Bridgfords Leeds Sales reviews

★★★★★ 1/5

Google

If I could give this Lettings agents a zero I would! PLEASE PLEASE PLEASE love yourself and do not go with Bridgfords. When I wanted to view the property they cancelled twice , even though I had travelled from across the country and I had to knock on the actual property to see if anyone was home to view it myself. I was then reassured the property had been cleaned and things had been fixed but nothing was. The place was filled with dead flies and mouldy cups from The previous tenants , amongst other things I do not wish to go into. Inventory was not done and my one year old daughter was trapped in her room, because they failed to fix the door handles , although they stated they would and I paid for this out of my own pocket! Please do yourself a huge favour and never get a property with them!

Ademilola · 15 October 2025

★★★★★ 1/5

Google

Warning: Avoid This Agency! First of all, the manager Alia is the worst. When I moved in, they failed to provide access on the agreed date due to "uncompleted procedures." I was forced to stay in an Airbnb for a week. Upon finally moving in, the entire property was clearly unrenovated: most room door handles were broken, curtains were damaged, and the heating system was faulty. We moved in September, but heating repairs weren’t addressed until December. Throughout my 10-month tenancy, I reported issues monthly, yet they ignored everything except the heating. I never received mailbox keys, calls went unanswered, and visits to their office led to endless buck-passing. They directed me to the building reception, who stated the agency managed keys. After they stopped replying to emails, I gave up. Upon moving out, they charged me £700 for "repairs and cleaning," including items I had reported (e.g., broken curtains) and a sofa already damaged before my tenancy. I provided move-in video proof of the sofa’s condition, but they ignored all communication afterward. After six months of disputes, I escalated to their headquarters. They refunded partially but still withheld over £700, including £100+ for removing Blu-Tack from walls! This is the worst, most shameless agency I’ve encountered in five years in the UK. The manager and his colleague consistently evade responsibility, dismissing complaints with "just email/call us," despite never responding. Feel free to contact me. I can show all the evidence.

Kai · 23 August 2025

★★★★★ 5/5

Google

Ollie has been brilliant at helping us sort our flat - we don’t live in Leeds currently and up to this point had a few negative experiences with flats falling through, but Ollie went above and beyond, organising a FaceTime call for us and a video viewing of a property, and also sorting us with securing it all in the same day. We have had great communication since from both him & Alice, always getting back to us quickly and keeping us informed on the process. We are still in the process of getting everything signed but so far has been the best experience we have had with a letting agent!

Sophie · 23 August 2025

★★★★★ 5/5

Google

I have been dealing with Ollie in order to agree a tenancy agreement and have had nothing but great service. I am currently living around 2 and a half hours from Leeds but Ollie has gone above to cater for my needs and organised a FaceTime viewing and also sent through a video walk through. This has enabled me to make an informed decision and also saved me the time of travelling to Leeds to view a property I may not like. I have further dealt with Alice who has also been very helpful providing extra information and walking me through the process. Overall I am very impressed with the customer service I have received by this team!

Ejscotney · 9 August 2025

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 1/5

Google

If I could rate lower I would. There's not enough time in the day to list everything that Bridgfords put us through while renting one of their flats. But to summarise, customer service was the worst I've ever seen and at times beyond belief. Point blank disregard, rude and at times aggressive, particularly from branch manager Alia Gould who is only in the position she is (and avoided being sacked since) due to her partner being in a high position in the company. The other reviews regarding her say it all, not to mention evidence of the fake 5star reviews about her. Alia made our lives miserable which at times felt malicious as we were a young couple she wanted to take advantage of.

Jayd · 26 March 2025

★★★★★ 1/5

Google

Had potentially the worst experience I’ve had with an estate agents because of this site. Alia is one of the worst people I’ve ever had the opportunity to speak to, I thought estate agency ‘management’ would at LEAST be professional and understand the basics of leasing regulations and policy but Alia has proved me wrong at every turn. I only wish I knew sooner so that I could avoid this site and person sooner. Good luck to anyone who has the displeasure of talking to her.

Jordan · 23 December 2025

★★★★★ 5/5

Google

I have recently used Bridgfords for the sale of my house and I can't speak highly enough of them, particularly Debbie Denby. Debbie was fantastic from start to finish. If it wasn't for Debbie's proactive approach to the transaction it would not have completed when it did. Debbie went above and beyond to get the sale done and I could not be more grateful. Joe Wilson was also really helpful. They offer a really professional but friendly service and would definitely use them again and wont hesitate to recommend them to others.

Christina · 23 December 2025

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 1/5

Google

Avoid avoid avoid. Completely unprofessional. Apartment was a mess when I first moved in. Then they charged me for cleaning when I moved out, even though I left it in a better condition than when I found it. Alia is the nicest person you'll ever meet. That's until you sign the contract and pay the deposit/rent. Then her true colors show. Please just avoid dealing with this agency altogether

Ahmed · 22 January 2026

★★★★★ 1/5

Google

Absolutely an awful experience with Bridgford agents. Today I went for a viewing for one of their properties in West Point and my viewing time was 2:45 p.m. I waited for 10 minutes and then called them and the wait lasted for 45 minutes after that when I called a lady picked up saying “You kept calling here but we are not in the property, my collegue is”. Firstly, whom do you expect me to call when your collegue isn’t here who was supposed to be 45 minutes before? And secondly, if you cannot stick to the time then you should cancel the viewing rather than keeping me on wait for so long. The experience was so disgusting and disappointing, will make sure to not come back to this agent and will let my friends know that too.

Subhankita · 25 August 2024

★★★★★ 1/5

Google

Would leave 0 stars if I could. There have been many horrendous issues with Bridgfords. The property me and my housemate are renting from Bridgfords was advertised as a 2 bedroom flat. However, they only gave us one working key and one fob to enter the building. They said they would 'speak to the landlord' about the fob. It is currently day 3 since the tenancy started and we still have not been given a fob. On the 29th of May, me and my housemate went back the agency and the branch manager told us to duplicate the key. When I asked if we could be compensated (since it is not our job to be doing this, all keys should have been prepared for us the day we moved in), she responded with 'it costs 2 quid'. It is not about the price but a matter of principle and professionalism. It is not me and my housemate's job to duplicate the key and it is unfair for us to pay for it. Also, it is about to be day 4 tomorrow and we still only have one fob. Additionally, when we saw the house, it was extremely dirty. There were cobwebs everywhere, it was dusty, there was rotting food under the oven, in one of the rooms the previous tenant even left their mouth retainers in one of the cupboards. There was mould on some of the windows, there was a mouldy cup left behind in the bathroom, the freezer was full of black mould on the silicone bit. The bins had rubbish from the previous tenant left in them and was FULL OF MOULD. The branch manager insisted it was professionally cleaned but I am not sure as to what exactly they were cleaning. It is extremely unacceptable for me and my housemate to be expected to just share a fob and a key and move into an extremely dirty house that was 'professionally cleaned'. I hope that these issues will be sorted ASAP.

Rose · 26 June 2024

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 5/5

Google

From my own experience, I would recommend Bridgfords. we rented a property with them last year. During my tenancy, they processed my requests quickly, and got things done when there were issues. Although there was a hiccup before moving in, I would choose them again. And especially Dale was helping us with the viewing and move in and check out. He's really professional and helpful.

Ron · 27 November 2024

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 1/5

Google

Awful - DO NOT RENT FROM THIS AGENCY. Complete waste of time, shameful behaviour and antics. Flat was not clean, refused to clean it, it was a living hell. If you do not want to live in the property you are renting with them, DO NOT PAY RENT, and do not give in to their bullying tactics, they will terminate the contract if you do not pay rent. Worst agency ever, cannot believe human beings like Alia and her 'team' exist AVOID AT ALL COSTS

Oumaima · 28 January 2024

★★★★★ 1/5

Google

Avoid at all costs Very unorganised and unprofessional - contract to sign had multiple significant errors Given keys to flat - very dirty and uninhabitable No empathy from agency - they will lie to your face Very rude, special mention for Alia Gould, does not know the meaning of good communication, stone cold heart and shameful that her and her cronies are allowed to work in the housing sector. Flat was not cleaned professionally - tried to arrange this ourselves but told we aren’t allowed. Broken mattress, alcohol bottles, hair in draws, terrible smell, broken wardrobe all ignored by management. Front door lock was broken and didn’t close properly and this didn’t seem to concern anyone either . I won’t make this a long post. In summary: 1. Do not rent/buy property with this agency 2. If you felt misled and are renting a property and don’t want it, don’t pay rent and contact the landlord directly in writing to say the reasons of being misled. 3. Please take my advice, I’m not joking when I say the period I had to deal with all this nonsense was the toughest in my life and I have been renting all over the country for 10 years.

Hassan-Ali · 28 January 2024

★★★★★ 1/5

Google

Interesting seeing the reviews wish we had read earlier. Absolutely abominable service. Contacted to look at renting a property. Never rented before. Bullied/ harassed and pressured into paying a holding deposit before even seeing a property only having seen a video. Then trying to rush us into the tenancy still before physically seeing the property. Being forced to pay 1st month rent before seeing property in person or signing any tenancy agreement. Unsurprisingly it was a dump unlike the video which had clearly been recored at least 5 years prior. Tried to raise concerns with Alia the manager with a bad attitude and a superiority complex. These were dismissed with girls you are inexperienced and should expect wear and tear. Point blank refused a further face to face meeting and was outright rude when we went into the estate agency. Needless to say we won't be progressing with the tenancy and have escalated to complaints and financial ombudsman for full refund of all monies paid. Please do not pay these con artists any money up front and insist on a face to face. They are their breaching their own published procedures and taking advantage of young inexperienced renters.

Laura · 2 June 2025

★★★★★ 5/5

Google

Just went through a very long and protracted sale and throughout the sales team were amazing. At the start Joe was the only estate agent who came to the flat who made me feel like I wasn't an inconvenience to their day, spent time to take me through the whole process and couldn't be more helpful, during viewings they provided clear feedback and also helped get the price we wanted. Throughout the long long time spent sorting the whole chain Debbie not only kept me up to date but was always on hand to answer questions and help chase people and I certainly felt like she drove it over the line. Very appreciative of their efforts throughout.

James · 29 December 2023

★★★★★ 5/5

Google

Exceptional experience selling our house with Debbie at Bridgefords. Sold our house quickly, always kept us updated and went over and above to keep everything moving. Thanks to Debbie’s hard work and competence we overcame challenges from other parts of the chain and moved in on the timescale we needed. Debbie took a lot of stress out of the process for us. Would highly recommend.

Tom · 25 August 2024

★★★★★ 1/5

Google

Vile vile company who are not fit for trade, They will steal your money, break promises made and flat out lie to your face. The manager Alia is a nasty piece of work who lies, is abusive and threatens you.... how she is allowed to get away with this time after time reading all the reviews, Obviously she has friends within the higher management. It also seems like they love to make fake reviews to cover up the bad. Oh and the higher management Countrywide plc??? I would not even bother contacting them just contact the senior bosses and the Financial Ombudsman because the customer complaints department JUST DO NOT CARE, I've spoke to numerous people who have contacted them and they literally do nothing about the treatment this branch of Bridgfords give their customers. Oh by the way, their new trick after fake positive reviews is to say the negative reviews are not genuine customers to cover their tracks but this is being passed along to the Financial Ombudsman and GOV UK as I have now spoken to multiple people that have had the same issue and lies but all have proof they were customers. Listen to the 'REAL' reviews and stay WELL WELL away.

Joanne · 25 October 2023

★★★★★ 5/5

Google

So many of these reviews are so so wrong and hateful. Alia is definitely one of the most kind hearted estate agents in Leeds! From the point of a phone call to signing documents she was extensively supportive and her team is so sweet! As a student and a full time worker they made this so easy for me and fit everything around my timetable which I doubt anywhere else would ever do. I’ve spoken to many estate agents in Leeds and I can say with confidence that Alia is probably the only one I have any respect for as others have been so rude and ageist in acting like they have no time to listen to a situation. Thanks Bridgfords!

X_nxor_x · 25 October 2023