Bridgfords Leeds Sales reviews

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

Me and my partner viewed a property which we fell in love with, this is our first time moving in together so we were a bit clueless on what we were doing but our estate agent Aaron was so friendly, helpful and overall just great. He really went above and beyond to make us both feel at ease and ensure we got the property we wanted. I cannot thank you enough for his service and would recommend 1000%.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 25 October 2021

★★★★★ 5/5

Google

Bridgefords were extremely helpful when we decided to up sticks and move house. They are a good value for money. They made sure the whole process was very clear and mapped out for us. Our mortgage advisor Chris Parkin was so helpful and hands on. I felt like we were able to rely on him to keep us well informed, and we didn't have to worry about chasing lenders or estate agents, as he was so good at doing all this for us and keeping us updated. We bought our house after 3 possible purchases fell through, during a pandemic, before the Stamp Duty Holiday ended. It could have been a lot more stressful, but thanks to our mortgage advisor, I didn't have to worry and I knew it would all work out.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 25 October 2021

★★★★★ 1/5

Google

From the inception in the application process to now being a tenant of one of their properties, the experience has been poor! Their main customer service line is mostly not picked up and you are constantly greeted with an automated message. Correspondences of emails are not responded back to you until after several times of sending out repeat outgoing emails then you may finally have someone respond back to you. Once you have moved into the property any issues raised to the agent is disregarded and your asked to refer all matters to Property Management. They seem to relinquish a duty of care to the tenant once they have finally gotten you moved into the property. The Branch Manager is unempathetic and rather than actually listening to your complaints courteously, she has a demeanour that appears unconcerning and brash! All in all, not a great service!NegativeResponsiveness, Quality, Professionalism, Value

William · 25 October 2021

★★★★★ 5/5

Google

I cannot fault my experience with Bridgfords in Leeds. In particular Nathaniel Harding was personable, helpful and nothing was too much an ask. He always answered emails promptly and kept me up to date with the process, which was also very quick. In comparison to my experience with other letting agents in Leeds, it was a nice change to have a straightforward move where I wasn't chasing the agent for information. I will recommend Bridgfords to my friends looking for properties.

Sophie · 25 October 2021

★★★★★ 5/5

Google

Bridgfords have looked after my rental apartment for a number of years now since they took it over from ‘Flats in Leeds’. I’ve always received excellent service meaning up until the end of the most recent tenancy I hadn’t needed to go in the apartment in a long time. Unfortunately during the pandemic the recent tenants did not care for the apartment at all and left it in a very sorry state. I was really quite worried about how we were going to turn the place around and re-marker it but only one month later it’s completely refurbished and a new tenant moved in yesterday. I received excellent service from the team at Bridgfords particularly Aaron Ewan who was accommodating, flexible and very helpful in getting my apartment photographed and back on the market. 5 star service.

Kevin · 25 October 2021

★★★★★ 5/5

Google

Alia Gould (Executive Branch Manager, Leeds City Centre) was brilliant in assisting us letting a flat. Very helpful, sorted out a few issues and generally made the process far more bearable than we expected. Definitely recommend Alia and the branch as they have all been great.

Paul · 26 July 2024

★★★★★ 5/5

Google

Finding an apartment to rent with Bridgefords was a breeze! Our letting agents Alice and Hassan was very helpful with setting us up for a viewing and completing the process of signing for a flat! Thank you for your help and special thanks to Alice again! :))

Kamil · 26 June 2024

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 1/5

Google

I would rate this agency less than that if I can. Tenancy signed and hold the key for no reason and the manager became rude and arrogant. So unnecessary processes to go through after all that and a month of waiting, the tenant with her one year old son has no option but to start all over again finding a new house. It's disgusting and Bridgefords should be ashamed of what they are doing.

ተክለብርሃን · 3 April 2025

★★★★★ 1/5

Google

I moved into a new property managed by them on the 1st of November, and from day one I’ve had nothing but problems with their customer service. They never provided me with a key for my postbox, meaning I’ve had no access to my mail for over five weeks (yet) I emailed them, and they told me it was the property manager’s responsibility. I called the property manager, and she told me it was their responsibility because they were supposed to give me the key when I moved in. So I was left being bounced back and forth with no one taking ownership. When I called them again, one of the staff put me on hold for 8 minutes and then hung up on me. I called back and was told, “There’s nothing we can do, but we’ll look into it.” I emailed again and they said a contractor had been assigned and they would update me, but they never did. After waiting another week and a half (maybe even two), I went into their office in person. The response I got was simply, “It can’t be done today.” No apology, no explanation, not even basic courtesy or a smile.

Ahmed · 23 December 2025

★★★★★ 1/5

Google

Avoid at all costs- they still have my deposit. I have experienced the worst service I have ever received as a tenant in nine years of renting. That is also including seven years of renting as a student. Whilst approaching the agreed end-of-tenancy date in a fixed-term contract, Bridgfords tried to make me pay further rent, citing that I had not given notice and therefore had to pay a further month's rent. After repeatedly drawing their attention to the contract that clearly stated it was a fixed-term contract with no agreement to move onto a rolling contract or payment, they still proceeded to try and charge me rent. This is, of course, after dozens of attempted phone calls and emails with, at best, sporadic reply and, at worst, wilful neglect of my numerous attempts to contact them. After finally resolving this issue and someone at Bridgfords being able to make sense of their own contract, I moved out. They have now proceeded to attempt to breach the contract by waiting well over the agreed ten day period to make any deductions from the deposit and are now ignoring all emails and calls to dispute this. They still hold my deposit. There is a complete absence of service and accountability- it's shameful for a company to behave this way with people's money.NegativeResponsiveness, Professionalism

Jonathan · 25 October 2020

★★★★★ 5/5

Google

AMAZING service from start to finish selling with Bridgfords. The marketing of the property was top notch with professional photos and guidance. They arranged an open day for viewings allowing us to have a few hours to let people in and everything was cleaned and disinfected after each visit. We got over 5% above asking price and their fee was more than competitive, I would have expected to pay a lot more for the service provided. I would like to thank Debbie and Stacey for their amazing attitude, hard work and for putting us at ease with moving house in these difficult times.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 25 October 2020

★★★★★ 5/5

Google

I've done several viewings with Kian at Bridgfords and have found him to be very efficient, quick to respond, friendly and knowledgeable. I would recommend Kian/Bridgfords to anyone looking to view or buy properties in Leeds as you always know you're in good hands in terms of expertise, great communication and willingness to help.

H · 25 October 2023

★★★★★ 5/5

Google

What an absolutely diabolical situation me and a friend of mine were in. We had 3 weeks to search for a suitable property close to where it needed to be for us. Not only did Philippa, Carrie and Elliot help us in finding, searching and securing a property but the whole of the Bridgfords team were very welcoming and understanding of our situation. If you are searching for a property I highly recommend you visit this letting agents. A huge thanks of appreciation could not simply be enough to commend these guys so I had to write a review and inform you all. Thanks again to Philippa, Carrie and Elliot and the rest of the Bridgfords team, keep doing what you’re doing. Amazing. Many Thanks Ben & Paul

Ben · 25 November 2019

★★★★★ 1/5

Google

Below is feedback we have shared with them which has, fittingly, been completely ignored. Firstly we were told that there had been a slight pest problem that had been resolved before we moved in. We subsequently spent over a month setting traps to catch cockroaches which were laying eggs in our apartment. We were told that they could not find another key at the time of moving in and that one would be posted asap. We were not contacted again and we had to request constantly for weeks, in which two working people were sharing one set of keys. Along with this and many other things along the way, including not being able to shower for nearly a month. Not only this, I was asked to come home from work several times (in which I had to use add hours to my working week) because despite me frequently reminding the Branch, they had not found the Agency keys that they had misplaced. The moving out process seemed very disjointed. After handing in our notice and letting the Branch know that we could move early it wasn´t until we rang up to follow up that it was brought to attention and subsequently put on the market with September being a much easier month to rent. Thus it was rented on the first visit. We also requested for a landlord reference so that we could move into our new property. It took over two weeks and only happened once I myself called Head Office and rushed it through, without which we would have had to delay our move-in day. As a last note, it was only upon me going into Branch that an actual moving out date was assigned. We consistently paid rent on time and have kept the flat clean and respected it as our home. Given the above, you can see how we might feel slightly aggrieved that we were subsequently charged the full admin fee for cleaning the property despite spending two days making it spotless. As it stands we are still waiting to receive our deposit back or our overpaid rent. We moved out over a month ago. Had we been the ones owing this money I am sure the Branch would have been delightfully proactive.

Joshua · 12 November 2019

★★★★★ 5/5

Google

I was placed into a very stressful situation. With my existing tenancy agreement ending i had to acquire a contract for a new establishment in a short amount of time. That being said, June is a hugely busy time of the year for letting agents making it near impossible to get a contract specifically in this month. The Bridgfords team were extremely compliant in dealing with my request. In particular I found Philippa to be attentive, helpful and knowledgeable and she maintained a positive mindset throughout the process of it all which really gave me hope in finding a place to live. Five stars could not be enough to give her (however I’m limited on this) I highly recommend using this letting agents. The whole team go above and beyond. Thanks for everything Best Wishes Paul & Ben

Paul · 26 October 2019

★★★★★ 5/5

Google

Me & my partner have recently rented an amazing Flat through Bridgfords, and Dale & Alia were amazing throughout the whole process, keeping us in the loop every step of the way and really going above and beyond for us too, we are so so grateful! 100% recommend!

Holly · 28 January 2024

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Very professional and good service with open doors. Emma, the In House Mortgage Advisor was exceptional as she helped me with advice with the process on purchasing the first property. She gave me advice, in regards to finding a suitable and financial mortgage plan and to get an agreement in principal , she was also able to contact the sellers and their agents and find up to date information on the processes, especially when sellers go quiet and give “ no replies to an offer or a query asked”. However was eventually able to purchase my first property, especially after withdrawing on a previous property that had structural issues. I recommended a close friend afterwards, as they were also purchasing their first home as well.

Stephen · 26 October 2018

★★★★★ 5/5

Google

The friendliest, most helpful estate agents I’ve ever dealt with! Recently purchased a property through Bridgfords at Roberts Wharf which I love. I can’t thank Cary and her colleagues enough for guiding me through the process and making the process as stress free and transparent as possible. She has consistently gone above and beyond the call of duty to secure the best outcome for me. I’ve already been in touch with the lettings side who I look forward to renting out my property with as soon as the purchase goes through! Thank you again Cary

Doug · 26 October 2018

★★★★★ 1/5

Google

My experience with bridgfords leeds is disgusting, Last month I moved into a flat in leeds which were represented by bridgford lettings and i found nothing working in that flat, everything was damaged over-there, lights were not working, no hot water, chairs were broken, mould over kitchen platform, we kept on complaining about that but nobody listened to us, then we decided to move out of that flat and we did early termination of the property because i was pregnant and I can’t afford to stay in that useless flat, and its been a month and half now, we were told that they found a new tenant and we were asked to return the keys and we did returned the keys but now they said they don’t have any new tenant for this property and we have to pay the rent even if we don’t have keys of the property, we no more stay there but still we have to pay the rent , the staff at brigdfords don’t have coordination in themselves, one person said something and other said entirely opposite scenario, they made our life hell with these confusions, this is so so so annoying to deal with the people like them, and when we call them they speak so rude nobody is listening to us.

Surbhi · 10 October 2024