5/5
View AgentsService above & beyond
Vanessa went above and beyond to help with not only helping find the right property but also to resolve any other concerns & queries I had along the way. Great communication throughout.
Trusted Agent profile · Langley · Berkshire
Verified
The Frost Partnership Langley reviews
★★★★★
385 reviews across 4 platforms
6 Clayton Parade, High Street, Langley, Berkshire, SL3 8HE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Langley, Berkshire, at 6 Clayton Parade, is rated 4.2 out of 5 across 385 reviews on four platforms, including 88 Google reviews rated 4.6.
88
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
5
Reviews on View Agents
This office
63
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About The Frost Partnership Langley
Our Langley office covers: Langley, Datchet, Iver, Iver Heath, Richings Park, Colnbrook, Slough, Cippenham, Wexham, George Green, Brands Hill.
Reviews
Every review we hold for the Langley office, from every platform, shown as written. First names only.
View Agents5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏 Hasifah
5/5
FacebookMegan |Murphy and Harry Edmonds are amazing. Great communication, lots of attention. They made a stressful time really managable.
Agent replied · 30 September 2023
Thank you Kathy! 😀
1/5
FacebookI am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Agent replied · 3 May 2023
Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%. Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date. Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
5/5
GoogleExcellent service received from Tina Shah. Nothing was too much trouble for her and made the whole experience of finding a property extremely easy. Would definitely recommend the company in the future.
Agent replied
Hi David Thank you so much for taking the time to write this 5* review for Tina Shah from our Langley Lettings office. We are so pleased to hear that she provided excellent service. We will pass your comments on to Tina and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
Agent replied
Dear David, We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you. …See more
5/5
GoogleIn regards to this estate agents, it has been the quickest and easiest experience I have had, and I am very satisfied.
Agent replied
Hi Rina Many thanks for taking the time to write this 5* review for our Langley Lettings office. We are pleased to hear that it has been the quickest and easiest experience you have had and that you are satisfied. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Agent replied · 3 May 2023
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Agent replied · 4 July 2023
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
5/5
GoogleMany thanks to The Frost Partnership Estate Agents for a very outstanding full of care service especially To Tina who was extremely welcoming and professional from start to finish.
Agent replied
Thank you so much for your 5 star review for our Langley Lettings office. We are so pleased to hear that Tina was extremely welcoming and professional from start to finish. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe have used Frost in both the sale and purchase of our homes in Langley for the last 20 years. An excellent service and straight forward approach which goes a long way alleviating the stresses associated with moving home. …
Agent replied · 7 April 2023
Hi Ian, Many thanks for taking the time to write this glowing review for Alison, Steve and Ben in our Langley office. It is great to read that you have been a loyal … More
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
5/5
GoogleMany thanks to The Frost Partnership Estate Agents for a very outstanding full of care service especially To Tina who was extremely welcoming and professional from start to finish.
Agent replied · 24 March 2024
Thank you so much for your 5 star review for our Langley Lettings office. We are so pleased to hear that Tina was extremely welcoming and professional from start to finish. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
5/5
GoogleI have used the Frost Partnership for many years as a tenant. I then purchased my property from them. Lucky the property had an annex which i have been renting to help pay the mortage. …
Agent replied
Hi Shakti, Many thanks for taking the time to write this 5* review for our Langley team. We are delighted to read that they provided you with help and support regarding … More
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleVery truthful estate agent. I was extremely happy and satisfied the service provided to us by Sinead McMahon - a very reliable and helpful agent and she deserves a recognition. Highly recommending to anyone looking to rent a property.
Agent replied · 7 April 2023
Hi Mohamed, Many thanks for taking the time to write this review. We're delighted to hear that you have received great customer service from Sinead. Thank you for recommending us, it is much appreciated. We will pass your comments on to both Sinead and our senior management team. Kind regards
5/5
GoogleThank you very much Victoria and Allison. They were very helpful in the purchase of my property. .
Agent replied
Thank you so much for your 5 star review. That's great to read; we're so pleased the Langley Sales team, especially Victoria and Alison, were so helpful with your purchase. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
Agent replied
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
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