Tara and Co Leamington Spa reviews

★★★★★ 5/5

Google

Luke was amazing! He understood the type of house we were looking for and made sure we understood the steps in securing our first student home. He made the process super easy and enjoyable. Thank you Luke!

Amelie · 24 November 2023

★★★★★ 5/5

Google

Luke was very helpful in all ways and answered all my questions which were a lot.

Constantinos · 28 November 2024

★★★★★ 5/5

Google

Luke has been great showing us student houses for two days in a row, really professional and keeps in contact frequently. He has been very accommodating and made the process of reserving a house really easy.

Olivia · 24 November 2023

★★★★★ 5/5

Google

I want to specifically thank Rahul for being a great property manager - he was always so quick to respond and so helpful!

Jas · 3 August 2024

★★★★★ 5/5

Google

Had an incredibly speedy and easy experience with Tara and Co booking and getting the keys for my new place - shout out to Kyoti for all of her help, she was amazing!

Josh · 23 June 2019

★★★★★ 5/5

Google

I leased a property through Tara and co and was on a company let. During my tenancy, I had to get a few issues sorted and I was dealing with Luke Timms from Tara and co. I am so grateful to have had him help us. He was thoroughly professional, always kept us informed and was always willing to help. Great customer service. Thanks Luke.

Anant · 23 June 2019

★★★★★ 5/5

Google

Luke was very helpful. Arrived promptly to the viewing and was very pleasant and knowledgeable

Marc · 28 November 2024

★★★★★ 5/5

Google

Good experience all around, Sophie was incredibly helpful and sorted us with a great place to live. Thanks :)

Owen · 25 September 2024

★★★★★ 1/5

Google

Worst customer service I have ever experienced - left me at the side of the road! I booked a viewing for a flat in Leamington for 10:30am. 10:35am came and no one from Tara & Co had turned up. I called the office, and a man put me on hold while he "went to get someone". The call was then cut off. I then called back and the line rang for two seconds and I was cut off straight away. This happened three more times, and after I waited outside until 11am I gave up and left, having cancelled other flat viewings for this one. I am disgusted to have been treated like this as a potential customer willing to hand £1000's over to them, with no explanation or apology for leaving me standing on the street. AVOID!!

Tom · 23 June 2019

★★★★★ 1/5

Google

I couldn't agree more with all the recent comments about this letting agent. My son and his friends are also experiencing problems on trying to get their deposits returned. Again false list of damage reported and cleaning bill that was totally not needed. I visited at the end of tenancy and the house was immaculate. Luckily they have video evidence. Letting agents hold no photographic evidence to show how the property was at the start of the tenancy and then the landlord claims that the tenants have left things damaged.All letting agents I have used always do a photographic inventory at the start and end of the tenancy to stop this sort of thing. Hopefully the manager will now get this matter sorted. I would definatley recommend students be careful and take lots of photos at the start of a tenancy and document all communication you have with the agent.Communication is also very poor.

Jane · 23 June 2019

★★★★★ 1/5

Google

Terrible customer service experience They tried to make unreasonable deductions from our deposit by claiming fake damages to the property. This meant that our deposit funds were withheld from us for almost two months after our tenancy had ended until they finally accepted to return the money. The proposed “deductions” they claimed were all false/irrelevant and they provided very little explanation as to what the deductions specifically related to, ignoring the terms of the tenancy agreement. For example, they tried to charge unreasonable amounts for cleaning even though we left the property at a much better state of cleanliness than when received. When we moved in, the property was in a bad state with dust and hairs everywhere which meant we had to spend almost 3 days trying to bring the property to a liveable state. These, among other unreasonable claims, has made our experience renting with this agent an unpleasant one. I would recommend that students rent from other letting agents for their own peace of mind.

Joe · 23 June 2019

★★★★★ 5/5

Google

I had the pleasure recently to deal with one of the agent, Luke Timms, who demonstrated professionalism and efficiency! I will from now on only deal with him as the rest of the agency is totally incompetent. I’ve spent half of the year struggling having them on the phone and understanding them. I had to chase them if I needed something to be done, could take weeks. Whereas with Luke when I had a problem the day after it was fixed! I’m please to see that someone in this agency is raising up the level! So I’m putting 5 stars only for Luke.

MAUDE · 23 June 2019

★★★★★ 3/5

Google

Agent Millie Rick very friendly and helpful during viewings and communications, as are most of the other agents I have dealt with during my short time with Tara and co so far. Inventory was inaccurate but agency working to help sort out property issues that have been noted, very patient with me since I cannot ring myself and have family do so for me.

Amy · 23 June 2019

★★★★★ 1/5

Google

Tara and Co are possibly the most difficult and worst company I have ever dealt with. I would strongly advise to avoid them. I have spoken to Tara and Co four times over the last few months attempting to get my deposit back. Each time I spoke to a member of staff they assured me that the deposit would be returned in full to me over the next few days. It has now been six weeks since I was first promised that the deposit would be returned and yet it still has not. So, not only has my deposit not been returned but staff have lied to me about its return. Unfortunately this has forced me to go through the protection company which is an extra hassle which ideally I would not have to deal with. Honestly, if you are a member of Warwick University just avoid Tara and Co and go with a more trusted estate agents.

Josh · 23 June 2019

★★★★★ 5/5

Google

Luke Jackson was very helpful and available before, during, and after our viewing. He was eager to help and respond to our many queries about the property we visited. A great estate agent!

Nora · 24 December 2023

★★★★★ 5/5

Google

After a major maintenance issue which effectively left the property uninhabitable the team at Tara and Co simultaneously provided a new property to stay temporarily in whilst fixing the maintenance issue at the original property. The responsiveness and in particular help of Jyoti made this entire process as easy as possible. Many thanks to the team

Connor · 22 June 2021

★★★★★ 5/5

Google

Thank you Luke for being so helpful and supportive during the house hunting!!

Kyria · 28 November 2024

★★★★★ 1/5

Google

Told us they were going to sue us because we apparently owed them money, then didn't know what we owed them money for, turned out we didn't. They kept bothering us about money that we apparently owed them without checking their emails first that showed things were all sorted. Now they're withholding our deposit because apparently we owe them money though we've sent them a list of payments about a month ago. We called them several times. Either they didn't reply at all or they said they'd call back and didn't.

Katrin · 23 June 2018

★★★★★ 1/5

Google

Absolutely awful service!! Would not recommend paying more for the assistance of Tara and Co as the response time to any enquiries is slow, not sure if they actually communicate with the landlords at all, seems to be done on their time frame and have little to no regard for the well-being of the tenants other than ensuring that the house is liveable enough to ensure no legal action!! Would definitely not use their service again and would strongly advise others not to either.

Helena · 23 June 2018

★★★★★ 1/5

Google

Utterly incompetent staff, who struggle with basic English. They are more than willing to charge large sums of money for for minor contract changes or renewals (i.e. date change) and regularly 'lose' rent payments due to supplying the wrong payment reference numbers. This is generally blamed on the tenants regardless of proof. I wouldn't dream of using this place for rentals in the future - as for buying a property through them ... I'd have more faith handing my money over to a trained chimp.

Gareth · 23 June 2018

★★★★★ 1/5

Google

Terrible. We have been waiting for our deposits to be returned for 5 weeks despite no charges having been incurred and having just received a call from them I think that they may have returned the deposit into a void account that I no longer use and do not know how to access despite the details I provided them with via email. Regarding a dispute that all of my housemates have taken issue with, they have provided one feeble and condescending email in response which was an unhelpful repetition of our landlady which disregarded all of the evidence and proof that we have sent them. They did not provide us with any information that would help us follow the matter up and generally have treated the issue was 'case closed'. My housemate Katie has also reviewed made a review; we are not sure what else to do at this point. Students, avoid! They will charge you for the privilege of their services and then fail to provide any services.

Paul · 23 June 2018

★★★★★ 1/5

Google

Tara and co have been pretty good for our student house until now, but it has been snowing for the last 4 or 5 days and we have had no heating or hot water. Tara and co sent out someone to sort it when we first submitted a fault report who said hed fixed it but it broke again 20 mins after he left. We have submitted another fault report, emailed and called since but no one has been out and we havent even had a response. I would have thought that they would prioritise fixing heating in this weather, as the house is virtually uninhabitable and my other 3 housemates have just gone home.

Luke · 23 June 2018

★★★★★ 5/5

Google

Both Luke and Sophie were helpful at showing us the properties on offer. They had a clear and direct attitude. They were also happy to answer any questions we had.

Josh · 23 January 2024

★★★★★ 5/5

Google

Brilliant experience! Sophie was so helpful getting back to our enquiries quickly, taking us around the properties and answering all our questions. Would absolutely use again and recommend to others!

Rebecca · 23 January 2024