Every review we hold for the Latchingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSam from Griffin Property is highly…
Sam from Griffin Property is highly recommended. I have dealt with Sam from day #1. He is very helpful and very supportive. He listened to our concerned and made sure all of our issues were rectified. I am pleased with dealing with Sam it has been very straightforward and been stress free. I would 100% recommend Sam for your letting needs.
Gavin · 12 November 2023
Agent replied · 15 June 2024
Hi Gavin,Thanks very much for the 5 star review, its great to read that you would highly recommend Sam.
★★★★★ 5/5
TrustpilotSaved us a lot of money!
Saved us a lot of money! Easy to use/straightforward, got us on Rightmove without recourse to regular estate agent, generated plenty of viewings. Communication good, costs transparent and reasonable. An excellent service which I would highly recommend.
Simon · 28 April 2026
Agent replied · 1 June 2026
Hi Simon, Thank you for your wonderful review. We’re delighted to hear that Emoov helped you save money while still generating plenty of viewings.
It’s great to know you found the service easy to use, straightforward, transparent, and good value. We really appreciate your recommendation and are so pleased you had such a positive experience with us.
Regards The Emoov Team
★★★★★ 5/5
TrustpilotFeedback on Simon's Exceptional Support
Basildon - I wish to extend my sincerest gratitude for Simon's outstanding support throughout the process of purchasing a house. Simon is not only incredibly friendly but also exceptionally patient and thorough in addressing all queries and concerns. His assistance proved invaluable in ensuring a smooth and stress-free experience.It was an absolute pleasure to have Simon's guidance every step of the way. His approachability and willingness to go above and beyond made a significant difference in navigating the complexities of acquiring a home. We are genuinely thankful for his professionalism and dedication throughout this journey.Thank you once again Simon. His expertise and commitment are truly commendable, and I would enthusiastically recommend him to anyone in need of reliable support in similar endeavours.OG
OG · 3 July 2024
★★★★★ 5/5
GoogleCan recommend Emoov , from start to finish the house selling procedure has been made easier by Emoov . Easy to market the property on line , staff always available to speak to over phone , email or portal . Would definitely use Emoov again
Helen · 20 August 2024
Agent replied · 27 August 2024
Hi Helen, Thanks very much for the 5 star review. It's great you found the portal easy to use and the team will be really pleased with the service and advice you received.
★★★★★ 5/5
TrustpilotDIY house selling made easy
DIY house selling made easy! You get the important Right Move listing as basic and user friendly portal for communications. Great way to sell a house if you have time to manage your own appointments and enjoy direct contact with your buyer. No need to pay expensive estate agent fees.
SCR · 4 September 2026
★★★★★ 5/5
GoogleThe whole experience was very very positive. My property was really well presented, I had loads of requests for viewings, communication was excellent...and of course I saved loads of money. I paid for the £395 package ( which you pay ONLY I when your house is sold) and paid about another £200 for professional photography and a floor plan( which I paid up front. TOTAL paid was less than £600 to sell a 390k house with the majority of the payment only upon completion. Bear in mind I did the viewings but the leads were generated by Griffin and at the end of the day there’s no one who knows the best features of my house and the area than me. A big big thanks goes out to Griffin and especially Callum who was very responsive and helpful!PositiveResponsiveness, Quality, Professionalism, Value
Jon · 21 June 2021
Agent replied · 20 June 2024
Hello John,
Thank you for the 5-star review. It is great to hear you had a great experience with our services.
Kind regards,
Griffin Residential
★★★★★ 1/5
TrustpilotInstructed solicitors before calling or email to chase a service charge.
Absolutely disgraceful service from Griffin. Instructed solicitors to pursue a service charge before even calling or emailing to tell me there was an outstanding balance. Was told letters were sent to the subject property, however I was not residing at the address when the letters were sent. Was told their policy is to send letters - as if this means anything. Just because something is your policy, this doesn't make it right.Spoke to Nick on the phone who promised I would receive a call back from Desmond which never happened. Case was picked up by Steph who said I wouldn't recieve a call from Desmond due to the fact it had already been handed to the solicitors. I then responded explaining how I thought this was unreasonable, and that I would be happy to pay the service charge, but would leave a negative review if the issue was not resolved circumventing the solicitors. I was told this was threatening and that my cocmments would be passed onto the solicitor as this was considered defamation - how helpful! This was sent via email, instead of them returning my calls as requested.Overall, totally negative and unhelpful experience from all staff members dealt with. Situation and review could have been completely avoided if any member of staff had called (or even emailed me) to pay the balance.
Max · 4 January 2021
Agent replied · 15 June 2024
Hello Max,We do not have a Desmond or Steph at Griffin Residential and do not have any clients with your name. Have you written a review with regards to the correct Griffin?
★★★★★ 5/5
TrustpilotQuick, easy and affective
Very quick, very easy and online in minutes!I had a couple of little glitches during the process of listing my home, but Sophie helped out and looked after me until everything was finished (no bouncing between different people)Sophie was always polite, quick to the replies and didn't waste my time at all - definitely went above and beyond.Same day my advert has gone live and I'm already getting viewing requests.
Matt · 3 October 2024
★★★★★ 5/5
TrustpilotINCREDIBLE RESULT
Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after the first viewing on Saturday, which I accepted. That’s the beauty of online selling - open 24/7.
Faemina · 1 November 2025
Agent replied · 1 June 2026
Hi there,
What an incredible outcome, congratulations on your speedy sale! We’re thrilled Jessica and the team were able to make the process so smooth and efficient for you.
It’s wonderful to hear that you found us through The Homeowners’ Alliance and that we helped you save thousands in the process. Thank you for your glowing recommendation and for trusting Emoov with your sale.
All the best in your next chapter!, The Emoov Team
★★★★★ 5/5
TrustpilotThis is the very first time I have used…
This is the very first time I have used Emoov..I was at first very apprehensive in spite of all the 5* reviews.
Ruby · 1 July 2026
Agent replied · 23 September 2026
Thank you so much for taking the time to leave such a wonderful review.
We completely understand that choosing an online estate agent for the first time can feel like a big step, so we're delighted we were able to exceed your expectations from the very beginning. Providing a professional, proactive and supportive service throughout the entire process is exactly what we strive for.
It means a great deal to hear that you would recommend Emoov and would choose us again in the future. Thank you for placing your trust in us, and we wish you all the very best. If we can ever help again, we'll be here for you.
★★★★★ 5/5
TrustpilotWorks as efficiently as eBay, but for houses
Generally, people only leave a review if they are very annoyed or very happy with the experience.
HD · 30 July 2026
Agent replied · 23 September 2026
Thank you so much for taking the time to leave such a detailed review, it’s brilliant to hear about your experience with us.
It sounds like you and your parents had quite a journey before finding Emoov, so we’re especially pleased that we’ve been able to make the process feel simple, quick and transparent. From getting the property live promptly across the major portals, to making changes quickly and answering questions, even on a Sunday, that’s exactly the kind of service we want to provide.
We also love your comparison to eBay for houses! Giving sellers more control while still having a team there when they need support is a big part of what we’re trying to achieve.
Thank you as well for flagging the wording glitch you spotted. Feedback like that genuinely helps us improve the experience for everyone.
We really appreciate you choosing Emoov to help sell your parents’ home, and we’ll be here to support you all the way through to completion.
The Emoov Team
★★★★★ 5/5
TrustpilotSecond Griffin Sale
Used Griffin for a second time and a successful property sale. If you can be available to show prospective buyers around this is a great and cost effective way to sell your house. Everything is carried out online but if you need help Jacob in the office is very approachable by phone or email.
Martyn · 19 September 2023
Agent replied · 15 June 2024
Hi Martyn,Thanks for the 5 Star review. Its great that you used us a couple if times to sell your properties.
★★★★★ 5/5
GoogleThey're extremely responsive landlords. Head and shoulders above any other landlords I've ever had.
I had to phone them today about an issue and the lady on the phone, Mary Robertson was so helpful and reassuring. Thank you
Claire · 28 July 2024
Agent replied · 20 June 2024
Hi Claire,
Thanks very much for the 5 star review. We try our hardest to provide the best service we can to our landlords and tenants, so its great to receive such positive feedback.
Thanks again,
Jacob
★★★★★ 5/5
GoogleHave used Griffin for many years and had good service all the time.
Recently had issue with a tenant which Sam Knowles has been very proactive in dealing with and had helped with this issue in a professional manner with great communication and assistance.
Paul · 21 February 2024
Agent replied · 20 June 2024
Hi Paul, Thanks very much for the 5-star review; it's great to read that Sam was professional in his dealings with you and that you received good service over many years.
★★★★★ 5/5
GoogleEmoov made the process of renting my property very easy. It was the first time renting for me and they were highly informative and responsive. Sophie was able to answer all of my questions and even work with me to achieve a non-standard …
Joe · 16 June 2025
★★★★★ 1/5
GoogleOverpaid rent by half a month lucky enough I knew the new owner, who told me they’d owned the property for a month and hadn’t received any rent of emoov and that I could claim it back for myself, it’s 4 months now and still haven’t received my over paid rent, took 2 months just to get my deposit back, just be wary when moving out of properties with these because by the looks of it their hoping to keep hold of any rent for themselves, I did get told I’d have my money back today 112 days after moving out of their property but offices are now closed probably till Monday. If I didn’t know the new owner of my old property these cowboys would have kept quiet and kept my money I’d personally advise anyone to avoid this company
Paddy · 16 October 2025
★★★★★ 5/5
TrustpilotExcellent service finding and…
Excellent service finding and installing new tenant
Jonathan · 1 September 2026
Agent replied · 23 September 2026
Hi Jonathan,
Thanks so much for the 5-star review! We’re really pleased to hear you had a great experience and that we could help you find and get your new tenant settled in.
Thanks again for choosing Emoov!
The Emoov Team
★★★★★ 1/5
TrustpilotTerrible
Terrible - wouldnt trust them - change photos on property offered!
Mr · 31 July 2026
Agent replied · 23 September 2026
We’re sorry to hear you’re unhappy with your experience.
Property photos and listing information are provided by the landlord or property owner, so Emoov does not independently alter or replace images without their instruction. If you believe a photo has been changed or does not accurately represent the property, please contact our team with the property details so we can look into this with the landlord.
We take concerns about listing accuracy seriously and would be happy to investigate further.
The Emoov Team
★★★★★ 5/5
TrustpilotAmazing service
Amazing service, avoids dealing with horrible estate agents who are only in it for themselves, I'd highly recommend this service!!!
Simon · 19 May 2026
Agent replied · 1 June 2026
Hi Simon,
Thank you for your amazing review.
We’re so pleased to hear you had such a positive experience with Emoov and would recommend our service. We really appreciate your support and are glad we could help make the process easier for you
Regards The Emoov Team
★★★★★ 4/5
TrustpilotI would use them again
On the whole, a positive experience. Not flawless, but I would use them again
Jacqui · 26 June 2026
Agent replied · 23 September 2026
Hi Jacqui,
Thank you for your honest review. We’re pleased to hear that, overall, you had a positive experience and that you would use us again.
We’re sorry to hear that everything wasn’t flawless, but we really appreciate your balanced feedback as it helps us continue improving the service we provide.
Kind regards,
The Emoov Team
★★★★★ 1/5
TrustpilotDO NOT USE!!!!!
RIP off service overpriced ! Customer service is useless DO NOT RECOMMEND!!!!!
Mo · 4 July 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience, as this is certainly not the level of service we aim to provide.
We take all feedback seriously and would welcome the opportunity to understand what went wrong and see if there's anything we can do to resolve your concerns. Unfortunately, we can't identify your account from your review, so please contact our customer support team directly with your details and we'll investigate the matter fully.
We value every customer and are always looking for ways to improve our service. We hope you'll give us the opportunity to address your concerns.
★★★★★ 3/5
GoogleGood agency but really needs a big website overhaul for property management and a more vigilant weekend service to pick up contract issues to ensure they can move in on time.
If they can deliver the Open Rent type service online this would be the perfect agency as the staff are much more knowledgeable than Open Rent (who are more of an IT company (Uber style) rather than experts in the property sector like Griffin Co that can give instant answers to queries).
Still prefer the personal approach of Griffin over Open Rent and suspect they will be 5 star once the forthcoming website is completed.
Oliver · 13 June 2024
Agent replied · 20 June 2024
Hi Oliver,
Thanks for your feedback regarding the website. I was slightly surprised at such a low star rating as you have used our services four times in the last 18 months to let your properties. We have also referenced your new tenants and provided tenancy agreements on all occasions. Having investigated this issue regarding the last tenancy agreement, it seems you required amendments made on a Friday afternoon so your tenants could move in over the weekend, the spelling mistake was not highlighted until after hours. We offer a very competitive fee for this service and don't charge extra for custom amendments; as such, we are unable to offer 24-hour service at this rate.
★★★★★ 5/5
TrustpilotGreat service
Great experience and good pricing. Definitely recommend to sellers and buyers.
Alessandro · 25 June 2026
Agent replied · 23 September 2026
Hi Alessandro,
Thank you for your lovely review. We’re delighted to hear that you had a great experience and found our pricing good value.
We really appreciate your recommendation to both sellers and buyers.
Kind regards,
The Emoov Team
★★★★★ 5/5
TrustpilotWorth it!
I had a 2 bed first time buyer property to sell, so did not see the value in a traditional high street agent when I knew I just needed to get the property on RightMove.
BG · 14 December 2025
Agent replied · 24 December 2025
Hi BG,
Thanks for the great review! We’re really pleased to hear that you found the process quick, easy, and good value, especially achieving an accepted offer within a week. It’s great to know the portal and our team support made things straightforward for you. We really appreciate the recommendation and wish you all the best with your move.
Kind regards,
The Emoov Team
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