Leaders Lettings Leamington Spa reviews

★★★★★ 5/5

Google

I would like to leave a stellar review for the whole team at leaders lemmington spa for their patience and help at lemmington spa branch of leaders estate agents. Especially Liam out property manage. We had a roung few months with job losses famy buisiness difficult and moving out into a relieves. Only to move back and resume the contract. We couldn't have got through it without them/him. And because of it my family (wife and child included) still have a roof over our heads.

Daniel · 1 August 2025

★★★★★ 1/5

Google

Appalling service from the Leamington Branch. Logan Hewitt, was unresponsive. Failed to respond to queries or manage the tenants or the contractors. I was being charged for work that wasn’t being done or done to a satisfactory standard. Thomas Wade was the branch manager who failed to address the incompetencey of Logan which resulted in the tenants damaging the property. I was paying for cleaners who didn’t clean and the contractors over charged. Do not use them.

Azrini · 19 November 2024

★★★★★ 5/5

Google

Since Emma has become our property manager we have seen a definite improvement in service. Emails are responded to quickly and actioned promptly and efficiently in a friendly manner at all times. This is a total contrast to when Logan was our manager - the service then was so consistently dire that we gradually withdrew several properties from Leaders. I just hope that after so much staff churn lately, Leaders manage to hold on to Emma as she is doing a great job.

Clayton · 24 September 2024

★★★★★ 5/5

Google

When my initial move to a flat with Leaders fell through, the team here were very diligent in sorting me out with alternatives. They’re very quick to respond when calling or emailing. Special shoutout to Ranveer for helping me throughout the whole process. All in all a great bunch :)

Adam · 29 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Ranveer, and I must say, he's the best letting agent I've encountered. Ranveer was incredibly polite, professional, and helpful throughout the entire process. His expertise and dedication made finding a place a breeze. Highly recommend!

Connor · 29 September 2025

★★★★★ 1/5

Google

LANDLORDS BEWARE! Do NOT use the property management service from this branch. I can't speak for other branches in the Leaders franchise, but use at your peril. Why? 1. They do not do their due diligence on their contractors (many are not fit for purpose, and can't deliver). Simply use your own, trusted and competent contractors. 2. They do not inspect your property for you. You can chase, but they will not action this. No reports will land on the all singing, all dancing 'portal'. You'll chase for months, to be told 'Sorry, we haven't got any reports). In the meantime, your tenant is doing the exact thing you don't want them to do (smoking in my case). 3. Leaders have a communication problem. At national level, at regional level. I tried to make a formal complaint, at national level, they told me to talk to 'Regional Level' managers and shared with me their contact details. Both of whom, had left the business 6 months previously. It took them 29 days to finally respond to my formal complaint. 4. Your stress levels will sky-rocket. I've rented and managed my property myself for that past 15 years. At times, stressful, but in the main (with hindsight), not that bad. I chose Leaders (as Leaders Kenilworth have always found tenants for me, and done that job very well) as I was going into business, and needed someone to take one stress from me, while I started my business. The experience using a professional 'Property Management' company, has seriously stressed me, and my family. I've lost time dealing with them and their ineptitude, which is time and money lost. I've been ill worried about it and I'm fairly sure I've lost hair. There is no accountability at this business. I've had apologies, but not one person inside this business has taken the responsibility for a myriad of failings that have gone on for so long. Landlords, please save yourself the stress, either manage the property yourself, or find a property manager that delivers, uses trusted contractors and owns their mistakes.

Baz · 10 February 2024

★★★★★ 5/5

Google

Just wanted to thank Kim for arranging appointments and showing us around a few of the properties Leaders had for rent. She was exceptionally patient with us and fitted around our hectic work schedule. We unfortunately didn't take on a property via Leaders but would recommend their services none the less.

Emma · 16 April 2025

★★★★★ 5/5

Google

Many thanks to Emma for her support to solve our boiler heating problem quickly.

Güneş · 16 March 2026

★★★★★ 1/5

Google

⚠️ Avoid this agency at all costs ⚠️ They are nothing but money looters. I was handed a house in a filthy, unacceptable state, dirty carpets, stained bathroom, oven grill left with old French fries, cupboards full of the previous tenants’ utensils, a broken dishwasher that never worked, and even a sofa full of animal fur under the cushions. The windows, floors, and garden were also neglected. I immediately reported all this within 24 hours of moving in, and their response was simply that the landlord “did not wish to proceed with further cleaning.” I had no choice but to spend £400 of my own money on a professional clean just to make the place liveable. Now, after I left the house in a far better condition than I received it, they have the audacity to demand more money for “cleaning.” This is beyond unfair, it is dishonest, exploitative, and shows exactly what this agency is about: squeezing money out of tenants for things they themselves failed to do. If you value your time, money, and peace of mind, do not trust this agency. They will take your money, cause you distress, and then try to blame you for their own negligence.

Leyens · 29 September 2025

★★★★★ 1/5

Google

DO NOT even think about going near Leaders Letting & Estate Agents unless you enjoy being lied to, ignored, and charged almost £1000 for no reason. My experience with them has been nothing short of a nightmare, and I am honestly disgusted at how this company is even still in business. Before I even moved in, there was a water leak at the property, which I found out about when Severn Trent contacted me about unusually high water readings. I told Leaders about this countless times, but instead of taking action, they repeatedly brushed it off and delayed doing anything. For months they refused to believe there was a leak. In the end, I had no choice but to sort it out myself (even though it's absolutely NOT my responsibility as a tenant) because my water bills were shooting through the roof. This was a significant leak, and their negligence cost me £300, which they are now flat-out refusing to reimburse, despite me sending them solid proof and evidence. Eight months of this, and still no accountability. I have spoken with over FIVE different employees at Leaders about this matter, from property managers to office managers to area managers, and somehow each one managed to be even more incompetent than the last. I cannot wrap my head around how an entire office can function with such a staggering lack of intelligence, honesty, or basic professionalism. They lie, they waste your time, and they show zero effort or concern for tenants. But it gets worse. At the end of the tenancy, they had the audacity to deduct £600 from our deposit for "cleaning." £600, for what?! The house was left in decent condition, and when we moved in, there were used boxers left in one of the bedrooms and cobwebs everywhere. They didn’t bother cleaning it before we arrived yet now demand hundreds of pounds from us for “cleaning” that clearly they never care about. To make matters even more laughable, they supplied us with the cheapest, broken hoover imaginable, so how exactly did they expect us to deep clean the property with that useless piece of junk? Altogether, Leaders has cost us nearly £1000 for problems entirely outside of our control. As students, this is a crushing blow and completely unfair. Leaders has shown they have no standards, no morals, and no responsibility whatsoever. If you value your sanity, your money, or simply being treated like a human being, stay as far away from Leaders as possible. They are the single worst company I have ever dealt with, and I wouldn’t wish this experience on anyone. I am now taking my complaint to the Ombudsman because that’s how bad it has gotten. Avoid Leaders at all costs. You will regret it if you don’t.

Bilal · 29 August 2025

★★★★★ 5/5

Google

Leaders Estate Agents have been recommended to us by a friend who also has property let out by leaders. Sophie wood was our first point of contact around August 2022 time. Sophie from the very beginning has been ever so efficient, helpful to us no matter what the issue, even if it was not her area of work. She never says no. Sophie is polite, always cheerful, kind, understanding and very patient throughout the whole process going above and beyond. Sophie was able to answer all my questions with ease, especially one particular one which i was not able to explain to her properly as it was of a personal nature. However on giving an example she immediately picked up on what i was trying to ask, and put my mind at ease, making the whole decision process easier for me. A personal thanks to Sara and Sophie for everything you have done for us. Keep up the excellent work. Bipin & Raksha Rathod

Raksha · 12 June 2023

★★★★★ 5/5

Google

Must recommend!! Since I was a first-time tenant, I've had an absolutely fantastic experience with Leaders. Sara made sure we had a viewing appointment on schedule and gave me all the details regarding the unit. When I needed something done, Sophie swiftly let me know, and she also kept me informed and updated. Also we found the right apartment at right time with their help. All documentations and payment were digitally done. They gifted us a home move box on our key collection day.

Pragati · 12 June 2023

★★★★★ 1/5

Google

If I could give zero stars, I would. My experience with leaders has been nothing short of appalling. We have endured over six months of unresolved issues at 28 Centenary Road, including a major water problem that was present before we even moved in. Rather than taking responsibility, they offered a laughable £50 between four tenants, a sum that doesn’t even begin to cover the significant rise in bills caused by their negligence. We were forced to find and fix the problem ourselves, despite it being their job. Communication is either dismissive or non-existent. Every interaction leaves you feeling like they couldn’t care less about tenants’ rights, responsibilities, or even basic decency. Their behaviour is unprofessional, incompetent, and shows a total lack of respect for the people who pay them. Save yourself the stress, wasted time, and money, avoid this company at all costs. I wouldn’t trust them to manage a shed, let alone a property.

Yusuf · 5 August 2025

★★★★★ 5/5

Google

Chelsea and the team at leaders were thourghly delightful to deal with. Few teething problems that we had to navigate through and the communication throughout was second to none. Couldn't have done it without you Chelsea! Thankyou

Rich · 21 May 2025

★★★★★ 5/5

Google

Sara has been a fantastic estate agent throughout our rental search. From viewing to signing documents, she went through everything, ensuring we were fully informed and happy with everything. I cant fault the service she provided, …

Ruth · 16 April 2025

★★★★★ 5/5

Google

Special thanks to Emma for quick response and solution in property management

Bayram · 22 December 2025

★★★★★ 4/5

Google

Sophie Wood was amazing throughout the entire process, from enquiry to move in day. She made everything easier for me and my partner while we were trying to find our new home. Thank you so much Sophie! Taking one star off as there were a few moments where we were left wondering if we had to send all our documents again, as the automated emails kept requesting information we had already provided.

Lilibeth · 12 June 2023

★★★★★ 5/5

Google

Ranveer was extremely professional and helpful over the phone and emails. He listened patiently and answered all my questions clearly.

Caitlin · 29 September 2025

★★★★★ 1/5

Google

I would rate Leaders with zero stars if that were possible. My tenure at their property has been marked by persistent neglect, unprofessional conduct, and blatant disregard for tenant welfare. From the moment I moved in, I encountered unacceptable hygiene failures: used boxers were left in my room, creating an immediate and distressing health concern.I am questioning whether the room was even cleaned at all before I moved in. Over a period of four months, I submitted more than twenty emails and placed repeated calls to Aimee Taylor and George Simpson, all of which were completely ignored. Only after I posted a detailed public review did Sarah Newman, the manager contact me, ensuring she herself was outraged that her team could not solve the issue and that she would resolve it immediately. It has been around 5 months since and not a single attempt has been made to resolve this. I have even gone into the extent of my OCD and how I can't sleep at the thought that it is in my room but I was carelessly told by George Simpson that it is not their business, even though this was there before I moved in Equally troubling is Leaders’ handling of rent payments. I submitted my rent in full on 22/4/25, receiving explicit confirmation from Property Manager Elliott Savage that my account had been correctly credited. Nevertheless, I continue to receive automated “overdue” notices.After following up I was told that my money was missing and they were trying to locate which is outrageous as I paid 3 months' worth (£1275) into the details I was given by their team. This issue has still been unresolved to this day and I still continue to get overdue emails and messages. Prior to our move-in, an improperly assembled toilet was leaking continuously, yet despite seven months of urgent calls and emails, Leaders declined to act(even after this was confirmed by the water company) saying there was no leak at all. The first “inspector” ,after months of pleading, they sent was unqualified, he spent two seconds in the bathroom and declared there was “no issue.” Frustrated after many calls met with an attitude of "fix it yourself", we invested our own time and resources in detailed water flow tests (a responsibility that should never have fallen to tenants) to pinpoint the leak’s location. Only then, after around 7 months from the leak being discovered, did Leaders dispatch a licensed plumber to effect a proper repair. Now, despite their months of inaction, they insist we split an £800 water bill, refusing outright to accept liability, and absurdly deflect blame onto the water company, even though the water provider confirmed at move-in that a leak existed on the property. This is a blatant attempt to evade responsibility and another stark example of their unwillingness to honor basic obligations. Leaders’ repeated failures, in sanitation, communication, and maintenance, have made this the most distressing and costly housing experience I have ever endured. I strongly advise prospective tenants to seek alternative accommodation providers who demonstrate basic professionalism, respect, and accountability. Leaders’ chronic incompetence and indifference render them wholly unfit to manage residential properties and I urge any prospective tenants to look elsewhere.

Mahir · 16 May 2025

★★★★★ 5/5

Google

Needed an oven hob repair, which was organised by Natasha in the Leamington office. Swiftly deal with, with great service. Hob repair undertaken by Seb (contractor) who dealt with the repair quickly and professionally. Subsequrently contacted Natasha about a washing machine repair a few months later. Matter was dealt with the same day, with contractors instructed to contact me and conduct repairs. Fast, efficient, friendly and professional service. Highly recommend Natasha!

Adam · 12 June 2023

★★★★★ 5/5

Google

I popped into Leaders Letting & Estate Agents this morning for some lettings advice. Sarah was amazing. She was extremely professional and went to an awful lot of trouble to advise and guide me. Sarah was in the office on her own and had lots of work to be getting on with, but she went out of her way to reassure me and offer her professional opinion. I can't thank her enough and would not hesitate to use or recommend them.PositiveResponsiveness, Professionalism

Elisa · 12 June 2022

★★★★★ 5/5

Google

Emma Lusted has been our port of call when dealing with Leaders, She has been fantastic, Quick to help, Gets things done the right way and most importantly always easy to get hold on and communicate with when needed which is a huge importance. Cannot recommend enough*****

Premium · 24 September 2024

★★★★★ 5/5

Google

Me and my partner recently dealt with Leaders and in particular Chelsea Gromet. Chelsea made the entire process as straight forward and as pleasant as possible, nothing was too much trouble. Thankyou

Carl · 16 April 2025

★★★★★ 5/5

Google

Would highly recommend Sara from Leaders in Leamington spa to landlords looking to let their property. We met with 4 agents and Sara outshone them all by far! She was extremely knowledgable, friendly and enthusiastic, and has continued to go above and beyond in finding us a perfect tenant at an excellent rental price, and helping us to prepare our flat to rent. Thank you so much for everything you’ve done for us Sara, we really appreciate it! :)

Kelly · 12 June 2022