Bridgfords Leeds Sales reviews

★★★★★ 1/5

Google

Unprofessional service. I had two appointments to see two properties on 10/07/2021, nobody from Bridgfords showed up. I have called 10 times and the answering machine was mentioning that all the agents are busy. I went to their office and I asked why nobody show up and they said that they have an issue with the appointments. They mentioned to me that they will call me in 20 min to see if they available to show me the property. I was waiting to receive this call, but I never received it. I went again to their office and they told me that one person was outside of the property and it was not true because I was waiting in the front door of the property. They were not professional; they do not respect the appointments and they do not think about the customers. I asked for the paper to write a complain and they did not give the papers, they told me that they will send me an email on Monday (12/07/2021) for that.NegativeProfessionalism

Ignacio · 26 December 2021

★★★★★ 5/5

Trustpilot

Chris Parkin was my mortgage broker

Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.

Amanda · 10 June 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.

Sarah · 20 January 2026

★★★★★ 1/5

Google

Incredibly unprofessional. I twice arranged a viewing for a property where no one from the lettings team turned up. I was unable to get through to their office to find out where they were. No one contacted me to apologise. Inconsiderate to be repeatedly wasting clients time.

Claire · 26 July 2024

★★★★★ 1/5

Google

Absolutely pathetic. Do not waste your time, effort or money on these incompetent agents that are in their letting department. We were rented a dirty flat (which they said they cleaned), upon leaving we were hit with a cleaning fee of 100 pound and a further damage fee 50 pound for damages that already existed before we moved in.

Kyle · 29 November 2023

★★★★★ 4/5

Google

I have updated my review from a 1 star to 4 stars. After leaving earlier review the team got in touch to correct the mistakes and they are much more responsive even responding outside of working hours. I have now viewed many properties with Bridgefords (previously was difficult to get a response) and each time has been organised very easily. Sadly I haven't found exactly what I'm looking for but I have quite difficult wants so that's not the fault of Bridgefords. They have the most variety of apartments and price them well for the market - although some reductions on unlet properties it's not as drastic as other agents who market a £850pcm apartment at £1200 and then eventually reduce it down. Bridgefords seem to be marketing their properties fairly and reasonably priced.NegativeResponsiveness, Professionalism

Caitlin · 25 October 2021

★★★★★ 1/5

Google

I am a current tenant at Bridgfords and due to move out in July. I am left feeling relieved that I no longer have to deal with this letting agents again, to put it kindly. My move in was delayed a week and half due to the legal electrical checks not being completed in time between the previous tenant to me moving in (which was apparently more than a week). Not mentioning that they only decided to tell me this when I was 10 minutes away in my car. I was left stranded so had to sleep at my parents house on a sofa with all my belongings in several cars overnight for the whole time I was left practically homeless. I had to keep ringing them to chase this during the time I was sofa surfing to find out the updates on when the electrical works had been booked in so I had a new date of move-in. A new date was confirmed finally, so I moved (again) but within a few days I could see issues with the property which I quite simply couldn’t be bothered raising because I was exasperated with complaining. The paint on the walls were discoloured and stained in places, they said a deep clean would be made prior to my move in but this was definitely not fulfilled because there was dust everywhere and marks on the kitchen cupboards and all inside, and this was during COVID, may I add. Additionally, my patio doors leak when it rains (still ongoing with property management). I’ve read all the previous reviews about the deposits being held far too long or money being taken from them due to paint not up to standard, which in turn has made me worry about when I do move out. Am I going to get tarnished with the paint problems or get money taken from me when the issues were here from day 1? Or will they keep hold of my money for months until they are happy to give it back because I’m not going to fully deep clean it? ... Yes, i’m going to clean but not to a deep clean standard. To make matters worse, every time I’ve conversed with the Bridgfords team (thats if they ever picked up the phone after multiple attempts), they would rush the call because ‘they’ve been busy’ (in their words), they would seem disinterested and quite simply careless. But all this makes sense because I’d be the same if all the reviews were bad like I’ve been reading! I’m not even over-exaggerating this either. This is exactly how it is. I’ve not dealt with 1 single happy or helpful person who comes across like they want to help. They all seem too busy and as if you’re not important. My future searches for properties will be held in a very sensitive way, and I will be very cautious when I see Bridgfords as a letting agent for a property. I will make every effort to avoid them, and I think you should too.NegativeResponsiveness, Quality, Professionalism, Value

Kieran · 25 October 2021

★★★★★ 1/5

Google

AVOID AT ALL COSTS. My partner and I put a deposit down for a property in early June. They told us that a credit check would take two weeks. After two weeks, we didn't hear from them, and later found out that we hadn't passed the credit check (which wasn't a problem we'd had with any other lettings agents). This really slowed down our moving process, and stopped us from viewing other properties during an already very stressful time. We found another flat, so were willing to let this issue with Bridgfords go, provided that we got our deposit back. Three separate members of staff told us that this would be fine, and that they'd process this for us ASAP. After two months of calling and emailing, we were repeatedly ignored, or told this would be 'looked into' and we'd get our money back soon. Today, my partner spoke to the manager, who just told us we won't be getting our money back at all, and that the three other employees were wrong. This is an extremely poor response after two months of chasing a solution. It reflects very badly on Bridgfords that their way of dealing with this was to completely ignore our attempts to contact them, and it feels extremely suspicious that they would completely go back on their word like this. They have not offered us any resolve to this situation, and barely even apologised. To summarise, Bridgfords are unreliable, inconsistent, display poor customer service,and are not a company you should commit to being in a contract with.NegativeResponsiveness, Quality, Professionalism

Jenny · 25 October 2021

★★★★★ 5/5

Google

My husband and I would love the share our experience so far when it comes to Bridgfords Estate Agents Leeds. We are currently in the process of buying our first home and its exciting. we both thought the process would be scary, chaotic and intimidating but, with Bridgford that simply isn't the case. The staff at Bridgford have been amazing not just in service given but with patience. They explain everything in full detail no matter how trivial the questions will be. We are kept informed and updated on every step of the way which is amazing. It is refreshing knowing that the service we are receiving is genuine and helpful, as you don't really get that these days. Would we recommend this company? YES! as they work hard helping you in achieving your dream home. Josephine and Michael.PositiveResponsiveness, Professionalism

Rufio · 25 October 2021

★★★★★ 1/5

Google

Absolute disgrace of a company! The communication from the team is terrible, they will take your money and you have to run them down in order to have a follow up. They almost never answer the phone and when they do they rush you off the phone with promises of call backs that never come. Alia the executive manager is extremely rude, confrontational and lacks any customer service skills as she hanged up the phone on me midway through conversation. She also spoke to me in an extremely condescending manner as if I were a child. In addition she also rushed my partner off the phone, further proving my point of the lack of communication we have received during our experience with Bridgefords. When you as a customer show levels of upset or frustration with how you are being treated you are told that you are being loud and the issue at hand is either overlooked or denied. An experienced manager needs to handle these situations with care in order to resolve the issue, and not further escalate it which is unprofessional. After raising my concerns we were then withdrawn from the property of our choice and our holding fee was refunded, as “our expectations of the company where too high”. Quite frankly I’m not phased about this as judging by the other reviews on here we most definitely dodged a bullet. I told Alia about the negative reviews to which she dismissed as “only people who have a bad experience would leave reviews” I think the company need to be focusing on why so many clients feel this way as they do nothing to reassure or support their clients. If you are looking into renting a property with this agency I would proceed with caution.NegativeResponsiveness, Professionalism

Courtney-Keesha · 25 October 2021

★★★★★ 1/5

Google

This is must be the worst letting agent in the world. I reported many issues in the apartment, and they sent no one. Even when I call them, they either hung up or don’t return the call. Avoid them!!

Saad · 27 November 2024

★★★★★ 1/5

Trustpilot

made me complete 5 recaptchas to…

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Nicholas · 13 August 2025

★★★★★ 1/5

Trustpilot

Just don't waste your time

If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.

Jonathan · 2 September 2025

★★★★★ 5/5

Google

I went into bridgfords leeds last week to see what my renting options were as a first time tenant. I spoke to a woman named named Alia who walked me through a step by step process to be able to let an apartment in Leeds. I couldn’t be happier with the information I received and the customer service was outstanding.

Archie · 25 October 2023

★★★★★ 5/5

Google

Gave Bridgfords a task to find me a 1 bed flat in 3 weeks which was successful. Quite a quick process, communication all the way through and checked up on me even after moving in. Really grateful to Aaron & Alice making it as smooth as possible. Thanks!

Aliko · 26 June 2024

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. We’ve had mould and damp for more than 6 months and they’ve done absolutely NOTHING. Getting them to repair anything is almost impossible, they look at you like you’ve just taken a dump on their doorstep.

Chloe · 25 August 2024

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 5/5

Google

Efficient and pleasant staff. Rented my house out within days and took care of everything as i was called away to work for 5 days during the handover to the new tenants. Cannot recommend this company enough. Thank you Bridgefords

Steven · 11 January 2018

★★★★★ 1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

★★★★★ 1/5

Google

One of the whole UK worst Estate agent company very very bad service in last moment they said no to people they charged high fee but work quality & service worst ever seen in uk -0 rating very bad service

Ajay · 24 September 2024