Hunters Wetherby reviews in Leeds

★★★★★ 1/5

Trustpilot

Damaged our house, and we're not even their clients!

Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.

James · 15 March 2026

★★★★★ 1/5

Google

Save yourself the hassle and don’t bother. From the moment we met Justin at Hunters, I should’ve sensed that something was wrong. He was full of the miracles he was going to work, how he would sell our house in days, not weeks or months. We fell for his lip service, telling ourselves it was enthusiasm, and listed with them. We thankfully negotiated to not pay the £165 he was asking for up front for “professional” photographs. This was one of our better decisions - the photos were less than ideal. I had to ask Hunters to re-edit them and turn down the saturation as all of the oak wood throughout our home looked bright orange! The photographer was from an external company and was also an arrogant piece of work. After a week or so on the market had passed with zero communication from Hunters, I called them to ask for an update. I was met with very little response and that they were not sure why there had been no interest (remember how I said Justin would sell it in “days, not weeks”...). I let another week pass to the same tune, no communication. I called again and their response was “let’s rejig the order of the photos on Rightmove”. Still nothing, and still no more communication. Our house is in a desirable area and is immaculately presented, so at this point I’m failing to see what the issue is. I’m asking Hunters who also have no idea. However the most worrying part was when I asked what their next steps were... blank. Nothing. No idea. Katy came out to see the house, supposedly so she could speak about it with first-hand experience to interested parties. I explained on her visit that I would like regular communication regarding the plan and next steps. I should point out that in my line of work I have to manage several projects at once and I often have to update stakeholders on progress. If progress is delayed, I am expected to reason out why and think of next steps - this is simply what I was asking Hunters to do. COMMUNICATE. After 5 weeks, we had whispers of a viewing. So I handed over the keys as we weren’t going to be around. I expressly stated that viewers are to either remove their footwear or wear shoe covers upon entering. I reiterated this as it had already been said on four separate occasions to two members of the team. I returned home to boot prints on my carpets. I have white carpets in my bedrooms. I turned on my CCTV which allows me to see into my porch way - no shoes were removed, and no covers applied. Absolute basic request, and disrespectfully not followed. I looked over the rest of the viewing, granted only from the outside of the property and also noticed an incredibly stupid move; When we left before the viewing, we put the bins out at the top of the drive. After collection, some ‘helpful’ individual decided to move the bins more into the drive where they were blocking the pathway down, sat just above some steps and right next to my car. Charlotte from Hunters arrived to do the viewing; She squeezed herself between the bins/car to go open up. She then squeezed herself back through to go wait for the viewer at the top of the drive. They arrive, and they all squeeze themselves past again. WHY NOT MOVE THE BINS?!?! What a brilliant first impression to make! Honestly, basic lack of intelligence shown at this point. After we came home and saw this, I asked for our keys back. Three days later and they’re not posted back through the door. There were whispers of another viewing but by this point I’d absolutely had enough of Hunters lack of professionalism, respect and communication. Basic things that they’re failing on. I terminated the contract (14 days notice negotiated, don’t let them fob you off with more) and went with another agent! EDIT TO REPLY - See inserted photo of "inaccurate" claim relating to incompetence. Charlotte waiting for the viewers to arrive, shortly before they walked through my house with their shoes on. Didn't take photos of the boot prints, it appears I should have. The only retort is to claim "inaccuracy" under the misguided assumption that there would be no proof. Wrong.NegativeResponsiveness, Quality, Professionalism

Natalie · 24 October 2020

★★★★★ 5/5

Google

I have been really impressed with Hunters attitude. We had the house on the market for some months and whilst it did not sell, Katy and the team kept me updated with the market and viewings etc almost weekly. We then decided to let the house using Hunters. We had previously let the house through another agency and Hunters service and efficiency is by far the best.They may charge a slightly higher commission but you get what you pay for! The only regret we have is that we didn’t use Hunters in the first place.PositiveResponsiveness, Professionalism

Rachel · 24 October 2020

★★★★★ 5/5

Google

If I could give more than 5 Stars I would!! I have recently purchased a property through Hunters in Wetherby and all I can say is that the team there are first class. It was a long drawn out process with many issues due to the size of the chain we were in and Katy and Beth were the only people who could keep everybody with what was happen right down to the last minute. Beth was especially fantastic all the way through the process, amazing customer service. If I ever think of selling a house I would gladly use Hunters. Thanks again.

Michael · 24 October 2020

★★★★★ 1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 5/5

Google

From the moment I engaged with Justin and his team, I knew I had chose the right agents, they had my property on the Market within 1 week and it was subsequently sold in under 1 week, with no issues or hiccups. I would highly recommend Hunters to anyone planning on selling their house.

Stephen · 24 October 2023

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 5/5

Google

The service is very efficient with Hunters Wetherby! We enquired to view a property and they came back to us within 15 minutes which is the quickest I have ever had then with any other agent. The lady on the phone, Lillie, was amazing! The questions I had on the property she knew of the top of her head. I was also offered other properties which she said would meet my requirements and they did! We are so excited to view these properties with Hunters and am sure the service will be amazing throughout the rest process if we wish to proceed! Definitely recommend Hunters whether you are looking to buy or sell. Very friendly and helpful!

Harry · 11 November 2024

★★★★★ 5/5

Google

Great service from Hunters, especially Seb who is new to the team but hit the floor running.

Christopher · 25 May 2025

★★★★★ 5/5

Google

Thank you to Grace Hardy for assisting with the smooth sale of my parent’s property. It was always a pleasure to hear your cheerful voice and willingness to resolve any queries or difficulties we had along the way. Highly recommended.

Denise · 25 June 2024

★★★★★ 5/5

Google

Top team in Wetherby Zoe went far beyond our expectations dealing with the whole sales chain at time. I can confidently say with out her I not sure sanity would have been retained. The rest of the team were on hand as well from Justin down they were all great. Our buyers used Purple Bricks and I know had no help from them after the initial sale, I would recommend Hunters at Wetherby if your selling in this area.

Mark · 25 October 2019

★★★★★ 5/5

Trustpilot

Jamie at Hunters -South West

Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie

ZOE · 18 September 2024

★★★★★ 5/5

Google

We have just sold and bought through Hunters. People say moving houses is one of the most stressful things you can do....but our move went so smoothly and cannot praise Hunters enough. Absolutely fantastic at communicating everything and keeping us in the loop. All the girls that we dealt with were friendly, polite and could never do enough for us. We mainly dealt with Katy and to be honest cannot speak highly enough about her both as a person and how good at her job she is. Highly recommend Hunters and would have given more than 5stars if possible.

Paul · 25 October 2018

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025

★★★★★ 5/5

Google

We are currently selling our house through Hunters. All the staff have been a pleasure to deal with so far. Our main contacts have been Will and Lillie, who have been so helpful guiding us through the process. They are always quick to respond to any queries we may have and we always feel in the loop with what’s going on. Our house sold very quickly, within a couple of weeks which was amazing! So far we have had a relatively stress free experience. We would 100% recommend Hunters!!

Emma · 23 September 2024

★★★★★ 1/5

Trustpilot

Money for nothing

Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!

Dawn · 31 October 2023

★★★★★ 1/5

Trustpilot

Are the staff in the Highfield Road…

Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.

Jeff · 9 October 2025

★★★★★ 5/5

Google

Everyone at Hunters have been great with our sale and purchase. Special mention to Louise who kept us going and would always ring us every week with an update and whatever you asked of her she should do it straight away! Very professional but had a good laugh at the time! Would definitely recommend! Thank you for all your help!

Hannah · 24 October 2022

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Google

Had used another agent and not sold our property. Went on with Hunters and had an offer within days and completed the sale 7 weeks later. Special thanks to Darren and Louise- helpful and efficient throughout. Should have used Hunters first time around. Would highly recommend

Andrew · 24 October 2023

★★★★★ 5/5

Google

recently bought our house through hunters wetherby Louise especially made the process so easy and her communication was excellent throughout if we sell in the future we will definitely come back and recommend to all our family and friends

Olivia · 9 December 2025