Trusted Agent profile · Leeds
★★★★★
2,164 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,164 reviews on three platforms, including 256 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotLydia was very proactive with the…
Lydia was very proactive with the advice about the house & the local area. This was very informative & greatly appreciated with us being new to the area. Many thanks Lydia!
Thank you, Kylieann, for the review, very much appreciated, if you require any further information please don’t hesitate to get in touch!
5/5
TrustpilotMoving house
Tyla was very helpful and understanding, she made sure everything was quick and smooth when moving out of the property and handing over keys. She kept me informed and calm about everything. Definitely a person you need when moving houses!
Hi Kornelia, thank you for your kind words. I’m pleased you had a smooth and quick check out. I wish you the very best in your new home. - Tyla
5/5
TrustpilotChelsea has been extremely helpful…
Chelsea has been extremely helpful through the process of viewing the flat we love and helping us secure it! She is very fast with her responses to help.
Thank you so much for taking the time to leave a review- it was a pleasure helping you find your new flat and we wish you all the best in your new home!
5/5
TrustpilotWill is my property manager and any…
Will is my property manager and any issues /Repairs or information I need is dealt with quickly and efficiently. I’ve always had a great experience with Linley & Simpson and recommend to friends and family.
Thank you for your kind words, it really means a lot.
5/5
Trustpiloti would like to thank Susan for all her…
I would like to thank Susan for all her advice and assistance with our rental properties A five star member of staff always available to help and adviseThank you
Thank you very much I always try to help where I can Regards Susan
5/5
TrustpilotWe arranged an appointment to view a…
We arranged an appointment to view a property. Ben Holmes, the agent, phoned us before the meeting to check on our arrival time and then met us outside the entrance. He was properly prepared and able to answer all of our questions. He also introduced some information which we hadn’t considered relating to parking and access which was most helpful. Since the meeting he has followed up all administrative aspects in a swift and timely fashion. We have been impressed with the level of service provided and intend proceeding with Linley & Simpson as a result.
Hi Paul, Thank you for your kind words, I look forward to finding you a place most suitable for you!
5/5
TrustpilotSo far, so brilliant
So far, so brilliant. We are accidental landlords and have been lucky enough to have Kelly help us through the process. She’s organized getting our dad’s house in order by finding and managing many different trades. Something we were dreading. Prices seem perfectly reasonable.She’s always responded quickly (and often out of hours) to any questions we’ve had. She found a tenant within a few days of the house going on the market. The tenant has only just moved in but I’m sure she will look after him with the same care and attention that she has given us.
Thank you David for the detailed review, this is exactly what we are here for and I’m sure Kelly and the team will look after your new tenant too!
5/5
TrustpilotSam was very helpful during our house…
Sam was very helpful during our house tour, very knowledgeable and keen for us to ask questions. He was in quick contact to follow up on the viewing. Would definitely use again.
Thank you for taking the time to leave a review, it was great to meet you.
5/5
TrustpilotEmma was great!
From the beginning of our renting process, Emma was always quick off the bat to reply to emails and phone calls. Everything went very smoothly and there was always help when we needed it!
Thank you for your kind words Charley. I am pleased your move went smoothly! - Emma
5/5
TrustpilotFlat Viewing with Aiden Hamilton
Aiden was very friendly and made sure to be polite and professional, having introduced himself with a handshake upon meeting me which I really appreciated. He was easy to chat to and had a gentle knowledgeable manner
Thank you for the sweet words Lizzie, I appreciate you taking the time to leave a review. - Aiden
5/5
GoogleAmina was a fantastic help. Her positivity and knowledge made the process of renting smooth and stress-free. She was able to help us secure a place very quickly at short notice, and responded quickly to all queries. The rest of the team were also very helpful and supportive.
Thank you, Daniela, I really appreciate you talking time out of your day to leave me a review :). I hope everything goes smoothly with your move in. Feel free to reach out if you have any questions.
5/5
TrustpilotSuper helpful service
Super helpful service. Clear and concise. Emilia was particularly helpful and answered my question quickly and well. Amazing service and part of the reason I chose to go with this property. Thanks Emilia! ⭐️
Thank you Zane for leaving such an amazing review. I really appreciate it and wish you the very best with your new property. It’s been a pleasure to assist you., Emilia
5/5
TrustpilotGreat results with Andy
This is the second time I've used Andy Bonner to sell a flat and once again I'm delighted with what he achieved for us. He knows the market like no other and you can trust his advice. He helped us with the pre marketing, found a buyer more quickly than we expected and helped keep things on track throughout the conveyancing. Totally invaluable.
5/5
TrustpilotSuper service!
I have now found a new flat to rent with Linley and Simpson. I was dealing with Jade, who could not have been more helpful and cheery. I had lots of information from her over email about suitable properties, and even though I was not able to attend some of the viewings, she was able to meet a colleague of mine who went to the viewing in my place, and was able to secure the flat for me. Super service, thank you.
Thank you for your kind words Michael. It was a pleasure to help with your flat search, and I’m so glad we were able to find the right property for you. Hope it will all be worth it in the end! Good luck with your move, Jade
5/5
TrustpilotFantastic Customer service
Just wanted to say a huge thank you to Tyla who has been absolutely amazing throughout the whole process. She has made everything so easy and had great communication throughout. Couldn’t be happier with the service provided. Thanks again.
Thank you very much Jordan for your 5 Star Review. I'm glad to have helped. It’s a pleasure to work with you.- Tyla
4/5
TrustpilotEasily contactable and mostly helpful
Easily contactable and mostly helpful!
Thank you for your review, it is wonderful to read you found the move in process to go smoothly overall! Thank you for the special mention to Lauren, as it is good to hear she was responsive and helpful. In shared houses all tenants are responsible for the cleanliness of the communal arears however we do ensure inspections are done every 6 months to ensure they are maintained to a certain standard. Thank you for your feedback and we wish you all the best in your new home!
5/5
TrustpilotViewing with Mark
Mark showed me 2 flats and he was keen on asking for other flats more suitable for me .He is a hidden gem so helpful ,smart and cheerful. Thanks Mark for the experience.
It’s been my pleasure to help you in your search I wish you well in your search All the best Mark
5/5
TrustpilotFirst time Landlords
As first time Landlords, we were really unsure as to what we needed to do. Fiona at the Wakefield branch talked me through everything, from giving me a fair and accurate rental value, to going through all the documents and certifications we needed to have. I phoned a couple of times to ask extra questions and it never felt I was an inconvenience. The company have literally done everything for us and it was so much easier than we thought. I would definitely recommend to anyone.
Thank you for your lovely feedback. I am always pleased to hear that our assistance is appreciated and I wish you well for the tenancy and future!
5/5
TrustpilotAmina was amazing throughout the whole…
Amina was amazing throughout the whole process. She got me exactly what I asked for and the application was approved in less than 6 hours. I couldn’t recommend her enough. Made an extremely stressful situation so easy
Thank you Abby, for your review, I am glad I was able to make your house search less stressful, I hope you enjoy living in your new home, feel free to get in touch if you have any questions.
1/5
TrustpilotUnprofessional, unresponsive and uninterested
L&S City branch took over our property in Leeds and things instantly took a turn. They are only interested in protecting the landlords earnings and see you as £££. They (Luke) offered us no support when we had a dispute over overcharges with the landlord and kept telling us to just pay (luckily the TDS rightfully sided with us). They didn’t fix our boiler for months, meaning we’d have to manually fire it up every time we wanted water, giving us a £700+ electricity bill which they refused to help us with. L&S are only interested in profiteering from the housing crisis and not being fair or transparent with tenants. Please look to avoid them if you want a less stressful life.
Hello SamWe no longer manage this property and haven’t done so for some time, which is why we’re a bit puzzled by the content of your review.Regarding your deposit, the landlord requested that we pursue any claims through the TDS, and a full cleaning charge was awarded to the landlord.As for the boiler issue, we cannot find any related reports on our maintenance portal, Fixflo.If you believe any of this information is incorrect, please email us at feedback@linleyandsimpson.co.uk with more details, and we will investigate further for you.
5/5
Trustpilotrebecca well done
rebecca who has been dealing with my issues has gone above and beyond keeping me updated with the progress on the works and chasing up the aftermath with the contractors who left the rubbish behind. she has been nothing but friendly and informative and a credit to Linley and Simpson. with all the interactions i have had with her she has been really supportive and follows through with what she says she is going to do which is also a credit to her. very happy with the level of service she has given to me since being a customer of Linley and Simpson. :)
Thank you for the feedback. If you have any further concerns, please let me know I will be happy to assist.
5/5
TrustpilotMarie Hrymalak and Courtney Benson Stars of Linley and Simpson
This review is about Marie Hrymalak and Courtney Benson in York Branch. We are so thankful for the professionalism, keeping us sane in our search for a property to rent, and today we are signing a tenancy lease because of these two ladies. Th support they gave us is beyond expectation. They kept us posted with all the developments for us to get to the stage if signing the tenancy agreement. Also they were counselling us putting us at ease. Well done ladies your hard work has now been accomplished. You are professionals for sure. Since 2021 we have been working with Marie who is always smiling and determined to get job done, and now Courtney too, she is also a lovely team player and calmly delivers. We are so happy and thank you ever so much.
Thank you so much for your incredibly kind review. Working with you both has been lovely and knowing that we found the best place for you makes all the effort worthwhile. Your happiness and satisfaction mean the world to us, and it’s so rewarding to hear that you are pleased with your new home.If there’s anything else you need or if you have any questions, please don’t hesitate to get in touch. We’re always here to help and support you.
1/5
TrustpilotReally frustrating.
Really frustrating.We viewed a property. It was up at one price. We then proceeded with our application, to which 4 days after submitting our application we get an email to say that they had apparently made an error with the price and have now increased the rent price and would we like to proceed. This then took us over our max budget and was a complete waste of our time. They obviously increased the rent due to the popularity of the property which I think is ridiculous and un professional.
Thank you for your feedback. We understand your frustration and apologise for any inconvenience caused. Initially, the property was listed at the same price to avoid disadvantaging the tenant in their early termination situation. However, after conducting viewings and receiving applications, the landlord decided to adjust the rent to £850, as he had the property also listed with another agent. This is something beyond our control. We reached out to all applicants to inform them of the change and offer them the option to proceed at the new rate. We understand this might have been frustrating, and we're sorry it impacted your experience. Another agent is now proceeding with an application therefore, we no longer manage the property.
5/5
TrustpilotThank you to John Hanlon Lindley&Simpson
Thank you to John Hanlon for dealing with my tenancy renewal with kindness, mutual respect and efficiency :) very appreciative of the help given with everything explained very clearly.
We really appreciate you taking the time to share your rating with us and for the excellent review. We are glad you had a wonderful experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
