5/5
Kacie was very helpful and friendly, I will be definitely using accord again! :)
Agent replied · 10 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Trusted Agent profile · Leamington Spa
★★★★★
503 reviews across 3 platforms
1 Newbold Terrace, Leamington Spa, CV32 4EA
Accord Lets's office in Leamington Spa, at 1 Newbold Terrace, is rated 4.7 out of 5 across 503 reviews on three platforms, including 490 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
Kacie was very helpful and friendly, I will be definitely using accord again! :)
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
I had a property viewing with Maggie, who was absolutely brilliant! Answered all of my questions and was very accommodating. We eventually got chosen for that exact property and she was incredibly helpful throughout the initial stages of this task. Thanks for your excellent service, Maggie!
Many thanks for the fantastic 5* review Connor. Kind regards, Lucy, Customer Relations.
5/5
I really appreciate the way Maggie supported us throughout in getting the house sorted with such a short duration. She came to us as blessings in disguise as we were struggling to find the right house as per our requirements. Would recommend everyone to choose Accord to find the right house.
Thank you for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
I am very happy with Maggie and team
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
A shout out to the great team at Accord Lets, Leamington Spa. In particular, Elsie, she has been fantastic is helping find suitable tenants for our rental property and making this process so much easier!
Thank you for your terrific 5* review and for your complimentary comments Brendon. Best wishes, Lucy, Customer Relations.
4/5
Thanks to Kirsten and Maggie for their help during our moving period.
Thank you Charlie for your kind review!
5/5
Kacie was really helpful getting all the paperwork go through all smoothly.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Really good experience, I thought Kam Bains was very helpful and informative.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
Great experience, Maggie was attentive and a huge help along the way.
Many thanks for your fantastic review. Best wishes, Lucy, Customer Relations.
5/5
Maggie was great at showing me around the property and really helpful
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
The team at Accord has been absolutely amazing throughout our move. Their service stood out when compared to the treatment we recieved from other local agencies and we couldn't have done it without them. Everyone we've encountered at Accord was great. In particular, Connor and Megan offered fantastic guidance to myself and my girlfriend as first-time renters. Thank you to the whole team for all of your support.PositiveResponsiveness, Quality, Professionalism
Hi Adam, thank so much for your glowing 5* review and recommendation. We (especially Connor and Megan) really appreciate it! Best wishes Graham @ Customer Relations
5/5
We recently rented a flat with help from Elsie at Accord. She was incredible! Super helpful, friendly, attentive & knowledgeable. She helped us through the process and got us into the flat very quickly. Thank you for all your help Elsie!
Thank you for your glowing 5* review Beth. Kind regards, Lucy, Customer Relations.
1/5
BAD EXPERINCE!!! UNPROFESIONAL I will try to explain in what shameful situation I was with ACCORD LETS agency. Today 16.11.19 I was schedule by the agency to see a property (See phone message screenshot) . With 5 days before I called the agency to inform them about my decision to see the property and also to pay the deposit to secure the property. In that conversation I ask also about all the necessary documents is needed to be able to sign the contract and what other extra fees are included. In 16.11 at 9:28 (see image) I was called by the agency and ask if is possible to meet the agent at 14:30 and I sad yes. I live close to Reading After one hour from the last conversation, I went to Reading train station and took the train to Leamington Spa happy to see the apartment. When I was almost there at Leamington Spa I was called by the agent with 1 hour an 30 min before (see image) to see the property to be inform that the property is not available anymore. Thank you for make me to feel like a goofy and dumb.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
I am not from the UK and I am completely appalled with the way some property agencies here present themselves- Accord is one of them. Where I am from it is completely unacceptable to start grilling someone over the phone about their salary and income. Telling someone they cannot view a property because their salary is not high enough is ridiculous- I shouldn't have to even answer to that question on the phone and next time I will not. My partner and I have other income from our own properties and freelance work and we could probably buy and sell little miss agent on the phone about 5 times.
Thank you for your review, any applicant that requests to view our properties would undergo pre-qualification this enables us to provide our landlords with details on who is viewing their property. If you were to proceed with one of our properties you would have to undergo referencing so we ensure that anyone viewing would pass references by way of affordability. We are aware that in most cases affordability isn’t an issue but this is part of our service to allow us to help and also work as efficiently as possible. Should you wish to discuss this further I would be more than happy for you to call me to discuss on 01926437807. Kind regards, William Burden
1/5
We are currently very unimpressed with our rental property which is let through Accord Lettings. We moved in over 9 weeks ago and found the house had not been prepared as per our discussions or the contract. The whole property was dirty and the garden was overgrown. We also found numerous functional issues with the property including, but not limited to: - Several doors cannot be shut, some cannot be opened once shut - Several doors do not lock properly (Including the front door) - Lighting non-functional in multiple rooms - Water leaks - Fallen tree obstructing the garden - Multiple windows do not lock shut - Side gate collapsed Yet despite all these issues, Accord lettings have told us the property in this state is "ready for occupation" and after over 2 months, we still haven't received a date for a contractor to fix the issues. We are still expected to maintain our side of the contract and pay full rent, despite their inability to keep to their side of the contract. It's completely unacceptable for a professional company. Based on our current experience, I would strongly advise against letting through Accord. In the event our experience changes, I will return to update this review accordingly.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
4/5
Viewed and secured a property to rent In Leamington Spa in late July with Accord, and now all moved in. Overall, a very good experience. The apartment was presented in excellent condition and lettings negotiator was comprehensive when explaining contract and procedures. The team in the Leamington office were helpful, knowledgeable and friendly. The only two areas of improvement I believe could be made come down to communication and execution of the property handover. Between agreeing terms in July and September, it would have been good to have received a full list of inventory supplied inside the property and an opportunity to review the tenancy agreement much further in advance. Also, I felt a more organised approach was needed on the day of move in as the request to pay the Accord was made outside the front door instead of being arranged the previous week over the telephone - it meant I had to logon to internet banking and transfer on the front doorstep and send a screenshot to the office - I felt this could have been done much earlier. Overall though, I would certainly recommend Accord - my thanks to the team in Leamington.
Thank you for your lovely comments. I have passed your feedback to everyone involved at the Accord Lets branch. Many thanks for the recommendation, kind regards, Lucy.
5/5
What a fantastic job that Sarah, Jake and Connor have done for us. My wife and I have been looking for a home for nearly a year and could not find one that we really liked. We had a lot of viewings and each time , their patience and help was outstanding. Finally we found one that was over our budget and we were so disappointed when the owner rejected our offer. However Sarah , unknown to us kept in touch with owner and we had a call from her a few weeks later and she had managed to negotiate on our behalf. We are now sitting in our new home, loving it and so grateful for the great team you have at this office. Thank you so much.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
Maggie and Connor were amazing and super helpful and always took the time to answer all our questions regarding the property.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Everything was concluded efficiently and professionally - thank-you.
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
Very happy with service provided by Will and his team - Connor. Kam and Jake. They have been very responsive and helpful throughout the letting process.
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations
5/5
I had a great viewing this morning in Warwick. I was shown around the property by Elsie who communicated all the property details clearly and was great at answering my questions. Thank you!
Hi Bronwen, Thank you for your wonderful 5* review! We're delighted to hear that Elsie provided you with a great viewing experience and answered all your questions. Best regards, Lucy, Customer Relations Team
5/5
Matthew Walden and all the team at Accord were fabulous in guiding me through the process of my first change of tenant. With the added complication that I had changed the ownership of the property to my 3 children but wanted to continue managing it, he advised what I needed to do, sorted out the paperwork efficiently, and remained unceasingly polite even in the face of my many questions. Much appreciated and confident to recommend both Accord and Michael.
Thank you Clay for recognising our hardworking Accord Lets team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
5/5
I received great service from Connor and the team at Accord Lets. I've used them over the last few years whilst letting a flat in Leamington Spa and they have always been helpful, professional and courteous.
5/5
Accord were the first and only letting agents we've used, their service has always been first class and their fees very competitive. I am a landlord in Leamington Spa and have regular updates with the team regarding my properties. Both Kam and Karolina have been outstanding to work with over the last few years, communication for new tenants or any other queries have always been prompt and friendly. I look forward to continuing the relationship for many years to come.
Hi, Rav. Thank you for leaving this message and for the 5 stars as well. I'll make sure this gets passed onto Kam and Karolina at Branch as well. Kind regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Leamington Spa won Platinum; Accord Lets, Birmingham won Platinum.