5/5
TrustpilotRory did exactly what I needed him to do
I had a complaint in connection with my account and I am pleased to say that thanks to Rory not only has my issue been sorted out it was done in less than the timescale he gave me.
Trusted Agent profile · Leeds
Bettermove Leeds reviews
★★★★★
1,310 reviews across 2 platforms
20-22 Bridge End, Leeds, LS1 4DJ
Bettermove's office in Leeds, at 20-22 Bridge End, is rated 4.4 out of 5 across 1,310 reviews on two platforms.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotQuick results!!!
Found us a buyer instantly, house sold (subject to contract) in under a week! couldn't be happier.Thanks Elliott and team.
5/5
TrustpilotNice clear and friendly reply’s on the…
Nice clear and friendly reply’s on the phone Explaining everything a few times to me so I understood the next step of the way Very helpful
Agent replied · 12 June 2024
Thank you for the review Sean, we look forward to getting your sale completed!
5/5
TrustpilotGreat service from Bettermove
Theo Gains was very helpful, informative and provided good advice. The service generally from Bettermove was excellent.
5/5
TrustpilotThis was a complicated sale due to…freehold purchase
This was a complicated sale due to purchaser’s buying the Freehold at the same time took a few months all done online good job done pleased
Agent replied · 12 June 2024
Thanks Leslie, we are also very pleased to have got your property sold to completion!
5/5
TrustpilotRory was really helpful
Rory was really helpful and patience with me on the phone and advised me of different platforms that suited me best.
4/5
TrustpilotFrom start to finish bettermove were…
From start to finish bettermove were professional.Theo was great at communicating and quick to respond.Julia was also very helpful.
5/5
TrustpilotI spoke to a guy Henry who was very…
I spoke to a guy Henry who was very helpful and very polite he has sent me some listing's for property's to look at with my partner as we are going to be first time home buyers
5/5
TrustpilotBettermove - excellent
The contact at Bettermove, Rory, could not have supported us more.He made the process very clear and straightforward and was able to liaise between us and the property owners and provided a fantastic service.I highly recommend the company and would like to express my gratitude to Rory especially.Thank you!!
Agent replied · 12 June 2024
Hi there, thank you for the kind words - it really means a lot to us.
5/5
TrustpilotBrilliant service
From contacting bettermove and arranging a viewing to completion as a purchaser the property was smooth and simple, the team were on hand with fast responses to any queries we had, a very friendly and efficient agent!
Agent replied · 12 June 2024
Good morning, thank you very much for your review, we are glad we were able to assist you so efficiently.
5/5
TrustpilotI am happy with the phone call the guy…
I am happy with the phone call the guy was very polite and helpful directed me in the right position couldn’t be any more happier
Agent replied · 12 June 2024
Thanks for the review, Jessica.
5/5
TrustpilotRichard was very helpful in arranging a…
Richard was very helpful in arranging a viewing for us and taking our feedback. Although it wasn't the house for us, it was a good experience.
5/5
TrustpilotFirst Class
Top Marks to all the staff at Bettermove. Our recent house sale was handled with professionalism and efficiency. We are so pleased!!Special thanks to Gareth for always being prepared to go that extra mile for us. Thank you.Jim and Kathy Halloran
5/5
TrustpilotAs a purchaser
As a purchaser, Julia has been excellent throughout the transaction. Julia has been available to answer any queries that we had between offer and exchange. We would definitely recommend Julia to our friends and family.
5/5
TrustpilotGreat service from beginning to end
Great service from beginning to end. Sold my property quickly after traditional local estate agent failed. Pro active at every stage and communicated well. Even when we hit some issues during the conveyancing, Bettermove were helpful in working together to find solutions. Highly recommended !
5/5
TrustpilotJulia was amazing …
Julia was amazing excellent customer service even in times of stress she managed to calm the situation down. She made us feel like we were her only client, even when juggling several difficult moves.
5/5
TrustpilotProfessional and Informative
Rory, Nick and also Mike all worked hard to facilitate the purchase of my new home and were very helpful, good humoured and efficient during the entire process. I was kept informed from the start right through to completion and they were always able to answer my questions.Thanks guys. I really do appreciate this, honestly.
Agent replied · 12 June 2024
Hi John-Claude,It is lovely to hear that our staff have been so helpful throughout the process of you buying your new home - we hope you settle in nicely!Best wishes,Ben
5/5
TrustpilotAttentive staff
Attentive staff. Punctual in returning calls
Agent replied · 24 December 2024
Thank you for your kind review! We're so glad to hear that our team was attentive and prompt in getting back to you. If you need anything else, don’t hesitate to reach out!
5/5
TrustpilotGreat service
Great service, we switched to better move after struggling to sell with another agent. Everything was clearly explained and all went smoothly and as per plan. Such a relief to have sold now, thank you.
3/5
TrustpilotThe staff were very helpful
The staff were very helpful. The price I had to let the property go at was well below market value and the commission Bettermove take is £10k minus legal fees. Unfair, I needed to sell quickly hence the BMV.
5/5
TrustpilotExceeded expectations
To be honest I did not have high expectations of a national estate agent having had not-so-positive experiences with the market leader in this area. However in comparison I found Bettermove to be very easy to deal with - a dedicated person to talk to (rather than a faceless computer), good communication, responsiveness - all the things you would expect from a really good local estate agent but delivered at a distance. The experience has changed my view of this business model and I would certainly consider using Bettermove the next time I want to move house.
5/5
TrustpilotThe amount of people who viewed my…
The amount of people who viewed my house was unbelievable, this company really kept their promises when they said they would find people to view. I was kept informed at all times. I agreed a price for my house with Better Move and then left it to them.
3/5
TrustpilotFriendly and professional service... quick sale did not happen
I found all of the employees I dealt with - which was mainly Julia once I had signed up with them - to be very friendly, helpful and available. If I was providing a rating on this aspect alone, it would be a 4 or 5. However, the reasons for a 3 are based on my overall experience.I tried Bettermove after my previous agent failed to find a buyer in 3 months. I signed with Bettermove after some "pre-sales" conversations negotiating the fixed price they would sell my house for. During these conversations, there was lots of chat about "discussions with investors ready to make a quick purchase" and even that they needed to check with their "investor panel" before agreeing the asking price. Although no promises were made regarding an investor purchase, I was told a reasonably high % of sales went to investors and I was after a quick sale. Any noise about investors went quiet once my contract started.Bettermove did manage get several viewing lined up soon after going to market and also found a buyer reasonably quickly, but this did coincide with the start of a new year and a price reduction, so it's hard to say what helped the most.It should have been a simple process from thereafter. I was not buying again immediately and my buyer was selling his house to an investor, so minimal chain. It then still took 4 months to complete. I think the solicitor that Bettermove used were good and they kept me informed of progress - issues seemed to be at the buyer's end (although it's often hard to know). I was told that everything was "close" in mid-March, but then still took another 6 weeks. I feel that Bettermove could have done more to push things along, but maybe there was nothing that could be done.If you're looking for a friendly agent and want to sell for a fixed price, then Bettermove would be a good option. I would just be wary if you are looking for a quick sale, as my experience was that this was no different from other agents.
5/5
TrustpilotFriendly staff
Friendly staff, helpful and knowledgeable
Agent replied · 24 December 2024
Thank you for the kind review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
