Trusted Agent profile · Leeds
★★★★★
2,169 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,169 reviews on three platforms, including 256 Google reviews rated 4.1.
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Linley and Simpson Leeds won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotMy partner and I have recently just got…
My partner and I have recently just got the keys for our first flat. Chelsea made the whole process smooth sailing, informative and enjoyable; with a friendly and helpful attitude. I cannot thank her enough!
Thanks for taking the time to write a review Lucy. It was lovely meeting you both and was a pleasure helping you find your new home.
5/5
TrustpilotHouse viewing
During my house viewing, I went with Grace, she was polite, friendly and very professional, Kate also came in the scene and she was very good, working with her was great , Alexander also came into the scene , he was good too and Megan also did a great job. There are alot of people who came in the scene that I can't remember their names, a very big thanks to the office team they were always ready to pick up my calls , calls were being answered quickly and you always get what you want. I enjoyed working with you guy . Please keep it up.💯
Thank you for your kind words for the Horsforth branch. If we can be of any further help do not hesitate to contact us. Thanks
5/5
TrustpilotI'm satistied in finding the property…
I'm satistied in finding the property from the company and with your agent Amina and her colleague Luke. Amina had been a great help as she gave us 4 viewings in a day which helped us rent the property in a short span of time. She has been actively communicating and replying to us. Further, I asked for some additional information like utility stuffs which were timely provided and made me easy to make my decision to rent the property.
Thank you Haseeb for your lovely review, I hope everything goes well with your move in, feel free to get in touch with me or Luke if we can help with anything else.
3/5
TrustpilotGreat individual staff, terrible property management
Had really good experiences with individual members of the team - notably Holly Searchfield - as our tenancy was coming to an end, my partner unfortunately ended up in intensive care, so I couldn’t move out of the house by the pre-agreed date. She was so patient with the whole situation and really made such a stressful time that little bit easier to deal with. She even followed up a couple of weeks later to check in on him, which was so unnecessarily kind. On the other hand, we had a lot of disappointing experiences with Linley and Simpson as a whole - it took them weeks to sort out a leak that was causing black mould to form around our electrical socket and that was warping all our floors. Our bed broke and needed replacing but all they did was send a handyman that screwed a piece of wood into the bottom of it. The 3 seater sofa that came with the flat needed replacing (simply due to old age/wear and tear), but they replaced it with a two seater chair that is closer to a dentist waiting room chair. When I got in touch with them, their reply was essentially “well there’s two of you on the tenancy and it’s a two seater” - the chair literally wasn’t big enough for us to sit next to each other side by side (we’re of average build). Ended up biting our tongue a lot because it felt like arguing with a brick wall over something that could and should have been so easily fixed
Thank you for your detailed feedback. We are truly sorry to hear about the challenges you faced during your tenancy, but we're glad to know that Holly Searchfield was able to offer you support and kindness during such a difficult time. It’s heartwarming to hear that her patience and follow-up made a positive difference.We apologise for the delays and unsatisfactory resolutions you encountered. Your feedback is invaluable, it helps us improve our service going forwards. If you have any additional details or if there’s anything further we can do to address your concerns, please feel free to reach out directly. Thank you again for bringing this to our attention, and we appreciate your understanding.
5/5
TrustpilotLisa is brilliant!
I am a first time mover and have been in my new property for almost 4 months now and I have never had an issue whatsoever. Any time I have made a call through for a maintenance issue or advice, I always get exactly what I need from Lisa.Recently I've had an issue with my bills as a third-party company have been less than competent at their job and I discussed it with Lisa and even though it is something that Linley and Simpson do not deal with or are a part of, she answered every question I had and I'm now hopefully completely sorted with the pesky third party and can enjoy stress free living hopefully!
Thank you taking the time to write this lovely review, your feedback is appreciated!
5/5
TrustpilotLea Brear has helped finalise my…
Lea Brear has helped finalise my tenancy with the process only taking an hour or so. It was very straight forward and all my questions have been answered clearly. Thank you Lea!
I am delighted to hear about your positive review, Ellie! We at Linley & Simpson strive to deliver the best customer experience possible. Thanks again!
5/5
TrustpilotGreat viewings!
Bradley was extremely helpful in my search for a flat and although we ended up going with a different place, I really appreciated his hospitality and help. He was friendly and informative.
Thank you for your lovely words. All the best with everything and if we can help in the future please let us know.Kind regards,Bradley
5/5
TrustpilotGreat Support from Linley & Simpson
We’re first time renters and Linley & Simpson have been great with us. Hayley is really supportive and answers queries really quickly. Any maintenance requests have been sorted really quickly too.
Thank you for taking the time to leave your review. I'm always happy to help and I'm pleased to hear that you are happy with the service we provide!
5/5
TrustpilotAll the team at Linley & Simpson Hessle…
All the team at Linley & Simpson Hessle branch have been amazing, Sharon was very helpful on the 2 occasions I spoke to her and very friendly. You all do an amazing job, thank you.
Thank you very much Karen for your kind review. It’s much appreciated!
5/5
TrustpilotNothing too much trouble any issues…
Nothing too much trouble any issues they go above and beyond. Especially Megan who has now essentially become my sole point of contact and if she doesn't know the answer she finds it for me.
Thanks so much for your review about Megan!
5/5
TrustpilotLucy was Early and prompt as well as…
Lucy was Early and prompt as well as friendly and knowledgable. Was lovely to have her show us around a property.
5/5
TrustpilotThanks Ellie!
Thanks Ellie!Really helpful, answered questions honestly and helped me check out the blinds etc. Helped me confirm it was somewhere I wanted to live very quickly.
Thank you Eleanor for your kind words! So glad I could help you find somewhere suitable finally. Best of luck in your new home. Thanks, Ellie L&S
5/5
TrustpilotTyla has been really good with me…
Tyla has been really good with me during the checking out process the landlord hasn’t been cooperating at all but tyla has done the best she can for me
Thank you for taking time to leave me a review. I am glad we managed to get your deposit sorted. I wish you the very best in your new home.
5/5
TrustpilotThank you …
Just to say thank you to John Hanlon for your professionalism in ensuring both I as a landlord & my tenants are happy with everything going forward. Great communication & your advice was much appreciated.
Hi AlisonThank you for your feedback and kind words. Always happy to help.- John
5/5
TrustpilotLuke helped us organise and book our…
Luke helped us organise and book our viewings and he was amazing. Prompt response times and he collected all the necessary information at the beginning so we weren’t having to constantly repeat ourselves. Thank you so much Luke
Ama, thank you for the kind words, it was great booking you in and hopefully we can find you your new home! - Luke
5/5
TrustpilotScott has been great from start to…
Scott has been great from start to finish. He was very knowledgeable of the property we were viewing and was able to answers all of our questions. He’s helped us throughout and made the whole process stress free.
Thank you Mia for your feedback, This is greatly appreciated!
5/5
TrustpilotMy experience
I was in touch with Brad, Declan and Hamaad who identified what I was looking for and offered me a variety of options to choose from. I was pleasantly surprised when on my visited I was updated that I will be able to view more than one option on my visit to Leeds where Declan took the time to update me and show different options available. Seeing their positivity and professionalism makes me feel extremely comfortable liaising with them and further with the company and its branches across the UK. Highly recommed them !!!!!
Thanks for taking time to leave a review Nitish. We are pleased that you enjoyed your viewing experience with us.
5/5
TrustpilotI am a Relocation Consultant and so…
I am a Relocation Consultant and so deal with Lettings Agencies very frequently with varied results. Spencer was helpful and responsive and made the process as easy as possible.
Hi Katy,Many thanks for taking the time to leave this feedback. I work with a number of relocation agents and your feedback is especially appreciated as you deal with do many agents across the country. It's good to know I managed to hit the mark and add value to your own very busy process.I look forward to working with you again if I can assist with another relocation search.I appreciate your time ThanksSpencer
5/5
TrustpilotVery good customer service
Very good customer service, all the employees are very polite, please keep up with the good work. Thank you.
Thank you for your kind review. I’m glad we were able to get this resolved!
5/5
TrustpilotWe had an amazing experience!
We had an amazing experience with Linley and Simpson. Our estate agent is called Amina and we couldn’t have asked for a better person to help us find our first place together! She is super friendly and really helps you to find what you’re looking for. We felt very comfortable with her and we were able to give honest feedback about the properties. She didn’t give up until we had found the one; and we are so grateful! We also had Georgie as our referencing lady and Luke who helped us once we had picked the property we wanted. Thank you to everyone! We are very grateful. Kiera and Mo
Thank you Kiera for your lovely review, I hope you are well. I am glad you found a lovely apartment, I hope you enjoy living there, feel free to get in touch if I can help with anything else.
5/5
TrustpilotBeing new to the area it was important…
Being new to the area it was important to get the correct information for selecting the flat that suits my family. Spencer was so helpful, I am confident in my selection.
Hi Gillian,Thanks for taking the time to leave some great feedback.Having relocated so far from the States, I'm glad I was able to assist with the final small step of finding a new place to call home in Leeds It was lovely to meet you and hopefully returning to UK sensibilities is not too much of a culture shock for you.Good luck with the new job.ThanksSpencer
5/5
TrustpilotGreat experience viewing a property
Great experience viewing a property. It's my first time renting and Aiden Hamilton was great at answering any questions I had, guiding me around the property and answering to any concerns I had about the property.
It was nice meeting you, thank you for the review - Aiden
5/5
TrustpilotGabby was really helpful organised a…
Gabby was really helpful organised a viewing very quickly answered all my questions and the ones she was unable to answer she went and got the answers very quickly.
Thank you so much for your great feedback, I hope your house sale goes smoothly and we can find your perfect property!
2/5
TrustpilotUPDATED:
Wendy from the Wakefield branch was extremely helpful in helping me organise an early termination of my tenancy today. I emailed a month or so back for some information about the process as well and she was extremely informative. Thanks a lot Wendy - I really appreciate it! Update: I made complaints RE charges at end of my tenancy that were ridiculous. Some staff members were rude, insensitive, and generally unhelpful. I found the manager to be extremely patronising to me. I would not recommend these agents to anyone now. My previous experience was positive, so that's a shame. Luckily I am out of renting now and don't have to deal with this. If I ever decide to sell my house, I will NOT be doing so through this company.
Hi Sophie, thank you for your lovely review. I’m so pleased we were able to get this organised so quickly for you. - Wendy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Linley and Simpson won Gold for Letting Agent in Leeds (LS10-13) at The British Property Awards 2024.
