Linley and Simpson Leeds reviews

★★★★★ 5/5

Trustpilot

Seb was fantastic! Great people to rent a first home with

Me and a friend are renting our first place and we decided on Sheffield. We met Seb and he showed us around 3 different properties, gave great advice and was really friendly. Everything we did was smooth and Linley & Simpson were great over the phone if we had any queries. All around a great company who'd I'd definitely recommend.

Daniel · 27 March 2024

★★★★★ 5/5

Trustpilot

Zack has been efficient in helping me…

Zack has been efficient in helping me find a great property

Louise · 15 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from the advisors!

I had a call today with a representative called Brad G. He understood my queries straight away and helped with all the questions I had. I've got everything set up that I needed to thanks to him! It was a really straight forward process and I'm looking forward to the future.Thanks again!

Craig · 20 August 2024

★★★★★ 5/5

Google

Little did I know, that I was gonna end up getting my first ever property through these guys. Loved the whole experience especially being guided by the Amina, a professional at her work who was there all along. From making sure I was getting the best there was. Would definitely recommend her to anyone looking to get their own property with ease and peace.

Asad · 31 December 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the second time I have sold a property through Linley & Simpson, and like the first time, it was an excellent experience from start to finish. In particular, Tom Helsby and Cal Simpson were fantastic and a pleasure to deal with. I will continue to work with Linley & Simpson for any future property sales!

Ben · 22 May 2024

★★★★★ 5/5

Trustpilot

Staff excellence

Linley and Simpson is a good organisation because of their staff. Maja G has recently overseen a refresh of a property for me and has a really good eye for detail and high standards. She is a really good communicator, always prompt to respond to queries and is a really nice person to deal with and has good ideas.

Julie · 13 April 2024

★★★★★ 1/5

Trustpilot

Keep away from this agency

Keep away from this agency. Since reporting the boiler issue on September 27, 2024, I have faced nothing but delays and unhelpful responses. Despite multiple follow-ups, the letting agency has shown a lack of urgency, treating my situation with indifference. I was informed that I was on a waiting list for repairs, yet no clear timeline was provided. I have been told to contact the contacting technician by ourselves by the person who in-charge our case in city branch. After contacting IPS directly, I managed to get a technician who reset the boiler, only for it to fail again within hours. Subsequent appointments were either rescheduled or resulted in further complications, including a pump replacement that did not resolve the issue. All the above I did my own, L&S Leeds City Branch didn't involve any. On October 10, I again reached out to the letting agency, and despite their assurances, I received the same unhelpful response as before. Even after classifying the situation as an emergency, the agency continued to ignore my requests, and no any compensation due to the caused. I have sent a couple email to the property manager have gone unanswered, and I have had to escalate my concerns by contacting the area branch manager and even the CEO of L&S but no respond or acknowledgement yet. It is not possible to early terminate the contract and get back your upfront even though they can not provide a warm and comfort home for you. The tenancy agreement only protect the Landlord and agency to earn you money. It is unacceptable to experience such poor service and communication during an urgent issue like this. I would strongly advise potential tenants to consider other letting agencies that protect your tenant welfare and timely response. Go for it if you want to waste your time and money. Enjoy you lovely winter without a boiler.

Unlucky · 23 October 2024

★★★★★ 5/5

Google

Amina did a great in job in arranging viewings for us and helping us find the right place. She went out of her way to find suitable flats and we are very happy that we found the right one. We are currently in the referencing process so we can’t comment on the service by Linley & Simpson once we move into the flat but Amina stood out so far.

Andreas · 28 August 2023

★★★★★ 5/5

Google

I have nothing but good things to say about Lindley and Simpson, Alix Shaw, Andy Bonner and Faye Batty are the regular members of staff I deal with in my position in Block Management, in Leeds, especially, they have always been responsive and positive. I believe that they offer their clients a good level of service and we never seem to have problems with the apartments, within their portfolio.

Alex · 28 August 2023

★★★★★ 1/5

Trustpilot

Typical estate agent: dishonest and full of it

I'm not sure who's writing these positive reviews and how genuine they are, although as a prospective tenant I can say hand on heart, Linley and Simpson were a total waste of time.I was clear from the beginning about what I was looking for, and a member of their team showed me properties. They were dishonest about the minimum contract period, pressured me into putting down a deposit and after I uncovered their dishonesty I had to abandon the whole thing.I wouldn't recommend them. Market your own property and save yourself the hassle.

Hammad · 21 October 2024

★★★★★ 5/5

Trustpilot

Aiden was helpful

Aiden was helpful. He was polite and Gabe enough information than expected.

Namgye · 22 March 2024

★★★★★ 1/5

Google

We rented through Linley & Simpson (“L&S”) in August 2022. L&S were keen to progress the viewing and sign us as tenants - we were ideal tenant candidates. Over our tenancy of ~25 months we paid our rent on time every month for a city centre flat. Perhaps the first warning sign was that L&S told us the property was a no-smoking property and, in the heat of summer, had opened the doors and windows during the viewing. This masked the heavy smoke smell from the previous tenant. On moving in we then started to identify examples of a failure to undertake a ‘professional clean’ (something they would later allege we failed to do on exit). They then failed to secure the parking permits (advertised as part of the property) which took a month or so to sort out. Other minor issues arose, but the two standout problems were a replacement in the fully furnished flat (i.e. replacement of furnished elements should be like-for-like as they comprise the value of rent) of the fridge / freezer when it was faulty, with one which was (being generous) 2/3 the size (see photos and screenshots of emails) and subsequently when the landlord sought to claim from our deposit. This is despite the fact they were selling the property. We considered it somewhat audacious to, among other things, photograph dust on a skirting board and quote it as an example of a failure to clean the property (despite the fact it was left in a cleaner condition than we received it). The landlord also issued us the minimum notice possible under s21 Housing Act 1988 to evict us, with no fault. This is despite the fact we were told the landlord sold the property during that claim, and therefore must have known, long before the minimum period, what was due to happen. They could have given us a longer period. You might be forgiven for questioning whether or not the agency or landlord ever even intended to claim for costs actually incurred, or just sought an easy win in a claim for the deposit. Tenants considering L&S - I know the market is tough, and until provisions protecting you from a no-fault eviction are passed through parliament you are vulnerable in the landlord-agent-tenant relationship. But learn your rights. Learn about the tenancy deposit scheme, be meticulous in gathering evidence at the start and end of the tenancy (photograph dust or anything else which can disprove a ‘professional’ clean), seek the landlords details under s1 Landlord and Tenant Act 1985 and make sure, if considering taking anything further, you make a subject access request in respect of your information. It’s only through these measures that we were able to resist the landlords unjust claims against our deposit. I would never recommend L&S - in our case, they unashamedly favoured the landlords position, and treated us with contempt. If anything like our experience, they will not be your advocate in any dispute or disagreement with the landlord, and you should expect them to protect their direct financial interest (the relationship with the landlord, paying their commission - despite the fact it is out of your rent).

James · 21 October 2024

★★★★★ 5/5

Trustpilot

Great knowledge of property

Grace was excellent, answered all questions and was knowledgeable about the property.

Chelsey · 21 March 2024

★★★★★ 5/5

Trustpilot

Very helpful with a heating issue

I suddenly had an issue with my heating where it wouldn’t work at all and so I reported it to Linley and Simpson through their ‘report an issue’ website and it was sorted within 3 days. A lovely lady called Rebecca at the Beverley branch made sure I knew what was going on and was very helpful throughout the whole ordeal.

Kalila · 29 February 2024

★★★★★ 5/5

Trustpilot

Renting a flat

Everyone at the office is welcoming and very helpful. From viewing the property to signing the agreement, all information has been useful and sent in a professional manner, without being too much hassle. Hayley in the team who manages my property, is prompt at replying to emails and is very supportive if I have any concerns.

Kayley · 6 June 2024

★★★★★ 5/5

Trustpilot

Excellent Service!

I had an excellent service from both Declan & Luke. They have both communicated in a professional and quick manner and supported me throughout the process of reserving one of the apartments. It took only a few days from the actual viewing to the start of application - very happy with how quick everything has been!

Tadas · 5 June 2024

★★★★★ 5/5

Trustpilot

Zak was great

Zak was lovely and very welcoming!

Carmen · 9 July 2024

★★★★★ 5/5

Trustpilot

Heat at Home Ltd are one of Linley &…

Heat at Home Ltd are one of Linley & Simpson's Plumbing & Heating subcontractors. We have been working along side Will Stipetic for a number of years now. He's fantastic at dealing with all issues in an efficient and timely manner. He's a great communicator. Thanks for all your help over the years

Will · 22 July 2024

★★★★★ 5/5

Trustpilot

Corey was great

Corey was great, helped us move out!

Jack · 11 June 2024

★★★★★ 5/5

Trustpilot

Very impressive company and Mark was…

Very impressive company and Mark was extremely professional

TIFFANY · 23 May 2024

★★★★★ 5/5

Google

Now that the year is about to end, I wanted to get the chance to thank Linley & Simpson and especially to Spencer as he found the perfect home for me here in Leeds some months ago. They made all the process of moving lots easier! I’m really grateful for the support and every day I’m even more happy with the choice made.

Ruth · 31 December 2023

★★★★★ 5/5

Trustpilot

Thanks to the team as always!

Jodie, Oliver & Emily are some of the wonderful people at the Pudsey branch we deal with on a regular basis and have done for the past couple of years. Always a joy to work with these guys and look forward to doing more business with you in the future!

Andreas · 4 September 2024

★★★★★ 5/5

Google

Just wanted to drop a little review for Laura in the Sales Team. Our sale was quite challenging thanks to a buyer pulling out, and a difficult mortgage provider. But throughout the process Laura was great, she kept us in the loop with all developments and spent hours chasing down updates and motivating various people into action. And at times felt like one of the only people who were actually working with our interests in mind. When Laura was having a well deserved holiday, Amy looked after our file for a week and was great too!

Joseph · 29 August 2017

★★★★★ 5/5

Trustpilot

Incredibly friendly staff and a welcoming experience

We were given two property viewings by Chelsea, both of which were really welcoming, informative, and positive experiences. We've since gone ahead with an application for a property and have been supported through the entire process with quick communication and an overall friendly experience. It's made what could be a stressful time, exceedingly manageable and enjoyable.

Caitlin · 20 May 2024