Hunters Wetherby reviews in Leeds

★★★★★ 5/5

Google

Lillie is friendly, helpful and professional. She is very patient and accommodating with regards to 2nd or 3rd viewings. She always gets back to you when she says she will and is very punctual, I can highly recommend her.

Marco · 6 June 2025

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

Grace was very helpful when I attended the branch and went above and beyond. It is always a pleasure

Gerald · 10 December 2025

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

Yet again first class service from Justin, Louise and team at Hunters Wetherby. Our house was valued and viewings lined up within days and subsequently a sale was agreed. Hunters were in constant communication which is imperative. Thank you very much. Highly recommended.

Claire · 15 March 2025

★★★★★ 1/5

Trustpilot

My experience with Hunters was deeply…

My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!

Yina · 20 May 2026

★★★★★ 5/5

Google

Sebastian was so helpful and hard working at all stages from visiting the property until the final settlement. The property is lovely, too!

Alberto · 16 October 2025

★★★★★ 1/5

Trustpilot

Invasion of privacy-HUNTERS LETTING AGENTS IN TRING-why not answering e mails matters

HUNTERS LETTING AGENTS IN TRINGThinking of renting via Hunters in Tring?My experience is very poor, at the moment they are not even replying to my e mails. Have had lots of problems with hot water etc, but my Xmas has been ruined by landlord taking it upon themselves to enter my home, poke around, opening cupboards etc, comment on water heater left on, all whilst I am away, under the pretext of a non essential repair that has been outstanding for 4 months at least. Hunters seem to think this is all ok, no reply to any of my e mails (nothing new there), for the last 4 days. I think this is really irresponsible behaviour by a letting agent as this feels like an invasion of privacy, am struggling to get early flight home to try to stop this from happening.I think there are good reasons why Hunters don't actively have a trust pilot account, on reading the reviews that is understandable.

Julie · 28 December 2024

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

Chris and the team at Hunters Wetherby have gone over and above any estate agent I have previously dealt with to assist me in my recent rental. Nothing has been to much and it has been an absolute pleasure to deal with a very professional team at Hunters in Wetherby.

Gill · 10 October 2024

★★★★★ 1/5

Google

If I could have left zero I would have. Where to begin with this shambles of an agency. Firstly having worked in agency for 14 years, I’m no stranger to the inner workings of an estate agency branch, but the practices of Justin and his team are shockingly below par. We bought our home through Hunters and against my better judgement I decided to give them the benefit of the doubt and use them to sell for me. We asked for the brochure to be edited to include a photo of our studio, this was never done. We did all our own viewings as we didn’t have faith that they could do an effective job of it. We were then being pressured into taking a lower offer than we wanted despite having two people bidding against one another, luckily my partner pushed back and told them no and we got 5K more than we were told was a “strong offer”. The real problem is with the post sales process, or should I say lack of. Katy Huscroft is beyond useless and her waffling, rambling updates meant zero sense, especially to someone who actually knows what they are talking about. In addition, we were never given updates unless we chased for them. In the end I complained to Louise about her and to her credit was the only person who actually did anything of note. Towards the end of the process I ended up just laising directly with the buyer to chivvy the process along (this was also suggested by the agent I was paying to do this job), as for a very simple no chain sale, it took 14 weeks. We completed this Monday just gone and within a 24 hour period I had received three calls, an email and a text message from both Louise and Justin requesting the fee. I did reply to both Louise and Justin letting them know I was on a zoom call all day and I would pay them once I got chance, so it was hardly like I was ignoring them. To top it all off, at 11:36 PM yesterday evening I received a message from Franchise Owner, Justin bluntly saying “Joe, where is my commission?” And it included a screenshot of his internet banking. I paid “his commission” within 36 hours of completing and let him know exactly my thoughts of his message. In keeping with their contact mantra, I received no response. I’m not one for writing reviews but Justin’s final message incensed me so much, I felt compelled to leave one. There are some truly great agents out there who work very hard for “their commission”, Hunters Wetherby are not one of them. This is a lesson learned for me, trust your judgement

Joe · 24 October 2022

★★★★★ 5/5

Google

Thank you so much Louise and the team at Wetherby Hunters for selling my tadcaster house! They marketed it brilliantly, were really nice friendly and proferssional throughout, and dealt with all sorts of issues including me breaking my leg just before it was due to go on the market (!) which actually ended up being the least of the issues... Lousie did a great job of chasing up the buyers solicitors and estate agents (anyoen reading this considering using online estate agents, DO NOT DO THIS it will slow everything down, in fact make sure your chain does not involve any online agents at all if you can!!!) and also being super easy to contact and quick to reply and keeping me informed with every twist and turn this property sale has thrown at us! I hope you enjoy your choccies as you deserve it for putting up with the chain issues for so long! Finally we got there!! I hope the buyers enjoy the new house, and if i ever sell another house i will use Hunters again. Thanks so much everyone!!! Gill xxx

Gillian · 24 October 2022

★★★★★ 5/5

Google

From the outset, Hunters demonstrated a genuine interest in me as the customer and my property as an individual home. The detailed market analysis clearly showed Hunters understanding of exactly where my home was pitched in the market and this, together with a Customer Online Property File and most importantly, a dedicated Sales Manager to oversee the entire process. Whilst Hunters of Wetherby stood head and shoulders above all other estate agents, a very special mention to Katy Huscroft who carefully, patiently and very professionally, acted as a buffer between seller, buyer and solicitors and offered reassurance, clear and accurate channels of communication and most importantly was “just there when needed”. Thank you Hunters and most importantly, thank you Katy.

Andy · 24 October 2022

★★★★★ 5/5

Google

Currently seeking a house to purchase, and have had a really good experience with Charley at Hunters. She's really understanding about our quite specific requests as a buyer. The properties which have been sent through so far have been perfectly tailored. She's a delight to deal with on the phone, and feedback after viewings has been well received even if negative. Contact has been appropriately and reassuringly frequent. I feel in safe hands and am looking forward to the search process with herself and Hunters, which is sometimes daunting when dealing with other less empathetic or understanding agents. Highly recommend them as a buyer.PositiveResponsiveness, Quality, Professionalism

Tristan · 24 October 2022

★★★★★ 5/5

Google

Our experience with Hunters has been fantastic from start to finish with everyone we've dealt with being responsive, friendly and proficient. Throughout the process of selling and buying a house with them, they have shown how valuable having an estate agent working for you really is. Our house was on Rightmove, with lovely photographs, within less than 2 days from instruction and even before this happened they had engaged with a number of potential buyers to gain interest. Their management of viewings and negotiations was also excellent and we couldn't have been happier with the conveyancing solicitor that they recommended. After this, their commitment to managing the chain really made sure that everything went as smoothly as it possibly could. We had some challenges along the way, with other parties being unresponsive, and Louise in particular really worked hard to keep everything moving and ultimately got us into our lovely new home! Thanks Justin, Katy, Louise and Charley (and anyone I've missed) you really were worth every penny!

Tanya · 24 October 2022

★★★★★ 5/5

Google

We've recently both sold and purchased a property through Hunters Wetherby and our experience has been outstanding. Through all facets of the sale and purchase processes, we've found the whole team to be well informed, professional, responsive and highly proactive. As issues in the chain became a little more complex, they were on hand to manage the process through to completion, working hand in hand with our solicitor, and really demonstrated the value of having a trusted and experienced estate agent in the process. We'd have no hesitation in recommending Hunters to anyone looking to buy or sell a house. Particular thanks to Katy, Charlie, Louise and Justin who have all been involved at various stages and have been great people to deal with.

Chris · 24 October 2022

★★★★★ 5/5

Google

I would like to say a very big “THANK YOU!” to Chloe at Hunters Wetherby for all her help and care in our search for a new property and for making us feel like valued customers. Chloe is professional, genuine, helpful, friendly with impeccable customer service and it was a pleasure to have had her guidance. I wish Chloe every success in her future and she is an asset to the company. Keep up the excellent work! :)

Grant · 24 October 2022

★★★★★ 1/5

Trustpilot

Bone idol

Bone idol. Lost a sale because of their lazy attitude. Tried another local company house sold in a week.Just don't bother. The estate agent who sold my house said that hunters are just sweeping up local businesses in a big takeover move. All fur coat and no knickers. Dealing with a 16-year-old sales agent isn't a pleasant. experience. Wetherby branch. If you also check online they say they use Google reviews which they don't.

Hairy · 1 May 2026

★★★★★ 5/5

Google

Currently selling our property with Hunters Wetherby. The team have been nothing but amazing so far. Helping us get on the market quickly. Photos are great. Special shout out to Paige for being amazing and helping every step of the way. Highly recommend!!

Kirsty · 10 December 2025

★★★★★ 1/5

Trustpilot

Viewed a rental property

Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!

Darren · 14 September 2026

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 5/5

Google

Absolutely brilliant service from everyone at Hunters Wetherby. We were particularly impressed with Louise and Justin, who consistently went above and beyond to ensure the entire process was as smooth as possible. Their commitment to excellent communication was outstanding; calls and emails were always responded to within very short timescales, which made a significant difference. Highly recommend!

VBM · 10 December 2025