Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotTo Surveyors,
To Surveyors,It hasn't been the best of experience buying Arthur's Fold. The contract was delayed for 8 months. I understand the difficulties of a new development site and it requires many parties contributing to make this work. Having said that, As Aspen Woolfe LTD is client facing it would be unfair to single out they are solely responsible for the delays. Aspen were quick to react of their difficulties to help clients to get on board as quickly as possible. I particular enjoyed working with Anisha Patel who is my sales progressor. She has kept me informed of the problem and committed, delivered in helping me to complete the contracts. She is a listening person, she has been keeping up to date which I know it is difficult in the early stages of a development. She has definitely kept my interests with Arthur's Folds going.
Trustpilot2018 · 18 October 2018
Agent replied · 12 June 2024
Dear Patrick,Thank you for your kind and positive review, it's always encouraging for us to hear that we are doing it well. We are happy to hear you have enjoyed your experience with us and we will pass your kind words to Anisha.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information at any point, we are always provide help and support to you.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotAspen Woolf was/is a delight to work…
Aspen Woolf was/is a delight to work with.The most important thing for us was feeling confident, that we were going to be given the best advice, the best possible deal, (based on our particular requirements) and ongoing support throughout the process.We received this support from each person we dealt with in leaps and bounds. From initially enquiring about the two properties we were interested in, through to exchange and beyond.Anisha, supported us throughout the whole process, nothing was too much for her. She had a perfect disposition, for us, calm, assertive, confident and extremely informative and we felt we had someone on our side that would be honest and truthful irrespective of her affiliation with the company. We felt that this was an important attribute.Finally adapting to varying personalities in this business is imperative and I admit we as a collective have strong personalities! We were able to work with Aspen Woolf with no issues.We do feel it important to say that if you have an issue or problem gelling with any particular person within a what could be a great company, Just ask to communicate with someone else! we have realized over a short time that you cannot always judge a company by one person you may not particularly likeWould we do business with Aspen Woolf again? AbsolutelyThank you, guys! Thank You, so much Anisha we look forward to working with you again!
Collective · 9 October 2018
Agent replied · 12 June 2024
Dear Rosie, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Anisha, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotAlthough we didn't make a purchase…
Although we didn't make a purchase through Aspen Woolf, we find Henal (who we dealt with) very informative and helpful, with out applying any undue sales pressure. He answered all our questions in a truthful manner and gave us valuable information for things to look out for when buying a 2nd property, to buy to let. Big thank you also to Henal for meeting up with us last Friday at very short notice.From the experience we had with Aspen Woolf we would recommend them.
Angie · 6 September 2018
Agent replied · 12 June 2024
Dear Angie, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 1/5
TrustpilotDO NOT INVEST!!!!!!!
DO NOT INVEST!!!!!!!I invested in 2 units in Kingfisher Court with Aspen Wolf.They first lied by saying that the development had been oversubscribed due to the high number of students at the universities in the city (Huddersfield). They promised a 9% return on investment (for 5 years) which has not been met. Payments for previous rentals have not been met in full / have been late. I would strictly advise anyone against investing with these agents as now most of their employees have disappeared off the grid and contacts number are dead. No replies to emails either.GO ELSEWHERE!
E.H · 15 May 2018
Agent replied · 12 June 2024
Dear Client,We are sorry you have had this experience with your purchase of Kingfisher Court. We are working tirelessly behind the scenes to rectify the issue of late payments to you. We have notified the developer in question and have been assured that your rental payments will be completely up to date by the end of May. Thank you for your understanding. Please contact Client Care on clientcare@aspenwoolf.co.uk should you need anything further.Best regards,Aspen Woolf
★★★★★ 1/5
TrustpilotDissapointing
My wife bought a unit from Aspen Woolf at Kingfisher in Huddersfield where they promised a guaranteed 9% return however payments have not been made in a timely manner, nor at all in some cases.When asked, Aspen Woolf have taken no responsibility for their advertising, nor have they offered any apology. Only when confronted with a group of buyers did they begin to change their tune.Disappointed in the way they handled the case, will not be recommending them to anyone in the future.
Imran · 13 May 2018
Agent replied · 12 June 2024
Dear Imran,We are sorry you have had this experience with your purchase of Kingfisher Court. We are working tirelessly behind the scenes to rectify the issue of late payments to you. We have notified the developer in question and have been assured that your rental payments will be completely up to date by the end of May. Thank you for your understanding. Please contact Client Care on clientcare@aspenwoolf.co.uk should you need anything further.Best regards,Aspen Woolf
★★★★★ 1/5
TrustpilotBad Advise,Bad sales pitch and Bad…
Bad Advise,Bad sales pitch and Bad investment. You can see the thread of the trust pilot reviews from other investors suffering as I am to with buying a number of units in king fisher court having dealing with the agent at Aspen Woolf who made assurances that the developer was very well respected. I have received 3 payments which all were late and had to make enquiries why they were late and now 2 quarters late and still no rental payment. Legal action has been considered. I would not recommend anyone buying from this developer Mederco or Aspen Woolf ( agent ). Make sure you read the trust pilot reviews which are important it’s a warning sign to all investors looking to put their money and appreciate high returns. Think twice .
Ali · 12 May 2018
Agent replied · 12 June 2024
Dear Ali,We are sorry you have had this experience with your purchase of Kingfisher Court. We are working tirelessly behind the scenes to rectify the issue of late payments to you. We have notified the developer in question and have been assured that your rental payments will be completely up to date by the end of May. Thank you for your understanding. Please contact Client Care on clientcare@aspenwoolf.co.uk should you need anything further.Best regards,Aspen Woolf
★★★★★ 1/5
TrustpilotTwo investments , both wrongly advertised
- I have invested twice with Aspen Woolf and both times got issues .- kingsisher court at Huddersfield, no payments for any quarters in time . No communication , what Aspen Woolf recommended as guaranted 9% return is not happening .- sencond investment with Park first was also a big issue . They broke lease just after 2 years , although Aspen Woolf advertised guaranteed 8% for 2 years , then 10% for 2 years and then 12% for 2 years . Strongly advise not to invest with aspen Woolf.
Mir · 11 May 2018
Agent replied · 12 June 2024
Dear Mir,We are sorry you have had this experience with your purchase of Kingfisher Court. We are working tirelessly behind the scenes to rectify the issue of late payments to you. We have notified the developer in question and have been assured that your rental payments will be completely up to date by the end of May. Thank you for your understanding. Please contact Client Care on clientcare@aspenwoolf.co.uk should you need anything further.Best regards,Aspen Woolf
★★★★★ 1/5
TrustpilotSold property keep posting on Rightmove
Those properties posted in Rightmove by this agent are unable to reach, i.e the agent gets your personal details when you contact them for the viewing of the property but they said it had been sold, even you set your searching criteria, they keep promoting the property on his own agenda.The concerned property is still posting on Rightmove even today few months after my inquiry.
CHUNG · 17 June 2022
Agent replied · 12 June 2024
Dear Chung Kai Lau, Thank you for taking the time to leave a review. We are sorry to hear that the property you enquired for was no longer available. Sometimes there is a big demand and properties can get sold by the time we receive and process the property enquiry. It is natural for our consultants to offer alternative properties that meet your search criteria and may be of interest to you. Our intention was to assist with your property search, and we are sorry that we couldn’t be of help in this occasion. Kind regards,Aspen Woolf
★★★★★ 5/5
TrustpilotTrustworthy professional cooperator
Very professional, always familiar with jurisdictions, up to date knowhow about real estate, polite and trustworthy!
Maria · 7 May 2025
Agent replied · 12 June 2024
Dear Maria,
Thank you for your kind review! We’re delighted to hear that Michael Willey provided you with professional, knowledgeable, and trustworthy service.
Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future.
Best regards,
Aspen Woolf
★★★★★ 4/5
TrustpilotSupporting non-UK Customers...the devil is in the detail...
Our experience was probably atypical in that we are expats living in Buenos Aires and therefore many of the 'normal' procedures involved in purchasing property were more complicated for us e.g. the simple need to produce proof of domicile is not so easy if you have just moved countries and homes and only one person in the couple receives bills to the new domicile. However, most of the hassles were with the documents required by the solicitors and the Aspen Woolf reps did their best to 'mediate'. Everything would have been much easier if people remembered that 'the devil is in the detail'. e.g. Dear Kevin, we've just sent a full set of attachments. They may seem overwhelming. It will help you to know that :1.They are not equally important, so you can prioritise your time2.The contract is the real priority. This does not need to be legally certified so just sign it and scan the signature page and email it to us asapetc, etc...in summary, empathising with new customers in non-UK locations and adding that informed, pro-active human voice. Not that the experience was 'bad' at all, just that it could have been less stressful. To repeat, the Aspen Wool reps were far better at this than the solicitors' reps.
Kevin · 4 September 2017
Agent replied · 12 June 2024
Good afternoon Kevin, It's always nice hearing from our investors, thank you for taking a moment to send us a review. We're glad to hear about your positive experiences with Aspen Woolf, but of course are disappointed to hear the same could not be said about the solicitors services. We understand how tricky it can be to invest from so far abroad, and our approach tries to take this into account. We'll definitely send on these comments to the solicitors in question. Hopefully they can take it all constructively and build stronger relationships with their clients moving forward. That said, you've made some great investment choices. Expect to hear from us again soon with some construction progress updates. You can also give our http://www.aspenwoolf-progress.co.uk/ website a look at anytime. We try to keep that website as updated as possible in regards to the different developments in construction. If you have anything further please don't hesitate to get back in touch with Ellie and thank you again for trusting us with your newest property investments. All the best to you and Marta,Aspen Woolf
★★★★★ 5/5
TrustpilotI've been dealing with Aspen Woolf in regards to to a property purchase
I've been dealing with Aspen Woolf in regards to a purchase of some properties especially with Henal Popat who is the sales adviser who has helped me choose an excellent investment and guided me through initial purchase until exchange of contracts.He is very proactive and knowledgable and helped me through the whole purchase processs and resolve any issues by always quickly replying to my queries, concerns, etc., and also after sales support is ongoing and excellent.
Imran · 11 February 2020
Agent replied · 12 June 2024
Dear ImranThank you for such a brilliant review.We are glad to hear you have had a great experience with Aspen Woolf. Henal will definitely be happy to read what you wrote.Thank you for your kind words and we look forward to our continued relationship ahead! If you need any more information in the future, we are always here to help.Warm RegardsAspen Woolf
★★★★★ 4/5
TrustpilotI had a great experience dealing with…
I had a great experience dealing with Stuart and he seemed to have answers for all my questions. Everything was smooth and kept to his words.
Rodney · 21 September 2020
Agent replied · 12 June 2024
Dear RodneyThank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Stuart who had been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Wool
★★★★★ 5/5
TrustpilotAspen Woolf LTD has provided an …
Aspen Woolf LTD has provided an excellent service to me in order to do the right property investment. The agent who was following up with me was friendly and professional in showing all details I wanted to know. I have a suggestion I would like to put here , May Aspen Woolf try to provide a detailed breakdown for their investments by showing in table how much the unit would cost , how much the commission of the agent , how much is legal fee , how much the different types of taxes etc and at the end of the table the total amount of the whole investment , by doing this the client should be able to know how much his invest will cost net to avoid any hidden or unforeseen costs related to his or her investment. Ali from Qatar.
Ali · 9 July 2017
Agent replied · 12 June 2024
Good afternoon Ali, We hope you had a nice weekend. It's great to hear from you! Thank you for the review and for the constructive suggestion! We'll take this on board and will think of ways we can implement this in the future. It can prove to be a bit tedious as clients can also use their own solicitors, etc, who's costs we wouldn't be able to know. Taxes also depend on personal circumstances so it can vary from person to person making it hard to give an all around cost that we can give to clients, but we'll definitely see if we can produce something more or less generic for clients to view. Congratulations once again on your investment in Luton. We'll be in touch again with you in the near future with your construction updates. Wishing you a great start to the new week and looking forward to hearing from you again. Best regards, Aspen Woolf
★★★★★ 5/5
TrustpilotExperience and Service provided by the …
Experience and Service provided by the people at Aspen Woolf: I learned about Aspen Woolf investment opportunities via the internet. First I was contacted by Mr. Gareth John, who was very detailed of the investment opportunities they had and provided me with all supporting documents to reach into the decision with my family to proceed with the purchase. After paying the up-frond deposit, I was contacted by Mrs. Ellie Woods, who brief me over the documentation and the whole purchasing process. I hope that property is delivered on time and in line with the time schedule provided. If I am satisfied with the end result. I will proceed with further investments in the future.
Panayiotis · 26 May 2017
Agent replied · 12 June 2024
Good morning Panayiotis, Thank you for taking some time out of your day yesterday and leaving us a review. We're happy to hear about the smooth support you received from start to end. We're also very excited about this development as it is in such an amazing location, and is sure to appreciate even more as time goes by. We'll keep you updated with the progress on that monthly. We hope to hear from you again and look forward to helping you with further investments. Wishing you a lovely weekend ahead. Kind regards, Aspen Woolf
★★★★★ 5/5
TrustpilotAspen Woolf Ltd were new to me at the …
Aspen Woolf Ltd were new to me at the end of January 2017. I was interested in one of their investments in Huddersfield. Once I agreed to purchase and paid my deposit I was then allocated my own sale progressor called Ellie Woods, who has for the last four months been supportive every step along the way, Very quick to respond to my email and constantly tried to progress the contracts to a conclusion. She was excellent. I would certainly recommend Aspen Woolf Ltd in the future.
Peter · 25 May 2017
Agent replied · 12 June 2024
Good afternoon Peter, Thank you for taking some time out of your day to leave us a review based on your experiences dealing with Aspen Woolf. We're thrilled to hear that Ellie has been able to be of such help. We'll definitely let her know about your kind words. It'll be a great way to end the week. We're really looking forward to your investments being completed. As you know the building is already under construction, and we'll endeavour to keep you updated on that monthly. Looking forward to hearing from you again soon. Kindest regards, Aspen Woolf
★★★★★ 5/5
TrustpilotMy first venture into property investment…
As this was my first venture into property investment I was somewhat cautious as to procedures and how safe and sound the whole experience would be. In the event I have been very satisfied with the professional way in which the whole operation has been handled. The property is still in the construction stage so we have a long way to go yet but I am happy with my dealings with Ellie and the rest of the team at Aspen Wolfe and will certainly recommend them to potential investors.
Norman · 21 April 2017
Agent replied · 12 June 2024
Good morning Norman, Many thanks for taking some time out of your day to leave us such an honest and thorough review. We fully appreciate the nerves that go into any investment, especially the first, so we're glad to see we've been able to put some of those nerves to ease. We're excited to say that your investment is well on track to complete on time and look forward to keeping you posted with further construction updates in the months to come. Wishing you a wonderful start to the new week. Kind regards, Aspen Woolf
★★★★★ 5/5
TrustpilotAlways ready to help
My experience with Aspen Woolf was so good the first time, that I went back a second time for repeat business. My initial contact was Casey Harwood for the sales and have been dealing with Kay Paisley for after support. I have also had contact with Ellie Woods a few times.I have experienced nothing but courtesy and professionalism from all Aspen Woolf staff at all times. Special commendation to Kay who has been wonderful, going out of her way to help resolve issues with the Solicitors and the Developers.I will readily recommend the company.
Bosoye · 30 March 2017
Agent replied · 12 June 2024
Good afternoon BosoyeThank you for taking the time to leave us a review. We really appreciate your kind words, particularly about Kay. We'll certainly pass that on to her! We're glad to hear that you have received the level of service that we expect, and that you have continued to work with us. We look forward to keeping in touch with you and want to thank you again for not only choosing us, but for recommending us to others too.Kind regards,Aspen Woolf
★★★★★ 4/5
TrustpilotAspen Woolf Ltd - An Honest Opinion.
Good Afternoon,I have been communicating with Aspen Woolf for over a year now and have made two investment purchases. Mostly, I liaise via internet but have also visited their offices in London in April 2016.Without exception everyone who I have dealt with have been very professional and courteous. Elle Spencer and Kay Paisley are my contacts who are both friendly, approachable and I feel I can contact either anytime. Nothing is too much trouble and Kay Paisley has explained each step in clear, concise English.I would not hesitate to recommend their services to anyone.Thank you.
Ann · 28 February 2017
Agent replied · 12 June 2024
Good Afternoon Ann, We're very happy to hear from repeat customers such as yourself. So thank you for taking some time out of our your day to do so and also thank you for your kind words. Both Kay and Elle are delighted to see your comments today! We look forward to keeping you posted on both of your investments. It shouldn't be long now until they're both fully up-and-running. Our team is always here for you if and when you need. Wishing you a lovely rest of the week.Kindest regards, Aspen Woolf
★★★★★ 5/5
TrustpilotProfessional & friendly service
We originally dealt with Gareth Jones and then Anisha Patel both of which could not have been more helpful. Very personable service, keep doing what you're good at guys. :o)
Mark · 15 October 2018
Agent replied · 12 June 2024
Dear Mark,Thank you for your kind and positive review, it's always encouraging for us to hear that we are doing it well. We are happy to hear you have enjoyed your experience with us and we will pass your kind words to Gareth and Anisha.Please keep an eye on our Development Progress website to see how well your development is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information at any point, we are always provide help and support to you.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotThe experience has been a smooth one
The experience has been a smooth one. I was guided efficiently along for the whole process. Henal was very helpful and was clear about everything.
Jay · 18 October 2020
Agent replied · 12 June 2024
Dear JayThank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Henal who had been working hard and will be delighted to receive such positive feedback from you.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks,Aspen Woolf
★★★★★ 5/5
TrustpilotGreat service and very friendly
Great service and very friendly, Harri was a delight to deal with.I found them to be prompt and professional in their responses and contracts arrived much quicker than I had thought.
Johnmccann · 16 November 2017
Agent replied · 12 June 2024
Good morning John, Thank you for taking a moment out of your very busy schedule. We know how previous your time is and really appreciate your recent review of our services. Harri especially has been a profound member of our staff and we're glad to hear of all the positive reviews he's received. We look forward to keeping in touch and wish you a wonderful rest of the week. Kindest regards, Aspen Woolf
★★★★★ 4/5
TrustpilotFeedback
Aspen wolf has helped me find a good investment and a special thanks to Katerina and Anisha who have been very helpful in answering all my queries.
Meeta · 23 January 2020
Agent replied · 12 June 2024
Dear Meeta,Thank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Katerina and Anisha will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead!Warm regards,Aspen Woolf
★★★★★ 5/5
TrustpilotSatisfactory customer service
I have invested through aspen Woolf at Liverpool.Both Mr Mason and Ms Anisa was ver y helpful in completing my exchange. They have acted very professionally. Thanks you both .
Kamrul · 6 April 2018
Agent replied · 12 June 2024
Dear Mr Hossain, Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Mason and Anisha, who had been working hard and will be delighted to receive such positive feedback from you.We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.Please keep an eye on our Development Progress website to see how well Quay Central is coming together. We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.Many thanks, Aspen Woolf
★★★★★ 5/5
TrustpilotHappy so far with the service received
Happy so far with the service received. Anisha was very efficient and made the process quite easy to navigate.
Melanie · 4 November 2021
Agent replied · 12 June 2024
Dear Melanie,Thank you for leaving us such a wonderful review!We are thrilled that you loved your experience; Anisha will definitely be over the moon to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead!Best wishesAspen Woolf
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