Every review we hold for the Launceston office, from every platform, shown as written. First names only.
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5/5
GoogleWe have purchased and sold a number of houses in the past, but have never had such as great service as we have done with Stags. We have been really impressed with the service offered. Greg, our negotiator, was fantastic at keeping us up to date with developments and ensured that the process ran as smoothly and efficiently as possible. We were impressed by Greg's friendly, yet professional manner and his great knowledge of the current market. He advised us well on how to best present our property to secure a sale. House buying/selling can often be unpredictable, but we felt in the safest of hands with such a good agent.
Rebecca Β· 26 March 2023
Agent replied Β· 8 June 2023
Dear Rebecca, thank you ever so much for taking the time to share your thoughts on selling through Stags, weβre delighted to hear that you had a positive experience and would like to thank you for choosing us. We wish you both all the very best for your future plans.
Best wishes,
The team at Stags Launceston
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5/5
GoogleWe were looking to rent or buy a property and were horrified to find the current housing market so fiercely competitive, however Stags were excellent at interpreting our remit and offered us several great contenders during our search. We finally found our current rental through a friend but Stags are the Letting Agent and they have been helpful and efficient throughout the letting procedure. Amba, Emma and Poppy have all played their part in making the transition from our previous rental as stress free as possible and as we settle into our new rental they are addressing any teething problems in the same efficient manner. Very well done, thank you, keep up the good work!
Annie Β· 26 March 2023
Agent replied Β· 8 June 2023
Thank you so much for taking the time to write such a lovely review, your comments are very much appreciated and we wish you well in your new home.
Best wishes,
The Lettings team at Stags Launceston
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5/5
GoogleWe had a very pleasurable experience dealing with both Emma and Alisha from Stags Launceston. They went over and above to help us secure our dream rental in the country... would highly recommend them to anyone looking in the North Cornwall area.
Andy Β· 14 March 2025
Agent replied Β· 26 March 2026
Thank you for the lovely review, we are so glad you were happy with our service and hope that you will all be very happy in your new home!
Kindest regards,
Emma & Alisha
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5/5
GoogleOur experience with Stags was great! We were assisted by Alisha and she was amazing every step of the way. She was very helpful and made the whole process easy for us. We are very grateful for everything she did.
Sophie Β· 26 March 2025
Agent replied Β· 24 August 2024
Dear Sophie,
Thank you so much for your kind review, we are glad that you are pleased with your service. Enjoy your new home!
Kind Regards, Emma & Alisha.
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5/5
GoogleHelpful and pleasant staff competently guided us through the letting of our property.
Irene Β· 27 December 2025
Agent replied Β· 26 January 2026
Thank you for your kind words Irene, we are glad that you are pleased with our service and wish you well with your new tenant.
Best wishes,
Emma & Alisha
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5/5
GoogleAlisha from stags is a great credit to the stags team. She is very friendly and has been very informative throughout our renting journey. She has always been at the other end of the line if we needed anything, she is very understanding and just made the whole process run smoothly. Highly recommend using stags. Thank you. Very happy tenant's π
Jodie Β· 26 March 2024
Agent replied Β· 24 August 2024
Thank you very much for your kind review, we hope that you will be very happy in your new home. Please let us know if we can be of any help in the future.
Emma & Alisha
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5/5
GoogleMany thanks to Greg and the team at Stags for all the help and guidance that we received to bring our sale to a successful conclusion in these difficult Covid delaying times. They were professional, patient and constuctive throughout the whole process.
Annabel Β· 26 March 2021
Agent replied Β· 8 June 2023
Dear Annabel
Thank you for your kind comments and we are pleased that you were happy with the service you received. If we can be of any further help in the future, then please do not hesitate to contact us.
Kind regards
The Team at Stags Launceston
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1/5
GoogleMy husband and I were in desperate search for accommodation to rent and we contacted a few different estate agents to arrange viewings. We had 3 small dogs that we were always upfront about when making applications, and on this occasion this was the first thing that was mentioned before asking to view a property near Launceston. I didn't hear back from the lettings department for a few days and then I was contacted to confirm a viewing. We drove for over an hour and had to drive down some unsurfaced country tracks which were not mentioned beforehand. We got lost because we were not given any directions or a contact number for the landlord. We arrived very late, only to be told that the landlord is unwilling to accept any pets. I contacted Stags to complain and nobody ever got back to me. A complete waste of our time and fuel!!
Lucy Β· 11 September 2022
Agent replied Β· 8 June 2023
Thank you for your feedback and sorry to hear that your viewing experience did not meet your expectations.
Due to the unreliability of sat nav technology, full directions are included on all of our particulars to assist in guiding viewers to their appointment. Our office team are also available by telephone to help assist in the event that anyone is unable to reach a property. Having reviewed the particulars, pets were considered however, on this occasion and with multiple applicants wishing to rent the property the Landlords instructed us to proceed with one of the other interested parties, something beyond our control.
We hope you have been able to find a suitable property but if not, we would be more than happy to assist further.
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5/5
GoogleMainly dealt with Josh at the Launceston Stags office during our recent property sale and found him very professional, attentive and helpful at all times. Encountered a few minor "hiccups" along the way which he did his very best to smooth β¦
Paul Β· 26 March 2020
Agent replied Β· 8 June 2023
Dear Paul,
Many thanks for your kind review. We are so pleased to read that you have been happy with our service and wish you all the best in your new home.
The team at Stags Launceston
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5/5
GoogleAbsolutely fantastic. Stags managed a very tricky sale for us as one house after another we were buying were withdrawn from sale. They not only held everything together for our 2nd buyer and us whilst waiting for us to find a third house but did so with good grace and calm and complete honesty to all parties. They have been terrific in calming jittery nerves through a process which lasted almost a year in one of the most difficult housing markets for 20 years. They've earned every penny of their commission on this one! Well done indeed to Guy and Josh at Launceston branch - there are no better agents (in our view) in the South West.
Jo Β· 26 March 2022
Agent replied Β· 8 June 2023
Thank you Jo for taking the time to write such a lovely review, your comments are very much appreciated by the team. Thank you as well for your cooperation and patience throughout the process.
Best wishes
The Team at Stags Launceston
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5/5
GoogleBloody Brilliant! Having recently completed yet another sale through Stags in Launceston, I can honestly say that we couldn't have chosen a better agent.
Right from the initial valuation through to the sale completion they have been exceptional in every aspect. We had a number of hiccups along the way, which could have resulted in the sales collapsing, but with their professionalism and expertise all completed well.
Thank You!!
And for any any prospective sellers or purchasers you'll be in safe hands!!
Paul Β· 26 March 2022
Agent replied Β· 8 June 2023
Thank you Paul for being so patient and understanding with the βhiccupsβ that we rarely but sometimes find during the process, and itβs been a pleasure working together to a successful outcome for all of your sales.
Best Wishes,
The Team at Stags Launceston
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5/5
GoogleOutstanding service!
We bought a house through Stags and was supported all through the process by Greg. He was brilliant! Respectful, honest, quick to answer any queries, kept us updated regularly and any issues that we had were sorted swiftly with the sellers with his help. It was a pleasure to deal with him and his colleagues and I wouldn't hesitate to use their services for buying and selling property.
Alex Β· 26 March 2023
Agent replied Β· 24 December 2024
Weβre delighted that you had a positive experience with us and that we were able to assist with your purchase moving to a swift completion, in such a buoyant market.
Thank you for your review and we wish you all the best in your new home!
The team at Stags Launceston
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1/5
GoogleBeware these people have no scruples or effics. There contracts apparently have small print which means even after 15 months they can still claim commission when they are no longer acting.
Trevor Β· 26 March 2025
Agent replied Β· 26 March 2026
Dear Trevor,
Thank you for your review and naturally we are disappointed that you feel unhappy with the service you have received from Stags.
However, further to your review, Iβm pleased that we have now found a way forward.
Kind Regards,
Piers Layburn
Branch Manager
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5/5
GoogleBoth Poppy and Emma were amazing throughout the whole process of renting my new home. They have both been so helpful since Iβve moved in.
I highly recommend Stags
Jackie Β· 26 March 2022
Agent replied Β· 8 June 2023
Dear Jackie,
Thank you very much for your lovely review. We hope you are settling in well in your new home!
Best wishes,
The Lettings Team at Stags Launceston
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5/5
GoogleWe used Stags at Launceston as we were aware of some of their other successful sales in our area and having a unique rural property we wanted to ensure the greatest market exposure from a trusted agent. We felt confident from the outset and throughout the whole process. We were in receipt of suitable offers very quickly and agreed a sale within 7 days. Highly recommended.
Chris Β· 26 March 2023
Agent replied Β· 8 June 2023
Thank you for entrusting us with the sale of your cottage, weβre delighted to have been able to help with your sale and glad you felt confident in us through the whole process.
We hope your move went well and wish you all the best,
The team at Stags Launceston
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5/5
GoogleCant thank the staff at launceston branch for all of their help in our purchase,both Greg and Josh were outstanding. Speciall thanks to Greg for going above and beyond what you would normally expect. 1st class!
Jo Β· 8 June 2020
Agent replied Β· 8 June 2023
Dear Joe
Many thanks for your kind comments about the service you received. We wish you all the best in your new home.
Kind regards
David Robinson - Branch Manager
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5/5
GoogleStags estate agents dealt with our property search and eventual purchase with consummate professionalism and efficiency. The agent, Josh, kept in touch regularly without being intrusive, handling diplomatically the inevitable bumps along the way. The agent, Vicki, who showed the properties to us was particularly perceptive and intuitive, understanding what we were looking for very quickly. We couldnβt have asked to work with a better agency. No wonder you see so many of their for sale boards across Devon and Cornwall.
Robert Β· 26 March 2021
Agent replied Β· 8 June 2023
Thank you Robert and Dean for your kind comments. We wish you all the very best in your new home.
Best wishes,
Josh and the rest of the team at Stags Launceston Office
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5/5
GoogleExcellent service from Stags, besides being caring and thoughtful, would recommend highly β¦
Pauline Β· 22 August 2025
Agent replied Β· 28 August 2025
Thank you so much for your kind words Pauline! We're thrilled to hear you had a positive experience with Stags. Providing caring and thoughtful service is very important to us, and we're grateful for your recommendation.
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5/5
GoogleMy wife and i ended up selling our house and buying with Stags, they communicated well and thanks to Greg kept the sale and purchase on track, which was very difficult at times
Paul Β· 26 March 2020
Agent replied Β· 8 June 2023
Dear Paul,
Thank you very much for your comments, especially as you experienced both sides as a vendor and buyer. We value your business and hope you are happy in your new β¦ More
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5/5
GoogleOutstanding service!
We bought a house through Stags and was supported all through the process by Greg. He was brilliant! Respectful, honest, quick to answer any queries, kept us updated regularly and any issues that we had were sorted swiftly with the sellers with his help. It was a pleasure to deal with him and his colleagues and I wouldn't hesitate to use their services for buying and selling property.
Alexandra Β· 8 June 2022
Agent replied Β· 8 June 2023
Weβre delighted that you had a positive experience with us and that we were able to assist with your purchase moving to a swift completion, in such a buoyant market.
Thank you for your review and we wish you all the best in your new home!
The team at Stags Launceston
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5/5
GoogleFrom our first meeting with David Robinson, through the marketing and viewing to completion of the sale of our house with Greg, Stags have been fantastic. In just over 2 weeks of making contact a very impressive sales brochure and web listing were created. Millie then guided a steady stream of prospective purchasers around our property with a firm offer accepted within 2 weeks and completion about 6 weeks later. Stags were great at keeping us informed and liaising with all the parties throughout and I cannot recommend them highly enough.
Caroline Β· 8 June 2020
Agent replied Β· 8 June 2023
Dear Caroline,
Many thanks for leaving such a kind review. We wish you all the very best in your new home.
David Robinson and the team at Stags Launceston
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5/5
GoogleAll of the Stags staff we have dealt with have been professional and courteous. Greg has regularly updated us as our house sale progresses. I went to say hello at the stand they had at the Launceston show, telling Josh that I had just secured a purchase through them and he was able to greet me by name! Great customer service. Love the moving cards to send to our friends and family, a lovely touch. Can't wait to be in our new home. Would recommend them.
Amy Β· 8 June 2020
Agent replied Β· 8 June 2023
Dear Amy
Thank you for your kind comments. We were so glad we were able to meet your time scale and hope you enjoy the rest of the summer in your new home.
The team at Stags Launceston
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5/5
GoogleExcellent estate agents with competent staff who are fully up to speed on current regulations. Professional and courteous staff made our experience effortlessly enjoyable.
Stephen Β· 26 March 2025
Agent replied Β· 24 August 2024
Dear Stephen,
Thank you for your kind review. If we can be of any help in the future, please let us know. Kind Regards, The Stags Launceston Team.
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5/5
Googlevery helpful staff, quick responses and very informative . would highly recommend . Thank you for helping us with our entire moving process.
Bernadette Β· 26 March 2025
Agent replied Β· 24 October 2024
Thank you for your kind review, we hope that you will be very happy in your new home!
Kind regards,
Emma & Alisha
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