Every review we hold for the Larkfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSince 1992 I have rented 12 different properties and bought and sold 7 different properties so I have lots of experience with Estate Agents, the service I got from Grace Lane at Simon Miller Larkfield is exceptional, so polite, helpful and efficient, she is a tremendous asset to Simon Miller, in fact anyone whom I have dealt with there provide a similar service, if you want to use an Estate Agent for any reason Simon Miller on another level to other Estate Agents
Mark · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your incredible review and for placing your trust in us.
With your vast experience in the property market, your comments mean a great deal. Grace will be absolutely delighted to hear your kind words, she truly is a fantastic asset to our Larkfield team.
We’re also so pleased that every interaction you’ve had with us has reflected the level of service we strive to deliver. Your recommendation really does mean the world to us.
Thank you again for your support.
★★★★★ 5/5
GoogleHaving been a client of Simon Miller for a number of years we didn’t hesitate to sell our property through them. The house sold very quickly and the buyers requested prompt completion which suited us. Hayley Champion (by name and nature!!) was our primary point of contact although other members of the sales team, Tony, Andrew and Dan also contributed to this successful sale. Hayley was the consummate professional in every way, always polite, cheerful and always kept in touch. Thank you to all at Simon Miller, would definitely recommend.
Lynn · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your continued trust and loyalty over the years, it truly means a great deal to us.
We’re delighted your sale progressed quickly and that the completion timeline worked perfectly for you. Hayley will be especially pleased with your very kind words (we agree, a Champion by name and by nature!), and we’ll be sure to pass on your thanks to Tony, Andrew and Dan as well.
We really appreciate your recommendation and look forward to helping you again in the future.
★★★★★ 5/5
GoogleThe team at Simon Miller Larkfield have just been so great. When my parents passed away we decided to refurbish the property and rent it out. Simon Miller did the property management for me and did a superb job, which took all the stress out managing the property for me. Ten years on we decided to sell, and once again the team, especially Tony and Dan were just so helpful and made the whole process simple and straightforward. So it’s a big thank you and I can confidently recommend the service that they provide. Thank you very much.
David · 23 December 2025
Agent replied · 16 April 2026
Thank you so much for your heartfelt review and for trusting us over the past ten years.
We’re honoured to have supported you first with managing the property and then with the sale. Tony and Dan will be especially pleased to hear your kind words.
It means a great deal that we were able to make things simple and stress-free during such important times, and we truly appreciate your recommendation.
★★★★★ 5/5
GoogleAfter originally putting my property in the hands of an estate agent in Maidstone for 3 months, I received only one positive viewing, which in the end was unsuccessful.
I then approached Simon Miller & Co who were very enthusiastic and helpful in all my dealings with them. Among a number of viewings, there was one which the company followed up and this resulted in a successful sale, my property being sold and completed with 4 months of the original enquiry.
As my property had been vacated before Simon Miller took it on, and I have moved away from the area, Jeremy Bancroft and his staff had to take on all the subsequent viewings and always gave me regular and prompt feedback, and their sales progression statistics kept me fully advised as to how things were going.
I believe Jeremy and Gemma Reynolds were responsible for most of the viewings, and I was grateful that they kept me informed of progress on each occasion. I was very grateful for their assistance in every way and I would certainly recommend their services to anyone selling their property.
Sue · 25 November 2025
Agent replied · 16 April 2026
Thank you so much for your detailed and thoughtful review.
We’re delighted that, after a challenging start elsewhere, we were able to secure a successful sale for you and support you through to completion. Jeremy, Gemma and the team will be especially pleased to hear how much you valued the regular communication and feedback, particularly with you being out of the area.
We truly appreciate your recommendation and your trust in Simon Miller.
★★★★★ 5/5
GoogleAs this was a first time experience of selling a property, the initial process conducted by Andrew McGinty was fully explained with time spent addressing all of my initial questions. The ongoing process support from both Andrew and Hayley Champion was dealt with in a professional and timely manner with regular updates on the property file. I would highly recommend Simon Miller & Company (Sales & Letting) and wouldn't hesitate to use their services again
Susan · 21 December 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful review.
We’re delighted to hear that Andrew took the time to guide you clearly through your first sale and that both he and Hayley kept you fully informed throughout the process. Providing professional, timely communication is something we pride ourselves on, so your feedback is greatly appreciated.
Thank you for your recommendation, we’d be thrilled to assist you again in the future.
★★★★★ 5/5
GoogleWe honestly can’t thank the team at Simon Miller enough for everything they’ve done for us, both in selling our home and helping us secure the home of our dreams. From start to finish, their service was faultless: quick and effective!
A special thank you to Andy, who went above and beyond throughout the entire process. His communication was always clear and timely, and he made sure everything moved along smoothly. Nothing ever felt like too much trouble, and we always felt in safe hands.
If you're looking for an estate agent who genuinely cares, is proactive, and delivers excellent results, we wholeheartedly recommend Simon Miller. We’re so grateful for their help in making a big life change feel so straightforward and exciting. Thank you again!
J · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for such an incredible review.
We’re absolutely delighted that we could support you both in selling your home and securing your dream property, what an exciting new chapter! It’s especially wonderful to hear how much Andy’s communication and dedication meant to you; he’ll be thrilled to know he made the journey feel smooth and stress-free.
Your recommendation truly means the world to us. Thank you for trusting Simon Miller with such an important move, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleI had a great experience with Simon Miller, especially working with Dan Osborne. As a first-time buyer, I really appreciated his professionalism, clear communication, and support throughout the entire process. He made everything feel straightforward and stress-free. I’d definitely recommend both Dan and the team at Simon Miller to anyone looking to purchase a property.
Sam · 15 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re delighted to hear Dan provided such great support and made your first purchase a smooth experience. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleAndrew and Hayley were both incredibly helpful throughout the whole process of selling our property. Communication was always consistent and they were happy to answer any questions we had. They made our experience very smooth-sailing and our sale went through in approximately 10 weeks in total which was amazing. We would not hesitate to recommend Simon Miller, thank you.
Beth · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review.
We’re delighted to hear that Andrew and Hayley were able to support you throughout your sale and keep everything running smoothly. A 10-week turnaround is a fantastic result, and we’re so pleased you felt well informed and supported every step of the way.
Your recommendation truly means a lot to us, thank you again for choosing Simon Miller.
★★★★★ 1/5
TrustpilotPoor service from Grace Lane
The service I have received from Simon Miller was poor. I contacted Larkfield by phone for lettings, to be told, lettings was dealt with, through Maidstone. I was given a number, which I phoned, I then asked about letting a property to be told I had come through to sales. I was then put through to Grace Lane. I ask if a property was still available as my partner had looked at it but had problems with her references, I explained that we were still interested in the property, and that we had sorted the problem with the references, out. She said the client didn't want to go any further. She wasn't interested in looking into our references or advising the client of our change of circumstances. In fact she came across quite arrogant and rude. The circumstances of the problem with the references, my partner told Grace Lane before we paid the holding fee. She told us not to include it. The least she could have done was contacted the client and asked if he would like to reconsider, as the property is still available on your website.
David · 3 July 2026
Agent replied · 22 September 2026
Dear Mr Bennett,
Thank you for taking the time to provide your feedback.
Whilst we are naturally disappointed to read of your comments, it is important that we clarify the circumstances surrounding this matter.
Grace acted entirely in accordance with our client’s instructions and based upon the information presented within the report provided by the independent referencing company. Regrettably, the outcome of that process meant that our client did not wish to proceed with the proposed tenancy application.
Given the significant changes introduced by the Renters’ Rights legislation and the increased responsibilities placed upon landlords, it is understandable that many clients adopt a cautious approach when considering prospective tenants. Full transparency from the outset is therefore essential to enable both the referencing provider and the landlord to make informed decisions. Unfortunately, the information available at the time of the application did not provide our client with the confidence required to proceed.
We do not accept, however, that Grace acted in an arrogant or rude manner. She is a valued member of our team who was simply communicating her client’s position and implementing their instructions professionally and appropriately. Once a landlord has made a decision not to proceed following independent referencing, it would be neither reasonable nor proper for our staff to seek to influence that decision contrary to their expressed wishes.
We appreciate that this was a disappointing outcome for both yourself and your partner, and we regret any frustration caused. Nevertheless, our primary duty remains to act in the best interests of our clients while ensuring that all parties provide complete and accurate information throughout the application process.
We wish you both every success in securing a suitable property in the near future.
★★★★★ 5/5
TrustpilotGreat Experience
I recently purchased a house in July 26; Simon Miller were the seller’s chosen estate agents. As a first-time buyer, I don’t have previous experiences to compare against, however Simon Miller were always very helpful and quick to answer any questions I raised throughout the purchase process. Jeremy was especially helpful. I would recommend Simon Miller.
Luke · 4 August 2026
★★★★★ 5/5
GoogleI was the purchaser of house being sold through Simon Miller.
I found the agency as a whole to be very helpful and accommodating especially in regard to repeat viewings of the property as the purchase progressed.
Tony Haskins was very helpful throughout the process, oiling the wheels and chivvying along various solicitors throughout.
Mick · 2 November 2025
Agent replied · 16 April 2026
Thank you so much for your kind review.
We’re delighted to hear that you found the team helpful and accommodating throughout your purchase, particularly with the repeat viewings as things progressed. Tony will be especially pleased to know his efforts in keeping everything moving forward made a difference.
We wish you all the very best in your new home.
★★★★★ 5/5
GoogleI am so pleased that we chose Simon Miller, Andrew and his team were polite, professional and very efficient during what was a very difficult and protracted transaction.
When Andrew was on holiday then Tony and Haley seconded for him, even during this period there was no break in continuity.
A first class and faultless service .
I have no hesitation in recommending them
Petethefeet · 19 July 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful feedback.
We’re delighted that Andrew and the team were able to support you professionally and efficiently throughout what we know was a challenging and lengthy transaction. It’s especially pleasing to hear that there was seamless continuity while Andrew was away, teamwork is something we pride ourselves on.
Your recommendation truly means a great deal to us. Thank you again for choosing Simon Miller.
★★★★★ 5/5
GoogleThroughout our home-buying journey, Dan was incredibly communicative, especially when we ran into a few bumps with the legal stuff. He was super quick to respond to our emails and always kept us in the loop about what was going on. We were beyond thrilled when we finally got the keys to our new home!
Emma · 8 September 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful review.
We’re delighted to hear that Dan’s communication and support helped you navigate the bumps along the way, especially when things became a little more complex. Keeping everyone informed and reassured is so important, so it’s fantastic to know that made a difference.
Congratulations on getting the keys to your new home, we wish you every happiness there!
★★★★★ 5/5
GoogleWe have just purchased our first home through Simon Miller, Larkfield. We have been so impressed with the level of service provided throughout the whole process. Dan Osborne was on hand whenever we had any queries, viewings and needing any advice. Fully recommend, so pleased with the whole process.
Samuel · 22 October 2025
Agent replied · 16 April 2026
Thank you so much for your lovely review.
We’re thrilled to hear that your first home purchase was such a positive experience and that Dan was there to support you every step of the way. Buying your first home is a big milestone, so it’s wonderful to know you felt well looked after throughout.
Congratulations on your new home, and thank you for your recommendation!
★★★★★ 1/5
TrustpilotHolding Deposit Retained Despite…
I applied for a studio through Simon and Miller Company and paid a £186 holding deposit, only a day after applying, I discovered my guarantor could no longer proceed due to declining health and work commitments. The vetting process was extensive and, given his circumstances, it was not feasible for him to continue. I made genuine efforts to find alternatives, including exploring guarantor insurance, but could not secure another guarantor. I informed the agency promptly, apologised for any inconvenience, and thanked both the landlord for being generous and the agent for their support. I had also travelled to view the studio and accepted it in good faith, I acted honestly and responsibly throughout.
Rasha · 9 March 2026
Agent replied · 21 March 2026
Thank you for your review.
As previously explained, the holding deposit was taken in accordance with the terms agreed at the point of application and in line with the provisions of the Tenant Fees Act 2019. A holding deposit may be retained where an applicant withdraws from the process, which is what occurred in this instance. While we were sorry to hear of the change in your guarantor’s circumstances, the reason for the withdrawal does not alter the legal position under the agreed terms.
With regard to your comments about other agents, we cannot comment on what another business may or may not choose to do in their own circumstances; however, our responsibility is to follow the legislation and the clearly stated terms that were accepted when the holding deposit was paid.
Your application was handled courteously and in good faith throughout, and we are satisfied that the process followed by our team was fair, compliant and appropriate.
★★★★★ 5/5
GoogleThank you to Tony for his professional, honest, and personable service throughout the sale of our property. Dan kept us fully informed at every stage, and together with Hayley and Andrew they all make a great team!
Michelle · 18 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words.
We’re delighted to hear that Tony’s professional and honest approach made a positive impact, and that Dan, Hayley and Andrew kept you fully informed throughout. We’re very proud of the team and it’s wonderful to see their efforts recognised.
Thank you again for choosing Simon Miller.
★★★★★ 5/5
TrustpilotAmazing service
From the moment we stepped into the office Wasim and team were great. Very welcoming, gave great advice and support. We were selling the house under difficult circumstances and did not live locally. We had a lot of reassurance and guidance which made our journey selling so easy. All questions were answered promptly and I didnt doubt for a moment that we were dealing with the best team/firm. I have had regular phonecalls and emails keeping me up-to-date with the progress of the sale. Thankyou so much, I would highly recommend you to anyone considering selling or buying a property.
Hayley · 26 June 2025
★★★★★ 5/5
TrustpilotThankyou Jeremy and Wasim!
Huge thanks to Wasim and Jeremy for their hard work in selling our home- As a family we have used Jeremy a few times now, and from initial phone call to visiting our home and valuing this- he is greatly spoken of and Simon miller are truly lucky to have him! Wasim saw our sale through and was great and quick via email and also helping us see our sale through despite a lot of waiting round for the end of chain, he was amazing chasing and making sure both my buyer and us as sellers needs were met. Thankyou both :)
India · 23 May 2025
★★★★★ 5/5
GoogleSimon and miller have been great from the beginning. Felt very comfortable with all the team and they always were there to answer questions and always responded within a timely manner. We had Tony who valued our property and he was very informative and explained the process from start to finish which made us feel very comforted as this was our first time selling. We also had Dan who managed to find our buyer before we even hit the online market and also helped us massively in order to get our sale completed. Definitely recommend Simon and miller as an estate agents.
Natalie · 21 October 2025
Agent replied · 16 April 2026
Thank you so much for your fantastic review.
We’re delighted that you felt comfortable and supported throughout your first sale, that’s exactly the experience we aim to provide. Tony will be pleased to hear his clear guidance made the process reassuring from the start, and it’s great to know Dan’s proactive approach in securing a buyer and driving the sale through to completion made such a difference.
We truly appreciate your recommendation and thank you for choosing Simon Miller.
★★★★★ 5/5
GoogleTony at Simon Miller was so helpful in the process of us buying our next home. The communication was fantastic throughout and we got many helpful updates along the way, even when there were difficult patches in the process, Tony kept us …
Maddie · 16 June 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful review.
We’re delighted to hear that Tony’s communication and support made a real … More
★★★★★ 5/5
TrustpilotWe are more than happy with the service…
We are more than happy with the service we received from Wasim, Kelly and the rest of the team at SM. Unfortunately, we had to remarket our property twice due to unforeseen circumstances and this whole process would have been a lot more stressful without their patience, knowledge and support to guide us through this process. We would highly recommend this estate agents, very professional, very attentive and very experienced. A massive thanks in particular to Kelly who went above and beyond for us. Thank you Tom and Lauren.
Thomas · 17 April 2025
★★★★★ 5/5
GoogleReally impressed with the service from Simon Miller, especially from Hayley. We recently purchased our first home and it was such a smooth process. Hayley kept us updated throughout. We also used their recommended mortgage broker who we can …
Cassandra · 16 July 2025
Agent replied · 16 April 2026
Thank you so much for your fantastic review.
We’re thrilled that your first home purchase was such a smooth and positive … More
★★★★★ 5/5
GoogleAndy at Simon Miller was first class with all of our requests during the purchase of a new property through Simon Miller. This was a big occasion for our family and one that Andy made extra special. The requests for extra viewings was never …
Neil · 16 May 2025
Agent replied · 16 April 2026
Thank you so much for your fantastic review.
We’re delighted to hear that Andy was able to make such an important milestone … More
★★★★★ 5/5
TrustpilotI have dealt with many estate agents…
I have dealt with many estate agents over the years and none have measured up to Simon & Miller. Without a doubt the most considerate and supportive agency there is. Particularly the Maidstone branch and Karan Johnson, she is so delightful, friendly, reassuring and professional. The whole team are an absolute credit but Karan goes above and beyond. I hope to only deal with them in the future - thank you for making the last 3 years smooth and successful.
Abbie · 22 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
