Trusted Agent profile · Leeds
★★★★★
2,173 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,173 reviews on three platforms, including 256 Google reviews rated 4.1.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
Trustpilotprompt and kind service
Zak was really helpful and lovely to speak to. He solved our problems very quickly thank you so much for a prompt service!
Thank you for taking the time to leave the review and so glad Zak helped!
5/5
TrustpilotThey are very proffesonal and good for…
They are very proffesonal and good for showing property and good negation skill(I hope so, I just made offer.)Grace and Mark is very helpful for us.
Thank you for leaving this lovely review, we hope we can help you throughout the application process!
5/5
TrustpilotHave just taken out a property with…
Have just taken out a property with Linley & Simpson. Amina was friendly and easy to work with and helpful during my property search.
Thank you Taylor for your review, I hope everything goes well with your move in!
5/5
TrustpilotLisa Halifax- Excellent Job
I had the pleasure of being in contact with Lisa Halifax. She helped myself & my partner to secure our first house. She was always very pleasant, friendly and helpful with giving us every piece of information we needed. She knew what she was talking about & did a fantastic job at answering any questions I had. She has made the initial process so easy & this has allowed us to get excited!
Thank you abbey for the great feedback, I’m pleased I have been able to assist in finding you your new home!
5/5
TrustpilotKelly Boot has been such great help…
Kelly Boot has been such great help with my moving in process, making it a much easier and smoother experience.
We really hope you enjoy your new apartment and really pleased Kelly helped!
5/5
TrustpilotKelly was very friendly and…
Kelly was very friendly and professional on our viewing today .She answered all questions and has kept in touch through the process .Would highly recommend
That’s very kind of you, thanks so much!
5/5
TrustpilotWas very helpful and got resolved…
Hayley Oldfield was very helpful and got my issue resolved quickly. Also gave me extra information for future reportings, great customer service very friendly. Would definitely recommend.
Thank you for your kind review. I am happy to have been able to help you resolve the issue quickly!
5/5
TrustpilotEmma was great
Emma was great and really on the ball throughout a very protracted purchase.
5/5
TrustpilotFirst time renters
My partner and I used Linley & Simpson to find our first apartment together and the whole process has been incredibly smooth and simple. All the agents we were in contact with were happy to help and always communicated information very clearly. Lisa, in particular, was instrumental in supervising our rental application and was always accessible either via email or phone and answered all our questions and concerns in a timely manner.
Hi Sam, I’m pleased I have been able to assist you both finding your first rental property, Thank you for the review!
1/5
GoogleI viewed a flat with Linley and Simpson in April, and was set to move at the end of May. As part of the conditions of the let, I asked that they have the landlord fix a few things in the flat--mostly cosmetic. They asked me to move in on a certain date but I had booked my first holiday in 3 years and was away at that time; I was put under pressure to move the day after I got back from holiday so that the landlord would accept my application. Over the six weeks between agreeing to rent and the move-in date, I contacted Linley and Simpson several times (namely Sean and Charlie) in order to ask for updates on the repairs. There were never really any updates (a new quote etc. but that's all). We also made a new agreement that if the landlord got rid of the current bed, that I would provide a replacement which she could then keep. The week before I went on holiday I tried to confirm once again whether everything would be set for my move-in date, as I would be away until the day before I was set to move. I was assured everything was fine. Of course, I went on my holiday and everything fell apart. The contracts they sent me had the wrong rental amounts. The landlady decided that she did not wish to pay for any of the repairs, or the removal of the bed. I had to call several times and was called several times about this all while abroad, after trying to make sure everything was set in place for the previous six weeks. One of the agents went on to tell me what a 'piece of work' the landlady was and said she was really difficult to deal with! Later that same day he tried to take it back and convince me to still move in. Needless to say, a good chunk of my 'holiday' was spent trying to find a new place to live for the day after I got back. No assistance in this was offered from Linley and Simpson. It was an incredibly stressful experience and I feel the whole thing was dealt with in a highly unprofessional manner. Since the landlady refused to make repairs, I was luckily given my holding deposit back. However, I have been fined £200 by my phone company for all the phone calls made regarding this fiasco and I keep getting contacted by the energy company asking for bill payment (I did not set anything up with them and did not even know who the energy provider was). All in all, a horrendous experience. I will say that I did speak to Lucy once or twice on the phone and I have no complaints about her; she was the only helpful person I spoke to. Unfortunately, she was not the one overseeing my move.
5/5
TrustpilotMy entire experience over many years…
My entire experience over many years has been very professional.
Thank you for your review. It has been an absolute pleasure dealing with your properties over the years. Should you need anything in the future, please feel free to reach out to us. Team Headingley
5/5
TrustpilotI never expect that the thing will…
I never expect that the thing will happen very soon.Kelly she take care of all throughout the process from start to end now I moved in to the property.Im so happy to review about Kelly.If I need to tell about Kelly In a single sentence means “She saved my Life”.She was very nice friendly and support to me.Thanks a Lott Kelly on your service.All the best for your future.
You are so very sweet, I’m so happy you are happy. Thank you for the wonderful review and enjoy your new apartment
5/5
TrustpilotEfficient and Friendly
Georgia at L&S Ilkey is very easy to work with. She's friendly yet efficient and timely with her requests, responses and actions. I always feel fully informed, never pressured, and am given options to choose from.As a landlord, working with Georgia and L&S in general is a very reassuring experience.
5/5
TrustpilotJodie Robinson was super helpful and…
Jodie Robinson was super helpful and made handing over contracts extremely easy! I would definitely rent with Linley again! Thanks for all your help
Thank you for leaving a review, Francesca. I appreciate your time and I am glad we successfully completed the process!
5/5
TrustpilotSamuel Priestley was absolutely…
Samuel Priestley was absolutely brilliant in supporting us with our application and showing us around a prospective house, which is now ours.
Thank you for leaving a review, all the best with your new property.
5/5
TrustpilotSpencer and the team were very helpful
Spencer and the team were very helpful, they were able to answer all my questions and now I’ve got a move in date within 3 weeks
Hi Liam, thanks for taking time to leave the positive feedback.I'm glad we were able to expedite your home search and find you a flat that fits.Good luck with the move!Thanks Spencer
5/5
TrustpilotThanks Megan 😊
Thanks to Megan who has been really helpful with managing our move and prompt to reply to any queries we’ve had. Five stars 🌟
It's great to hear that Megan has been so helpful and responsive during your move! Having someone who is efficient and attentive can really ease the stress of the process. It sounds like she deserves those five stars! Best of luck with your move, and I'm glad Megan has been there to assist you.
5/5
TrustpilotBradley was very helpful
Bradley was very helpful and understanding with my situation. Even helped direct me towards the right branch as i made a mistake in my search
Thanks for your review, it was my pleasure.
5/5
TrustpilotZak was very helpful with the details…
Zak was very helpful with the details of the flat and with the application process. He has gone above and beyond to ensure we were happy with everything
Thank for the review of Zak, he will be really pleased!
5/5
TrustpilotGreat agency!
Great agency, fast and efficient team. Big thank you to Lisa Halifax for all the help and outstanding communication through the process of renting a house.
Thank you very much for my lovely review, I’m glad we have helped find you a lovely home
5/5
TrustpilotJade and Luke 5* service
Luke and Jade were top notch with their service and response time, getting myself and mate sorted swiftly when applying for new flat.
Thanks for the kind words Luke! We’re pleased to hear you were happy with the service, good luck with your move!, Luke and Jade
5/5
TrustpilotFantastic customer service
We have dealt with Tyla Lyman for years, she attends all dads inspections and quick with any responses or queries we may have. Thank you Tyla
Thank you Lucy, for your lovely words. It's always a pleasure carrying out your inspections!
5/5
TrustpilotVery Efficient
Matthew and the team have been fantastic, we had 3 new properties up to rent and all 3 have had tenants moved in within 3 months. Brilliant Service!!
Thank you for your response, it’s been great working alongside you with your portfolio!
5/5
TrustpilotPatient and Understanding
Declan was me-centered, patient and understanding from the viewing through the rest of the process, and in all my emotional roller coaster rides, particularly during reference checks. Great job.
Thank you Mofopefoluwa for your lovey review, I am glad I was able to make this process easer for you, I hope you enjoy your new home. Feel fee to get in touch if I can help with anything else!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linley and Simpson Leeds won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
British Property Awards by year, 20242024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Yes. Linley and Simpson won Gold for Letting Agent in Leeds (LS10-13) at The British Property Awards 2024.
