5/5
GoogleVery nice letting agency! Kennedy was very helpful throughout the signing, responding to our questions very quickly and professionally! Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Leeds
Haus Sales and Lettings reviews in Leeds
★★★★★
304 reviews across 2 platforms
14 St. Annes Road, Headingley, Leeds, LS6 3NX
Part of haus, see every office.
Haus's office in Leeds, at 14 St. Annes Road, is rated 4.4 out of 5 across 304 reviews on two platforms, including 294 Google reviews rated 4.4.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
GoogleAbsolute 5 stars! Great staff, go the extra mile to help. Found me a property with short notice and moved me in within 5 days. Highly recommend. Thank you to Holly, Steph and Becky.
5/5
GoogleI just had a really positive experience today viewing properties with Kimberly. She was really friendly and professional. Kimberly phoned me to book a viewing for some properties I had enquired about and added some extra viewings which she thought might also be suitable. I really appreciated her doing this. I would happily view properties with Haus again.
1/5
GoogleDO NOT RENT 41B ST MICHAELS ROAD. One star is generous for this agency. Please save yourself a lot of stress and find a competent estate agent who won’t take advantage of you. Working in digital marketing myself, I’m pretty sure most of these 5 star reviews are fake/paid for. The house we rented is not suitable for people to live in. It’s freezing cold and mouldy. AND THEY DONT FIX ANY PROBLEMS DESPITE COUNTLESS PROMISES. AFTER FIVE MONTHS IN THE HOUSE THEY HAVNT EVEN GIVEN US A HOOVER, FIXED ANY OF THE BROKEN BEDS OR FURNITURE, DEALT WITH THE DAMP OR EVEN PROVIDED US WITH NEW MATTRESSES. THE HOUSE IS IN SUCH A BAD CONDITION I HAVE HAD TO MOVE BACK TO MY PARENTS HOUSE. I have become so ill from the house I’m experiencing panic attacks and it’s affecting my career. Despite this, Haus and the maintenance company pass blame between each other and won’t sort anything out. Moreover, someone at Haus, or at the maintenance company (RNL) mixed up the meter readings so we don’t even know who our energy supplier is. This has caused an incredible amount of stress separately. The maintenance company and Haus are separate companies. This silly game makes it INCREDIBLY difficult to get anything sorted.
5/5
GoogleI had a viewing (in fact, two viewings) with Kimberly. It went very smoothly and she was extremely helpful. She kindly provided all the information that I need and other relevant information too. She is definitely a reliable person to have a viewing with. Thanks!
1/5
GoogleOur experience with Haus was that they were literally only there to get us to sign for the house and then literally everything else was a "Maintenance Issue" and was redirected to a separate maintenance company, including issues like returning the keys! The fact that our tenancy was with 3 different parties just caused confusion and was completely unnecessary bureaucracy. They made a list of agreed works before moving in that was signed by the landlord and at least one of those which was to treat black mold in the bedroom was still not treated at the end of our year long tenancy. Another issue was that Haus took from the start of the tenancy in July until April without contact (during a national pandemic) to arrange to extend the tenancy by one month. My partner and I had made alternative arrangements since we had not heard anything and Haus tried to suggest that we were therefore liable for the rent for that extra month despite not having signed anything. Despite being a young professional I was at every stage treated like a student and it is clear that Haus were keen to get away with whatever they could. They are keen to squeeze every penny they can out of tenants and do absolutely no work to support them. Avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am a man who has moved in to the local area and I am having a party, (hence the crisps). And as such I was looking to buy a house. I must say that I’ve dealt with useless estate agents in the past but this was simply not the case with Haus sales & lettings. The enthusiasm, customer service and pizzaz that I was offered was second to none. Lillie in particular was so helpful and understanding of all of my requests. Our agent was wearing a nice fleece when she showed us round the hoos and really knew her semi detached from her terraced, her fridge from her freezer and her conservatory from her utility room. Would highly recommend this company to any men moving into the local area hosting a party.
5/5
GoogleKimberley showed us around the property, and she was incredibly helpful! She is extremely knowledgeable and was able to help us with our queries and finalise our property. She was willing to go out of her way to help us with the details when it came to letting application. Haven’t dealt with anyone better in Leeds!
5/5
GoogleKimberley was very efficient, friendly and helpful
5/5
GoogleKimberley was awesome.
1/5
GoogleHere's an email to their branch manager about all the issues I had during my tenancy/ dealings with Haus. No apology, and after seeing other reviews online about them elsewhere seems they do nothing to resolve their issues. Avoid at all costs. Hi Chloe, Just a few things I wanted to highlight that I experienced during my tenancy. When I first signed my contract I was told that the electricity would be on a meter and that I would be able to top this up by going to most shops and purchasing a top up card, this information was incorrect and the only way I could top up the meter was by going in to Hyde Park properties, apart from this being an illegal practise by HP properties, it was incredibly inconvenient when working and studying full time, especially when HP properties don't open on a weekend and even during the week they seemed to be randomly closed for hours at a time. If I had known about the meter situation I wouldn't have signed the contract in the first place. I also wouldn't have signed for the property if I had known that I would be passed on to a completely different agency, I chose Haus because I believed you to be a professional agency who would deal with any situations promptly, instead, after I had signed the contract I was told I would be passed on to HP properties, an agency ran by one man who chooses his opening hours, doesn't answer the phone, doesn't answer emails (to the point I was almost left homeless because I couldn't get a reference from him with out having to take time off work and persistently going in and asking him to resolve the situation until he got someone else to write the email) and would ignore repair requests which left me without a fridge for three weeks and almost half of the lightning in the property not working for the entire tenancy. For months, I would be getting daily emails and texts about viewings, the majority not within the required twenty four hour notice period and sometimes only being given two hours notice. I called multiple times to express that I wasn't comfortable with this, a few of these calls I was spoken over/ to rudely and told it was a system error, I understand it happening once or twice but persistently for months is unacceptable, when I would ask to speak to yourself I was told that they were the manager or completely ignore me. Finally, when trying to claim my deposit back I called your office to enquire about how to go about this and was told it had nothing to do with yourselves and I would have to go through HP properties, after multiple calls and emails which were ignored I was finally forced to go through deposit protection, delaying the process by three weeks, this was extremely time consuming, frustrating and stressful and all due to being given the wrong information. While I don't expect anything to be done, I would like you to know how disappointed I am with my experience with your branch and that when you work in partnership with HP properties and when your staff are ill-trained, ill-informed and provide false information it can massively, negatively impact peoples lives. Regards,
5/5
GoogleI highly recommenced Haus. I have recently viewed a property with Becky and she was incredibly helpful. Not only was the service great, I was also impressed with the fact that the property looked just as it does in person as it does online in the photos which is something I find important. Overall my experience with Haus was unlike others I have experienced when looking for a property as a young professional. 5/5 would always recommend.
5/5
GoogleKimberley did an excellent job with the viewing. Most questions were well answered in an honest and respectful way. Trying to find a rental is challenging but she did a great job in making the process less stressful.
5/5
GoogleVery helpful in choosing the right house for me and my flatmates and made the whole process very easy and simple for first time house owners. Perfect company for students who know little about renting a house or in general people who are buying a house for the first time.
Agent replied · 24 August 2024
Hi William, Thanks for your review! Great that we could help you find your new home!
1/5
GoogleWe moved into a dirty house i.e. Filthy carpets, holes in the wall, the shower head fallen off the wall, issues with access to the meters. All reported at the time we moved in, however when we moved out we were charged, along with a broken washing machine that was clearly in no fit state to use, walls replastering. When we came to leaving the property it took over a year to retrieve our deposits. Researched online and similar issues with other people who used Haus.
1/5
GoogleWe had high hopes for this letting agents! We couldn’t have been more wrong! We came across their ad for a property on Rightmove, stating a price per week. We even called them to check the price was right before booking a viewing. We travelled all the way from Northampton to Leeds to view this property to find out on arrival that the price stated was actually per person, per week. As you can imagine we were quite annoyed so we called their office and they gave us ever excuse to why they weren’t at fault. If anyone is interested in any of their properties, CALL THEM. Double check the ad is right. Spell it out to them that your interested in the whole property and not just one room.
1/5
GoogleWe were assured again and again that we would have a bills packaged arranged by Haus and and was one of the reasons we signed with them and in the end they did not sort a bills package with us and gave us no help in finding one, communication was extremely poor, I only found this out after sending multiple emails asking questions , if they knew they could not give us a bills package why could they not email all of the tenants and tell us instead of us finding out months later only because we kept emailing and asking questions, if we had not asked would we have even have found out??? Poor communication and false promises is the definition of bad faith .
1/5
GoogleThe worst agency I've been seen in Leeds. In the first time you go to see the flat they help you in some points but they don't tell you everything about the property as my case. And after moving to the flat when I want anything the replyed "call 📞 the landlord" even in small things, I want to know what is the point to sign the contract with you if you can't help me in anything while I am living in the flat. It was a terrible experience.
5/5
GoogleBecky was brilliant from the first email to going through with the rental ! Professional and showed the company on a great light.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a really good experience with Haus, especially as our move was during the lockdown period. Steph was really helpful and the property is excellent.PositiveProfessionalism
5/5
GoogleHad a fantastic experience, haus were professional, helpful and gave guenuine opinions. We found our house as a recommendation from them, it wasn't what we originally were looking for but it turned out to be perfect! Couldn't recommend them enough, quick easy and perfect for busy students!
Agent replied · 24 August 2024
Hi Sophie, Thanks for your review. We're happy we could help!
5/5
GoogleVery helpful and friendly staff, especially Chloe. They made the process of looking for a new home so easy for me and with as little stress as possible!
5/5
GoogleQuick response to requests and extremely helpful. Shout out to Emily! Cant recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently signed for a house with the help of Kennedy McPhee. She was very friendly, extremely efficient (paperwork was sorted in less than 24 hours!) and made the process so easy. An added bonus was that the house we signed for was one we hadn't booked to see, but Kennedy had shown us based on our preferences. Thanks!
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