Simon Miller and Company Larkfield reviews

★★★★★ 1/5

Google

Sandra, was really helpful, friendly and professional . Sandra Didn’t rush me at all during the viewing and answered all of my questions knowledgeably. The online description of the property was completely perfect and gave full details. The online viewing was really helpful and the floor plan has helped in planning my move. However, The start of our tenancy was good. Although the house was quite dirty and stood empty for a while I could see that it would suit our needs, the garage needed power and new doors and these were promised within 6 weeks. We moved in with relatively little stress. However, what we were not shown was the refuse site entryway to our parking area which was a bit of a shock. We were later (18months later) told that we had to maintain the driveway. There were a lot of issues with the house I sent around 68 emails from f complaint ranging from electrical issues eIRC report some 4months late, plumbing problems, unusable bathrooms, rotten windows, woodworm, leaks (amounting to over £100 water bill) insect infestations, rotten floors, loose manhole covers, oven and hob replacements, blown double glazing and oh the garage doors never got replaced. Despite this the letting agent did very little to help other than getting the landlord to agree to letting us leave early as I was so stressed. The landlord agreed to a £50 a month reduction in rent due to garage not being fit for purpose and having a deep and shallow end which damaged our belongings. Some 6 weeks after we moved out, we are still waiting to hear if we will get any deposit back from the landlord. The inventory showed that the house required some cleaning which is such a cheek when I had to scrub the house from top to bottom when we moved in as it was disgustingly dirty. Which I complained about at the time the mess left by the landlords repair was also mentioned yet not the fact that the figments were at least 50 years old so did show signs of wear previously. I have heard nothing at all from the agents since moving out. Other than the check out itinerary which although listing faults did not mention costs or reply to my recordings at all. Really unhappy with the service I have received from them. I would say as a tenant steer clear of Simon Miller as they do not support tenants at all. It’s all about the money they earn from the landlord we are left now being owed over £2000 Having paid £2200 per month for a substandard house for 18months. This is just the tip of the iceberg of complaints. October 25th - have had to start legal proceedings against agent/landlord as still no deposit refund or reasons/amounts given. little or no communication from agents. I do however realise that the landlord is the cause of these issues and that Simon Miller have their hands tied. However, nowhere to leave landlord reviews and we are still owed over £2500 in deposit plus extra in reimbursements with no resolution to our previous complaints some 3 months on after moving out.

Tania · 21 June 2023

★★★★★ 5/5

Google

Tony, and the team at Simon Miller did an amazing job of selling our house. From the initial consultation through to exchange of contracts their attention to detail and professionalism went over and above our expectations! We would heartily recommend them!

Keith · 23 October 2025

★★★★★ 5/5

Trustpilot

We have just exchanged on our new home …

We have just exchanged on our new home and we can't praise Georgie and the team enough, nothing was too much trouble and she always dealt with anything in a very timely manner which really helped us through the whole process. Any queries we had were answered either the same or the next day and we were always kept updated about progress. Thank you for all of your help!Abby & Mark Beeching

Abby · 16 January 2018

★★★★★ 5/5

Google

Sandra Walters was our letting agent and she was very helpful in helping us move. Sandra always kept us updated with everything. I would highly recommend this agency for housing whether letting or buying as they are extremely helpful and keep you updated the whole time. They are just a phone call away and have quick responses to any enquiries.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 21 June 2021

★★★★★ 5/5

Google

We just moved in to a rented house in maidstone , managed by Simon and Miller. The move was very smooth and efficient. Sandra was very professional, friendly and responded promptly to our queries. We even got a nice gift box on our move date which was very nice indeed. :) Highly recommended!PositiveResponsiveness, Quality, Professionalism

Youssef · 21 June 2022

★★★★★ 5/5

Trustpilot

Sold with Simon Miller.

Sold with Simon Miller.We have just sold our property through Simon Miller and its safe to say we would never sell with another agent again, especially after them getting us full asking price. We dealt with Wasim & Paige when selling the property and negotiating offers and both were professional and diligent throughout, always keeping us informed... I would highly recommend Simon Miller.

Chantal · 25 January 2021

★★★★★ 5/5

Trustpilot

Having used Simon Miller before i had…

Having used Simon Miller before i had every confidence in using them to sell again. It was a long drawn out conveyancing process of 159 days however Wasim and the Team were great, always welcoming, gave great advice, support & guidance. All calls & emails were responded to promptly. I would highly recommend Simon Miller to anyone considering selling or buying a property.

Brenda · 27 December 2025

★★★★★ 5/5

Trustpilot

Jeremy was amazing

Jeremy was amazing, so helpful, professional and great with regular communication so i always knew what was going on , which is a must when buying or selling any property . I would highly recommend Simon Miller.

D.williams · 16 May 2025

★★★★★ 5/5

Trustpilot

Lucy White from Simon Miller

Lucy was very courteous and helpful at all times and informed us when contracts were exchanged even before our solicitor did. She chased up to investigate conveyancing delays throughout the sale process and informed me of any updates and was full of good wishes and congratulations when our purchase was settled. She was also the one who handed over the keys and was as excited as us about it!

Stella · 23 November 2017

★★★★★ 5/5

Trustpilot

Wasim and his team were excellent…

Wasim and his team were excellent throughout the sale of 5 Langham Grove Maidstone. Wasim was exceptionally professional, with great communication and technical skills. I was made to feel that Wasim and his team were there to support me . All in all, I am very pleased that I chose Simon Miller to do the sale, Thank you Wasim and team

Anthopny · 30 April 2024

★★★★★ 5/5

Trustpilot

What a fantastic team at Simon Miller

What a fantastic team at Simon Miller. I felt they genuinely cared about the house sale, they were supportive and communicative all the way through the process. Always available to speak to on the phone and great customer service. Special thanks to Paige,Wasim, Simon and Gemma , although the whole team have been great. 5 star service We would highly recommend.

Donna · 4 February 2021

★★★★★ 5/5

Google

Myself and my partner are first time buyers and purchased through Simon and Miller. Hayley was exceptional at keeping us updated and chasing solicitors when required. She was extremely helpful and made the whole process easy and smooth. Would recommend her to anyone purchasing a house.

Nathan · 28 December 2024

★★★★★ 5/5

Google

Simon Miller were just superb during our moving home. The staff, Tracy, Karen & Lyndsey were fantastic. Right from the very first day I spoke to Tracy about the property, she made the process so easy and less stressful. She was reassuring all the staff were kind, patient and professional. You can just notice that they know there stuff. Thank you so much Tracy.

Val · 21 February 2024

★★★★★ 5/5

Trustpilot

Simon Miller - Above and Beyond

I have bought and sold a property on separate occasions with with Simon Miller, with the request that Wasim assist me in my purchase and sale. I would highly recommend their business, they are beyond helpful and patient with both Property Selling and Purchasing. Both Wasim and Gemma were very informative throughout the processes and particularly helpful in providing information of property releases that suits your needs and requirements! Going forward with my future moves, I will not stray from Simon Miller as my agent. Thank you to all the team involved!

Abby · 9 December 2022

★★★★★ 5/5

Trustpilot

Simon Miller Snodland - Fantastic!

Simon Miller were extremely helpful and efficient throughout the process of purchasing our new property. Especially Harry and Michael who went above and beyond. We had our property up for sale through another estate agent who were useless. Michael was on hand whenever we needed him. Thanks again for all your support and assistance throughout. Would definitely recommend and use again in the future.

Carly · 14 October 2019

★★★★★ 5/5

Google

Completed on my purchase in November. Bella and Tony were amazing, kept me up to date on the progress and chased up enquires if there were any delays. For my next purchase or a sale I know where to go :)

Mikheil · 21 June 2023

★★★★★ 5/5

Google

Wonderful customer service and amazing team. Way better than any agency I've dealt with before. Couldn't thank you enough for your professianlism and great service. Special thanks to Lyndsey and Karan. And many thanks for the lovely gift box! Strongely recommended!

Amr · 21 June 2023

★★★★★ 5/5

Google

I had the worst completion day EVER but the team at Simon Miller were great, especially Kelly. They were so supportive throughout what turned into a very stressful day. I'm now 2 weeks in my new home but didn't want to forget to call out how amazing this team really are!

Karen · 21 June 2022

★★★★★ 5/5

Trustpilot

Right from finding my long searched for …

Right from finding my long searched for bungalow, I found Lucy and her team from Richard the Manager to the admin staff to be very helpful, focused and proactive in both selling my new found property very quickly to processing the purchase of my new home. I wouldn't hesitate to use the Simon Miller team again and would highly recommend them in a very competitive market.

Brenda · 4 November 2017

★★★★★ 5/5

Trustpilot

Excellent Professional Service

We were recommended to use Simon Miller by a friend . in every respect the service provided was totally professional and promptly responded to all requests. Their method of identifying potential buyers and the selection process is effective .Thanks to Wasim and his team including of Gemma, Liberty, Jeremy and others -- always available .

Anthony · 31 October 2021

★★★★★ 5/5

Trustpilot

We sold our house with SM and to be…

We sold our house with SM and to be honest they where brilliant. The move was not at all straight forward and it was very stressful as most moves are . Libby was always checking on what was happening and keeping us up to date . She was so helpful. Wasim the manager was very professional and helped us also . If I ever was going to sell again I would definitely choose SM .Thank you to all the staff at SM for your help and mostly your patience

Joe · 28 September 2022

★★★★★ 5/5

Trustpilot

Great work in pressured circumstances!

It was a tricky start to the process, our first set of buyers were not the most proactive and the lady at SM who initially dealt with our matter was not as proactive either. However, after our first buyers pulled out Kelly was very quick to pick things up and, knowing our purchaser was placing a lot of pressure on completing quickly, as well as the added pressure of our mortgage deadline, Kelly swiftly secured a second buyer. Matters vastly improved when Kelly took over! She was on the ball, and very proactive, chasing up our buyers, their buyers, the various solicitors in the chain and also helping me chase our managing agents/developer for information. I would not hesitate to recommend Kelly at SM. She did an amazing job getting everything in place before the deadline. Shoutout to Tony as well who I know was diligently working away in the background for us as well, and whenever Kelly wasn't available he would be there to do whatever needed to be done. Both of them are clearly very knowledgeable and experienced - a great team. Thank you so much!

Collins · 23 September 2022

★★★★★ 5/5

Trustpilot

Was very pleased with my experience…

Was very pleased with my experience with Simon Miller Estate Agents.On meeting Jeremy Bancroft at the property he came across very professional, very polite & explained every step of the process of selling the property. Also would like to mention Wasim Amir & Gemma Reynolds who would contact me with regards to property of any developments in the process of the sale if Jeremy was not available. Once again both very polite & professional.Very grateful for all they done, would definitely recommend their services.

Miranda · 5 September 2022

★★★★★ 5/5

Trustpilot

5* Service from Kelly and the Larkfield Team

We would highly recommend the Larkfield team, in particular Kelly and Tony, to anyone looking to sell or buy a home. From our first meeting with Tony we were sure that we would sell our home through Simon Miller, he is a very down to earth guy who we could tell had a wealth of knowledge of the area. Our home is on a very popular estate and we had a buyer secured within a couple of weeks. The team then worked tirelessly to find us a property which ticked all of our boxes and trust me there were many! After viewing around 4 different properties, they struck gold, finding us a perfect family home before it had even gone live on the market! We put in an offer and it was quickly accepted. Unfortunately our original buyers pulled out but the team were quick to get our house back out there on the market and it was sold again in 2 weeks, they even managed to ensure our purchase didn't fall through which we will be forever grateful for. It was then a gruelling 4/5 months for all involved but especially Kelly, having to deal with an incompetent solicitor. Kelly spent hours of her time emailing, calling, trying to ensure that nothing fell through and that progress could be made. It was a long and stressful journey for us but ultimately I do feel it could've been 10x worse had it not been for the work and service that Kelly and the Larkfield team provided.We are happy and settled in our new home and it is all thanks to Simon Miller, thanks a million.Lucy, Andy and Zachary.

Lucy · 25 August 2022