Trusted Agent profile · Leeds
★★★★★
2,173 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,173 reviews on three platforms, including 256 Google reviews rated 4.1.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotQuality managing agents
My dealings have been with the Sheffield office and, in particular. Emma. They are a professional, knowledgable and friendly team, who helped me right from my first enquiry about renting out my flat. Emma has provided me with an excellant level of service over the past 12 months and I would be happy to recommend them.
Thanks for your review and your feedback of our Sheffield office. We appreciate your kind words.
1/5
GoogleBe ready to be scammed! We paid £1000 as deposit for the flat we rented in the city centre. And there’s not a single penny that they are returning to us. You wouldn’t even believe the kind of things they make up to keep your money. If you are taking a place from them, be ready to make a hole in your pocket! They are not going to returning a single penny of your deposit!
5/5
TrustpilotWhat a team
What a team. I had a really bad experience with other agents in the area, and I had spoke to Zak regarding a property on Rightmove, he sent over an application form and a video tour straight away. Fingers crossed!
5/5
TrustpilotGreat customer serivce
Spencer, took the time to give me a good overview of the rental system in the country and Leeds in particular. He listened to my needs and was able to find a flat that met my needs. I felt listened to and in good hands. I have already recommended your company to others.
Hi Ken,It was great to meet you and be able to help with what looked like it could be a tough search when we started.I really appreciate the positive feedback and, recommendations from satisfied viewers make such a difference to what we do, so thank you.Good luck with the move, I hope you enjoy the apartmentMany thanksSpencer
5/5
TrustpilotI was so happy today as the woman who…
I was so happy today as the woman who took me to go see the house was helpful and kind and honest she very down to earth she explained everything so clearly and sound she so sound like pound, sorry but cant remember her name correctly but I thinks is Courtney.
That sounds like a wonderful experience! It's great to hear that Courtney made such a positive impression on you. Having someone helpful, kind, and honest guiding you through such an important decision can make all the difference. If Courtney's professionalism and warmth stood out to you, it's likely she's made a lasting impression. Good luck with the house hunting process!
5/5
GoogleIn my case with this particular company, I've been impressed with their attitude towards tenants. When I reported an issue, the staff Kate responded promptly, and what impressed me the most was their follow-up on the status of that issue and whether it had been resolved. Their attentive customer service has left a lasting impression on me, and I strongly recommend this company to others.
Thank you very much for your feedback, I’m very glad that I was able to help in getting the issue resolved for you. Very grateful for you letting us know that you are happy with our work.
5/5
TrustpilotI was able to quickly find a rental…
I was able to quickly find a rental property and the company was understanding about my situation having just returned from abroad. My main contact Ellie, who as helpful and responsive to my emails. Overall a very good experience after hearing so much about hard it was going to be! Thankyou.
Thank you for taking the time to leave this review, Jane. I wish you the best in your new property with us! Kind regards from Ellie, and the Headingley Branch
5/5
TrustpilotSamuel Priestley
Everything was perfect.
Thank you, I’m glad we could provide a perfect service!
5/5
GoogleWe had the pleasure of viewing a couple of properties with declan, including la selle Leeds docks. He was incredibly welcoming and charismatic, providing all the desired information and being professional throughout. After having been through the viewing process for renting several times before, I can safely say this was one of the smoothest and most helpful experiences I've had!
Thank you very much for the 5 star review, was a pleasure meeting you!
1/5
TrustpilotDamp flat full of Mold which gave me asthma
I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the landlord refused to do anything about the damp.Rentokill killed the rats then my flat was full of thousands of flies which was I also complained about-I was told to buy fly killer.I have offered to go reclean & add 2 lightbulbs but apparently I am not allowed back in due to Linley & Simpsons policies.
2/5
TrustpilotDisgusted and lied to .health risk
By being honest and thoughtfull especially when someone's health is at risk..terrible service. Customer care needs improving.Absolutely disgusted..me and my partner turned up to view a property we both have health conditions..me myself type 1 with low immune system...we got there to find out that they had booked another party to view at the same time even though we had explained our situation to Linley and Simpson.. so we walked away from the viewing due to the health risk.. we called the office and got a snotty response from them..no respect and not a care for anyone's health..won't be using these again..hope if you use them they are a bit more honest and thoughtful with you..
5/5
Trustpilot5/5 response time from Abbie Holmes around Christmas
Immediate video call consultation on a weekend for an urgent leak, offered temporary resolution and then sorted me with an appointment next day and by mid-day we were sorted. Great service from Linley & Simpson and Mira Shower company.
5/5
TrustpilotGreat experience.
I've had the pleasure of been looked after initially by Sharon and then by will. Both have been really helpful and nothing ever seems to an issue for them. I have had to report a couple of issues and each one was dealt with very quickly and painlessly. Really can't fault them.
Thank you for your kind review Ashley. We are both happy to help!
5/5
TrustpilotOur family recently have viewed few…
Our family recently have viewed few properties listed by this agency. I must say that we had great experience and I would definitely recommend them to our friends and family. Daniel Crewe who organised the viewings was very professional and friendly with great knowledge about the areas. Will definitely continue to use their services.
Hi Monika, Thank you for your review! More than happy to help you with your property search! - Dan
5/5
TrustpilotGreat sales advice
I am looking to sell my house after many happy years, as it's been a while I was unsure of the process so sort advice from sales manager Amy Gudgeon. I was greatly impressed with her in-depth knowledge of the local market and will definitely be using her when we do choose to move
Thank you so much for your lovely review, George! Very happy to be helping you both with this next stage in your life.
5/5
TrustpilotProperty Inspection.
I had a property inspection which was carried out by Sally Bird,which has left me feeling very positive after we discussed home improvements.It was nice to have someone on the same page as myself ,who is willing to fight a tenants corner,rather then dealing with someone who is dismissive.Lovely professional lady.
Thank you for the feedback!
5/5
TrustpilotGreat experience!
Myself and my partner had a viewing with Chelsea in Headingley. She was absolutely lovely and showed us everything we needed to know about the apartment. We applied shortly after and we had a Call from Mark who was very kind and informative. Quick response and very friendly. Would definitely recommend this branch.
Hi Holly, thank you so much for your kind words, Chelsea and I really appreciate you taking the time to leave a review. We hope you have a smooth move in process and enjoy your new home!
4/5
TrustpilotGreat customer service from Zak to rectify initially slow communication from the agency
After initially not receiving a video at the specified time by the agency I phoned up and discussed the issue with Zak Jilaani. He was really helpful and made sure to keep me on the phone whilst sending the video tour out to ensure that I had received it. Great customer service.
Thank you Jacob, we are pleased you received the video tour and Zak was helpful!
5/5
GoogleVery responsible staff. I am really happy for the timely support they have constantly provided me with. The property I have rented is managed by Linley and Simpson and the staff member in charge (Kathryn Miller) has always provided fast and effective support in getting my issues sorted regardless of the costs and extent of work. I would like to send them my thanks.
Thank you very much for your feedback, I am very happy to hear that you find the support and resolution of issues quick and effective!
5/5
TrustpilotProfessional agent
We recently went for a property viewing with Lydia Fletcher and were satisfied with her professional performance. She is friendly, well-prepared for the viewing, and explained everything throughout the entire process. She also did follow-up work after the appointment. Highly recommended to everyone who is looking to buy or rent a property.
Thank you for leaving this lovely review for Lydia, we really appreciate your feedbackMany thanks,Lydia
1/5
TrustpilotConsumer Landlords Avoid
Purely my experience but as a consumer landlord or a landlord with a small number of properties I would not use this company and know many landlords who have left or avoided them due to the reasons below.Linley & Simpson recently acquired Hop due to their, "Aggressive Growth Strategy" and since then communication, customer service, familiarity with properties & tenants and proactiveness have been poor and only improved once notice was served. It's entirely fine to buy from other companies but if you haven't the infrastructure, and staffing and your target market is student properties and bigger portfolios then smaller properties are quite rightly not their focus - don't manage 800 new properties if you can't or manage their exit or have a dedicated manager.No one at the company visits the properties so didn't know what I was speaking about so 'local knowledge' isn't quite correct, 'putting people first' chasing people and communications doesn't fit this either - I could go on. This is based on facts and first-hand experience and I am changing letting agents to ensure I get the service that Linley & Simpson offers & markets but doesn't provide. Instead, choose a local letting agent with reasonable fees and direct communications.
5/5
TrustpilotSeamless and professional every time
Seamless and professional every time. Regardless of who I deal with at Linley and Simpson, it has been a while now, the team are incredibly knowledgeable and professional. Lately I liaise with Ebony and Wendy, can't thank them enough, everything is addressed so swiftly it is fantastic.
Hi Faiza, thank you for taking the time to leave such a lovely review for us. We are thrilled that we have been able to make your latest experience a positive one and we look forward to working with you in the near future. Wendy and Ebony.
5/5
TrustpilotThank you Bradley!
Bradley chose some excellent properties for us based on the description of what we wanted - we would have been happy to move in to all three! He was very friendly and explained all processes really well making us feel very much at ease in what can be a stressful time.
Thank you Rosa for your kind words, I am glad I was able to take the stress away from as you said a stressful time and find the right property for you. All the best,Bradley
5/5
TrustpilotLinley & Simpson in Wetherby have been…
Linley & Simpson in Wetherby have been amazing with helping me sell my property.Izzy at the branch has been the one looking after my sale and I can honestly say she has been brilliant!Nothing is ever too much for her to do, she has really made this process so much less stressful.
Thank you so much Rachael for your kind review, I really appreciate your lovely feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linley and Simpson Leeds won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
British Property Awards by year, 20242024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Yes. Linley and Simpson won Gold for Letting Agent in Leeds (LS10-13) at The British Property Awards 2024.
