Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from Anisha Patel
Anisha, this is to say big thank you for successful contact exchange of my Apartment 6 Building H Stockwood Gardens.I really appreciate your constant followed up and timely responsed to all my concerns, this is my first time dealing with Aspenwoolf compared with experiences with other companies, you are amazing and very professional staff of your company "Aspenwoolf from day one till we completed the contract exchange.In summary I received excellent service and I have value for my moneyPlease do keep me in loop if you have any new property coming ant time from November 2021CheersMartins
Martins · 5 February 2021
Agent replied · 12 June 2024
Dear Martinshank you ever so much for taking the time to leaving us such a wonderful review!The whole team at Aspen Woolf are very happy that you loved your experience in particular with Anisha. She will definitely be thrilled to read what you wrote. As you know we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we all put in every day. Thank you for your kind words once again and we look forward to our continued relationship ahead, congratulations on your purchase once again.Kind regards,Aspen Woolf
★★★★★ 1/5
TrustpilotA company friendly and professional at first, but once they have your money...
I purchased an apartment from this company three years ago, and now it seems the company has run into financial issues and now Arthur's Fold in Leeds won't be completed. I've had next to zero communication & support from Aspen Woolf or City Life on this. My life savings were invested in this, as it appeared like a real opportunity. All I want is my deposit back!
Matthew · 22 December 2022
Agent replied · 12 June 2024
Dear Matthew,Thank you for your review. The reasons why the developer couldn’t commence with construction as planned was mainly due to Covid and increased construction costs which is why they had to reapply for planning permission for an additional floor. The developer’s intension was to build the development, unfortunately one creditor initiated the winding up application weeks before the planning was expected to be approved. This is an unfortunate situation which we couldn’t prevent in any way. It is still early to predict the outcome for the deposits for Arthur’s Fold. While we remain hopeful, there is nothing we can do at this stage as we need to wait for the administrators to produce a plan of action to distribute the assets to the creditors. We appreciate this whole process is long and frustrating, but we need to be patient and let the administrators progress this matter efficiently. Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotKay Paisley the after sales care team …
Kay Paisley the after sales care team Sales Progressor was fantastic in her followup and diligence through the whole process ensuring telepathically that email documentation was coming, had been received and had been actioned. Wonderful work keep it up.
Robert · 21 August 2017
Agent replied · 12 June 2024
Good afternoon Robert, Thank you for leaving us such a lovely review today! It's always so pleasant to start off a new work week with such positive feedback. Kay is on holiday this week, but as soon as she is back we'll be sure to pass on your kind words to her as well. Congratulations once again on your investment, we'll keep you updated as and when we get reports from the developer. Alternatively, please feel free to keep your eye out on our dedicated Aspen Woolf Development Progress site, as we strive to keep it as updated as possible with construction progress for our investors http://www.aspenwoolf-progress.co.uk/ Once again thank you for your review and we hope that this new week has started out well for you. Kind regards, Aspen Woolf
★★★★★ 5/5
TrustpilotHenal - THANK YOU!
I would like to tell you how LUCKY I am to come across this company! HENAL has been nothing but a dream for me and my partner to deal with. He is very professional and honest. He has gone above and BEYOND to try helping me secure an apartment and still in the process in doing so. Honestly, I cannot be any happier and feel extremely lucky to come across Henal @ Aspenwoolf as a first time buyer. They are not your high street pushy sales people, they are at YOUR best interest. Thank you so much for everything so far.. I wish you all a happy Christmas and a prosperous new year!
Sham · 21 December 2020
Agent replied · 12 June 2024
Dear Sham,Happy New Year!hank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal who had been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotGreat service
All through our negotiations we found Aspen Woolf to be responsive and efficient. I would have absolutely no reservations in recommending them to any prospective client. A special mention to Kay Paisley who was extremely patient, responsive and efficient.
David · 24 March 2017
Agent replied · 12 June 2024
Good afternoon DavidThank you for taking some time to write us a review. We’re glad to hear you've received the level of service we expect and that you would feel happy to recommend us to others. We look forward to keeping you informed on your investment and want to thank you again for choosing us.Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotVery helpful
Ellie Woods has been our contact person at Aspen Woolf. Ellie is reliable, quick to respond to queries and is very helpful, for example she checked documents and liaised with the solicitors to lead to a more seamless purchase.
Angela · 23 March 2017
Agent replied · 12 June 2024
Good afternoon AngelaThank you for taking some time to write us a review and leaving some positive words about Ellie. We'll definitely let her! We’re glad you’re happy with the service you have received and look forward to keeping you informed on your investment. Thank you again for choosing us.Kind regards,Aspen Woolf
★★★★★ 5/5
GoogleThanks to Mr MacDaid, and his colleagues. I can say that we made a very good investment. In addition to being reliable, Aspen Woolf also stands out with the professional and friendly nature of its employees.We met Mr. Alec MacDaid 5 months ago I would also like to thanks to Mr. Alec MacDaid for making us feel like an Aspen &woolf family with his professional approach. It was very valuable and important for us that he carried out the entire process with us, starting from the sale of the house. I can say that Aspen & Woolf is my only address for all investments we will make from now on, the most reliable and professional construction company I know. Thanks again to you Alec, I am sure you will achieve good things in your business life.
Sibel · 14 April 2024
★★★★★ 5/5
TrustpilotClient care
I have always found them to be on the ball, nice customer care team with a touch of friendliness and professional. Always found they reply quickly and efficiently and follow things trough. Keep up the good work. Thanks Ellie.
January2017 · 10 February 2017
Agent replied · 12 June 2024
Good morning, Thank you for leaving us a review today! It's such a great way to end the work week. We're glad to hear about your positive experiences with our services. Ellie is one of our hardest workers so it's nice to see she's getting recognition. We know you've taken time out of your day to write this and would like to thank you for that as we understand how busy your schedule must be. Thank you for trusting our company for all these years. We look forward to continuing our relationship in the years to come. Kindest regards, Aspen Woolf
★★★★★ 5/5
TrustpilotEllie Woods
Hi, just wanted to leave a little note to say that Ellie Woods has been excellent on the back-end of a number of my sales. She is very pleasant and efficient and helps keep good momentum on the sales.
Richard · 9 February 2017
Agent replied · 12 June 2024
Good morning Richard, We're thrilled to see you've left us a review on Ellie's services. Thank you for taking the time to do that. We took the liberty to show Ellie this today and it's nice to see something like that completely make her day! Congratulations again on Huddersfield! We're really looking forward to seeing the first two phases complete and can't wait to launch the third phase in due time. Many thanks, Aspen Woolf
★★★★★ 4/5
TrustpilotQuick exchange
I have just exchanged on an off-plan apartment through Aspen Woolf. They were helpful and efficient. They are obviously keen to make a deal, but careful not to be too pushy.The only negative point was the after-sales person. Her emails were so constant in pushing me to complete paperwork etc. that I started the process being polite and replying and then just ended up ignoring them. She needs to realise that clients have other responsibilities and will complete paperwork when they are able. Apart from that, the process has been straightforward. I only hope that the property is completed on schedule and to the promised high standard.
S · 20 November 2020
Agent replied · 12 June 2024
Dear SandraThank you for your review, both positive and constructive! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We have communicated your comments to our Sales progression team that will use them constructively. At the same please be assured that any pressure you may have experienced was there to help, guide and assist in achieving the 28 Days Exchange deadline.Thank you once again for your review, we look forward to our continued relationship ahead.Best wishesAspen Woolf
★★★★★ 4/5
TrustpilotGeorgina and Anisha were transparent…
Georgina and Anisha were transparent and very prompt in their responses.Had a very good experience delaying with them throughout the exchange process.
Laxa · 6 July 2022
Agent replied · 12 June 2024
Dear Laxa,Thank you for the review! We will pass your kind feedback to Anisha and Georgina who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please contact us if you need any more information in the future, we are always here to help.Kind regards,Aspen Woolf
★★★★★ 4/5
TrustpilotInvestment purchase
I initially contacted them for investment purchase. Overall their communication has been good but halfway through the initial contact person left and not through their fault there was a delay from the sellers in terms of info requestedIn the end we managed to close the dela and exchange but not in our initial expected time frame
Parag · 4 October 2023
Agent replied · 12 June 2024
Dear Parag,Thank you for the review! We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please contact us if you need any more information in the future, we are always here to help.Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotAspen woolf has been excellent
Aspen woolf has been excellent with assisting me through my property purchase and gave us advice and useful tips.
Mehdi · 4 June 2025
Agent replied · 5 June 2026
Dear Mehdi,
Thank you for your kind feedback. We're thrilled to hear that your experience with Aspen Woolf has been a positive one and that our team was able to assist you effectively throughout your property purchase.
We’re excited to continue working with you and look forward to helping you secure even more successful property deals in the future.
Warm regards,
Aspen Woolf
★★★★★ 5/5
TrustpilotJim was very nice and helpful…
Jim was very nice and helpful throughout the house buying process. He is always available to help with my queries.
BoBo · 14 September 2022
Agent replied · 12 June 2024
Dear BoBo,Thanks for leaving us such a wonderful review. We are glad that you loved our services, Jim will be pleased to learn of your high praise.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 4/5
TrustpilotVery quick response to clients…
Very quick response to clients enquiries and even they made oversea calls. Very enthusiastic and devoted to their work. I did talked to Samuel and Michael over the phone. Both were much impressive. Philip
Philip · 14 November 2019
Agent replied · 12 June 2024
Dear Philip,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Sam and Michael who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotPleasant experience
Thank you Charlotte Cook for all the support provided to us during the process. I highly recommend her as she is knowledgable, professional and gave quick answer to the questions that we had.
Tatiana · 7 March 2020
Agent replied · 12 June 2024
Dear Tatiana,Thank you for such a brilliant review.We are glad to hear you have had a great experience with Aspen Woolf. Charlotte will definitely be happy to read what you wrote.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Warm RegardsAspen Woolf
★★★★★ 4/5
TrustpilotGreat service from sale to …
Great service from sale to completion.Charlotte and Kay kept me up to date all the way and were very helpful.Loose a star for trying to make me use one of their designated solicitors,twice the price of mine.
Mr · 23 August 2017
Agent replied · 12 June 2024
Good morning Stephen, We must admit you gave us a big smile this morning. Thank you for leaving us a quick review and giving us honest feedback. It's great that you already have trusted solicitors in place, especially if you can get them at a better price! It only makes sense. We'll be sure to pass on the positive feedback to both Kay and Charlotte. It should definitely lift their mid-week spirits. Congratulations once again on your investment, it's coming along well and is on time for the agreed completion. We'll endeavour to keep you updated, but in the meantime you can always check our dedicated Aspen Woolf Development Progress site for the most recent construction progress. The direct link to your investment is http://www.aspenwoolf-progress.co.uk/projects/crane-court-huddersfield/Wishing you a wonderful rest of the week and a relaxing Bank Holiday weekend. Kind regards, Aspen Woolf
★★★★★ 5/5
TrustpilotFelt safe with these Guys ...
As a first time buyer and spoilt for choice with all the attractive off plan and big promise assured rental options out there, Aspen Woolf has made my process pretty seamless. Dealing with Henal Popat who has been not only patient, but never pushed too hard for a sale.... exploring and guiding my thoughts and many questions. I never felt pressured and always felt like my concerns were always handled honestly and never with a big promise that might sound too good to be true. Very professional and a pleasure to deal with. Until the next time, Many thanks.
Greg · 4 June 2020
Agent replied · 12 June 2024
Dear Greg,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotProfessional and helpful service
It has been a delightful experience we had with Aspen Woolf and the team. Professional and helpful service from both Neuza & Anisha led to a smooth sales & exchange process. It was Neuza's effective guidance and coordination that helped us choosing the right properties. She was easy to reach anytime when we needed an advise or clarity regarding the properties. We would highly recommend to anyone who's looking for a property investment.
Bluum · 9 December 2021
Agent replied · 12 June 2024
Dear Client,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback Neuza and Anisha who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotPerfect experience as a first-time buyer
As a first time-buyer I was extremely anxious to make such a large investment. However, with Henal from Aspen Wolf I couldn't imagine a smoother transaction. Throughout the entire process Henal fully understood my concerns and also my requirements, which resulted in finding the perfect property for me. Even after the deal closed, Henal remained at the end of the phone/email to answer any queries I had or just to offer general reassurance. He has also been fantastic at keeping me up to date with the process of the development and clarifying details that I may have been unsure of. I cannot fault my experience with Aspen Wolf and I have and will continue to recommend them!
Aaron · 30 April 2020
Agent replied · 12 June 2024
Dear AaronThank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal who had been working hard and will be delighted to receive such positive feedback from you.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotBuyer plot 15 Conditionning house
I came across Aspen Woolf by a friend of mine and I spoke to Henal who convinced me for the investment. He has been great and making sure that I am happy. Positif mindset.
Jules · 16 June 2019
Agent replied · 12 June 2024
Dear Jules,Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, who had been working hard and will be delighted to receive such positive feedback from you.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
Trustpilotmy name mohammed Karim all country…
my name mohammed Karim all country Financials makings services.Tip Karimworld.com automate support financial services support app software support AI sector support karimworld.com marketing all country business development all country Financials
Mohammad · 16 December 2025
★★★★★ 5/5
TrustpilotThe Mount
We bought a flat at the Mount in Leeds. Luke, Samantha and Hilary been super helpful and friendly.Helped with selection of the right property all the way to the exchange.Thank you every One.Very excited
Iyad · 22 October 2024
Agent replied · 22 December 2024
Dear Iyad,Thanks for leaving us such a wonderful review. We are glad that you loved our services.We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotI wish to thank Henal for his care and…
I wish to thank Henal for his care and extensive follow up. He was extremely proactive and helped in all small issues, made sure the process was as fast as it could be..
Salah · 14 July 2019
Agent replied · 12 June 2024
Dear Salah, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, who had been working hard and will be delighted to receive such positive feedback from you.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
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