Bridgfords Leeds Sales reviews

★★★★★ 5/5

Google

Again, what an outstanding service! They let my proprty with no issues and very quick too! All credit goes to Alia! 🙌 I'd like to start by how impressed I am with the staff and their efficiency! As a landlord I couldn't be happier! I listed one of properties with Bridgeford and they managed to rent it within no time! And they got me great tenants! The whole experience was great, I met up with the branch manager who was amazing, she knows the market and who to target. The staff were very helpful, I made the right choice. Thank you and keep up the great work!

Abdula · 25 October 2023

★★★★★ 1/5

Google

Trading standards need to shut this place down. If you're reading this and no doubt have had nothing but issues, lies and threats made to you during your time renting my honest advice would just be to contact the financial ombudsman and seek legal help. After posting my original review I was contacted by the branch manager (the one who previously slammed the door on my face and told me to never come back when I came to have a conversation about the wrongly charged cleaning/damage fees at the end of tenancy) I was then threatened after leaving this review and told they could find my place of work and leave me bad reviews. Please please please just read all the other real reviews and stay well clear, you will get nothing but issues and money stolen unlawfully if you choose Bridgfords.

Francky · 25 October 2023

★★★★★ 1/5

Google

CHEATERS AND SCAMMER If you're selling a property with them and giving them a nice commission then they'll treat you like royalty but if you're a tenant they'll treat you great until you sign the agreement then after you might as well not exist. I find it amazing how in a sector where it's so hard to fail with people absolutely needing places to live that these people can be so awful at doing their job with any ethics. I had a lovely experience with the branch manager Alia who took the phone from the other person I was speaking to and shouted down threats. Absolutely disgusting people who will clearly do anything and everything for that bit of commission no matter how unethical. Evidently the company arent any better as they still haven't fired the branch manager even after all of the awful reviews and complaints about her behaviour.

Alan · 25 October 2023

★★★★★ 1/5

Google

AVOID 84 MAGELLAN HOUSE! Bridgfords promise high spec properties and great customer service but the reality is anything but. Before we even begun the ad had said ‘£0.00 holding deposit and 0% deposit’ and we were then asked for a 1 week holding deposit, red flag no.1. Then they waited till there was just 2 days before our move in date to tell us that the 0% deposit was in fact an insurance policy which we needed to pay £350 for and having already paid the holding deposit and needing somewhere to live in two days we were forced to agree, red flag no.2. Then when we moved in we found a filthy flat with a host of leftover items from the previous tenants like vapes and alcohol, without even a decent hoover to clean the mess with and a washing machine with mould. The worst was the en-suite bathroom which was full of mould and smelled like sewage which rendered the en-suite bedroom uninhabitable for 6 weeks until it was finally cleaned. Every photo we’d been shown was nothing like the actual property and it was clear Bridgfords had used photos which intentionally didn’t show the issues or took active steps to hide them. At every turn we were met with excuses and a clear unwillingness from Bridgfords to rectify the issues. The landlord of the property is the definition of a slumlord. He will find any excuse to not repair something and where he does he will drag the process out as long as possible. The landlord thinks supplying a torn up sofa and mouldy washing machine is acceptable to supply to tenants while charging top priced rents. Clearly landlords like this and agents like Bridgfords are a match made in heaven, maximising profits at the expense of tenants. Trust the one star reviews our experience was exactly like many others.

Farhan · 25 October 2023

★★★★★ 5/5

Google

I have dealt with this branch in Leeds since it was LS1 many years ago. In that time they have managed my portfolio and I have also purchased 2 apartments from them. I have always found them very pleasant to deal with and their knowledge of the Leeds city property market is undoubtedly the best of all the major city centre agents. I generally deal with Aaron, Alia and Debbie who are all great and very prompt whenever I have issues. The maintenance team are also very good and have had the same property managers for many years which should tell you what you need to know about the business as an employer. Always recommend to friends and family.

Harry · 25 October 2023

★★★★★ 5/5

Google

Me and my friend went in today praying that we could find a home on such short notice, with quite a specific criteria too. We are both professionals just out of university, with very minimal time to find a new place. I literally cannot lie when I say what a credit to the company this team is. Specifically Jazz. Within an hour we had signed for our dream apartment, right in the heart of Leeds City Centre. As first time professional renters, she managed to guide us completely and remove any sense of worry that we had, offering us multiple solutions to the issue we had. Despite the STELLAR conversation and friendly team, the professionalism was next level. Just want to leave this review to other people that might be in a similar situation. The team is truly so kind and helpful; they couldn’t get more recognition from my friend and I. Again, a big thank you, and looking forwards to this tenancy (never felt like this before towards renting!!) :))

Aidan · 25 October 2023

★★★★★ 1/5

Google

I like the other guy who recently just posted here had threats made to myself by the branch manager, I was told she would find my work place to see how I like it.... all because I left a google review about the nightmare experience renting with Bridgfords. It really is ironic when the company have the nerve to tell you the manager is upset and hurt by negative reviews and also saying it's threatening and unacceptable behaviour? But they deem their branch manager contacting ex tenants and threatening them and hurling abuse down the phone is not? Contradiction much? This Graham who is popping up replying to reviews and flat out lying saying they are not real customers? I think I am, I have all my flat contracts still and my names here if you want to do come tell lies to my face. I'm not afraid of the bully tactics made by this branch and the customer service at Bridgfords. And I'm looking forward to see what higher management have to say about the lies you are posting here to avoid truthful reviews. I've had numerous random people online contact me saying they have had the same issues too, all which are being compiled with the other evidence I have and being sent to the higher management of Countrywide PLC and higher authorities. Oh and to the guy who commented about the shifty behaviour regarding stolen tenants money and the manager owning multiple business? It sounds about right to me! After all all those stolen deposits have to go somewhere right?

Jake · 25 October 2023

★★★★★ 5/5

Google

Alice was super-helpful and helped us find such a nice flat in Leeds for a great price. Would definitely recommend!

Michael · 26 June 2024

★★★★★ 5/5

Google

Just moved into my new apartment with Bridgfords today after a recommendation from my friend who has previously rented with them. Joe who was our letting agent made the whole process stress free and was brilliant at helping us secure our new rental. Massive thank you to Joe and the whole bridgfords team, will definitely be recommending to friends and family.

Jordan · 26 October 2018

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Google

Recently purchased a flat through the sales team at Bridgfords. Despite it being a long process (due to myself being indecisive about what I wanted to purchase) Kian the agent I dealt with was a credit to the business. Continuously patient and helpful throughout the whole process. Also had the pleasure of dealing with Joe who was just as brilliant. Good customer service is a rarity nowadays but these 2 lads have perfected. Couldn’t recommend the sales team enough.

Shane · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A · 17 March 2022

★★★★★ 5/5

Google

I would definitely recommend Bridgfords. My contact Alice was very kind and responded to all my questions and emails promptly and politely.

Milly · 27 April 2024

★★★★★ 1/5

Google

Very disappointed with their customer service. Emailed the agent about the flat i I wanted to rent after viewing, no response and I had to check the property listed again to know if it’s been let already . It showed let agreed. At least inform us that property is off list the min someone takes it ! Trust the reviews of everyone here.

Shrusti · 25 August 2024

★★★★★ 5/5

Google

Alia,Aaron and Dale looked after me brilliantly from the moment I walked in the door to arrange a viewing to the moment I picked up the keys. Dale especially talked me through the whole process. The team cooed really well despite an unexpected absence through illness. Also a nice touch that I got a thank you hamper containing various goidies

Andrew · 10 October 2024

★★★★★ 1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry · 27 December 2021

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 5/5

Trustpilot

Thankyou Alia Gould at Bridgfords call lane Leeds

Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.

Esteranne · 22 March 2023

★★★★★ 1/5

Trustpilot

Do not care

As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.

Rick · 2 December 2021

★★★★★ 5/5

Google

Alice has been amazing, so kind and helpful. Deffo makes the process feel less daunting, thank you!

Savannah · 26 June 2024

★★★★★ 5/5

Google

Bridgefords are great to work with. Chris has been excellent in helping me secure both residential and buy to let mortgages. Stacey in sales was very helpful with my purchase and Kelly and the letting team were very approachable and thorough dealing with managing my property to let. Would recommend to others!PositiveQuality, Professionalism

Andrew · 25 October 2020

★★★★★ 5/5

Google

The entire experience with this letting agency was fantastic, the process was doing extremely fast. Olivia was very helpful and helped me out with everything throughout the process.

Beth · 25 October 2023

★★★★★ 1/5

Trustpilot

My experience with Bridgfords Letting…

My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.

Ppt · 29 January 2024

★★★★★ 5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth · 13 May 2026