Bridgfords Leeds Sales reviews

★★★★★ 5/5

Google

We have recently moved into the with Bridgfords and I have to mention about Alia Gould, she was really friendly and made the move in process so smoothly. We were not worried about anything. Everything was so perfect and great. I really recommend Bridgfords. Thanks Arun

Arun · 25 October 2023

★★★★★ 5/5

Google

Kian made a real effort to accommodate me on a day of viewings - doing way more than all rival agents to ensure I got round the most properties and did it all with the utmost professionalism and friendliness. An excellent agent who I'd heartily recommend.

Bob · 25 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with the sales team, particularly Debbie who managed the sale of my flat. The team was incredibly knowledgeable about the new legal requirements for leasehold properties which was incredibly helpful. Would highly recommend if selling a highrise property.

Lizi · 29 December 2023

★★★★★ 1/5

Google

The worst agent I have ever seen. If you are trying to get your deposit back, then good luck. You will just waste your time. Do not rent with them all they care about is how to get their money. For new students, do not search for apartments with them and see that their treatment is fine in the beginning, so that it will be reduced for you, but when you sign the contract, the treatment changes and they appear to be a fraud. Do not give a deposit because they do not return it.

Ohoud · 26 July 2024

★★★★★ 1/5

Google

After less than an hour of posting a comment that they do not return back the deposit it is just words, they called me saying that this comment would not help to return back the money! and blocked me from posting any other comments. I will still post these comments. For new students, if anyone thinks of renting with them, they are exploitative and do not return the apartments and the apartments are not clean, and they tell you that they cleaned them.

Moza · 26 July 2024

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

Thank-you to Joe and the team for excellent service from the initial enquiry on the property all the way through to legal completion this week. Regular communication and updates made the whole process much easier. I was so impressed with Bridgfords I have instructed Alia and her team to look after the property as a rental.

N · 25 October 2022

★★★★★ 1/5

Google

they've made an absolute mockery of me and my family. i went for a viewing once and they couldn't even call to cancel, and went the second time after promising me that i would be the first to view the property and they were 20 minutes late and didn't even show me the right property they offered, without even telling me again that the flat i wanted was gone. they've wasted me time twice and didn't even have the decency to explain.

Dania · 26 June 2024

★★★★★ 1/5

Google

THE WORST EXPERIENCE, STAY AWAY AT ALL COST! We are not satisfied about the current situation of both the property itself and fob/key issues. Reminded that it has already been 7 days of our tenancy and we are both still not able to move in, as principal and our previous experiences, everything should be ready for moving in on or before the day of tenancy start, we are doubtful to if anything was ready in the first place at all. We still only have one working house key and only one fob, when it is explicitly advertised that it is a 2 bedroom property. Out of these issues, we have both contacted personnel that should be responsible, yet the branch manager has verbally addressed us saying that we can just copy the keys ourselves, "it costs two quid.", which is unheard of from both our experiences. Copying keys ourselves touches on major legal issues which we do not want to be involved in, plus it should not be our job in the first place at all since we are the customers it should never be our responsibility. Also cutting keys are never only 'two quid' as mentioned by the branch manager, it is evident that we have been brushed off when we requested help. We were given a lot of keys and have been told to try them all out as some work some don't, which turns out only one house key works out of the whole stack, and we have only given one fob. Wasn't it the landlord or agency's responsibility to make sure every key is ready instead of us? Like we have addressed, everything should be ready on or before our tenancy started, not having to fix it ourselves when we are the ones who are using this company's service. Then comes the cleanliness and the state of the property, we are deeply frustrated to say the least. We have been brushed off once again by the branch manager and told us that the property has been "professionally cleaned" and was "very expensive". We are still questioning if it was cleaned at all in the first place and if money was spent at all on cleaning since we have both been to the flat and the flat is not suitable for us to move in due to the nonexistent cleanliness. We have taken photo evidence of the state we have found the flat in on the day of our tenancy starts, again everything should be ready prior to moving in but clearly not. We SHOULD NOT be dealing with these issues as everything should have been prepared for new tenants. Remind you the flat is still not in a sustainable living condition for us to move in when it should've been so. We also feel the lack of respect alongside nonexistent professionalism from the team, as most of the major issues that shouldn't have been ours are brushed off to the maintenance when we are requesting the bare minimum of service, we feel it is exploitative of the team since they assume us to be naive foreigners.

Popo · 26 June 2024

★★★★★ 5/5

Google

Let my apartment through Bridgfords for 2 years. Had some issues with my tenancy towards the end and spoke to Alia, who resolved everything quickly and did a fantastic job.

Stuart · 26 July 2024

★★★★★ 5/5

Google

Alia Gould has been fantastic to deal with. It is rare to come across someone so proactive and efficient. She is always a pleasure to work with. Fantastic!!

Dev · 25 August 2024

★★★★★ 5/5

Google

I recently purchased my first house through Bridgfords and Joe Wilson was my point of contact. Due to the COVID-19 pandemic my house sale was significantly delayed, however Joe was incredibly helpful and responsive, helping me to understand each step of the process. It was helpful to also have the opportunity to have the same point of contact from viewing the house to completing the sale.PositiveResponsiveness, Professionalism

Joanne · 25 October 2020

★★★★★ 5/5

Google

Had a great experience with Bridgfords from start to finish. Joe was fantastic in negotiating & securing our rental property initially & Hassan & Catherine assured everything went smoothly after that. The whole process was incredibly straight forward & professional. I've had terrible experience with letting agents in the past so it was a breath of fresh air. Thank you all we are really happy in our new flat :)

Amy · 26 October 2019

★★★★★ 1/5

Google

Terrible customer service and inefficient management. Unacceptable and unprofessional behavior. I was trying to rent a flat, both me and the landlord lost money because of their inefficiency. They were unable to arrange a viewing, they were ignoring my emails, they dont pick up phones. I prefferered to lose my off-market deposit than dealing with them. Of course they (Aaron) could not show the basic professionalism and reply to my email, ever. I cannot imagine what excuse they used to the landlord. I was never expecting that an agent in the city centre of Leeds could be so untrustworthy. I should have checked Google reviews rating before...

Aris · 27 May 2024

★★★★★ 5/5

Trustpilot

Oliver Hawksworth is an exceptional…

Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ

Christopher · 21 August 2024

★★★★★ 5/5

Google

Alice has been amazing from the start. She is so easy to contact and has been so efficient with responding. Alice has made everything so simple and is an asset to the Bridgfords Leeds team.

Lucy · 28 March 2024

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 4/5

Google

My experience with the staff at Bridgfords Leeds was excellent. Kelly especially was super responsive and helped with any queries or problems I had. The turnaround time for getting moved in was super quick and they knew exactly what they were doing. After having bad experiences with other letting agents, this team were a breath of fresh air. Can't thank them enough for their help.PositiveResponsiveness, Quality

Nick · 25 October 2020

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 1/5

Google

Please Please Please Stay away from this agency This is the worst agency in leeds Worst agency in england Worst agency in uk Worst agency in whole world Worst agency in whole universe Worst agency among all galaxies First they showed all worst properties Then they fooled us with money first told 1100 for apartment then increased the price to 1500 during contract They repairing management is utterly disgusting Never available on emails or on call They ask us to complaint on website After complaining no reply Sadly we went to leeds city council to complain against them and now they came next morning Did not do any repairing in 10 months even though we complained them for almost 7 or 8 months straight Did not helped even after our housemate got hospitalised after mould allergy Even after health and safety did not attended our complaints After reading this review if you choose this agency then u r the biggest fool sorry mate

Anuj · 27 April 2024

★★★★★ 5/5

Google

I cannot fault the experience that I had with Bridgfords when looking for a property to rent in Leeds. Of particular note, Nathaniel Harding provided an exceptional service. He found me the perfect property and was incredibly informative of the letting process and the current rental market. Nathaniel was professional, friendly and reliable. I would definitely recommend Bridgfords to others!

Sasha · 25 October 2021

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023