Bridgfords Leeds Sales reviews

★★★★★ 1/5

Google

Executive branch Manager - Alia. The most awful experience, I have moved out of the property 17 days ago and they have illegally withheld my deposit from me. I have received no communication from Bridgfords whatsoever and after leaving numerous voicemail messages and requests for a callback I unfortunately received a callback from the exec branch manager today, I cannot express how rude she was. Throughout the conversation, she wouldn't allow me to speak, shouted down the phone and interrupted me at every opportunity. Not only are they illegally withholding my deposit, to be also lied to when I've received no communication from them since before I moved out, not even a key collection is absolutely out of order. A real shame for everyone involved, whom have all had to make complaints about the inefficient member of staff.NegativeResponsiveness, Quality, Professionalism

Alexx · 25 October 2022

★★★★★ 1/5

Google

Bridgford's allow landlords who provide flats that are not fit for human habitation to use their services. I rented a flat in the Leeds Dock area which was not cleaned prior to the start of the tenancy, which led to mold in the freezer, rotting food residue in the fridge, and an infestation of carpet moths in the bedroom. It took nearly a week for a cleaner to deal with the first two problems. The moths took several weeks to remove because my landlord refused to pay for an additional tradesman to assist the pest control person in moving a heavy and fragile wardrobe. I had to threaten to involve Leeds City Council Environmental Control before the landlord agreed to fix the issue himself. Furthermore, on leaving the property, the landlord tried to claim for several defects in the property that were listed on the initial inventory (and therefore I am not liable for), which has led to a prolonged deposit dispute. Bridgford's are also disorganised, I did not receive my tenancy contract until the day before the tenancy was due to begin, which is very poor, compared to other letting agencies I have used before.

Daniel · 25 October 2022

★★★★★ 1/5

Google

I have recently dealt with the company and found them to be extremely unprofessional. After seeing a flat that we contacted them to register our interest we were sent an application form for a different flat than the one we enquired about. Upon ringing again, we discussed the correct flat with a separate employee who informed us that the company 'don't really do application forms' but work on holding deposits alone, so if the holding deposit was paid then we would secure the flat. I asked if the employee could send me the details to pay the holding deposit, which I was told would be sent to the email address provided. Within an hour of ending the call the price of the flat was changed from £825 per calendar month to £900 per calendar month. Once again I called as I had still received no information despite ringing as soon as the advert was issued, and was further informed that the flat had now gone. The company was incredibly unprofessional and I would highly recommend avoiding any dealings with them.

Callum · 25 October 2022

★★★★★ 1/5

Google

The fake 5star reviews referencing Alia Gould are ridiculous. I rented with Bridgfords and I had the worst experience of my life. The branch manager (Alia Gould) is rude, she simply doesn't do her job and she failed to provide me with the tenancy agreement for 3 months. Oh and if you think you can reach out to the regional manager to complain, that's not going to happen either - they're pretty useless. I think the upper management should reconsider the way they hire / promote their employees.NegativeProfessionalism

Mihaela · 25 October 2022

★★★★★ 1/5

Trustpilot

Dear sir/ madam

Dear sir/ madamI am writing to you to inform you that I currently live in cubic apartments in Preston. I've been living there for eight months now with myself and my partner my day job i dpund out found that a lad had been squatting in one of the flats he's been letting homeless people into the building and on numerous occasions they been seen selling drugs. Also damaging letterboxes and robbing people's mail. Pictures were put up of males ecr I informed ppm management there room number and police but males still live there day and night it's getting bad my misses is scared I have to walk her every were. Were moving soon but this is not on. I should not have to move because police and building people don't do anything. I'm informing you hopefully something can be done soon .he'd been selling drugs and bridgefords refused to help at all. They were not helpful at all they have a duty of care and didn't care at all just about there money .

Customer · 10 July 2019

★★★★★ 5/5

Trustpilot

Great experience with the Gosforth branch

Great experience with the Gosforth branch. I’d been struggling for almost 6 months with another estate agent to get my flat ready and tenanted. It only took Jennalise and team 2-3 weeks to have the apartment readied and tenanted after taking the keys from the other agent. She was very hands-on, responsive and professional. Thank you so much!

David · 12 May 2023

★★★★★ 5/5

Google

Oli was really helpful over the phone and booked me a viewing.

Mya · 16 July 2025

★★★★★ 5/5

Trustpilot

Great experience with Maciek…

Great experience with Maciek Starczewski. He had remortgaged my house when no mortgage brokers could help. Huge thank you ☺️.

Aiman · 29 June 2026

★★★★★ 1/5

Trustpilot

Cancelled 2 Hours Before - Didn't Tell me!

I had a viewing booked in Leeds with Bridgfords today, I went to the property 5 minutes early and rang them to let them know I had arrived and asked who I was expecting to meet. A rude man answered the phone and told me my viewing was cancelled and they had text me to let me know. I informed the man I hadn't received a text of cancellation and he insisted I had, I asked him to check the number and the number he gave me didn't have enough digits. Clearly Bridgfords is hiring the brightest bulbs, how long have mobile numbers had the same number of digits for now? Not only did I book time off work to come to view this property but no one thought to double check the number when sending a cancellation text (Which was only 2 hours before the viewing was meant to be anyway). Not to mention the agent didn't even have the keys to the property! Imagine advertising a property and taking viewings with no keys!! Worst "Estate Agents" I've ever dealt with, and will be boycotting all properties through these agents in future.#WasteHisTime2019

Aaron · 4 April 2019

★★★★★ 5/5

Trustpilot

Recently moved to Huddersfield

I have recently moved to Huddersfield from London and Bridgfords was incredible. Sarah has been with me through the whole process and has been really helpful with all my enquiries. Also got back to emails quickly which is great as moving can be stressful. There was a welcoming pack of goodies when I got to the property!! Very satisfied with their customer service.

Jessica · 3 November 2022

★★★★★ 1/5

Trustpilot

Very bizarre ethos

My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.

Paul · 22 October 2024

★★★★★ 1/5

Trustpilot

Scheming, conniving people

They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.

Emily · 18 October 2018

★★★★★ 5/5

Google

My partner and I recently let a flat through Bridgfords and it was a great! Really quick and the employees were really helpful. In particular, Alice - she showed us round the property and answered any questions we had. She also helped us secure the property so easily and without any stress :)

Ellie · 26 July 2024

★★★★★ 5/5

Google

Thank you so much to Nadia for helping me locate a great investment opportunity! Would highly recommend! Kind regards

Sami · 9 April 2025

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Google

I'd just like to make a special thank you to Helen at Bridgefords. We viewed several properties with her in Leeds and, although we eventually purchased a different property, she was by far the most friendly and helpful estate agent we dealt with through our hunt for the right home! She changed our opinion of estate agents; she gave us all the time we wanted; didn't give the usual sales 'speak' and was happy to give us all the advice she could. If only the property we wanted had been available through Bridgefords, I'm sure it would have been a pleasure and gone extremely smoothly! Great lady - thanks again!

Ed · 11 January 2017

★★★★★ 5/5

Google

I moved from Canada and before I even came to the UK, I was able to get a place and everything was done prior to my arrival! It was very simple and organized. Becky Hough was an amazing help she responded to all my emails instantly. Once I arrived with my luggage's at the office not having a clue how to get anywhere the staff at Bridgfords helped me find the closest shopping centers and they took me to my place helped me carry all my suitcases which were not light! I thought finding a place would be completely stressful but it really was not thanks to Becky and her team who made it super easy and such a delight! I would definitely use Bridgfords again! Thank you!

Monika · 26 October 2016

★★★★★ 5/5

Google

First class experience, All thanks to Lee Asquith my property manager for his effort to help me with everything I have asked for. Also a big thanks to Brad Collins who was helped me throughout the process when I get my property last year. Overall thank you for all Bridgfords team their attention with customers. I definitely recommend this Agency to anyone wishing to let in Leeds and their current G+ low rating are unfair. Thank you for everything and I hope to dealing with Agency like yours. Good luck

Khaled · 26 October 2016

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026