Linley and Simpson Leeds reviews

★★★★★ 5/5

Trustpilot

Absolutely fantastic branch!

Cannot recommend Linley and Simpson Willerby (and Michelle especially) enough! They have been an absolute pleasure to deal with from start to end of the buying process and have gone above and beyond to support me with both solicitors and offer advice to a clueless first-time buyer! Highly recommend.

Georgina · 9 July 2024

★★★★★ 5/5

Trustpilot

Amazing experience!

We were amazed by the professionalism and care we received at Linley & Simpson! We feel very fortunate and grateful for having met Charlotte Harrison; she made our relocation process feel so easy and stress-free with her expertise and friendly demeanor. We highly recommend her and the team for providing outstanding service!

Inesa · 14 May 2024

★★★★★ 5/5

Trustpilot

Mark met me at the property off Skipton…

Mark met me at the property off Skipton road , he was so friendly and helpful, I hope to apply for this property , I highly recommend linley and Simpson and their agent Mark , he even gave me a lift home as it was pouring with rain , thanks very much

Adaobi · 14 May 2024

★★★★★ 5/5

Trustpilot

Michael and Kieran at the…

Michael and Kieran at the Headingley/North Leeds branch have been amazing. During a very protracted sale they kept things moving along, were quick with their actions and responses, and always kept me fully informed of what was going on. Highly recommend using Linley & Simpson, especially the North Leeds office.

LV · 14 June 2024

★★★★★ 5/5

Trustpilot

Ben Holmes did an excellent job of…

Ben Holmes did an excellent job of re-marketing and re-letting the property I had a tenancy in. I needed to end the tenancy early due to a move of locations with my job, and Ben worked efficiently with myself, the landlord and prospective tenants to achieve this to everyone's mutual benefit.

Stuart · 26 May 2024

★★★★★ 5/5

Google

I’ve been flat hunting in Leeds for almost two months. Morgan city living has been very helpful trying to find me a good flat. Lucy was very nice to me and did everything to make sure my moving went as smooth as possible. She replied to my emails very quickly and helped me with all the paperwork! Even thought I was late collecting my flat keys, she made sure I receive them.

Space · 27 October 2019

★★★★★ 5/5

Trustpilot

Excellent service and advice from Will

Excellent service and attention from Will Stipetic for my property enquiry. Answered all my questions and gave me advice on the property etc. Thankyou and hope to be back in touch with you soon. Certainly nice to deal with courteous knowledgable staff, A credit to the team Thankyou

Phil · 17 July 2024

★★★★★ 5/5

Trustpilot

Aidan was informative and professional

Lenny · 12 April 2024

★★★★★ 5/5

Trustpilot

Supportive letting agents

Samuel P showed me around a property today. He was really helpful at pointing different things out about the property as well as being supportive on and questions I may have! This is my first time resenting outside of university and to have a helpful person is really supportive.

Natellie · 25 June 2024

★★★★★ 5/5

Trustpilot

I had a very smooth and clear…

I had a very smooth and clear interaction with Declan and Luke. They were instrumental in getting me the right property I was looking for. Would like to thank both of them for providing seamless services and ensuring that I face no hurdles in the entire process of signing the tenancy agreement.

Shrinivas · 29 April 2024

★★★★★ 5/5

Trustpilot

Amina has gone above and beyond to help…

Amina has gone above and beyond to help me and my flat mate find a flat that has everything we need for an affordable price at such short notice . Such great customer service and felt so relieved after chatting with her. Amazing experience overall, thankyou!!

Grace · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you to Ellie and Alex for all…

Thank you to Ellie and Alex for all their hard work! Great comms from start to finish and a brilliant result in renting out our property.

Daniel · 18 October 2024

★★★★★ 5/5

Trustpilot

Great service! Recommend

Spencer was very knowledgeable about the property; answered all my questions well and appeared very enthusiastic and personable about in his role. It was a pleasure

Grace · 16 October 2024

★★★★★ 5/5

Trustpilot

I lived in this property for a bit more…

I lived in this property for a bit more than 3 years.We had a very cordial relationship.They were very prompt in responding to any complaints or repair issues raised by me.In particular, Rachel Urry,the property manager was always ready to help.I enjoyed my stay in their property!

Customer · 25 July 2024

★★★★★ 5/5

Trustpilot

I liked the personable approach taken…

I liked the personable approach taken from the beginning where I felt my voice was heard and I was not just a number on their list. Having a named person, in this case Matthew Baldwin to go to was extremely useful and he was so friendly and patient which made it doubly good!

Majid · 4 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of dealing with Ellie for my house sale and purchase. She was professional and friendly and went above and beyond all my issues and concerns, to make this stressful time much easier to deal with. I can’t recommend Linley and Simpson highly enough. Thank you 😊

Customer · 31 May 2024

★★★★★ 5/5

Trustpilot

Great Viewing Experience

We had a great viewing experience with Linley & Simpson - Ilkley. Scott, the letting agent was incredibly friendly and professional. He was also very knowledgeable about both the home and local area. He communicated clearly with us about the features of the house and the process of leasing it.

Zac · 28 May 2024

★★★★★ 5/5

Trustpilot

We are currently in the process of…

We are currently in the process of moving with Linley and Simpson . I’d like to say Megan and Katie have been so helpful and informative throughout this process , Thank you to both of you for making a stressful time go so soothly for us .

Chelsie · 19 July 2024

★★★★★ 1/5

Google

Most unprofessional lettings company I’ve ever seen/heard of. My partner began the process of applying for a flat in central Leeds at the beginning of May. When his application was accepted it was the simple standard referencing checks we expected however for 3 weeks he was messed around by this company and their partner company good lord asking for ridiculous proof of income (asked to prove he had 10 grand in savings to rent a 800 pcm flat) He always replied within half hour to hour of receiving emails and was told multiple times it would be the last thing he required only to be asked yet again for more information and they would take days to respond back dragging out the process. We were told at the beginning of may the landlord wanted him to move in for the 30th however since then we had no indication his application would be approved or accepted. On the 31st after not hearing from the company for 4 days they decided to spring on him that he had the flat but would need to sign the papers that day by 5pm or it would be back on the market, they were extremely rude and had no sympathy for the fact he had nothing packed, had assumed by this point he wasn’t getting the flat and had had to pay his rent for his current property as they had taken so long. They left him in a financially impossible situation as he can’t financially pay for 2 flats at the same time, he had to refuse as he was put in a position of having no other choice. Their response was to refuse to return his holding deposit. They had previously admitted it was their fault it had taken so long and apologised and recognised their issue but when it came to him asking for his money back they switched it round and all of a sudden it was his fault UNPROFESSIONAL, RUDE, AND WILL STEAL YOUR MONEY

Hannah · 28 June 2024

★★★★★ 1/5

Google

Most unprofessional lettings company I’ve ever seen/heard of. My partner began the process of applying for a flat in central Leeds at the beginning of May. When his application was accepted it was the simple standard referencing checks we expected however for 3 weeks he was messed around by this company and their partner company good lord asking for ridiculous proof of income (asked to prove he had 10 grand in savings to rent a 800 pcm flat) He always replied within half hour to hour of receiving emails and was told multiple times it would be the last thing he required only to be asked yet again for more information and they would take days to respond back dragging out the process. We were told at the beginning of may the landlord wanted him to move in for the 30th however since then we had no indication his application would be approved or accepted. On the 31st after not hearing from the company for 4 days they decided to spring on him that he had the flat but would need to sign the papers that day by 5pm or it would be back on the market, they were extremely rude and had no sympathy for the fact he had nothing packed, had assumed by this point he wasn’t getting the flat and had had to pay his rent for his current property as they had taken so long. They left him in a financially impossible situation as he can’t financially pay for 2 flats at the same time, he had to refuse as he was put in a position of having no other choice. Their response was to refuse to return his holding deposit. They had previously admitted it was their fault it had taken so long and apologised and recognised their issue but when it came to him asking for his money back they switched it round and all of a sudden it was his fault UNPROFESSIONAL, RUDE, AND WILL STEAL YOUR MONEY

Hannah · 27 June 2024

★★★★★ 5/5

Google

I bought my first flat through Morgan’s in 2002. Since then I have used them (and now Linley and Simpson as they have become) for purchases, sales and rentals as a landlord. I have always had a very good experience. Recently, Andy Bonner and Nigel Lenton (who sold me the original flat!) have just completed a sale which became rather delayed and complicated. I have dealt with many members of staff over the years (too many to list) but they have all been great! Thanks again!

Chris · 28 August 2021

★★★★★ 5/5

Google

Linley & Simpson offer amazing customer service. I have dealt with them twice now for renting properties and they are by far the best rental company I have had experience with. Very helpful, very 'hands on' and were very patient with me when I was a first time renter with zero clue of how it all worked! They have just helped my son and I can't recommend them enough. Once you are a tenant they also offer great advice and continue being supportive and helpful - it doesn't stop when you sign your contract.

Liz · 28 August 2021

★★★★★ 1/5

Trustpilot

WORST LETTING AGENCY

WORST LETTING AGENCYWe moved in last April 2023. We already encountered loads of problems on our first day.1. Window at the bedroom can’t be closed.2. Damp carpet on the entrance.July 2023, we started reporting damps and leak from the shower room. Which they did not fix. September 2023, bulging of chimney breast, leak from chimney and leak from the windows are starting. Every time it rains the window keeps on leaking that we need to put a tub on it. Moulds and damps are all over our bedroom and living room which caused my son to be ill for months. This continued until December 2023 which we involved council already.The landlord repainted the living room, fixed the chimney put some exhausts fans. All our just to patch things and not a proper fix. They did not change the plaster in our bedroom due to the reason of the landlord doesn’t have funds to fix which I found very unfair since we pay our monthly rent on time. Despite that, we stayed in the house to finish our contract. Leak from window is not fixed still. Damp in the entrance was never addressed also the damp and tide marks that we reported we never addressed. We had to extend our contract until 7th June due to difficulty in looking for a house.1st of June the ceiling from entrance gave in. Thankfully it did not fall on my son since it is heavy. I rang Linley and Simpson and reported it as urgent. No one paid a visit until 4h of June from maintenance rang me and asked if the contractor can pay a visit on 5th of June which I agreed. No one came in the property to look, no one rang me or my husband. The contractor is claiming that he attended the property but my husband is inside the house cleaning and preparing it for turn over. Now the most disappointing part. The landlord charged us £75 for call out charges which we are definitely sure that no one came and no one attempted to contact us and reach us. Very disgusting. They rang Linley and Simpson but no one from the agency rang and notified us if the contractor is really waiting outside. Pure negligence. No receipt and invoice given as well but they already deducted the £75. Mind you, the landlord told Nicola Sharples that the repairs in the house will be delayed when I told them we need to extend our contract until June. The landlord keeps on delaying the repairs and now it is our fault that the house is starting to fall apartThis is very very very disappointing. I will never ever rent any property under this estate agency again. We feel like the landlord is taking off our money and the agency is helping her do that. After months of not fixing the house, she wanted to take our deposit now. Worst customer service as well. Tyla who was replying to us is very dismissive to our emails. Definitely they don't care about the tenants and they are just all after the money. They did not do anything to a landlord who paid an unannounced visit.They even returned our deposit with deductions after three weeks. WOW. JUST WOW.AVOID THIS LETTING AGENCY AT ALL COST.

Princess · 26 June 2024

★★★★★ 5/5

Trustpilot

Efficient service

Efficient serviceAfter a separation, the lettings agent (Spencer) quickly identified a number of potential properties suitable for my needs. Spencer had great knowledge of each of the properties and I quickly found an apartment which ticked all of the boxes during the first viewing session.

Kyle · 16 August 2024