Trusted Agent profile · Leamington Spa
★★★★★
346 reviews across 1 platform
10 Parade, Leamington Spa, CV32 4DW
Leaders Lettings's office in Leamington Spa, at 10 Parade, is rated 4.2 out of 5 across 346 reviews on 1 platform, including 346 Google reviews rated 4.2.
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Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
GoogleWe sold our apartment just over one week of Jas putting it on the market. The service we received from Jas and his colleague Daniel was faultless. Great communication; both written and verbal which made the whole process run without a hitch. Our contact with Jas and the team felt as if they were totally focussed on us. Hope to use Leaders again one day. Thanks to all.
5/5
GoogleJust wanted to say a big thank you to Sara for all her help with sorting out my flat, especially during such uncertain times. Sara is an asset to your team!
Hi Daisy, thank you for taking the time to let us know how we did and giving us a 5* review. We hope you have a great day! From the Customer Relations Team.
1/5
GoogleWorst agency ever!!! They rented me a house with mould on windows and stains on walls and carpets. They were saying that it is my responsibility to clean the mould and they will not send anybody to do it. After Elisha ispected the house, in the report it has been said that the mould, carpets and stains on wall are landlord responsibility. So, why they were saying that it is mine? They did not want to pay somebody to clean the house properly but they wanted to take my money for the rent. Because of the mould i am coughing all the time and i have trouble breathing. Please, be aware before renting a home from them. They only want money from people. They are not investing in the houses they rent.
Hi Sabrina, we are really disappointed to read of the experience that you have had with us here at Leaders and our team in Leamington Spa. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, and apologise if this has not been the case with yourself. After reading your comments around the mould at the property, I have had the chance to speak with the property management team and they have advised that a Damp Specialist who attended the property established that there was some condensation in the bathroom which you were asked to clean to ensure this didn’t worsen. The damp report undertaken did recommend that roofing works may be required which we did arrange but the contractor who attended could not find an issue; we did instruct someone else to attend, however it seems we struggled to gain access with yourself. As we have recently received a formal complaint from you in regards to your issues which in line with our complaints process will be investigated and responded too, at this point we would like to offer our apologies for any disappointment that’s been caused and that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Kind Regards, Leaders
1/5
GoogleWe left the property in a good cleaning condition and also requested the deposit back. unfortunately it took a month but we still haven’t received our deposit back and there was no option to us other than using the TDS. when we were moving into this property on the property was left in a very bad condition of cleaning and the service we received was so poor from the leaders leamington. they really don’t care about tenants and only thing they care MONEY. when reading the negative comments I just realised it wasn’t only me and leaders did this to many. we should read the negative comments in here before deal with this kind of letting agents.
Hi Chamila, we consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into the points raised and I will be doing so in my capacity as Customer Care Manager for the Leaders Romans Group and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards, Joe Gilliland, Customer Care Manager
1/5
GoogleThe Leamington branch is a shambles. On arriving at the property we found the remains of the previous tenants belongings littered throughout the house, with dirty plates being left in the dishwasher. Furthermore, we are a house of 6 girls and have currently been without a working shower for almost a month. The branch employs cheap solutions in order to superficially fix issues. Despite our frequent emails concerning the plethora of issues regarding our home, we receive little to no satisfactory action to rectify these problems. I would recommend people, particularly students, think twice about choosing this agency as they have repeatedly exploited us.
Hi Cecilia, we work hard to provide a fantastic experience to all of our customers throughout their tenancies with us so it’s discouraging to hear that you are dissatisfied due to the issues you have faced and service you were receiving. I have had the chance to discuss your review with the property management team who have advised me that sadly there were a few issues at the property when you moved in so we can appreciate that there may have been disappointment at this time for yourselves. We believe that the issues brought to the teams attention were all rectified just after the move in period. Regrettably there are currently issues at the property with both showers so we can understand how frustrating this must be for yourselves to experience. I can assure you the team are working hard to rectify these issues for you and we really hope that they can resolve these for you all at the earliest opportunity. The team will endeavour to communicate with you as well as your co-tenants to ensure you are kept fully informed throughout. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with your feedback about your experience, we would like to offer our apologies for issues you have faced and that you feel the service you have received has not been up to the high standards expected of Leaders. We really hope moving forward that we are able to deliver a level of service that you are happier with for the remainder of the tenancy. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleHi we had three high street estate agents out to get house valuation and rental appraisal . Leaders came out on top by a mile on both aspects Branch manager Jas Bagri gave a very true valuation on the property. We also had Sara from the lettings dept out to do the rental assessment ,without even advertising the property due to her contacts and very up date know how,we got a fantastic rental ,so very impressed and would recommend Leaders 110%
Hi Ranj, thank you for this great review! We are so happy to hear that the Sales and Lettings teams have been able to offer you such an exemplary level of service throughout your dealings with them and we are delighted that Sara was able to secure you a Tenant so quickly! Our customers recommendations mean so much to us as a business and we are pleased that in this instance we have been able to earn yours. Thanks again for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
1/5
GoogleI would give Leaders 0 stars if I could. I lived at 29 Russell Terrace in Leamington Spa. As a university student, Leaders have exploited us. They charged us over £30K worth of rent for the year. The house was absolutely filthy when we began to rent it, not clean at all and still had other people’s photographs and shoes in the rooms despite i having been 'professionally cleaned'. The house was so damp it gave all the tenants the flu and they did nothing to solve it except blame us for it. The bathroom floor was also close to caving in to the living room beneath because of wood worm, we were told not to use the bathroom and the landlord even said try not to use it so we were living with 1 bathroom between 8 of us which breaches the HMO license of the house. When we wanted to claim compensation for our mistreatment the landlord denied having said anything and blamed us for the damp even though it was unlived in for 2 years before us so was damp as it hadn’t been aired out. We also had no contact with the landlord for 6 months after moving in. Once we got a lawyer involved for multiple breach in contract, the landlord got involved and gave us a dehumidifier as a gesture of 'good will'. We complained about the broken oven multiple times and nothing was done, the company is extremely slow and difficult to communicate. Now after moving out, Leaders are trying to take our deposit for leaving the house 'dirty' when we cleaned it thoroughly and the dirt and damage that is present was there before we even moved in and now they are trying to scam us. The house is now in a better condition once we have moved out than it was when we moved in. We received no money back and I am fully considering taking the landlord and/or leaders to court for the way they have treated us. Just because we are students doesn’t mean we should have been taken advantage of us. I am appalled and hope to warn anyone else away if they are considering employing leaders; they are a disgrace.
Hi Holly, thank you very much for bringing your feedback to our attention. We are very sorry to hear that you are dissatisfied with the service you have received from Leaders, we set very high standards for ourselves and take it very seriously when these are not met. I have spoken with Samantha Worrall the property manager at Leamington Spa to discuss your feedback. During my discussions with Samantha she has acknowledged that when the property was let out that it wasn’t in the best condition and I can appreciate this would have been disappointing especially when taking into account the amount you were paying in rent. When viewing our system I can see this was the first Tenancy we had within this property and it can be noted that properties are let as seen and it is the Landlords responsibility to bring the property to the market in a condition they are happy with. Sam has mentioned that she was provided with an extensive list of works that needed to be conducted at the property and that she dealt with this list along with the local council. Samantha has stated that as some of the issues were quite complicated i.e. the leak it did mean that some of the issues took slightly longer to resolve than others. For the sake of clarity here at Leaders we are instructed to act under the Landlords instructions and could not undertake any works without their authorisation. I am sorry to read that you were without a bathroom for a portion of the Tenancy, I understand this would have been inconvenient but due to the situation you were advised not to use this due to potential safety concerns; it can be acknowledged that the Landlord got this issue resolved. Whilst I can understand you may have been worried due to the condition of the flooring the contractor who attended relayed the following once works were completed ”The floor is 100% safe and has been safe prior to these updates and at no time has the property been left with unsafe floors” In relation to your request for compensation I can see this was put forward to the Landlord although they did not believe there were any grounds for compensation. As the Tenancy Agreement is a contract between yourselves as Tenants and the Landlord with Leaders not being a named party to this it meant that ultimately any decision on compensation would have been entirely at the Landlords discretion. In regards to the deposit I can comprehend why you may be disappointed due to the proposed deductions that have been put forward to the deposit, these have been discussed with the Landlord who has proposed these which Leaders have put forward during deposit negotiations. I feel it important to highlight that here at Leaders we hold the Deposit as Stakeholder, due to our position as Stakeholder this means that we are unable to release the deposit without the agreement of both Tenant(s) and the Landlord in writing. If you do not agree with the proposed deductions that have been put forward then you are able to raise a deposit dispute with the Tenancy Deposit Scheme within 3 months of vacating the property by using the Tenancy Certificate Code which is located on your Deposit Protection Certificate. Whilst I can appreciate why you are disappointed due to the issues you have faced I do not believe the team at Leaders are at fault but would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. We recognise the importance of all reviews and thank you for taking the time to provide us with this your feedback. Kind Regards, Leaders
5/5
GoogleLeaders was not my first choice for state agent, but it was my last! They managed to sell my property with surprising speed while all others had failed. They obviously know the local market well. As for their style, it was very dinamic and kept me and the new owner up-to-date regularly and were very efficient being the liaison between buyer, seller and solicitors. It was a great relief to know that they were actively taking care of these things. Jas, my agent, was great. All in all, they will be my first choice next time.
Hi there, we are so happy to read such a great review about Jas and the sales team at Leaders in Leamington Spa! Here at Leaders our staff are passionate about property and aim to provide our customers with the highest level of service throughout their experience with us so we are delighted to read your comments about the service you received throughout the sale of your property! We will pass on your comments to Jas and the team who I know will be thrilled to receive such wonderful feedback. We hope the team can be of assistance again in future. Kind Regards, Leaders
5/5
GoogleAndy was brilliant, excellent service and a lovely person! Made my experience amazing thank you!PositiveResponsiveness, Quality, Professionalism
Dear Frankie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElisha and the team at Leaders are first rate, I have no hesitation in recommending them, extremely professional and courteousPositiveResponsiveness, Quality, Professionalism, Value
Dear Peter, we are very happy that Elisha and the team at our Leaders Leamington Spa could provide you with a positive customer experience. Thank you for your positive feedback. Kind regards Customer Care Team
1/5
GoogleI really regret giving a 5 star review to leaders agency in the first place, as me and my house mates were misslead to belive that they would take care of their customers. We where so wrong to belive this. After paying deposit, investing 500£ to redo the kitchen floor without asking for payment and also paying the rent we where promised a lot of things will be done to the house to fix some of the issues. Some of them were: proffessional cleaning, new washing machine, new paint + others. After we contacted them to adress these issues nobody came back to us with any kind of response. Some of the issues are health and safety related like the the door to the yard leading to the street not closing at all being bent out of shape by water, or the water taps being absolutely unhealty to use being full of deposits. The list of issues can go on and on. Highly unproffessional agency, they only care about you until they got your money, after that is like you do not exist. Avoid this agency at all costs, dosen’t even deserve a star.
Hi Chirilov, we are very sorry to hear you are not happy with your experience with our Leamington Spa branch. Please get in touch with the branch so we are able to discuss this further and turn things around for you. Kind regards, Leaders
5/5
GoogleI conducted a viewing of a property with Jas Bagri at Leaders. He was very informative and had a lot of knowledge regarding the property. His local knowledge was really good and showed us around the property in a professional and efficient manner. I have viewed properties with other agents but he was by far the best. Would recommend using him and his team in regards to selling and conducting viewings. Really pleased with his communication before, on and after the appointment.
Hi Amar, thank you so much for sharing your positive experience. We’re really glad you feel satisfied with the service you received! If you need anything else please do not hesitate to give us a call. We hope you have a great day!
1/5
GoogleIt was a mistake giving Leaders Leamington Spa in the first place a 5* review. It is definitely below 1*! We have been mislead to believe that things will be fixed and the property will be let in certain circumstances, however, after we signed the contract nothing has happened. Just a glimpse into the professional cleaning promised 3 times by Leaders (photos below). I do not even know if the landlord is aware of anything. On top of this we made a gesture of good will and invested 500 GBP into the property for kitchen refurbishment before we even signed the contract! Try to avoid them, they will sell you sweet words and no actions after! We contacted the agency but absolutely no action from their side. It's almost two months since we moved in the property. Also no proper check in the house, just the keys given.
Hi there, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to the Leamington Spa branch manager directly when you have a chance so we can try and turn your experience around. We look forward to hearing from you. Many thanks, Leaders
5/5
GoogleI had a great experience with Penny Hackett at Leaders. She was incredibly helpful, efficient & very professional in finding out what I was looking for and promptly got a viewing arranged on the property I was looking at and recommended others. I would definitely recommend her skills if you need a great lettings agent.
Dear Jenna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders Leamington have been fab help with us finding a student property - Liam is reliable and has been efficient in answering any of our questions and concerns. Would recommend!
Hi Elia, thank you for your kind words and this wonderful review about the Leaders team at Leamington, We're really glad that the office have been able to assist you and are pleased to hear that you have found Liam to be so reliable and are happy that he has been able to address any of your questions and concerns so efficiently. We will pass these comments onto Liam and the team. Thank you again for this review as well as your recommendation it is greatly appreciated. Kind Regards, Leaders
5/5
GoogleI have been using Leaders (was Heritage Property) from over 10 years as a Landlord. In the last few months I have been so grateful to have Sara and Sephie from Leaders helping me to redecorate and relet my house. They have both been really informative, keeping me up to date with every step of the changes and the re-lettings process. They have been both balanced, honest and unbiased with their thoughts and suggestions and have been very flexible when ideas or plans have changed. Thank you both and I have been really grateful for your help when managing my property from a distance!
Hi Suzanna, thank you for taking the time to share your feedback. We are delighted you have been happy with the service and will be sure to pass your kind words onto the branch, especially Sara and Sephie.
4/5
GoogleI was really worried after reading the reviews but we have just ended our tenancy through Leaders/Heritage and everything went really smoothly! We started renting about 2 years ago - this was our first time renting in the UK and they made the whole process really easy. Sure, we were not really happy about having to pay 90 pounds every year to re-new the tenancy but the team has always been helpful when we had an issue in the house. We couldn't be there during the check out (which made me really worried) but in the end we got all our deposit back without any hassle. Very good experience on the whole!
Hello Raphaelle. Thank you for taking the time to leave a review for us. We are pleased you were happy with the service from Heritage, and Leaders following the acquisition. We understand that renting in a new country can be a stressful experience so we do try to make the whole process as smooth as possible. Renewal fees are a necessity in order to run the necessary checks, but we are glad you have otherwise been content and that you had a good experience overall.
5/5
GoogleProperty inspection from Nathan was excellent, very professional and polite, done efficiently with minimal disruption to all of our days.PositiveResponsiveness, Professionalism
Dear Simon Beagley, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleIncredible service from everyone at leaders leamington - very helpful and insightful. A huge thank you to Roberta for being so accommodating.
Hi Carl Thornley, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Leamington Spa. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleBEWARE! WORST ESTATE AGENTS IN LEAMINGTON. Extortionate rent for squalid, mould covered housing with white goods that didn’t work and needed to be replaced. Estate agents were extremely slow to respond to emails and very rude, taking months to fix issues in the house such as damp, mould, broken light fixtures and appliances. Elisha in particular was unprofessional in our dealings with her.
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you and discuss with the branch. Many thanks, Customer Care Team
5/5
GoogleI found my first home through Leaders and it’s amazing. They take care of their tennants problems. My property manager Emma has always been helpful throughout.
Dear Saikat Jekob Gomez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks so much to Jas and Sophie for the brilliant service selling our much-loved house. You both made the entire process as stress free as possible and we were really impressed with the communication along the way - we never had to chase for feedback or updates and our emails were always answered really quickly. Thanks again!
4/5
GoogleJas was responsive and provided timely guidance, keeping the process moving along. I'm happy with the support that Leaders gave me over every aspect of my sale.
Hi Julie, thank you for taking the time to leave a review letting us know about the service you received from the Leaders team at Leamington Spa. We are delighted to hear that Jas has been able to offer you so much support throughout the sale of your property! We will ensure your comments are passed onto Jas so he is aware of your thanks. We hope we can be of service to you again in future. Kind Regards, Leaders
5/5
GoogleExemplary and charming service from Daniel and the team at Leaders! Very responsive and helpful. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Hello Ls Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leamington Spa.
