Every review we hold for the Larkfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProactive, positive and pleasant team
After a disappointing experience with another local agents, Tony and his team at West Malling were a refreshing breath of fresh air. They were proactive throughout the sale, lining up viewings and keeping me informed throughout. They were also a pleasure to deal with and I’d like to thank them for all their hard work in securing the sale of my property.
Kathleen · 28 September 2019
Agent replied · 19 June 2024
West Malling is a busy and successful office with highly motivated sales staff. The West Malling team will be delighted with your comments. I am pleased your experience like so many others was a positive one.
★★★★★ 5/5
TrustpilotHaving recently returned from overseas
Having recently returned from overseas, i have to say i was completely out of touch with current processes and procedures associated with purchasing a house, added to this had to jump through various hoops for money laundering processes for overseas money.And this is where i must thank Jeremy, Wasim, Gemma and the rest of the team at Simon Miller for not only their expertise, but the ability to go that extra mile to make it all happen for me.Without question i would unreservedly recommend this team to anyone who wishes to have a stress free sale or purchase.So all it leaves me to say is thank you guys and every success for the future.
Pat · 15 August 2022
★★★★★ 5/5
TrustpilotI would highly recommend Wasim and the…
I would highly recommend Wasim and the rest of Simon Miller, Maidstone. Their kindness, professionalism and expertise made a very stressful situation a lot better and easier to bear.
John · 19 June 2025
★★★★★ 5/5
TrustpilotThe Best Estate agent Team
If you read this and need an Estate agent don't look anywhere else and waste time!SIMON MILLER TEAM is your answer!It was great to work with Wasim and Libby.Very professional, friendly,polite and helpful people!I have met Wasim to valuate my property!After the conversation we had He totally won my trust and I cancelled the other 3 Estate agent valuations I had booked before to compare!So lovely,charming and pleasant to communicate with!My goals were a good price and a quick sale(I didn't want to drag it for 8 months and ruin my summer)Wasim promised me this and didn't disappoint!We sold for Much more than the asking price and within 2 months!I couldn't be any happier!!!Thank You Wasim and Libby!
Manol · 17 June 2022
★★★★★ 4/5
TrustpilotProperty sold at asking price and on time.
My experience selling with them was that they were very good up to and during the sale date. Very efficient, prompt, and responsive. They sold the property on the sales day which is exactly what we wanted. We sold at asking price.They did allow non-progressable people to view the property, even those that weren't even on the market.Thought the sales progression was average at best. The online Property Portal is still out of date, even the day prior to completion it shows that only 50% of the sales process is completed, and that contract submissions are outstanding. But we got there in the end.Team are all friendly and helpful.
Lewis · 9 June 2022
★★★★★ 5/5
TrustpilotWasim and his team were excelent
Wasim and his team made the sale of my late cousins house a good experience. They worked hard to get the sale to completion.
A little more updating would have been appreciated, but they always gave me information when asked.
Thank you
Michael · 6 December 2024
★★★★★ 1/5
GoogleRented a property with Simon miller since 2022 and moved out this month. We had very little to do with the estate agent during the tenancy due to having a good relationship with our landlord so communicated directly through him for most …
Gemma · 16 June 2025
Agent replied · 22 September 2025
Dear Gemma,
Thank you for your feedback. While we’re pleased to hear your positive comments regarding Grace and Katie, we are naturally disappointed to receive such a … More
★★★★★ 5/5
GoogleHuge thank you to Dan and the team, who made the purchase of our new home so efficient and easy! Really happy with the service you have provided and we will be sure to use you if we ever sell our home in the future!
Jamie · 25 September 2024
★★★★★ 5/5
GoogleExceptional help and support from Hayley. Hayley remained patient, kind and professional throughout our purchase. We’ve just exchanged on our forever home and are so grateful for the help. Highly recommend.
Robyn · 25 September 2025
Agent replied · 16 April 2026
Thank you so much for your lovely review.
We’re thrilled to hear that Hayley’s patience, kindness and professionalism made such a difference during your purchase. Exchanging on your forever home is such a special milestone, and we’re so pleased we could support you along the way.
Wishing you every happiness in your new home, and thank you for your recommendation.
★★★★★ 5/5
GoogleLyndsey went out of her way to ensure our move into our new home in Sutton Valence was a pleasure. Extremely professional and attentive. Always available, punctual and great communication. Highly recommend this team.
Chris · 21 June 2023
Agent replied · 20 June 2024
Lyndsey and her Lettings team always try to ensure the move in process goes smoothly. Great communication throughout the process is integral to this. On behalf of the Lettings team, we hope you will be very happy in your new home.
★★★★★ 5/5
GoogleSimon miller were very helpful throughout the sale of our house. Although it was a long process Andy was very cooperative and constantly in communication with us from start to finish. I would highly recommend them to anyone.
Lee · 14 December 2024
★★★★★ 5/5
TrustpilotBest estate agents in maidstone
Best estate agents in maidstone. Wasim was amazing throughout the process of us purchasing our house. He always went above and beyond to help us and we cant thank him enough for everything he has done for us. Will always use Simon miller if we look to buy or sell again in the future
Rebecca · 21 June 2020
Agent replied · 19 June 2024
Thank you so much for leaving such a positive review regarding the service received from our company. Its imperative that we doing everything possible to keep things moving forward in what and challenging and uncertain times. I hope you're happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service from Simon Miller
Excellent service from Simon Miller, particularly Hayley, she was always on hand to answer any queries we had and provide updates. As first time buyers we were not always sure on the process, however the team at Simon Miller in Larkfield were very supportive and helpful throughout.
Alannah · 8 November 2021
Agent replied · 19 June 2024
Hayley is always on hand to offer advice for our customers. She will be delighted that you have taken the time to mention her by name in your review. As a company we're delighted we were able to help you with your first purchase. Good luck.
★★★★★ 5/5
GoogleHi have recently engaged Simon Miller to find me a tenant for my rental in Kent.
I had to lovely ladies that saw me through the whole process Lynsey Posey and Sandra Walters .
They dealt with everything from showing the property .photos and putting it all in line ,I live 4 hrs away so this was great as we built up a gd on phone line communications ,they answered all my queries as this was the 1st time I had used an agent.
Everything I asked for was dealt with and there on line dashboard was super .
Like everything things don’t always run smoothly but this was a very pain free experience and I woudef use again
Many Thanks Girls
Best Regards Julie 👍PositiveResponsiveness, Professionalism
Julie · 25 August 2021
★★★★★ 5/5
GoogleEverything one was very happy to help and got back to me quickly. Sandra was dealing with the property we were about to rent and was so helpful no matter how small my questions! We had a few hiccups on our part during the process but this was not an issue in the end and Sandra found solutions, made sure we were able to secure our flat and put a lot of my worries to rest. I would 100% recommend using Simon Miller, really good service, really lovely people- all round a good experience. ☺️PositiveResponsiveness, Quality, Professionalism, Value
Alice · 25 August 2021
★★★★★ 5/5
TrustpilotMy journey to sell my house
My journey to sell my house started back in April this year and I had the privilege to have Dan Osborne assigned as my agentFrom the start Dan had an open mind and could think out of the box.Show day was marked by Dan's positive and professional approach.Dan kept me up to date on a weekly basis on the progress. Sometimes Dan even gave me a quick update on his day off.Dan has pushed for exchange and completion date every day this week and I am happy to say he was successful in pushing as exchange took place this afternoon. Well done Dan much appreciated.Dan I would like to say thank you and appreciate everything you have done for me.All the best for the futureTienie Dreyer
Tienie · 13 August 2021
★★★★★ 5/5
GoogleDan Osbourne & Hayley Champion were both amazing with the whole process. Always insured we was up to date with the whole process of buying the house. Would highly recommend Simon & Miller to anyone who’s looking to buy/sell their house.
Joe · 11 October 2024
★★★★★ 1/5
GoogleHaving bought and sold many times over the years, I can honestly say this (Andrew - Larkfield branch) has been the worst experience of any estate agent I have ever dealt with (and there have been many brilliant ones!). My advice would be to take the sales pitch to get the instruction with a (massive) pinch of salt - so much of the service described wasn't subsequently delivered. And, if you are making offers on properties through them, be very wary as they openly share the names, contact details, budget and offers made (in my experience going back three years!), as part of getting people to market properties with them (and yes, I have the evidence and am sharing it with the IOC). Never again!
Carol · 21 June 2023
Agent replied · 20 June 2024
Firstly, we would like to congratulate you on a successful exchange of contracts.
We are sorry that the service provided by Andrew and his team did not meet with your approval as we pride ourselves on providing exceptional service for buyers and sellers alike. This is reflected in the high volume of 5 star reviews we receive.
It is regrettable that despite Andrew's regular updates throughout the sales process, it is clear from your comments that you are unwilling to recognise his efforts.
We do hope you will be happy in your new home.
★★★★★ 5/5
GoogleWe have just got the keys to our first home, it wasn’t an easy transaction and was a very stressful process however Kelly at Simon Miller done everything she possibly could to help progress the transaction. She went above and beyond communicating with us every day and helping push a very difficult solicitor. We got the keys just one week before our mortgage offer expired and we honestly think this wouldn’t of happened without Kelly’s help. Thank you so much!!
Hayden · 21 June 2023
Agent replied · 20 June 2024
Your satisfaction is our top priority, and we're honoured to have provided you with exceptional service by going above and beyond and communicating with you every day. Thank you for taking the time to leave us a 5-star review and we hope you will recommend our services to others.
★★★★★ 5/5
GoogleI used Simon Miller (Larkfield) to sell my house in East Malling, it was a long sale due to property being rented, they marketed the property found a buyer very quickly, there was parts of the process that needed legal guidance, Simon Miller assisted at all times and acted professionally in a delicate situation. I used them to buy the same property nearly 20 years ago which is why I went back to them and they was as good the 2nd time round. Without them I think this sale would have been made more difficult. Andrew the branch manager was really helpful, always available, kept myself/buyers up to date and would definitely use them again.
Jason · 21 June 2023
Agent replied · 20 June 2024
We take pride in providing excellent service and being available throughout the entire process. We're delighted that you found our team helpful and thank you for choosing our company.
★★★★★ 5/5
TrustpilotSimon Miller Highly Recommended
Tony, Kelly and the team at Simon Miller West Malling branch did an excellent job of selling our parents house. They had a good knowledge of the local market, their communication was excellent, they responded to queries quickly and left useful feedback from viewings. Tony promised commitment when we instructed them and delivered. Highly recommended.
Mark · 24 July 2019
Agent replied · 19 June 2024
Tony and his team are vastly experienced and work hard to deliver the service levels they promote from the outset. Its always nice when customers acknowledge our efforts and commitment to service.Kind regards
★★★★★ 5/5
GoogleSandra Walters was very helpful, providing a highly efficient and seamless application. I think there was a few misunderstandings where we didn't realise we were both expected to fill in forms etc, but that's down to our ignorance more than anything.PositiveResponsiveness, Professionalism
Joe · 21 June 2022
Agent replied · 20 June 2024
We are always happy and willing to support tenant's with the application process ( which can sometimes be quite complex). Thanks for your kind words about Sandra and for leaving a 5 Star Review.
★★★★★ 5/5
GoogleWe had an outstanding experience with our buying estate agent. Hayley and the team's communication was impeccable, ensuring we were well-informed at every step. Beyond their professionalism, they maintained a friendly approach that made the entire process really pleasant. I highly recommend their services for anyone seeking a seamless and personable home-buying experience. Thank you!
Steve · 22 January 2024
★★★★★ 5/5
TrustpilotSimon and Miller went above and beyond for us
Simon and Miller were amazing throughout our time buying our first home. Not only were they patient and understanding when it came to explaining the process to us, but they were always easy to get in touch with and the various members of the team were always happy to help us. A special thanks must go to our estate agent Mollie who was exceptional. During at what was, at times, a stressful and frustrating process, Mollie went above and beyond on several occasions to process our sale for us and always had our best interests in mind. I would recommend Simon and Miller to anyone looking to buy or sell a home. If you want an estate agents that communicate well, are efficient and put your happiness first, Simon and Miller are the ones for you!
Taz · 4 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
