still waiting to have the kitchen fixed... we still need 10... yes 10... windows replacing because every single one of them is damaged from when they just didn’t take care to clean them to get the paint off. We are still waiting for the snagging on the outside of the house to be fixed... we don’t need to be here to get that done! I have wasted holiday days because strata have booked people in to come fix things and then they just haven’t turned up and no one rings you to find out why. I have sent countless emails to people who don’t reply. At. All! I have worked in customer service for over 12 years and you do not offer good customer service. IF this had been any other product I had bought I would have took it back and asked for a refund. I have no faith in the stuff on the snagging list yet to be completed getting completed. I am fed up of having people out to fix stuff only to have to get them out again because the standard is shocking! You are a 5 star builder or so you claim! 10 months is not a reasonable amount of time to be waiting for a new plinth to be fitted in the kitchen that’s been cracked since before we moved in, Or to wait for a missing shelf that has ‘been on order since you moved in’ We didn’t want to write a review on here! But after emailing and ringing your office all week to get answers and you don’t reply I have finally got to the end of my tether! Hopefully you will read this and see how upset I am and how much I hate my ‘forever home’ because of your shoddy work and extremely poor customer service.

Toni · 11 July 2019

★★★★★ 5/5

Trustpilot

Susie from customer care

Well we moved into our beautiful home last Friday and we did have a few issues. Susie from customer care has been phenomenal. I cant thank her enough, she has gone above and beyond what has been expected of her and sorted the issues out this week with just one last one to be sorted on Monday . The house purchase with Strata has only had a couple of hiccups. When we move in a few years I would definitely buy from Strata again.

Nicola · 4 July 2019

★★★★★ 3/5

Trustpilot

So I've previously given Strata 5 stars…

So I've previously given Strata 5 stars and they deserved those five stars until we moved in. The house is beautiful and I expected some problems but not major ones which we seem to have. The bath only has cold water, we have a three year old that doesn't like showers. We are having to drive him to my parents to get washed. The washing machine isn't working and has my 19 year old sons clothes currently stuck in it and he goes to Las Vegas on Tuesday , this isn't looking good. The light fitting has come loose in one of the bedrooms and the cable socket in the Main Bedroom has now come off the wall. The major problem that we had yesterday was the French windows were not on properly and would not close. Melissa gave us the number of the Locksmiths and told us to call them , I expected Strata would be covering the cost as its not our fault they aren't fitted correctly. The Locksmith asked us to pay the invoice. We refused to pay and he refused to go. In the end he left as he realised there was nothing we could do as Strata were closed. Melissa should have contacted them previously as she told me she was going to .Please Strata you have been amazing to deal with come and fix these problems and I will certainly update my review. However the Locksmith issue was not acceptableSuzie from strata called me today to sort all the issues hopefully we will get them all resolved.

Nicola · 1 July 2019

★★★★★ 5/5

Trustpilot

Value for money

We recently moved to the 4 bedroom property and we are really happy with their facilities and amenities. Strata giving best services with very reasonable and affordable price as compare to market rate. My many friends who came to see my house also purchased house with strata and we are also interested in new project which will start in 6-8months. Value for money Thank you.

Bhavesh · 10 September 2022

★★★★★ 1/5

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I recently reserved a property at…

I recently reserved a property at Strata Ambition in Leeds. Was advised that the property I am interested in will be reserved and taken off from the online listing immediately and a valuation will be carried out on my current property as I am going through an assisted sales process. This was on 26.05.19. I was given a valuation date by Strata based on the earliest available slot which was yesterday 07.06.19. The valuation was carried out only for me to find out today 08.06.19 that the plot i was told they had reserved has been sold to someone else.I signed forms with them and was assured they will be back in touch with me on next steps once the valuation is done. Really disappointed and shocked at the poor customer service and the distress/inconvenience I have been put through as I have paid my broker unrefundable fees for an AIP, just so i can go through the sales process within the short time frame as the Strata property is to complete quickly between July -Sept 19. I have since sought legal advice and will be taking legal steps in addressing this issue. Was told by Strata only today that they will normally expect a valuation to take place within 7 days. Surely, if they sent out their valuers to my property after 7 days from reservation, that cant be my fault? They offered me a valuation date of 07.06 despite my request for them to value my property on 31.05. Just wanted to put it out there so people can be cautious and have a well rounded view of how Strara treat their customers. Appalling process and service.

Oy · 8 June 2019

★★★★★ 5/5

Trustpilot

Love at first sight!

My husband and I were just interested to look at a couple of houses on the Beverley site and the lady we talked to, ‘Debbie’, could not have been more helpful.Although she was just covering for someone she showed us round and tried her best to help us. When we instantly fell in love with the ‘Geneva’ she took our details and promised to pass them on to the usual sales person.

Mrs · 17 September 2021

★★★★★ 1/5

Trustpilot

I want to share my factual experience…

I want to share my factual experience of Strata- Ambience Customer service was fantastic during the sales and immediate after care. Strata has a policy where they push for trust pilot reviews in the early stages of you moving in. This is evident when you look at the content of the positive reviews which are all relatively new home owners. We were also one that rated Strata 5 stars in the early days. We have been in our house now for 18 months and had endless problems. It is a battle to get James in customer service to answer and acknowledge our concerns and for any works to be completed. Main Issues we have experienced.1. Reported poor workmanship of the drive when we moved in. Was told my site assistant manager all drives would be relaid before the site is complete as they are aware the quality is poor. Strata are disputing this even though independent tests show the sub structures are insufficient. NHBC are not concerned until the drive fails completely. Issue still open and with solicitors. The ground works company who laid the drive are apparently no longer laying the drives on the site. 2. Water logged garden to the point of growing fungus and large puddles. Strata believed this was acceptable but decided to put soak away from the highest point in our garden into the show home garden. This had no effect as the soak away was put in the highest point in the garden. As a result we have had to hard landscape our garden where 40tons of construction waste and poor soil had to be removed. Strata’s response, we’ll provide the skips. 3. Leak in the bathroom, resulting in the ceiling in the garage getting wet. Leak fixed by emergency call out. Repairs to the plasterwork in the garage undertake by Strata when just minors were at home as we weren’t notified they were coming. Damage to boiler and personal possessions during the repair. Still waiting for the boiler door to be replaced. Eventually compensated for damage to personal possessions. 4. Poor interior plaster work which resulted in seeing a clear line between the levels of plaster. This resulted in 3 visits by plasterers to be fixed and the site manager. 5. Requested construction plans for our individual plot, not genetic house style. Strange unable to provide and have been unhelpful throughout. Attempted to obtain them through the local authority, again unable to locate. Had to put our issue into the hands of solicitors. These are the top 5 issues. There have been many more which you expect in a new home. However the above are significant and should of been handled in a professional and considerate way by Strata. We have been treated as people who complain instead of Strata recognising the impact of our issues and dealing with them as a company who pride themselves in delivering a unique and outstanding customer experience as per their website.UPDATE. it's been over a week since I wrote this review and Izzy still hasn't come back to me as per her response. Another example of poor customer service by Strata.

Fay · 3 June 2019

★★★★★ 2/5

Trustpilot

Strata build lovely houses, but...

Strata build lovely houses, and the help and guidance though the buying process, moving in and initial snagging was great.But, Strata over promise and under deliver on customer care once you are past this phase.After nearly 2 years, in my view their customer care maintenance teams are under resourced, with waits between 1-2 months to get issues addressed or work completed if repairs over run. In this case you can be left with parts of your home unusable or unsightly for long periods of time. Sadly the NHBC warranty isn’t helpful in this regard as it only talks about having issues addressed in a reasonable time, which as Strata feel this is reasonable then there’s not much you can do.And if there are clear issues due to faulty work during the build that subsequently cause you disruption and require you to use large amount of your time to be at home whilst work is carried out, the best you get from Strata is that, sometimes things aren’t as good as they should have been but will will learn and improve for future houses we build, but for your inconvenience, nothing, but we will fix it... eventually.Our house is great, I would probably buy from Strata again, but beware that the after care doesn’t live up to the experience they get you to believe you will receive.

Craig · 27 May 2019

★★★★★ 5/5

Trustpilot

Rythym site plot 92

Rythym plot 92 . Within our 2 years of moving in . Needed some snags doing within our property. Jeff came out to carry these repairs out . What a gentleman. Explained everything what he was going to do . Very polite. His manor is easygoing and conducts himself with dignity and respect to his customers. Took his shoes off before going upstairs. Gave good advice also .

Helen · 3 September 2024

★★★★★ 5/5

Trustpilot

strata temptation

After spontaneously deciding to buy a house right before Christmas we wondered if we’d made the right decision, anticipating it to be extremely stressful. Zoe in the sales office has been amazing from start to finish and 4months on is still available when we have any difficulties. Herself and gregg have gone above and beyond to make the whole process go smoothly and are always on hand to offer advice to even the most ridiculous questions and get the snagging issues sorted as quickly as possible. The house is amazing and we can’t thank them enough for supporting us with getting our family home that 6months ago felt like would only ever be a dream. Despite building still being ongoing on the site, we never feel disturbed by the builders as everyone on site is so respectful and friendly.

Sam · 20 May 2019

★★★★★ 5/5

Trustpilot

The easiest house purchase to date!

I cannot recommend Strata enough. I dealt with the very lovely Jess who went out of her way to help me with my purchase. She was always at the other end of the phone and regularly made contact to make sure I understood what was going on and where we were with buying the house. It never felt pushy and I really felt confident in trusting Strata with the move. I'd like to give credit to Jess who was just great with me and my children and I really felt she cared about how much it all meant to us. It was lovely for Jess to hand me the keys to my new house on completion day.

Clare · 30 April 2019

★★★★★ 5/5

Trustpilot

Strata Homes Eckington

My partner and I whilst out house hunting called into the Strata Homes Belong site at Eckington.There we met the two female site representatives....they turned out not only to be very nice people they were superb at their jobs....so good in fact that we are buying one of the homes on the site.I wasnt sure about buying a new build but these two wonderful ladies put me at ease and answered my many question...both are an asset to the company.I am not someone who gives praise easily. The houses on site appear very well built,stylish and the site is in a great location....cant wait to move in...

Andy · 30 April 2019

★★★★★ 5/5

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Fantastic customer service from the start!

From the first visit to Tempation we fell in love with the houses and the site but what made it that much more special was the care and guidance we were given from Zoe. She never gave up trying to help us get our dream home and we are now finally living here. She always kept us up to date through the process and was happy to answer all our questions ( no matter how many we were asking!). Excellent customer service from the start and is still ongoing after moving in.

Amy · 7 March 2019

★★★★★ 5/5

Trustpilot

Exceptional service

Malcolm Tall and Carl Dowland gave an exceptional service whilst carrying out repairs, they were polite and respected my property.Both Malcolm and Carl had great experience and new how to best solve the issues I was having with my property, they discussed what they were going to do before starting and got me to check everything was ok after each issue was resolved.I can't recommend them both enough.

David · 21 August 2024

★★★★★ 4/5

Trustpilot

Malcolm and David were very helpful

Malcolm and David were very helpful. They were friendly, efficient, and tidy. Snags were sorted to a good standard.Strata had confusing guidelines on what qualifies as a snag.

Consumer · 27 March 2024

★★★★★ 5/5

Trustpilot

the best

I was blown away with the help of the staff i had received from the sales office . I was first approached by Julie ( what a star ) then i was talking to her boss and had the same fun / jokes with her . Thats what its all about having fun whislt looking for your dream home . Julie has looked after everything i needed to know/do with buying my home and even supplying me there solicitor

Andrew · 30 May 2019