Trusted Agent profile · Leeds
★★★★★
304 reviews across 3 platforms
25-27 Otley Road, Headingley, Leeds, LS6 3AA
Parklane's office in Leeds, at 25-27 Otley Road, is rated 4.2 out of 5 across 304 reviews on three platforms, including 301 Google reviews rated 4.2.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleSort all issues out quickly no matter how big or small they are and in my experience this isn’t common from most estate agents. All is run very professionally and Adele is great at responding quickly to any queries. Would definitely recommend for students in Leeds.
5/5
GoogleI have rented from Parklane properties for the last 3 years and my experience was great. Adele and James were fantastic to deal with and always helped us to rectify any issues. Thank you for providing such a smooth service!
5/5
GoogleVery good communication Jack especially was very informative and very helpful not only providing a range of properties and individually showcasing each in a very professional manner, helping us find the right property for us. I would highly recommend and definitely consider using parklane properties if searching for a house within the Leeds area especially.
Thanks so much for your kind words Alfie!
5/5
GoogleHad a number of house viewings with Jack, was very professional and knew exactly what we wanted. Took us around multiple properties all within our budget and target areas. Made us feel super comfortable, and was able to sign for one of the properties we viewed same day. Couldn’t recommend him more. Excellent customer service.
Hi Dylan, thanks for this fantastic review! We're so pleased to hear you enjoyed your viewing experience and have found your perfect Parklane property!
5/5
GoogleTaleb was great in arranging the viewing at short notice and throughout the application process.
1/5
GoogleWe were greeted by a guy needing to finish sending a text message before dealing with his customers. Travelled over an hour to this place for a viewing to be told once he had finished sending his text message "it came as a surprise" that we had a viewing and even though we were listed in the diary nobody seemed to know anything about the viewing. Rescheduled the viewing, and emailed for confirmation to ensure the same thing did not happen again - no reply. Much more professional in the Leeds city centre office, the Headingley office gives the impression it is run by students, with no one taking responsibility for anything.
We are sorry to hear that you were dissatisfied with the service you have received. We take all reviews very seriously and continually strive to improve our standards so your feedback is vital in order for us to achieve this. Please can you contact us either on LS6@parklaneproperties.com or 0113 230 4949 with more details so we can look into this further.
5/5
GoogleJack has been extremely helpful in finding us a student house for next year. He has taken on board all our requirements and showed us a great selection of properties that’s met all of these at great prices!
1/5
GoogleAfter having the misfortune of being with Parklane for a year I can honestly say save yourself the hassle and do not rent a house with this landlord. Do not be fooled by the smiles and friendliness as you're looking around properties because once your name is on that dotted line they genuinely no longer care. The time we have waited for repairs to be carried out has been shocking; we were left with only one functional toilet for around 3 months and an inconsistent boiler all winter, to the point at which we were having to shower at the houses of friends nearby. Picture walking through Hyde Park with a towel on your head in winter! This was all despite constant communication with Parklane requesting repairs. We dedicated a lot of time to cleaning the house for our departure and left it immaculate and far cleaner than it was when we moved in (we were told the house wasn't dirty enough when we moved in to justify a clean between tenants). Despite this they still charged us £70 for a mysterious and undisclosed 'cleaning' cost. After weeks of pestering to find out what this 'cleaning' cost was for we were informed it was for the removal of cobwebs and dusting of skirting boards (I'm not even joking). As we fortunately had photographic evidence of the clean condition all of the rooms were left in we opened a dispute; after months of being ignored and literally hung up over the phone on we were begrudgingly given our full deposits back as a 'goodwill gesture'. They will try to overcharge and milk you where they can so if you have already signed with this landlord I strongly advise you to take photos of absolutely everything and document all communication with them. I normally never write bad reviews but the service we have received has been disgraceful. I think because we are students they believe they can lower the standards but don't forget you are a paying customer like everyone else and between you they are earning a small fortune.
Hi Amie, The comfort and wellbeing of our student tenants is of the utmost importance to Parklane and we abide by strict service level agreements for all maintenance issues. If we are managing a property on behalf of a Landlord we have to act on the Landlord’s instructions and, in this particular case, the Landlord employed their own Contractor to carry out maintenance works at the property and we understand the tenants often dealt directly with the Landlord’s Contractor in respect of any maintenance issues. Parklane have procedures in place for end of tenancy inspections and all deposits are protected with the Tenancy Deposit Scheme. Following the end of tenancy inspection and a deposit dispute raised by the tenants, despite cleaning works being carried out as a result of the inspection and also at the request of the new tenants, Parklane made the decision to settle the dispute by waiving the cleaning charges, as a goodwill gesture to the tenants. Many thanks, Parklane
5/5
GoogleA young lad called Olly showed me round multiple different properties on my search for my third year university home, he was very helpful and polite whilst answering any queries I had. Would definitely recommend.
This is great to hear William, thank you for the five star review!
5/5
GoogleParklane properties have been the easiest to deal with with. We were in contact with olly and he has been so helpful in finding a good property for us. Would highly recommend him 👍 …
Thank you for a glowing review!
5/5
GoogleOlly at Parklane Properties provided an exceptional experience, being professional, responsive, and dedicated to finding the perfect property for me. I highly recommend his services for anyone looking for a smooth and stress-free lettings process!
Thanks so much Owen! We're happy you've had a stress free sign up process and are looking forward to welcoming you to your new home.
1/5
Googleso im a student and have been living at parklane properties for a year and let me warn everyone that it was a mistake of a lifetime and to rent from parklane would be selling your soul to the devil and allowing them to skin every bit of patience and self respect from you. i do not kid at all. In the past year theyve done mutiple viewings of our house without any notice, sent threatening emails, blamed my housemates and i for problems in the house being unable to be rented for next year even though every bit of fault has been due to house been in bad conditions over years before we came. also when we viewed the house they positioned all the furniture so that mould on walls cannot be seen so be careful. despite on our many requests have not fixed any of the faults we requested for example the boiler, which made it unbearable to stay during the cold seasons as no hot water for shower and heating. i literally had to curl up in a ball in my bed wrapped with 2 duvets and still wasnt enough. theyve also put on many of charges on the property without our notice just so they can keep our deposit and get more money. parklane basically dont care about you and want your financial problems go to absolute zero. they swayed me with so many promises and with appearance of helpful and friendliness but as soon as deposit was given they soon changed and caused me to lose all my money and made life absolute hell for us. take my advice and just go to any other place apart from parlane DO NOT rent or buy from parklane
Hi Mannan we are sorry for all the troubles you have had. Parklane lets hundreds of properties and if every tenant had the same complaints, we would very quickly be out of business. Thankfully the overwhelmingly majority of our tenants are happy with the service we provide and with the quality of our rented properties. We strive to be as accommodating as possible with our tenants but sometimes we need to protect our business with charges for damage to our property and unnecessary maintenance callouts which would otherwise unfairly come out of our pocket. Some of your claims, if true, are very serious indeed. Have you spoken to anybody in the office at all? Anything in writing? Were the most serious cases (e.g. no boiler in winter for a long period) escalated to a senior member of staff for investigation, and if so what was the outcome? Living in a rented property is governed by law and regulations, we are a proud member of Unipol and if you have a serious dispute with your landlord you can refer the matter to them for advice. While you may no longer be a tenant of ours, it would be great if you could contact us via email and provide information and evidence of your claims so that we can improve our service. We can be contacted at ls6@parklaneproperties.com Once again our apologies for your dissatisfaction. Best Regards
1/5
GoogleI have been living in a 6 bedroom house for almost a year now, that I have renting through parklane. There have been a multitude of problems with their services; primarily their readiness to fine you over the smallest things and the incredibly long time it can take maintenance to arrive. At first the house we were renting seemed fine, but over the course of the year everything has broken at least once. The longest it took them to send out somebody for house maintenance was just under 2 months and our boiler hasn't worked consistently for the entire winter, despite numerous but unsuccessful repair attempts. The days rent is due in for are always about a month before maintenance loans come in and they frequently have tried to charge us for various 'administration costs' of around £50. They have also tried to charge us £60 for cleaning hair off of the door to our washing machine, something we didn't even call in anyone to do. They have now tried to bribe us with an end of year party in return for voting for them in some landlord awards, which has prompted me to write this review. Do not be fooled by their nice office or friendly staff, they quickly resort to sending threatening sounding emails and ultimately just want to milk you for as much money as they can. Do not rent a house from them, it will be a mistake if you do.
Hi Troy, We are sorry to hear that you had so much trouble during your tenancy with us as we are always aiming to make the experience as smooth as possible for all out tenants. Unfortunately this can not always be possible as we deal with thousands of students each year. This means that we have a lot of houses to deal with at any one time and sometimes unfortunately the maintenance team can become stretched because of this. This is something we are striving to improve at the moment and although we do not like fining tenants sometimes this can be necessary in order to protect our business against damages to our property and unnecessary maintenance callouts. Although you may not be a tenant of ours at this time, it would be great if you could contact us and we can discuss these issues further in order to help us understand where we can improve and create a smoother experience next time. ls6@parklaneproperties.com Best Regards
5/5
GoogleWould like to thank Jack for showing us around the property's for my son a very nice guy and very helpful he made the whole process alot easier and less stressful thanks again Jack 👍 …
5/5
GoogleThey have been very helpful and quick to respond. Jack has been a big help to us to find accommodation, going out of his way to show us a range of properties which met our criteria.
3/5
GoogleEdit for Aug 2023: Unfortunately, I can no longer recommend Parklane Properties, hence the 3* review. While I was mostly satisfied during my tenancy, on moving out of the property Parklane tried to take more than £200 from my deposit for cleaning, despite the property being damage free and cleaner than when I moved in. After negotiating, they did reduce some charges but still took a chunk of my deposit. Make sure to take photograph and catalogue everything on move in to avoid being charged like me! Edit for Dec 2022: Parklane have been good over the past year and a half, sorting maintenance issues quickly and providing a professional service. 5* Sept 2021: Parklane have generally been helpful and professional in managing my letting and sorting maintenance requests. An online viewing was organised at my request and the property is maintained to a reasonable standard. 4*PositiveProfessionalism
1/5
YellDo not rent with parklane
Parklane set us up under a business gas account with a company only doing business accounts at a time we were unable to change providers. We had to pay double the amount we should. Moreover the parklane contract legally states ALL TENANTS ARE LIABLE UNDER PARKLANE TO PAY BILLS. However parklane have ignored ALL MY EMAILS asking them to get the money off the previous tenants and now we are being sent debt letters. Moreover parklane set us up with positive energy for electricity who do not speak English. The whole year parklane told us they will sort this out and then gave us a final bill we paid. However now positive energy are emailing us (months after moving out) saying we are in debt for £900. Parklane are ignoring all emails again. Parklane also refused to give us back our deposit. I emailed refuting this and they told us they had 10 days to respond. Once again they have never emailed us since and not returned our deposit. DO NOT RENT WITH PARKLANE.
5/5
GoogleWe had a great experience with Emily. She was incredibly patient during the document verification process, even with unexpected delays. She responded promptly to all our concerns and was supportive throughout the entire move-in process.
5/5
GoogleTaleb was very friendly and helpful. Property was clean and spacious.
5/5
GoogleShoaib was a help is assisting me find my accommodation.
5/5
GoogleJack has been amazing helping me and my friends with finding our first student house this month, he has been so helpful and really put our minds at ease during this stressful period.
5/5
Googlevery good service, thanks to shoaib for his insights and help in securing a house. would recommend to others who ask.
5/5
GoogleMaisie has been our property manager for two years and has always swiftly and promptly helped us when we have had any concerns in the property. She is very pleasant and helpful and communicates everything to us clearly when we need her assistance
5/5
GoogleCouldn’t recommend more! Lovely housing and super friendly and helpful staff, Adele was extremely helpful and kind when helping us find a house last minute and choosing Parklane was the best decision!
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