Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRude service and terrible experience. They blamed us for booking too many viewings with them (sorry for searching for a house) and they were ironical to us, in case we asked more information about each property.
Stefanos · 26 July 2024
Agent replied · 25 August 2024
Hi Stefanos, we're sorry to hear about your experience. We strive to provide excellent service and will address your feedback internally. If you have any further concerns, please feel free to contact us at review@countrywide.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCurrently I am living in the second property that I have rented from Accord and I am very pleased with the way they conduct business. I need to specify that I have encountered problems with the property but not the team. I have always received a fast and straight answer from the ladies and gentlemen that work in Leamington Spa.
Thank you Jennifer and Laura.
Alex · 12 June 2016
★★★★★ 5/5
GoogleHad several online viewings through video calls with Phoebe, she has been really helpful and fast responding whenever I have questions related to the property and contract. Thanks a lot for accommodating!
Rachel · 22 September 2024
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review Rachel. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlegreat viewing! Maggie is very helpful
Tingxuan · 11 June 2023
Agent replied · 10 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHad a horrendous experience letting from accord. Received no help or even sympathy when the property we rented caught fire within a week of moving in due to a white goods fire. Would not recommend.
Nikhil · 26 July 2024
Agent replied · 25 August 2024
Hi Nikhil, we are truly sorry to hear about your experience. Please accept our sincere apologies for the distress caused by the unfortunate incident. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMaggie is above and beyond in helping us with renewing our tenancy. Once again, great experience with Accord Lets. Thank you again Maggie!
Abdol · 11 May 2024
★★★★★ 5/5
GoogleMaggie who helped us from the start with the viewings and going through the applications has been very helpful and informative with all the questions that I’ve had and as quick as she can be with more information and updates throughout the process.
Lucinda · 11 February 2024
Agent replied · 10 June 2024
Many thanks for your fantastic 5* review Lucinda. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally Excellent service from Kam once again, she has helped sort many different issues for us over the years and is always diligent, professional and always does what she says will do, great asset to your agency.
Peter · 7 June 2024
Agent replied · 10 June 2024
Hi Peter, thank you for your kind words about Kam! We are delighted to hear about the excellent service you have received from her. We truly appreciate your feedback and will make sure to pass on your compliments to Kam. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelpful and always quick to find matching viewings for what you're looking. Elsie was very professional, friendly and understanding.
Paul · 26 June 2024
★★★★★ 5/5
GoogleExcellent service specially Jake is always answering our quires very helpful thank you .
Mathew · 11 June 2022
Agent replied · 10 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service was great, everything was done the same day. I was able to secure a move within a week. I’ve appreciated all the efforts by Elsie very professional.
Modoulamin · 1 October 2024
Agent replied · 22 October 2024
Modoulamin many thanks for your wonderful 5* review! We're thrilled to hear that you had a great experience and that Elsie was able to assist you so efficiently. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBeing in a country for the first time and letting a property can be a daunting task but thanks to Accord Let, I was able to find a property in a quite shorter time.
Kudos to Maggie to take care of every aspect at the last moment. Very helpful & friendly.
Chandresh · 11 June 2023
Agent replied · 10 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service. They helped me find an apartment when I was not even physically present in the UK. They went above and beyond to provide me with a house tour virtually until I was fully convinced.
Highly recommended.
Vishwas · 11 April 2024
Agent replied · 10 June 2024
Vishwas Sharma many thanks for your recommendation and wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMaggie was very welcoming and helpful with explaining more about the property when asked. Thank you for your help.
Viki · 3 June 2024
★★★★★ 5/5
GoogleI had Maggie show me round a house share, she was very friendly and welcoming and also very knowledgeable on the area and the rental. Thank you very much
Picking up the keys was made easy too.
Jack · 11 April 2024
Agent replied · 10 June 2024
Thanks Jack Windus for your excellent 5* review of your experience with our dedicated team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKacie's dedication to communication. She was always prompt in responding to queries, ensuring that we felt supported and informed at every stage. Her transparency and honesty fostered a sense of trust, a quality I highly value in a real estate professional.
Brandon · 12 January 2024
Agent replied · 10 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a fantastic experience with Eloise. She was incredibly helpful, attentive, and always goes above and beyond to ensure everything runs smoothly and remains stress-free. Always professional and a great asset to your team!
Paris · 13 August 2025
★★★★★ 1/5
GoogleThis company found it to be perfectly acceptable to
* not remove moulding
* break in multiple times
* rob us from part of the deposit based on made up accusations
Accord can only understand money and how to grab as much as possible from both tenants and landlords. Do not believe the latest bought reviews. They can buy the 5 stars but the service is far far away from it.
Avoid
Andy · 12 June 2019
Agent replied · 10 June 2024
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch.
Kind regards, Chris
★★★★★ 5/5
Googlewe wanted to look at multiple properties and they made sure it was feasible within a week - maggie especially helped when it came to making a decision between them and making sure our needs were met
Michelle · 12 March 2024
Agent replied · 10 June 2024
Michelle ubani thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter using the online portal to report a maintenance-related issue, Kirsten Lewis handled it smoothly and promptly. It got fixed in time and with brilliant contractors. I appreciate how Kirsten and her colleagues ensured that all is sorted.
Alex · 14 February 2024
Agent replied · 9 January 2025
It’s really lovely Abdol to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter using the online portal to report a maintenance-related issue, Kirsten Lewis handled it smoothly and promptly. It got fixed in time and with brilliant contractors. I appreciate how Kirsten and her colleagues ensured that all is sorted.
Abdol · 11 February 2024
Agent replied · 10 June 2024
It’s really lovely Abdol to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe agency "Accord" was a lit in all,time accuracy straight on point and clear view in explanation I so enjoyed my time with Maggie who happens to be the letting agent all thanks to you.
Jimmy · 11 April 2024
Agent replied · 10 June 2024
Thanks Jimmy Ogbeide for the wonderful review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWorst experience with these people. They least bothered about the tenants problems. They dont meet what they promise. So be careful if you are hearing any overcommit promises.
Cap · 11 August 2024
Agent replied · 25 August 2024
Hello Cap Mad, I'm sorry to hear about your experience. We take tenant concerns seriously and would like to address your issues. Please reach out to us at review@countrywide.co.uk so we can assist you further. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service. Particularly, the property is professionally managemed by the agency and tenents have access to professional services whenever certain repair needed. I experienced cooker hood not working after I moved in, but Leah Tedstone followed up with the issue in a timely manner. The issue was solved relatively efficiently in this tough Covid-19 situation. Many thanks to the team, and particularly, Leah.PositiveResponsiveness, Professionalism
Vincent · 11 June 2021
Agent replied · 10 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
