Bridgfords Leeds Sales reviews

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

Our experience with Bridgfords is perfect until now! We moved in our apartment in September and Joe was the one that showed as the house. He was very helpful and arranged a viewing at the same day we asked for it. Since then, Steve, our house manager, has solved efficiently any problems that we have reported through the online portal. We are overall happy with their services.

Vagg · 26 October 2019

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 1/5

Google

What a poor experience. Even after staying for 1 year in a property they did not provided me with the rolling contract and also deducted almost £700 from my security deposits saying the house needs cleaning and the blinds are broken. Before I left I cleaned the house thoroughly and checked all the blinds and they were all working but still they did this. Even when we entered this property in the beginning they told that they would send cleaners to clean the apartment but at the end they never did, maybe this is how they must be saving money. Please be careful with these letting agents. In the beginning they would be very good but at the end they will try to take most of your money from the security deposit. I have only one suggestion to Bridgfords if you really want to do a exit inventory and health check of the apartment do it in front of the tenant and not after when they have already left and cannot prove anything.

Somsuvro · 28 March 2024

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 1/5

Google

Avoid at all costs. They neglected to give me a key when moving into the property months ago and after raising it on numerous occasions, I eventually was told I could collect the key today. When attending the office, I was immediately targeted by their manager who informed me I hadn't communicated that I'd been without a key and completely dismissed anything I had to say. They continued to antagonise and intimidate me, when all they needed to do was give me the key and apologise. I didn't go in there for a fight, but it's obviously what they wanted. They pushed me to the point of swearing, which I rarely do, and immediately told me I was unprofessional and that they'd keep a record of it. There's a reason there are multiple complaints about the same person across google and honestly they're very good at manipulating the narrative, so take their replies on here with a pinch of salt. We also have mould in our property and the place hadn't been cleaned when moving in. Please look elsewhere if you can.

Imogen · 27 February 2024

★★★★★ 5/5

Google

I rented my property in Chapel Allerton, Leeds through Bridgfords and it was an absolute success. Bridgfords were professional, easy to communicate with and gave me great advice on how to get my property listed and rented out quickly. I have excellent tenants and I am happy that my home is being well looked after with the back up of a good inventory and contract. Thank you Bridfords!!!

Tamson · 26 October 2017

★★★★★ 5/5

Google

Really good guys here, got in contact with me same day of enquiry and has been smooth sailing from there, Alice was fantastic start to finish x

Bethany · 27 May 2024

★★★★★ 1/5

Google

Happy to deceive tenants into putting payments down on filthy flats with false advertising. No integrity or professionalism whatsoever. It was even in the news. They also falsely have negative reviews taken down because they don't want the truth to be known. Search in Leeds live online paper and you will see. EDIT: just editing to put the review back up after they took it down.

Lycalys · 3 November 2025

★★★★★ 5/5

Google

They were very kind helping me when I needed guidance. Alice and Joseph were helpful through it all!

Bahar · 24 September 2024

★★★★★ 5/5

Google

I recently had a pleasant experience working with Dale to find my new home in Leeds. Dale is such a professional and ensures that I had a nice and smooth process.

Reenad · 28 January 2024

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 1/5

Google

This agency should not get even 1 star. Avoid at all cost working with this agency to rent out your property . Alia the branch manager for rent department is very rude and unhelpful . She does not care if you have an issue . Never returns your calls . I am the owner of a property which rented out my flat through this agency . They never return your call . Never reply to emails . The staff are rude . They still owe a payment to me and as I had no reply had to complaint to countrywide and perhaps if no satisfactory answer this goes to ombudsman. Waiting for their reply. But meanwhile please avoid this agency if you can . They are very unprofessional . I will not use them again.

Ali · 29 December 2023

★★★★★ 1/5

Google

What can I say, what an awful place. Took my holding deposit within hours and contact emails from Joe, only to go completely dead afterwards in sending a contract for an apartment that they apparently did not know, did not meet fire safety regulations. Would not refund money to my credit card and asked for bank details to do so. Alia, the Branch Manager confirmed twice that this had been processed and yet I am still waiting. I guess my Bank will need to deal with it as a fraudulent transaction. Do not use under any circumstances.

Sarah · 29 December 2023

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 1/5

Google

Horrendous experience with Bridgfords Leeds. One staff member in particular was terrible (outright lies, not responding to emails, renewing lease on my apartment even though I had expressly asked to not have it re-leased). From other reviews it seems like I am not alone in this problem with this staff member (a manager no less). In the end my apartment was rented to an individual without references who after 6 months of renting I asked Bridgfords to evict. They told me that they had done them weeks later I found out the tenant was refusing to leave because Bridgfords had promised he could stay. Eventually he stayed for an extra 6 months without paying a single £, then gave the anoartemt. To his friends to stay in when he left and Bridgfords refused to do anything to help. They even refused to share information to help me go through the courts to evict him. Abysmal service! DO NOT USE BRIDGFORDS LEEDS! Oh but they did offer me £300 for my troubles… lol. Needless to say we are going to the property ombudsmen. WARNING. DONT USE BRIDGFORDS LEEDS (unless your a tenant who wants 6 months free rent!)

Toby · 29 November 2023

★★★★★ 5/5

Google

Had a very nice experience with this particular brunch of Bridgfords. Clear communication and quick response. Special thanks to Aaron who went above and beyond to help me with my enquiries. Highly recommended!

Lev · 25 October 2023

★★★★★ 5/5

Google

The most amazing letting agents, so professional and helpful!! Aaron went above and beyond to help. Would definitely reccomend!

Tyra · 26 July 2024

★★★★★ 1/5

Google

Overall i had upto 5 different agents at different times contacting me about different things before moving in. The flat they rented out to me was dirty, mouldy, musty and had left over mouldy food in fridge and cupboards. It was not swept or kept in shape and i got ill from mould in the bedroom. The 'manager' was extremley rude and very unforgiving. Credit to Hassan who actaully knew what he was on about and did his best to help me until the manager took over. Would never do busniess again, very unproffesional.

Jacob · 25 October 2023

★★★★★ 1/5

Google

They don’t even deserve one star, the worst proper agency in Leeds. I have been on street for three days because of the last minute checks that they should have been done few months ago. Very unprofessional office manager Alia instead of compensating me for airbnb I spent because of their problems and lack of communication she said it’s my problem and she can't offer any help. Hassan took over the move process and he literally has no clue about anything. They have increased the the rent 150 pounds two days before the move. Stay away from them.

Valentyna · 25 October 2023

★★★★★ 1/5

Google

Terrible service. Bridgfords are undoubtedly the worst estate agent in Leeds in my opinion. Incompetent and not particularly bright. Bridgfords actually cold called me asking if i had any properties to rent. It happened that i did. They promised they could collect a key, then visit the property for an appraisal and then report back... still not heard anything so assume they simply forgot. The worst thing about this was the agent seemed offended when i asked her to confirm to me when they were going before they went.... 'of course, we'd always let you know first'... ironically thats the last I heard from her! (Since writing this review I've read some of the other reviews. I was amazed to read that the person I'd spoken to was actually the Branch manager!!! Wow... #Alia!)

David · 25 October 2023

★★★★★ 1/5

Google

Because of my recent experience with bridgfords,I would not recommend renting properties with Bridgfords. Inspite of telling them in writting that the offer we are making is subject to the condition that cleaning and repairs will be done before our moving date we were mislead and handed over the flat with none of the repairs done. If you will look in the condition of balcony you will be shocked. We were expecting extra mile customer service because we were moving in with a toddler but Bridgfords made sure to make our journey pathatic. Branch Manager's arrogant, misleading and dominating communication and working style will make sure you will take all the wrong decisions. She will shout on top of you and will say the other way around. No processes ,no proper communication and lies and manipulations at each step. We were also told not by her that she don't want to see us again in her office. We were not handed any inventory checklist, we were made to sign agreement by telling a lie that contractors are working on the site , they handed the wrong key and next day handed the right key, when we enter the flat they tell us nothing was done and now you raise repair requests in there portal. We asked for immediate termination of agreement and they made that journey super hard , mentally frustating and stressfull. We ended up paying one month rent, deposit and £628 relet fees for such an experience and there customer complaints team is speaking the same language as the bridgfords lettings team.The best they offered is £225 goodwill gesture where majority of mistakes are made by Bridgfords team and I have given them written requests. So as per my opinion please avoid letting with Bridgfords as they dont have process for anything and worst customer relations and management.

Kriti · 25 October 2023