Trusted Agent profile
★★★★★
534 reviews across 2 platforms
Regent House, 2 Regent Road, Leeds LS18 4NP
Lets Live's Leeds office at Regent House is rated 4.7 out of 5 across 534 reviews on two platforms, including 530 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Trusted Agent 2026 results for Lets Live. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleA massive thank you to Olivia and Bailie for handling my tenancy application. Bailie went above and beyond to help me find my new flat, and Olivia was exceptionally swift, clear, and efficient in processing my application. I’m looking forward to staying with Lets Live Leeds!
Thank you Clinton for the positive review. We are glad that you received a good service. best of luck :)
5/5
GoogleI rented a house share with them for 2 years. Always helpful and reliable. Charlotte and Bailie were quite helpful with closing the tenancy.
1/5
GoogleI went to citizens advice about the experience I had with this agency who told me that how this company treated me was very unfair so that proved that how they handled the situation was wrong. When I tried to explain something from my side it was completely dismissed which I found very rude and insensitive. If they had taken the time to speak to me and listen to what I had to say then they would have realised that I took actions to sort out a problem but they never even bothered which is why I got in touch with the citizens advice. Also tried to charge me for damage that was there when I moved in. Take pictures of the rooms you rent with this agency because they are extremely slack when doing inventories and try blame you. When I proved them wrong with pictures I took, only then did they stop trying trying to blame me and not even an apology for getting it wrong. Would not recommend. There was not a single mention of 'breaking covid 19' when I was renting. Just lies. This company is biased to who they want to listen to in situations.NegativeProfessionalism
Hi Yasmine, (if you remember) you were ask to leave the property you rented with us due to various issues including breaking rules in relation to Covid 19. We have all the complaints about your behaviour (from other tenants in your household) which led to your contract being terminated early. Should you like to take this matter further we would be very happy to discuss this with citizens advice, as we have acted in the welfare of the rest of the house hold in terminating your tenancy. Alix Newton Director
1/5
GoogleI was seriously assaulted in my own room by a housemate and was forced to move out as Lets Live Leeds is claiming they have no authority to remove this dangerous person due to regulations introduced during Covid19. The agency took my deposit as I had no choice but to leave the room immediately, two months prior to the termination of my current contract. I understand If I deliberately damaged the property they would make me pay for that in an instant and/or remove me. But when you do that to human beings, in my opinion, it is a hundred times more serious and action should be taken. In light of these circumstances, I want you to be warned. Do not move into 26 Knowle Terrace as the assailant is still living there. He is harassing the current housemates and making their living situation unbearable. If you have already signed for the place proceed with caution, he will turn on housemates who don’t oblige to him. Still lets live leeds will not proceed to do anything about the situation. I am concerned about the lack of importance of such a serious attack (see pictures in comments graphic warning) and the safety of my former housemates.
Dear Mr Arbitraryape - working from home during the pandemic has caused some households to become unamicable. As you are aware the police were involved, no charges were bought by you in relation to this matter. We freed you up from your contract despite your arrears. The landlord personally cleaned your room (to save cleaning costs) after you vacted as it was left in a poor state and also smelt badly of smoke (which is strict breech of you tenancy agreement). The value of your deposit didnt cover your arrears, never mind the cleaning or early termination costs - hence deposit being retained and passed ot the landlord. Kind regards Alix Newton Director
1/5
GoogleI was seriously assaulted in my own room by a housemate and was forced to move out as Lets Live Leeds is claiming they have no authority to remove this dangerous person due to regulations introduced during Covid19. The agency took my deposit as I had no choice but to leave the room immediately, two months prior to the termination of my current contract. I understand If I deliberately damaged the property they would make me pay for that in an instant and/or remove me. But when you do that to human beings, in my opinion, it is a hundred times more serious and action should be taken. In light of these circumstances, I want you to be warned. Do not move into 26 Knowle Terrace as the assailant is still living there. He is harassing the current housemates and making their living situation unbearable. If you have already signed for the place proceed with caution, he will turn on housemates who don’t oblige to him. Still lets live leeds will not proceed to do anything about the situation. I am concerned about the lack of importance of such a serious attack (see pictures in comments graphic warning) and the safety of my former housemates.
Dear Mr Arbitraryape - we realise working from home and the pandemic has caused some households to become unamicable and it appears you have been involved in such a circumstance. For which I can only apologise. As you are aware the police were involved, no charges were bought by you in relation to this matter. We freed you up from your contract despite your arrears. The landlord personally cleaned your room (to save cleaning costs) after you vacted as it was left in a poor state and also smelt badly of smoke (which is strict breech of you tenancy agreement). The value of your deposit didnt cover your arrears, never mind the cleaning or early termination costs - hence deposit being retained and passed ot the landlord. Kind regards Alix Newton Director
5/5
GoogleDealing with Bailie and Amy at Lets Live Leeds was smooth, quick, easy, effortless, and friendly. Thanks for the great service, and for the quick turnaround. I can't wait to move in. Thanks, George
Hi George, thank you for your lovely review! All the best in your new home.
5/5
GoogleReally diligent and helpful staff members to talk to when you are renting and letting in Leeds. I need to thank Rebecca, Aamira, Olivia and Beth for their professional work. They would not hesitate to clarify my concern and give me updates on managing the property issue. Shout out to the team!
Thank you for the lovely feedback ! Really appreciate it. From all the team at letsliveleeds :)
5/5
GoogleOlivia has been great throughout the entire process of signing for a property. Always quick to reply and willing to find out any further information about the property for you. Overall a really positive start to my time at my new property
Thank you Zoe, we are glad you have had a pleasant experience with us and hope it continues !
5/5
GoogleI’ve had nothing but positive experiences with everyone at Lets Live Leeds. We inherited a very bad tenant when purchasing an HMO in Leeds. Lorraine, Alix and Fiona were extremely proactive and professional in removing the tenant. Their combined knowledge of the laws and legislations within the industry is second to non. Every tenant that the ladies have found for us, have been superb, which is down to the processes and systems they have in place, to ensure, good and honest tenants. They are exemplary.PositiveResponsiveness, Quality, Professionalism, Value
Hi Will, thanks so much for your 5 star review. It is very much appreciated. Very Happy to manage your growing portfolio of properties. Alix Newton Director
1/5
GoogleFirstly the staff are unprofessional calling me by the wrong name. Secondly when I moved in they apologised for not having cleaned the room only 6 months later for Fiona to deny that this was the case. Faulty floorboards, bin issues. Rodent infestation. And a complete lack of decorum I was charged 485 for a sub standard room and a white person moving in was given a better room at 450. This prompted me to leave. Now they are trying to fondle £40 of my deposit when I've left the room in a much cleaner state than I found it. Disgusting agency, I politely mentioned that Fiona was getting my name wrong,she continued to say it wrong 4 times in the space of 20 seconds. I'm unsure if she was on drugs or just trying to be disrespectful.
Dear Hassan, having looked at the dates of your tenancy we were lucky to be able to move you in AT ALL as we moved you in on the date the country went into national lockdown, 23rd March 2020. But in reply to your message, firstly Fiona has never met you - it was me that got your name wrong and apologised, when you handed in your keys and I asked you for some feedback on your tenancy (which was 6 months all during national lockdown). Secondly accusing us of being racist and on drugs is not only slanderous but factually incorrect. Please contact me personally as I have pictures of your vacated room, which clearly show a very poor attempt to clean, and not at all with in your ensuite. Lastly please rest assured, that none of the Lets Live Leeds Team have or will ever try to fondle you.
5/5
GoogleLet's Live Leeds have been great throughout my whole experience with them. I feel as though a lot of estate agents that deal with young proffessionals often don't take house hold issues seriously but any time there has ever been anything wrong whilst living in the flat share, someone is straight round to see to it, no matter how big or small. They are easy to speak to and approachable if you do have any problems. I've mainly dealt with Lorraine who has been reassuring, especially through the difficult time of Covid-19, she's sent regular communications and gone beyond what I feel an estate agents should do for you. Would highly reccomend :) much better thah any other flat share I've been in and the flat is amazing too!
Thanks Beth for your encouraging review. It is very much appreciated.
5/5
GoogleI would like to say thank you to the staff at Let’s Live Leeds for helping me find my first house share. Bailie helped show me all of the viewings and also showed me extra ones just to help even more with my decision, which gave me a good insight into which one would be best for me, she also answered any questions I had and offered really good advice with the whole process. Amy also helped me out with the admin side of things, she was very prompt and polite, in doing so we managed to get all of the admin side of things sorted and I was able to reserve the room I wanted in the same day. Thanks again Let’s Live Leeds, I’m looking forward to moving in and I appreciate your help with everything. :)
Hi Brendan, thank you for your 5 star review and kind words. All the best in your new home!
5/5
GoogleThis was my second year of university and my first agent and place was terrible! But these guys are great starting from the initial showing of the houses down to collecting the keys. Nick was very helpful when showing properties because he had a variety and all very close by to shops and town. Fiona from their office was great when handling the paper work and got it done within a day. This was totally the opposite to another angry in Leeds so they are worth a review and a stay! Last but not least anything that is broken within the house is fixed within reasonable time. Thanks guys!
Hi Sadeeqa, thanks for being a lovely tenant and leaving your room spotless. Please let us know if you would like a room with us in future. We are now charging zero fees on entrance and exit of contract and we would be more than happy to rent to you again. Kind regards Alix Newton Director
5/5
GoogleI've been using Alix and her team at Lets Live Leeds for nearly 5 years to manage my properties. They are a great organisation - head and shoulders above other agencies I've used in the past. They are reliable, trustworthy, quick to respond, and very fair with landlords and tenants alike. Most importantly for landlords, they work really hard to minimise any unoccupied periods. Overall, excellent value with modest fees. Would thoroughly recommend to any landlord looking to change their current agent.
Thanks Kieron, wow has it been 5 years! Time flies.... Very pleased you are happy to recommend us to others. Looking forward to helping with your future investments as you expand your portfolio. Kind regards Alix Newton Director
5/5
GoogleHad an amazing experience renting with Let’s Live Leeds. Olivia made sure my move in process was seamless and Charlotte made my moving out very stress free! Thank you!!
Hi Onome, thank you for your lovely review. All the best!
5/5
GoogleI've been using Alix and her team at Lets Live Leeds for nearly 5 years to manage my properties. They are a great organisation - head and shoulders above other agencies I've used in the past. They are reliable, trustworthy, quick to respond, and very fair with landlords and tenants alike. Most importantly for landlords, they work really hard to minimise any unoccupied periods. Overall, excellent value with modest fees. Would thoroughly recommend to any landlord looking to change their current agent.
Thanks Kieron, wow has it been 5 years! Time flies.... Very pleased you are happy to recommend us to others. Looking forward to helping with your future investments as you expand your portfolio. Kind regards Alix Newton Director
5/5
GoogleI recently had the pleasure of renting a home from Let live Leeds, and I have to say that the entire experience was excellent. Thanks to Olivia's outstanding assistance, the process went smoothly and quickly.She responded really well.
Thank you Samuel for the positive review ! It is great to hear :)
5/5
GoogleI would recommend their services. Beth has been nothing but helpful and patient with me. Really quality service and quality apartments as well, the best I have come across on my house hunting journey. Thank you Beth and thank you to the whole team ☺️☺️
Thank you for the positive feedback. We really appreciate it :)
5/5
Google“I wanted to express my gratitude for Rebecca’s exceptional service as our letting agent. Whenever we’ve encountered any issues, Rebecca has always been incredibly helpful and efficient in addressing them. Her dedication and responsiveness truly make a difference. Thank you Becca, for your outstanding support!”
Thank you Arsh for the lovely feedback and Happy New Year! We really appreciate feedback from our lovely tenants :)
5/5
GoogleAlex was super helpful. I was looking for a house share of professionals. She took all the right information and was honest with what was available. In addition, it is policy for 1 h viewings in the area which will be nice to see the varying properties. The agent with me was excellent and showed me a perfect property. Then kindly showed me as many as he could in the area. It gave me a great idea of the area. I would recommend them to everyone who doesn't know Leeds. And tell thier boss they have a great team.
You are very welcome Alastair, pleasure to do business with you and help you find your home. Glad you found the tour useful and informative on locations. We like getting to know our tenants and understand what's important to them in order to show them a selection of houses, which will hopefully meet their search criteria and end their search for the perfect property. Look forward to working with you again in the future. Kind regards Alix Newton Director
5/5
GoogleTHANK YOU AMY AND CHARLOTTE, FOR ALL YOUR KINDNESS AND HELP, I APPRECIATE IT. I I will be happy to recommend your professionalism to everyone in Leeds. Italian Chef in horsforth.
Thank you for your 5 star review and kind words Pasquale :) All the best!
5/5
GoogleBailey was really wonderful, she often went out of her way to give me a viewing slot and was very patient with me getting something I really wanted.
Hi Prince, thank you for the lovely review. All the best :)
5/5
GoogleEasy process and great communication! Amy was brilliant in explaining everything to me in detail and taking me through all the steps. Couldn’t recommend them enough.
Hi Chloe, thank you for your kind words! We hope you enjoy your new home.
5/5
GoogleAmazing and super helpful team. I couldn't have found the home i was looking for without Lets Live Leeds. Special thanks to Bailie and Olivia for helping me throughout the process. Thankyou !!!!
thank you for the positive response
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lets Live's Leeds office has 534 reviews across two platforms: 530 on Google, 4 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Lets Live Leeds is rated 4.7 out of 5 across all 534 reviews, and 4.7 out of 5 on Google from 530 reviews, checked 9 October 2026.
3 reviews from tenants, rated 4.0 out of 5 on average. For example, Chris wrote: "I've now been a tenant in one of the properties with Lets Live Leeds for just over 6 months. I've been really impressed by how nice and helpful they are. I ..."
Yes. In The Trusted Agent 2026 awards: Lets Live, Leeds won Trusted Agent.
Lets Live Leeds, Regent House, 2 Regent Road, Leeds LS18 4NP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
