Trusted Agent profile · Leamington Spa
★★★★★
333 reviews across 1 platform
10 Parade, Leamington Spa, CV32 4DW
Leaders Lettings's office in Leamington Spa, at 10 Parade, is rated 4.2 out of 5 across 333 reviews on 1 platform, including 333 Google reviews rated 4.2.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
GoogleI found the team at Leaders to be professional and efficient. Abigail was very helpful and polite, she explained the EPC procedure to me very effectively. I would highly recommend.PositiveResponsiveness, Professionalism
Dear, Clare Phillips, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleBooked a valuation for my mum's property, got an email confirming date and time. On the day they left a message saying something about a virtual valuation. I rang them back and they said they had no booking for the date or time. Checked my email, and defo said I had app at the correct date and time. Wasted time, in a hectic week, and we recently lost our mum, so this just added to the stress. Useless companyNegativeResponsiveness
Dear Mr Compton, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Leamington Spa office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleLeaders have managed the letting of, and recently the sale of my mother's home in Leamington Spa, their service, professionalism and communication has been first class. Special thanks to Grant, Jas and Daniel for their considerate and attentive service.
Hi Paul, many thanks for your kind words. Although Grant left the business over a year ago, it is great to hear that the rest of the team are continuing to provide you with excellent service. If there is anything else we can help you with please get in touch. Many thanks, Leaders
5/5
GoogleI found Joe Cairns to be extremely helpful, friendly and efficient. This made the whole process easy and stress free. Thank you Joe
Dear Bayley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAll very polite and professional staff. Jan and Sara made sure the whole process from marketing to moving in went smoothly. All parties are delighted with the current and on-going service. We definitely recommend Leaders. Thank you.
Hi there, many thanks for your high star rating! We appreciate you taking the time to leave us a review.
5/5
GoogleReceived excellent service from Kim both in person and on the phone when enquiring about a couple of properties. Many Thanks. Recommended service.
Dear John, Customer care is important to us so we really appreciate you taking the time to … More
1/5
GoogleTook an apartment here which was constantly vandalised, a party place for youths and even when I left the apartment in fear of my life following a dozen police phone calls and several threats on my life, this company still have me paying missed rent. I told them I was leaving and they didn't tell me until I left. They even gave me a bad reference despite my constant attempts to stay in touch. AVOID.NegativeQuality, Professionalism
Dear Kim Macaskill, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleSTUDENTS BEWARE - LIARS Property advertised as newly refurbished, 1.5x over the actual market price was not really refurbished. All they did was paint some wet from the inside walls white. EVERY appliance was already broken, or broke in a week, except the microwave. They breached the contract numerous times by: never ever giving 24 hours notice before turning up, not providing us with bins (LANDLORDS RESPONSIBILITY BY LAW), and giving us a property with an unmanageable black mould problem. Now they're telling us that we're in breach of the contract for the house being dirty while contractors were coming to fix issues that arised from the refurbishment being a total lie. All in all: disgusting stereotypical stath lets flats style agents, all they are good at is taking your money for nothing.
Hi Daniel, thank you for taking the time to let us know about your recent experience. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, so it is disappointing to hear that you haven't received this. We are keen to look into this further to see where we can improve, please get in touch with customerservice@leaders.co.uk with your full name and the address of the property so we can investigate the matter.
1/5
GoogleWorst agency ever!!! They rented me a house with mould on windows and stains on walls and carpets. They were saying that it is my responsibility to clean the mould and they will not send anybody to do it. After Elisha ispected the house, in the report it has been said that the mould, carpets and stains on wall are landlord responsibility. So, why they were saying that it is mine? They did not want to pay somebody to clean the house properly but they wanted to take my money for the rent. Because of the mould i am coughing all the time and i have trouble breathing. Please, be aware before renting a home from them. They only want money from people. They are not investing in the houses they rent.
Hi Sabrina, we are really disappointed to read of the experience that you have had with us here at Leaders and our team in Leamington Spa. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, and apologise if this has not been the case with yourself. After reading your comments around the mould at the property, I have had the chance to speak with the property management team and they have advised that a Damp Specialist who attended the property established that there was some condensation in the bathroom which you were asked to clean to ensure this didn’t worsen. The damp report undertaken did recommend that roofing works may be required which we did arrange but the contractor who attended could not find an issue; we did instruct someone else to attend, however it seems we struggled to gain access with yourself. As we have recently received a formal complaint from you in regards to your issues which in line with our complaints process will be investigated and responded too, at this point we would like to offer our apologies for any disappointment that’s been caused and that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Kind Regards, Leaders
1/5
GoogleStudents Landlords - Does this Company protect your interests? Without Prejudice By Richard Hill - Former MD of Heritage Property After the sale of my Company, Heritage Property, to Leader’s in November 2015 I left a student property under their “management” as it seemed fairer on the tenants at the time. Over the past 3 years I’ve had to deal with most management issues myself as the tenant’s found it difficult to get anything done. Leaders approached me with an offer for the property on November 30th 2018. After that I received no communication about the tenancy and so last January I started to chase them to make sure that the tenancy agreement was signed and that deposit monies had been paid. I contacted the letting staff several times and was given assurances at every stage that the matter was in hand. Eventually, on the 27th March, I ran out of patience as nothing had happened, so I spoke to the Lettings “Manager” who apologised and said they would jump straight on it and get it sorted out immediately. ' The “Manager”, didn’t bother to get back to me at all but 4 days later, ironically on April 1st, I received an email from another member of staff saying that the tenants had pulled out, no agreement had been signed and no deposit had been taken! To cut a long story short I then addressed my concerns to their Area “Manager”, Stephanie Dunkley, who promptly decided to give me a lettings education and told me how new ‘Right to Rent’ checks need to be completed no more than 28 days prior to the start of the tenancy which means agreements can’t be executed and deposits can’t be taken! I was subsequently told in writing in a “Final Viewpoint” letter, following a complaint, that I had not communicated my concerns with the staff at any stage thus basically calling me a liar! They also went to lengths to explain how they would be keeping the £600 they took in admin fees to cover their costs! I have never seen a Company that is supposedly acting in my best interests fail to protect them at all and then be so dismissive after their obvious failings were pointed out. It may be nothing more than dumb luck if your tenancy goes ahead this year as I can tell you they have told me that they will do nothing to give you any security until 28 days prior to the actual start date of the tenancy.. This is a stark warning to any Student landlord’s that still have a property under management with Leader’s. They lack professionalism, fail to protect your interests and to make matters worse say you are a liar when they get found out. My advice, so you don’t get left in this kind of predicament, is to find a new letting agent with a more professional approach to business! Full review available on allagents.co.uk as Google has a limited number of characters you can use.
We're saddened to read that you feel so strongly about your experience with us. We're aware that your dissatisfaction has arisen as a result of the one student property you had with our team in Kenilworth and so feel that this review under the Leamington Spa branch is an unfair reflection on them as a team. It can be noted that the students withdrew their application after 2 months which was unfortunately out of our control and we could not enforce them to take up a tenancy dated 6 months in the future. Leaders always endeavour to ensure service levels and procedures are as they should be to protect landlords first and foremost and we also have a duty of care to applicants and tenants. It is unfortunate that you feel so strongly about this experience, we’re happy to continue discussions with you as we have been doing over the last few months directly to help you feel more positive towards Leaders. We are pleased to read that the property let quickly afterwards and that you have students already in situ from this academic year. We hope that tenancy goes well. Kind Regards, Leaders
5/5
GoogleWe sold our apartment just over one week of Jas putting it on the market. The service we received from Jas and his colleague Daniel was faultless. Great communication; both written and verbal which made the whole process run without a hitch. Our contact with Jas and the team felt as if they were totally focussed on us. Hope to use Leaders again one day. Thanks to all.
5/5
GoogleJust wanted to say a big thank you to Sara for all her help with sorting out my flat, especially during such uncertain times. Sara is an asset to your team!
Hi Daisy, thank you for taking the time to let us know how we did and giving us a 5* review. We hope you have a great day! From the Customer Relations Team.
1/5
GoogleWorst agency ever!!! They rented me a house with mould on windows and stains on walls and carpets. They were saying that it is my responsibility to clean the mould and they will not send anybody to do it. After Elisha ispected the house, in the report it has been said that the mould, carpets and stains on wall are landlord responsibility. So, why they were saying that it is mine? They did not want to pay somebody to clean the house properly but they wanted to take my money for the rent. Because of the mould i am coughing all the time and i have trouble breathing. Please, be aware before renting a home from them. They only want money from people. They are not investing in the houses they rent.
Hi Sabrina, we are really disappointed to read of the experience that you have had with us here at Leaders and our team in Leamington Spa. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, and apologise if this has not been the case with yourself. After reading your comments around the mould at the property, I have had the chance to speak with the property management team and they have advised that a Damp Specialist who attended the property established that there was some condensation in the bathroom which you were asked to clean to ensure this didn’t worsen. The damp report undertaken did recommend that roofing works may be required which we did arrange but the contractor who attended could not find an issue; we did instruct someone else to attend, however it seems we struggled to gain access with yourself. As we have recently received a formal complaint from you in regards to your issues which in line with our complaints process will be investigated and responded too, at this point we would like to offer our apologies for any disappointment that’s been caused and that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Kind Regards, Leaders
1/5
GoogleWe left the property in a good cleaning condition and also requested the deposit back. unfortunately it took a month but we still haven’t received our deposit back and there was no option to us other than using the TDS. when we were moving into this property on the property was left in a very bad condition of cleaning and the service we received was so poor from the leaders leamington. they really don’t care about tenants and only thing they care MONEY. when reading the negative comments I just realised it wasn’t only me and leaders did this to many. we should read the negative comments in here before deal with this kind of letting agents.
Hi Chamila, we consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into the points raised and I will be doing so in my capacity as Customer Care Manager for the Leaders Romans Group and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards, Joe Gilliland, Customer Care Manager
1/5
GoogleThe Leamington branch is a shambles. On arriving at the property we found the remains of the previous tenants belongings littered throughout the house, with dirty plates being left in the dishwasher. Furthermore, we are a house of 6 girls and have currently been without a working shower for almost a month. The branch employs cheap solutions in order to superficially fix issues. Despite our frequent emails concerning the plethora of issues regarding our home, we receive little to no satisfactory action to rectify these problems. I would recommend people, particularly students, think twice about choosing this agency as they have repeatedly exploited us.
Hi Cecilia, we work hard to provide a fantastic experience to all of our customers throughout their tenancies with us so it’s discouraging to hear that you are dissatisfied due to the issues you have faced and service you were receiving. I have had the chance to discuss your review with the property management team who have advised me that sadly there were a few issues at the property when you moved in so we can appreciate that there may have been disappointment at this time for yourselves. We believe that the issues brought to the teams attention were all rectified just after the move in period. Regrettably there are currently issues at the property with both showers so we can understand how frustrating this must be for yourselves to experience. I can assure you the team are working hard to rectify these issues for you and we really hope that they can resolve these for you all at the earliest opportunity. The team will endeavour to communicate with you as well as your co-tenants to ensure you are kept fully informed throughout. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with your feedback about your experience, we would like to offer our apologies for issues you have faced and that you feel the service you have received has not been up to the high standards expected of Leaders. We really hope moving forward that we are able to deliver a level of service that you are happier with for the remainder of the tenancy. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleHi we had three high street estate agents out to get house valuation and rental appraisal . Leaders came out on top by a mile on both aspects Branch manager Jas Bagri gave a very true valuation on the property. We also had Sara from the lettings dept out to do the rental assessment ,without even advertising the property due to her contacts and very up date know how,we got a fantastic rental ,so very impressed and would recommend Leaders 110%
Hi Ranj, thank you for this great review! We are so happy to hear that the Sales and Lettings teams have been able to offer you such an exemplary level of service throughout your dealings with them and we are delighted that Sara was able to secure you a Tenant so quickly! Our customers recommendations mean so much to us as a business and we are pleased that in this instance we have been able to earn yours. Thanks again for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
1/5
GoogleI would give Leaders 0 stars if I could. I lived at 29 Russell Terrace in Leamington Spa. As a university student, Leaders have exploited us. They charged us over £30K worth of rent for the year. The house was absolutely filthy when we began to rent it, not clean at all and still had other people’s photographs and shoes in the rooms despite i having been 'professionally cleaned'. The house was so damp it gave all the tenants the flu and they did nothing to solve it except blame us for it. The bathroom floor was also close to caving in to the living room beneath because of wood worm, we were told not to use the bathroom and the landlord even said try not to use it so we were living with 1 bathroom between 8 of us which breaches the HMO license of the house. When we wanted to claim compensation for our mistreatment the landlord denied having said anything and blamed us for the damp even though it was unlived in for 2 years before us so was damp as it hadn’t been aired out. We also had no contact with the landlord for 6 months after moving in. Once we got a lawyer involved for multiple breach in contract, the landlord got involved and gave us a dehumidifier as a gesture of 'good will'. We complained about the broken oven multiple times and nothing was done, the company is extremely slow and difficult to communicate. Now after moving out, Leaders are trying to take our deposit for leaving the house 'dirty' when we cleaned it thoroughly and the dirt and damage that is present was there before we even moved in and now they are trying to scam us. The house is now in a better condition once we have moved out than it was when we moved in. We received no money back and I am fully considering taking the landlord and/or leaders to court for the way they have treated us. Just because we are students doesn’t mean we should have been taken advantage of us. I am appalled and hope to warn anyone else away if they are considering employing leaders; they are a disgrace.
Hi Holly, thank you very much for bringing your feedback to our attention. We are very sorry to hear that you are dissatisfied with the service you have received from Leaders, we set very high standards for ourselves and take it very seriously when these are not met. I have spoken with Samantha Worrall the property manager at Leamington Spa to discuss your feedback. During my discussions with Samantha she has acknowledged that when the property was let out that it wasn’t in the best condition and I can appreciate this would have been disappointing especially when taking into account the amount you were paying in rent. When viewing our system I can see this was the first Tenancy we had within this property and it can be noted that properties are let as seen and it is the Landlords responsibility to bring the property to the market in a condition they are happy with. Sam has mentioned that she was provided with an extensive list of works that needed to be conducted at the property and that she dealt with this list along with the local council. Samantha has stated that as some of the issues were quite complicated i.e. the leak it did mean that some of the issues took slightly longer to resolve than others. For the sake of clarity here at Leaders we are instructed to act under the Landlords instructions and could not undertake any works without their authorisation. I am sorry to read that you were without a bathroom for a portion of the Tenancy, I understand this would have been inconvenient but due to the situation you were advised not to use this due to potential safety concerns; it can be acknowledged that the Landlord got this issue resolved. Whilst I can understand you may have been worried due to the condition of the flooring the contractor who attended relayed the following once works were completed ”The floor is 100% safe and has been safe prior to these updates and at no time has the property been left with unsafe floors” In relation to your request for compensation I can see this was put forward to the Landlord although they did not believe there were any grounds for compensation. As the Tenancy Agreement is a contract between yourselves as Tenants and the Landlord with Leaders not being a named party to this it meant that ultimately any decision on compensation would have been entirely at the Landlords discretion. In regards to the deposit I can comprehend why you may be disappointed due to the proposed deductions that have been put forward to the deposit, these have been discussed with the Landlord who has proposed these which Leaders have put forward during deposit negotiations. I feel it important to highlight that here at Leaders we hold the Deposit as Stakeholder, due to our position as Stakeholder this means that we are unable to release the deposit without the agreement of both Tenant(s) and the Landlord in writing. If you do not agree with the proposed deductions that have been put forward then you are able to raise a deposit dispute with the Tenancy Deposit Scheme within 3 months of vacating the property by using the Tenancy Certificate Code which is located on your Deposit Protection Certificate. Whilst I can appreciate why you are disappointed due to the issues you have faced I do not believe the team at Leaders are at fault but would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. We recognise the importance of all reviews and thank you for taking the time to provide us with this your feedback. Kind Regards, Leaders
5/5
GoogleLeaders was not my first choice for state agent, but it was my last! They managed to sell my property with surprising speed while all others had failed. They obviously know the local market well. As for their style, it was very dinamic and kept me and the new owner up-to-date regularly and were very efficient being the liaison between buyer, seller and solicitors. It was a great relief to know that they were actively taking care of these things. Jas, my agent, was great. All in all, they will be my first choice next time.
Hi there, we are so happy to read such a great review about Jas and the sales team at Leaders in Leamington Spa! Here at Leaders our staff are passionate about property and aim to provide our customers with the highest level of service throughout their experience with us so we are delighted to read your comments about the service you received throughout the sale of your property! We will pass on your comments to Jas and the team who I know will be thrilled to receive such wonderful feedback. We hope the team can be of assistance again in future. Kind Regards, Leaders
5/5
GoogleAndy was brilliant, excellent service and a lovely person! Made my experience amazing thank you!PositiveResponsiveness, Quality, Professionalism
Dear Frankie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElisha and the team at Leaders are first rate, I have no hesitation in recommending them, extremely professional and courteousPositiveResponsiveness, Quality, Professionalism, Value
Dear Peter, we are very happy that Elisha and the team at our Leaders Leamington Spa could provide you with a positive customer experience. Thank you for your positive feedback. Kind regards Customer Care Team
1/5
GoogleI really regret giving a 5 star review to leaders agency in the first place, as me and my house mates were misslead to belive that they would take care of their customers. We where so wrong to belive this. After paying deposit, investing 500£ to redo the kitchen floor without asking for payment and also paying the rent we where promised a lot of things will be done to the house to fix some of the issues. Some of them were: proffessional cleaning, new washing machine, new paint + others. After we contacted them to adress these issues nobody came back to us with any kind of response. Some of the issues are health and safety related like the the door to the yard leading to the street not closing at all being bent out of shape by water, or the water taps being absolutely unhealty to use being full of deposits. The list of issues can go on and on. Highly unproffessional agency, they only care about you until they got your money, after that is like you do not exist. Avoid this agency at all costs, dosen’t even deserve a star.
Hi Chirilov, we are very sorry to hear you are not happy with your experience with our Leamington Spa branch. Please get in touch with the branch so we are able to discuss this further and turn things around for you. Kind regards, Leaders
5/5
GoogleI conducted a viewing of a property with Jas Bagri at Leaders. He was very informative and had a lot of knowledge regarding the property. His local knowledge was really good and showed us around the property in a professional and efficient manner. I have viewed properties with other agents but he was by far the best. Would recommend using him and his team in regards to selling and conducting viewings. Really pleased with his communication before, on and after the appointment.
Hi Amar, thank you so much for sharing your positive experience. We’re really glad you feel satisfied with the service you received! If you need anything else please do not hesitate to give us a call. We hope you have a great day!
1/5
GoogleIt was a mistake giving Leaders Leamington Spa in the first place a 5* review. It is definitely below 1*! We have been mislead to believe that things will be fixed and the property will be let in certain circumstances, however, after we signed the contract nothing has happened. Just a glimpse into the professional cleaning promised 3 times by Leaders (photos below). I do not even know if the landlord is aware of anything. On top of this we made a gesture of good will and invested 500 GBP into the property for kitchen refurbishment before we even signed the contract! Try to avoid them, they will sell you sweet words and no actions after! We contacted the agency but absolutely no action from their side. It's almost two months since we moved in the property. Also no proper check in the house, just the keys given.
Hi there, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to the Leamington Spa branch manager directly when you have a chance so we can try and turn your experience around. We look forward to hearing from you. Many thanks, Leaders
5/5
GoogleI had a great experience with Penny Hackett at Leaders. She was incredibly helpful, efficient & very professional in finding out what I was looking for and promptly got a viewing arranged on the property I was looking at and recommended others. I would definitely recommend her skills if you need a great lettings agent.
Dear Jenna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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