Aspen Woolf Ltd Leeds reviews

★★★★★ 5/5

Trustpilot

Tas from Aspen Woolf has been a great…

Tas from Aspen Woolf has been a great help. I haven't secured a property just yet but Tas has been great with responding quickly, getting requested information over in a timely manner and in presenting various property options to me. Thanks Tas, your help is greatly appreciated.

Tim · 7 September 2020

★★★★★ 5/5

Trustpilot

Michael and the team at Aspen Woolf…

Michael and the team at Aspen Woolf were brilliant & made the completion of my property go smoothly. Michael was extremely professional & went above and beyond to assist in the selection & purchase of my apartment.

Kay · 23 June 2022

★★★★★ 5/5

Trustpilot

Great Experience

Great experience with Tas talking me through the process and supporting me with first off plan investment purchase. Thanks Tas!

Emma · 2 November 2023

★★★★★ 1/5

Trustpilot

Mis-sold, misled, and £38,369.50 out of pocket! - BUYERS BEWARE

Aspen Woolf (Agent) for Priestley Homes (Developer), based in Leeds. Aspen Woolf mis-sold me an apartment that was NOT as described and refused to accept any responsibility for this not-so-small or insignificant oversight.

Pixie · 21 May 2025

★★★★★ 1/5

Trustpilot

A high risk purchase but this information does not come in the glossy brochure

I purchased a student unit accommodation through Aspen Woolf as far back as 2016. It was advertised and promoted as assured rental income of 9% for 5 years, the developer was marketed as a trusted developer, Mederco (Huddersfield) Ltd. On 28/03/2019 they went into administration just hours before the property was due to legally complete.This investment had a great sales pitch and was sold as a guaranteed rental income, buy now before you miss out. If the building was not full of students the developer would still meet the agreement, contractually this is actually an assured rental.I was assured that the deposits were to be used to fund the development. The build took longer than was stated, exchange of contracts took place and further deposits were taken with the promise of interest on the deposits of up to 10% if 90% was paid.Completion was delayed twice in 2018 due to technical problems and missing the early year student intake, March 2018. Finally, we were given a completion date, 15th March 2019, which was then postponed to a week later, we were then finally within hours completing on the units. Then the developer went into administration before we could complete.The building is unfinished and requires uncalculated funds to complete according to RSM Administrators 30/04/2019The investors face the possibility that the building will be sold off by the administrators to pay a long list of secured creditors, loan providers, builders etc first, who legally sit above the investors who were lead to believe they were funding the building with their deposits of 50% or 90%.Why the building was used as security against loans is a separate topic in itself and I hope will be investigated. As an unsecured creditor, I currently find myself in a position where I could be left with nothing from my 60K pounds investment.Stewart Day the director of Mederco (Huddersfield) Ltd also had 3 other firms collapse into administration days apart: Mederco Block A, Mederco Cardiff, and Mederco Glasgow. Appleton Point, Bradford will also provide interesting online reading, another Mederco venture, evacuated and tenants rehomed in 2019 due to fire safety issues. For football fans, he was also the former owner of Bury Football Club until December 2018. Google can inform you of the finer details.Take this as a polite warning, fancy sales and marketing pitches may convince you otherwise, but these investments are incredibly high risk, but unfortunately, that information doesn't come in the sales brochure.

Graham · 5 June 2019

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Tas and Anisha were amazing at helping me find a property and then keeping me updated throughout the purchase. I will be keeping in touch and hope to invest in further properties at a later date.

James · 22 April 2021

★★★★★ 5/5

Trustpilot

Fantastic choice !

We're so happy that we chose Aspen Woolf to help us buy our first property abroad. Very thorough and always available, honest people! Thank you Ruzel and Neuza

Aaron · 23 February 2023

★★★★★ 1/5

Trustpilot

Started good ended up very bitter

Edit after completion: The whole process turned out to be a regret, as the developer was extremely bad and forced us to complete without the building was actually finished. This caused financing issues as well as loss of rental income. Unfortunately, when it hit the fan, Aspen Woolf preferred to stay aside and watch. Whilst it wasn't a bad investment, so much hassle and stress along the way was certainly a very bad experience. By the way, this sentiment is shared by all the investors in the same building!Initial post: Anisha has taken us through the whole after sales process smoothly.

Emre · 1 October 2022

★★★★★ 1/5

Trustpilot

Email spammer, do not reply to them.

As other reviews have stated on Trustpilot, this company uses Spam marketing emails. They use the classic spamming technique of sending emails from other domains. Do not do business with them.They have been reported to the Information Commissioner’s Office (ICO).Never click unsubscribe to their spam emails or any other spam email, this will confirm to them your email account is active. If that happens you’ll receive more spam email and your email address will be added to a list that is traded with other spammers.UPDATE:I have worked with the Trustpilot review team and proved to them that YOU SEND SPAM emails. No other company is involved, all the spam is originating from you.This review is true and will stay here as a warning to others.

Jon · 27 September 2022

★★★★★ 5/5

Trustpilot

Georgina was very helpful and…

Georgina was very helpful and responsive throughout the process. Once a decision was made, she ensured the paperwork was promptly processed and was transparent and communicative throughout. Highly recommended!

CMBaxter · 10 January 2023

★★★★★ 5/5

Trustpilot

Great experience with an attentive team

Jim supported me through a new build purchase as a first time buyer, he was kind and respectful throughout and always made time to go through my concerns, giving me the facts to support my decision making. Georgina and Anisha supported me through the exchange process, I feel they added a lot to my experience by keeping things moving in good time and dealing well with some complications along the way. All three were attentive and quick to respond. All in all a clean and easy experience for me.

Elliott · 9 September 2022

★★★★★ 5/5

Trustpilot

Excellent service

I have been served by Michael Willey during my home search and I am happy with the quality of service offered; quick and effective response; Michael was always there when needed. I appreciate the details Michael shared with me on couple of projects in Liverpool. Thx Michael!

Mohamed · 3 June 2019

★★★★★ 2/5

Trustpilot

Use another firm.

My rating is a result of the fact that I am still waiting to exchange on a property after 3months, which was supposed to be done within 3 weeks of reservation. In fairness to Aspen Wolf the delays originate from the developers, and I feel the after sales team are trying their best to help, which is the only reason my rating isn’t 1*.My issue with Aspenwolf is centred on the sales side. Being new to off-plan I talked to a number of similar marketing firms, and one thing they all like to put forward is the quality of developers they partner with. In Aspenwolfs case this is certainly not true. As such, if Aspenwolf were to advise me of another property, I could not seriously trust their advice, and as such would not buy another property through them. As an aside, in the meantime I have bought another property through another firm (we exchanged within 2 weeks) the service was 5* all the way and I intend to use them for other opportunities in the future.This also extends to the preferred solicitors recommended by Aspen Wolf who I found to be extremely poor: Slow, unprofessional, unresponsive with terrible communication. They were so bad I managed to switch solicitors before I got locked into using them. If you do choose to use AspenWolf, at the very least don’t use the solicitors they recommend. Though I suppose, if they can’t partner with a quality conveyancing team, it is not too surprising the developers they pick are equally unimpressive.

RS · 21 August 2018

★★★★★ 5/5

Trustpilot

My main contacts are Ruzel, Anisha and Georgina

My main contacts are Ruzel, Anisha and Georgina. They are great. All our queries are answered in a timely manner. These guys are very helpful and professional. They ensure that the transactions are seamless. Especially, Ruzel very approachable and professional. We are still in progress but they are doing such a great job I have to do my review at this stage.I highly recommend Aspen Wolf because of the good quality of these employees.Well done guys!!Bernadette & Robert

Bernadette · 9 November 2022

★★★★★ 5/5

Trustpilot

Conditioning House, Bradford

Aspen Woolf is doing a great job marketing properties in mainly the North of England. We have signed up for an apartment in Bradford, Conditioning House and we are happy that we have exchanged contracts for the first stage of the purchasing process. We would like to pay particular thanks to Anisha Patel who works for Aspen Woolf and has communicated with us in a highly professional and timely manner at all times.Winston Wheatley and Sharan Gray Michaela Hoddinott

Winston · 26 March 2019

★★★★★ 4/5

Trustpilot

So far so good...

So far so good. The exchange process went smoothly. Everything was explained upfront and there were no last minute surprises. Anisha in the sales support team was very helpful. Hopefully the construction phase will go smoothly as well and we will have completion as per the forecast.

Sandeep · 6 March 2019

★★★★★ 5/5

Trustpilot

Ruzzel

Ruzzel , everytime was on other side on the phone with more and more details , Happy to get propriety with his help , it was so quick done becouse of his help .Manny Thanks Ruzzel

Michael · 2 February 2022

★★★★★ 4/5

Trustpilot

Off to a rocky start but things are looking up...

I've been on Aspen Woolf's mailing list for the best part of two years. I was recently ready to make an investment and emailed them via one of their online contact forms at page of the property I was interested in.I got an email back from Charlotte C. that contained no information about the investment I inquired about but instead asked me four questions about my requirements. I responded, in some detail, to those questions.A day later Charlotte emails me this:"Just following up on the email I sent a couple of days ago."I understand you've been looking at investment property in high growth areas. We have some exciting new developments that I think you'll find quite interesting."I’d like to let you know more about this unmissable opportunity. Would you be available for a quick call?"I guess they lost the email in which I outlined my wants and needs.Oh well, that's that. If they can't keep track of simple email correspondence, then I'm sure as hell not going to entrust them with my money either.Sayonara, Aspen Woolf.UPDATE: Charlotte contacted me with apologies and an explanation. That is a great step in the right direction, which I appreciate; let's see where it takes us.UPDATE II: Charlotte's made good on her promise to keep me in the loop on new investment opportunities. I'm very happy about that and it's a sign of an employee as well as a company that wants to put things right. The two follow-ups make me much more comfortable entrusting my money to Aspen-Woolf's investment options.

Michael · 17 May 2018

★★★★★ 1/5

Trustpilot

Nightmare Experiences - Be Careful with your money!

Nightmare Experiences - Be Careful....I have invested with 2 properties on the advice of AspenWoolf. Both have resulted in huge losses for myself, but profits for AspenWoolf.Been in recent contact with them regarding these issues and also had some heavy sales pressure on a new unit. This I decided not to go-ahead with after the previous bad experiences, but it took reminders and emails to get my 'deposit' fee back (supposed to be paid back in 3 days, but after 1 month had still not been received or had any further communication)Property 1: £55,000 invested by deposit - everything was stolen by the developer, investors losing all their deposits across multiple developments. (See Key Homes, Barking). Many communications to AspenWoolf, with no action. Yes, I've lost all £55,000 plus further fees.Property 2: €120,000 invested into a beach house overseas. There were claims of great returns etc over a few years.In the 34 months that the house has been available for rent, I have received back €1,977 in rent (net), and the house is worth alot less than I paid for it. In the last 320 calendar days, the house has been rented out for only 1 night!That's 0.5% return per year in rent and capital depreciation which is perhaps 25-30%I have not had much interest from contacts and emails since the sale was made. The management company of this development are also quite unresponsive and neither has given me any re-sale options. I've been advised to put my place on AirBnB by the management of AspenWoolf.I can say it's quite upsetting to invest and lose so much money, and then have no support from the company that sold this to you.I work freelance, so this money was really my pension pot and supposed to be generating the illustrated incomes.Disappointed with destroyed savings.....

Andrew · 16 January 2018

★★★★★ 1/5

Trustpilot

My Odyssey

I bought a student accommodation about a year ago The (warranty ) three years the rent in the advertising.I end up in big mess the other company who run the project as managing estate agents the always are late with the rent ! None told me that the other company Warranty the rent!!!!it is really a trup !We can’t choose the managing company How is possible...We Believe in Aspen and wolf as investing experts and Aspen and Woolf is just another (middle) man!The other company has been introduced to as by Aspen and wolf!This time is 60 days late ...I cal Aspen and Wolf and the stuff is very polite the Taling me to find out with the agents !!! I end up in a disaster...Very nice words ...Very polite staff!!!But I am in a Big problem ...NO Rent!!!None give me a solution !Only nice conversation!!!!It is a big mess!

Aristeidis · 13 November 2017

★★★★★ 2/5

Trustpilot

I purchased/am purchasing an investment…

I purchased/am purchasing an investment property through Aspen Woolf and have been dealing with Henal and Anisha throughout the process. Both Henal and Anisha have been very friendly, professional and efficient in their roles and I wouldn't hesitate (and have done so already) to recommend AW to my friends/family.Heavily condensed update: The company assigned to managing my unit turned out to be fraudulent. They withheld my keys for 2 years, and once I finally got access to my property it was in a state of disrepair. Chunks missing out of walls, carpets stained, door handles missing etc. It was rented out under the table for 1-2 years and I received nothing. This unit was purchased off-plan as a new build and now it has cost me approximately £3000 to have it fixed & in rentable condition. AW failed to do their due diligence on Eldonian Limited and forced me into a business relationship with criminals.

Cameron · 30 June 2022

★★★★★ 5/5

Trustpilot

An extremely friendly and personal experience.

Since day one, Aspen Woolf Ltd have looked after us every step of the way making sure all questions were answered promptly and going out of their way with their help. Kay is our point of contact and she has been terrific and so easy to deal with.

Lun · 21 February 2017

★★★★★ 5/5

Trustpilot

Very professional and efficient team…

Very professional and efficient team and always at hand to deal with any queries i had. Big thank you to Henal and Katerina for all your help and support and i will defo be in touch when ready for my next venture.

Rakesh · 24 June 2020

★★★★★ 5/5

Trustpilot

Friendly & Professional

This was my first investment of this kind and Anisha made the whole process incredibly easy for me. She's always on the ball, and gives regular updates as to the progress of the sale. Would absolutely recommend Aspen Woolf to anyone looking to invest in property.

Jake · 9 August 2018