Leaders Lettings Leamington Spa reviews

★★★★★ 5/5

Google

Ranveer was very easy and understanding when I needed to re organise a viewing on the property.

Dylan · 29 September 2026

★★★★★ 5/5

Google

Ffion Whittlesea is going above and beyond to resolve our maintenance issues and has been exemplary at keeping us in the loop on progress. Very happy with her professionalism.

Clare · 13 October 2025

★★★★★ 1/5

Google

DO NOT even think about going near Leaders Letting & Estate Agents unless you enjoy being lied to, ignored, and charged almost £1000 for no reason. My experience with them has been nothing short of a nightmare, and I am honestly disgusted at how this company is even still in business. Before I even moved in, there was a water leak at the property, which I found out about when Severn Trent contacted me about unusually high water readings. I told Leaders about this countless times, but instead of taking action, they repeatedly brushed it off and delayed doing anything. For months they refused to believe there was a leak. In the end, I had no choice but to sort it out myself (even though it's absolutely NOT my responsibility as a tenant) because my water bills were shooting through the roof. This was a significant leak, and their negligence cost me £300, which they are now flat-out refusing to reimburse, despite me sending them solid proof and evidence. Eight months of this, and still no accountability. I have spoken with over FIVE different employees at Leaders about this matter, from property managers to office managers to area managers, and somehow each one managed to be even more incompetent than the last. I cannot wrap my head around how an entire office can function with such a staggering lack of intelligence, honesty, or basic professionalism. They lie, they waste your time, and they show zero effort or concern for tenants. But it gets worse. At the end of the tenancy, they had the audacity to deduct £600 from our deposit for "cleaning." £600, for what?! The house was left in decent condition, and when we moved in, there were used boxers left in one of the bedrooms and cobwebs everywhere. They didn’t bother cleaning it before we arrived yet now demand hundreds of pounds from us for “cleaning” that clearly they never care about. To make matters even more laughable, they supplied us with the cheapest, broken hoover imaginable, so how exactly did they expect us to deep clean the property with that useless piece of junk? Altogether, Leaders has cost us nearly £1000 for problems entirely outside of our control. As students, this is a crushing blow and completely unfair. Leaders has shown they have no standards, no morals, and no responsibility whatsoever. If you value your sanity, your money, or simply being treated like a human being, stay as far away from Leaders as possible. They are the single worst company I have ever dealt with, and I wouldn’t wish this experience on anyone. I am now taking my complaint to the Ombudsman because that’s how bad it has gotten. Avoid Leaders at all costs. You will regret it if you don’t.

Bilal · 29 August 2025

★★★★★ 5/5

Google

Leaders Estate Agents have been recommended to us by a friend who also has property let out by leaders. Sophie wood was our first point of contact around August 2022 time. Sophie from the very beginning has been ever so efficient, helpful to us no matter what the issue, even if it was not her area of work. She never says no. Sophie is polite, always cheerful, kind, understanding and very patient throughout the whole process going above and beyond. Sophie was able to answer all my questions with ease, especially one particular one which i was not able to explain to her properly as it was of a personal nature. However on giving an example she immediately picked up on what i was trying to ask, and put my mind at ease, making the whole decision process easier for me. A personal thanks to Sara and Sophie for everything you have done for us. Keep up the excellent work. Bipin & Raksha Rathod

Raksha · 12 June 2023

★★★★★ 5/5

Google

Must recommend!! Since I was a first-time tenant, I've had an absolutely fantastic experience with Leaders. Sara made sure we had a viewing appointment on schedule and gave me all the details regarding the unit. When I needed something done, Sophie swiftly let me know, and she also kept me informed and updated. Also we found the right apartment at right time with their help. All documentations and payment were digitally done. They gifted us a home move box on our key collection day.

Pragati · 12 June 2023

★★★★★ 1/5

Google

If I could give zero stars, I would. My experience with leaders has been nothing short of appalling. We have endured over six months of unresolved issues at 28 Centenary Road, including a major water problem that was present before we even moved in. Rather than taking responsibility, they offered a laughable £50 between four tenants, a sum that doesn’t even begin to cover the significant rise in bills caused by their negligence. We were forced to find and fix the problem ourselves, despite it being their job. Communication is either dismissive or non-existent. Every interaction leaves you feeling like they couldn’t care less about tenants’ rights, responsibilities, or even basic decency. Their behaviour is unprofessional, incompetent, and shows a total lack of respect for the people who pay them. Save yourself the stress, wasted time, and money, avoid this company at all costs. I wouldn’t trust them to manage a shed, let alone a property.

Yusuf · 5 August 2025

★★★★★ 5/5

Google

Leaders have been very helpful and available at any time during our move in. The Leamington branch and Ranveer have been so helpful, especially with difficulties getting documents, making the transition comfortable and stress free. Thank you so much

Reegan · 13 July 2026

★★★★★ 5/5

Google

Chelsea and the team at leaders were thourghly delightful to deal with. Few teething problems that we had to navigate through and the communication throughout was second to none. Couldn't have done it without you Chelsea! Thankyou

Rich · 21 May 2025

★★★★★ 5/5

Google

I spoke to Sara who was incredibly knowledgeable, helpful and went above and beyond. I can’t recommend her highly enough.

Sofia · 13 July 2026

★★★★★ 5/5

Google

Special thanks to Emma for quick response and solution in property management

Bayram · 22 December 2025

★★★★★ 4/5

Google

Sophie Wood was amazing throughout the entire process, from enquiry to move in day. She made everything easier for me and my partner while we were trying to find our new home. Thank you so much Sophie! Taking one star off as there were a few moments where we were left wondering if we had to send all our documents again, as the automated emails kept requesting information we had already provided.

Lilibeth · 12 June 2023

★★★★★ 5/5

Google

Ranveer was extremely professional and helpful over the phone and emails. He listened patiently and answered all my questions clearly.

Caitlin · 29 September 2025

★★★★★ 1/5

Google

I would rate Leaders with zero stars if that were possible. My tenure at their property has been marked by persistent neglect, unprofessional conduct, and blatant disregard for tenant welfare. From the moment I moved in, I encountered unacceptable hygiene failures: used boxers were left in my room, creating an immediate and distressing health concern.I am questioning whether the room was even cleaned at all before I moved in. Over a period of four months, I submitted more than twenty emails and placed repeated calls to Aimee Taylor and George Simpson, all of which were completely ignored. Only after I posted a detailed public review did Sarah Newman, the manager contact me, ensuring she herself was outraged that her team could not solve the issue and that she would resolve it immediately. It has been around 5 months since and not a single attempt has been made to resolve this. I have even gone into the extent of my OCD and how I can't sleep at the thought that it is in my room but I was carelessly told by George Simpson that it is not their business, even though this was there before I moved in Equally troubling is Leaders’ handling of rent payments. I submitted my rent in full on 22/4/25, receiving explicit confirmation from Property Manager Elliott Savage that my account had been correctly credited. Nevertheless, I continue to receive automated “overdue” notices.After following up I was told that my money was missing and they were trying to locate which is outrageous as I paid 3 months' worth (£1275) into the details I was given by their team. This issue has still been unresolved to this day and I still continue to get overdue emails and messages. Prior to our move-in, an improperly assembled toilet was leaking continuously, yet despite seven months of urgent calls and emails, Leaders declined to act(even after this was confirmed by the water company) saying there was no leak at all. The first “inspector” ,after months of pleading, they sent was unqualified, he spent two seconds in the bathroom and declared there was “no issue.” Frustrated after many calls met with an attitude of "fix it yourself", we invested our own time and resources in detailed water flow tests (a responsibility that should never have fallen to tenants) to pinpoint the leak’s location. Only then, after around 7 months from the leak being discovered, did Leaders dispatch a licensed plumber to effect a proper repair. Now, despite their months of inaction, they insist we split an £800 water bill, refusing outright to accept liability, and absurdly deflect blame onto the water company, even though the water provider confirmed at move-in that a leak existed on the property. This is a blatant attempt to evade responsibility and another stark example of their unwillingness to honor basic obligations. Leaders’ repeated failures, in sanitation, communication, and maintenance, have made this the most distressing and costly housing experience I have ever endured. I strongly advise prospective tenants to seek alternative accommodation providers who demonstrate basic professionalism, respect, and accountability. Leaders’ chronic incompetence and indifference render them wholly unfit to manage residential properties and I urge any prospective tenants to look elsewhere.

Mahir · 16 May 2025

★★★★★ 5/5

Google

Needed an oven hob repair, which was organised by Natasha in the Leamington office. Swiftly deal with, with great service. Hob repair undertaken by Seb (contractor) who dealt with the repair quickly and professionally. Subsequrently contacted Natasha about a washing machine repair a few months later. Matter was dealt with the same day, with contractors instructed to contact me and conduct repairs. Fast, efficient, friendly and professional service. Highly recommend Natasha!

Adam · 12 June 2023

★★★★★ 5/5

Google

Emma Lusted has been our port of call when dealing with Leaders, She has been fantastic, Quick to help, Gets things done the right way and most importantly always easy to get hold on and communicate with when needed which is a huge importance. Cannot recommend enough*****

Premium · 13 October 2024

★★★★★ 5/5

Google

We recently had a change in tenant, which has been managed really well and generally been low stress. I’ve also had regular email communications with George about installing new smoke alarms (glad to have someone monitoring safety issues so nothing gets forgotten). Another recent oven repair was completed via Leaders’ online quoting service, overall, worth the money for the time saved and efficiency of service.

Lydia · 13 October 2025

★★★★★ 5/5

Google

I popped into Leaders Letting & Estate Agents this morning for some lettings advice. Sarah was amazing. She was extremely professional and went to an awful lot of trouble to advise and guide me. Sarah was in the office on her own and had lots of work to be getting on with, but she went out of her way to reassure me and offer her professional opinion. I can't thank her enough and would not hesitate to use or recommend them.PositiveResponsiveness, Professionalism

Elisa · 12 June 2022

★★★★★ 5/5

Google

Emma Lusted has been our port of call when dealing with Leaders, She has been fantastic, Quick to help, Gets things done the right way and most importantly always easy to get hold on and communicate with when needed which is a huge importance. Cannot recommend enough*****

Premium · 24 September 2024

★★★★★ 5/5

Google

Would highly recommend Sara from Leaders in Leamington spa to landlords looking to let their property. We met with 4 agents and Sara outshone them all by far! She was extremely knowledgable, friendly and enthusiastic, and has continued to go above and beyond in finding us a perfect tenant at an excellent rental price, and helping us to prepare our flat to rent. Thank you so much for everything you’ve done for us Sara, we really appreciate it! :)

Kelly · 12 June 2022

★★★★★ 5/5

Google

Me and my partner recently dealt with Leaders and in particular Chelsea Gromet. Chelsea made the entire process as straight forward and as pleasant as possible, nothing was too much trouble. Thankyou

Carl · 16 April 2025

★★★★★ 5/5

Google

When I feel really touch to find a accommodation I found leaders. All the process was done so quick. It helps me to find accommodation easily. I would personally say thanks to Sophie wood . She was really so kind and when ever I call to her she responded so quickly.thank you so much. Personally I recommended everyone one who are looking for accommodation please visit Leaders .

Sai · 12 June 2023

★★★★★ 5/5

Google

Wow, what can I say?! Thank you so much to Sarah in the lettings team who has been so helpful in our application on an apartment. She has gone above and beyond in her role and has assisted us immensely. A genuine, lovely, honest and conscientious member of your team and an absolute asset to the Leaders company. Thank you Sarah, you are a gem!

Leonnie · 17 July 2023

★★★★★ 1/5

Google

Communication with landlord- horrible. I had to follow up for 3 months to get the deposit back. I left the house in better condition than I received and was still charged £325 for cleanup. People at leaders are nice but the way they deal with tenants is not great at all. I was forced to sign lease a week prior but the landlord was emptying the house for more than a week after I moved in (without notifying me and would enter the home/garage without notice). It took 3 months to get a new dishwasher which was never working on a 6 month lease. Also, the kitchen air extractor never worked so how do you expect the food smell to go away in winter season? overall, I'd not recommend this letting agency.

Kaustubh · 25 February 2025

★★★★★ 5/5

Google

As a landlord finding an agent that gets the job done with minimal hassle and can manage your property to the standard you expect is difficult. This problem is one of the past. Sara has been fantastic, efficient and reliable. Nothing is to much trouble, great service very happy!

Kirsty · 19 May 2024